Nekita and Nick went above and beyond what is expected. I left some sunglasses in my rental and they could have done what most people would do and tell me to go file and claim and moved it along when the vehicle was not seen at first glance. Instead Nekita walked the entire floor of the car rental MULTIPLE times until she located the vehicle and my glasses. She is an exceptional and determined human and should be running the entire company. She is the epitome of professional customer service and perseverance. read more

SCAM ARTIST recent trip to Boston. went thru normal airport checkout which was fine. told to go the tent area to pi=ick up car.' watched as over 15 people received their car while we waited. supervisor requested, he apologized, took our receipt, pulled it up on his iPad and told he discounted our reservation by 50%(should have known better to believe that) car finally arrived 36 minutes after waiting at the tent area. returned car a day early. reviewed credit card bill to find no discount opened a complaint and told sorry nothing is documented basically calling my wife/I liars. bottom line: scam artist. buyer beware. never again. read more

CHARGED FAKE $250 CLEANING FEE, DO NOT USE. I also never got a receipt so I've called multiple times, even verified my email address. Still never got a receipt. Now we got a letter in the mail 2 weeks later saying we will be charged for a $250 cleaning charge that absolutely was not us. It doesn't even say in the letter exactly what it's for. We don't smoke, drink, or do anything wrong. We absolutely will be filing a chargeback with the credit card company. Not only will I never use Budget again, but I will go out of my way to tell people NOT to use it. read more

Renting a car is usually never a fun and relaxing experience, but Budget Rent a Car has a tendency to make it as annoying, frustrating, and stressful as humanly possibly almost every time you do it. We flew into Boston on a Saturday morning and proceeded to wait in the Budget/Avis line (They know it's always busy, why do they insist on merging the two lines?) and it was pure chaos from the second we got in line. It took us roughly two hours to get to the counter which is always fun, but then when we got to the counter it was still somehow an awful experience. I've rented hundreds of cars in the last decade or so and the only company that truly drives me crazy is Budget/Avis. Answering basic questions and trying to pay still somehow managed to take upwards of 25 minutes and that was with us offering everything quickly. Overall? I sure hope I remember to choose any other car rental company the next time I fly into Boston. All the other lines were moving so much faster, nobody was loudly complaining about being stuck for two hours, and maybe some of the other companies can help people start a trip off on the right foot. Now as for the car itself, I'm satisfied with what we were given and it runs great, if only the rest of the experience was even half as good as that. read more

Budget Rent a Car - The most stressful spot at Logan. - Car Rental Near Me - Boston, Massachusetts

I got a rental car through JetBlue on my trip to Boston. When I arrived around 8pm on Wednesday night, there was a small line at the counter and only two people working there. Finally, a woman from the Avis desk next door helped me. After that, it was pretty quick to walk upstairs and get my car. They gave me a brand new Honda Civic with only 1100 miles on it, which was a great car. Dropping my car off was pretty quick, but after an hour, I still haven't received my receipt, which was supposed to be emailed to me about 5 minutes after returning the car. I'm hoping they're aren't any miscellaneous charges as it was returned damage free and with a full tank. read more

Gave them a $200 deposit. Once the car was returned I was expecting the money to be returned. They told me that they used the some of the safety deposit for going over mileage which was a lie because I had opted in for unlimited miles per my final receipt. Then they told me it was for the car seat. That was lie. A lot of back and forth between them and my bank because budget couldn't tell me what the $100 dollars was spent on. I was told by rep that I was owed that money then two other reps telling me different reasons. Crooks. read more

The wait to get a car that I already reserved weeks ago was genuinely longer than my flight from Chicago to Boston, basically took the entire day away from us. read more

Not worth the savings. I'd gladly pay more to another company than to use Budget out of Logan airport. We gave it an another try after giving up on them because it takes so long to get through their check in line. They offer quick pick up which they canceled on us because our flight was delayed. So we got to wait in the hour long check in line. Never again... read more

Budget! I'm just totally in shocked about how unorganized you are. We have waited in a line an hour for a rental car that we obtained a reservation for in advance. Why? If you have to wait in line an hour after you land in a city, just reserve when you get there. Over and over we were told, Everybody has to wait. It doesn't matter, you have to wait. You have to wait, you have to wait. In line while waiting, we realize from customers in waiting conversation, Budget done bought everybody Avis, Payless and Dollar, so all us waiting in The same line. Lord! Yall ain't told us nothing!!!! This is horrible and unacceptable. I will definitely keep this in mind for the next rental. read more

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I would leave a zero if I could. I haven't been to Boston in many years and the car rental line at the counter was very long. Had to wait over an hour to get my car. And the agent I got deceived me and charged me extra for collision protection I didn't want. Avoid this place at all costs. I never had any issue at Hertz. I will never ever use budget again for rest of my life. Agent Denise is an evil woman. read more

While the rental cost was significantly cheaper than a comparable rental, I experienced a 2-hour wait picking up the car, dirty car with a leaky tire, extra fees - cleaning charge of $125 even when I kept it in the same condition, fuel cost even though I filled the tank before returning. The fees were charged weeks after returning the rental. I'd stay away unless you are willing to deal with calling the representative multiple times and have a good credit card relationship where you could dispute charges. read more

Do yourself a favor and rent form any other company. They tack on unreasonable fees weeks after rental as a cash grab. Then provided photos proving what they said was a lie and still tried to move forward with the fees. Absolute joke. They also didn't have the car I reserved. Yes they provided another car, but everything was off from the jump. They charged me $250 because there was some sand on the all weather mats in the vehicle. They classified it as HEAVY debris and dirt, even though the pictures THEY provided proved otherwise. Shameful. read more

I've been waiting in line for well over an hour. Only a few clerks at the counter. Two other clerks wandering around oblivious to everyone's wait. Would never rent a car from here again and would think twice about flying into Boston because of it. read more

I had a one day trip for a funeral and Budget had the best rates. Arriving to the rental facility was easy as the signage was easy to follow. Once at the center, getting to the Budget line was an easy process as well. There was a line, however, all of the counter agents were moving swiftly so the wait wasn't long. Once O got to the counter, I provided my license, the rep pulled my reservation, confirmed everything, I paid the deposit, got my keys and was on my way. Truly a smooth process. Beginning to end was less than 9 minutes. After obtaining my key, I headed to the lot. Got to the spot I was advised to go to. keys were in the car and I was on my way. As I entered the exit gate, the agent was very pleasant. She confirmed my identification and paperwork. Confirmed my options and I was on my way in under 3 minutes. During my rental time I had no issues at all. All my paperwork was emailed to me and my charges were exactly as I had reserved. No surprises at all. My drop off was even easier than my pick up. I pulled in, was directed to the drop off lane, parked, left the keys on the dashboard and was on my way. By the time I got to the airport shuttle my return receipt was in my email. Smooth process. Good pricing. Great quality. Thank you, Budget! read more

Absolutely the worst car renting experience I've had. We landed at 10:30 and went straight to the budget line. It took well over an hour to get through the line. The employees were very slow and each went on break after almost every customer. For most of the time we were there was only one attendant helping and each customer took at least ten minutes to get through. The employees clearly did not want to be there and could not have cared less about the people in line including families with kids. Then to top it off, there was a second line to get car (with an equally uncaring employee) and a third line to get out. All in all it was a 2.5 hour process. Then when we returned the car completely full of gas they tried to charge us for more gas. I had to call and get that reversed. I will now avoid Budget at all costs. Horrible experience. read more

Whenever I travel, I try to rent from Budget. This location gave me the best service I've had in a long time. The gentleman who checked me in and found me an even better car could not have been more accommodating and professional. The two young women working the. " garage." Area kindly helped me with my questions on operation of the vehicle. The service I encountered at this budget went above and beyond my expectations. It's truly nice to find a place where all the employees work hard to meet customer satisfaction. read more

I made a reservation (and prepaid) for a Suburban (or similar) to move my son home from college after graduation, to DC . I arrived and the woman at the counter told me they didn't have any.... What? She was not apologetic and said there was nothing they could do.. it's a busy weekend. Really? We travel a lot and this is the second time in a month Avis/Budget hasn't had any car in the category I (prepaid for and) reserved. I'm done. I'm using Enterprise or anyone else but this company, even if it means I have to pay more. They have lost my business. The End. read more

We ended up getting a good car rental here. Budget is a nice price range for me, so I went with the flow, and Charles hooked us up with a good car. My first time with Budget Rent A car. They have good selections of cars that can fit within your price ranges. Good service and cars. May I visit them again? read more

Everything! I have repeatedly made the same mistake because their prices are lower than everyone. NO BE FOOLED! Worst rental car place EVER! I used to rent form them for years but since the pandemic they SUCK!!! Please do yourself a favor and DONT RENT FROM BOSTON AIRPORT BUDGET! They obviously don't care. read more

I wish there was a 0 star rating. I didn't even think to check yelp reviews at all before making an advanced reservation here. An advanced reservation is misleading here because once you arrive at the entrance it's a damn nightmare how the rental counter works. My flight landed 4 hrs ago after midnight and I'm still here waiting over 2 hrs to get my keys. They only have 2 people working and it takes them like 10-15 minutes per person, not even joking. We're traveling with a baby and a young toddler so you can only imagine what our experience has been like. *correction we've been here for now 3 hrs now and somehow when we got to the assigned space, it wasn't even the car I was suppose to get, the dash had someone else's sheet/name on it. then they sent me back and forth to reps to get a different car. And as we're trying to exit, they checked again and kept us here longer because they couldn't merge car to person/details idk whatever it is. But we're still here at almost 5am. Worst experience EVER read more

BEWARE!!! Have to leave a star to leave a review. Vehicle Check-in Budget employees are corrupt. No one around when we dropped the car off at 5am for a 7am flight and later receive a $450 charge for "excessive smoke" smell. Neither I nor my husband smoke, and it didn't smell like smoke when we checked out with the vehicle. Not the first time I have received notification of fraudulent charges for items not documentable. If you rent from Budget, document by video EVERYTHING! And don't forget to include time and date because Budget will say they don't know when the video was taken, I usually use another iPhone in the start of the video and get the check in employee's face. Been a long time Budget renter but lately having to dispute fraudulent claims by their employees so will be switching companies. read more

Don't do it!!!!!!! This will ruin your vacation, trip, etc unless you live waiting on a 1+ hour line. All other lines are empty. They have 2 people here and each person takes 15 minutes. With 14 people on line you do the math. Trust the bad reviews!!!!!! Pay the extra whatever it is. It's just not worth dealing with the misery and exhaustion. And then having to drive after. Don't do it. read more

Budget Rent a Car - Loooooong line - Car Rental Near Me - Boston, Massachusetts

Do not get your car from here, they will find any way possible to overcharge you. I was recently in Boston for 3 1/2 day travel trip for a sport tournament. I had reserved my car through Costco car rental thinking that this would save me $ for an already expensive weekend. Instead, I came home to an upcharge of almost 30%, totaling $626 ($176/day). I am utterly frustrated. First, they did not have the car that I had reserved and gave me a different one while stating that I would be charged for the same cost. Secondly, they did not honor Costco's agreement and charged me more. The customer service personnel that I had spoken today had said Costco is a "third party" and that Costco may give discounts to their members, but they (Budge) may charge differently. What does that mean? One would think if you reserved and agreed to a cost for service, that is what you would expect to pay. I would highly recommend Costco reconsider doing business with this company. And lastly, at the time of reserving my car, I had specifically requested to be charged for pre-paid gas/fuel but this was not done. As a result of it, I was charged for returning a car with an empty tank for more than $9/galloon, when gas ~$3.70/galloon =/. I do feel Budget should refund me for the incompetency and for overcharging for their service. Who would in their right mind agree to renting a car for $176 a day. I would rather Uber/Lyft my way through the city, avoid the line, and save myself time calling and filing a complaint with customer service. read more

No problems in getting a week long rental in Boston, MA. This location is large and implements FastBreak, which CAN make the drive away process easier. We rented directly from the budget.com site, and prepaid to get a cheaper rate (which means there are penalties if you need to cancel, which is the risk). We got to reserve a Toyota Prius. It took a while to get to the rental center. We had been texted the location of our pre-reserved car (and was told it was a Honda Insight..a similar Hybrid), so went directly to the garage. The budget cars are located in the same place as Avis (same company), and are on the ground floor (which is floor 2). Our car was actually located in the Avis area (not budget) which confused us a bit. Once we finally found the spot, checked to make sure the car was full of fuel and in good condition (took pictures). The first time we met an employee was at the exit gate. He checked my license and then were on our way. Logan Airport traffic is very confusing, so made quite a few wrong turns, and ended up having to take the 90 tollway. We had time, so didn't want to take the toll at all, but ended up doing it anyway. It is all automated, and there is a transponder on the car. What is now supposed to happen, in a couple of weeks, my CC should be charged extra for daily convenience fee of using the transponder (I'm hoping no more than $5.95 per day used) plus the actual charge of course which is like $2. I did check to see if I could pay the toll fee only directly to MA via the license plate (and save the $6 charge), but it looks like you have to wait for your invoice first (which obviously would go to the rental car agency). The car was great throughout our week trip...went all the way to Bangor Maine, explored Cape Code, and even took a detour to Rhode Island. I really liked the hybrid and its 50+ MPG, and the A/C worked well during the humid, rainy week. It's a little confusing returning the car as well. The GPS will take you to the budget office, but that is not where you return your car. There are signs from there, directing you to the right place, and you need to follow it carefully (it takes a while...probably more than a mile more). As expected, there were a lot of people returning, but the signs were clear where to return it. We dropped off the car...was hoping someone would scan it before we left, but was told to just leave the keys and go (busy airport rental car returns are so much different than an offsite one). A receipt did come later to my email, with the correct charge. Now, let's hope that charge for using the toll way, won't be so much. read more

Budget Rent a Car - Honda Insight - Car Rental Near Me - Boston, Massachusetts

NEGATIVE STARS! My recommendation is to not prepay for fuel, it's a ripoff and they charge you more when you return the car. The estimate they give is not even close to what the actual charge is, the difference was more than $20. I tried explaining this to customer support and all they do is avoid the issue, they're saying the taxes may fluctuate...this has nothing to do with taxes! Just refuel the car yourself before returning it. It seems like Budget doesn't care about their customers based on all the negative reviews. read more

They use scare tactics to encourage one to pay for extra insurance that you really do not need. If you have personal car insurance, that is enough. They got me for an additional $300 insurance, so I paid $700 for 4 days car rental. The original cost was $400. The traffic and driving in Boston is very bad and I know it. The agent scared me so bad about that I believe I needed the additional insurance. read more

We rented from Budget, as we have done numerous times in the past but when we returned the car and received the receipt via email, we noticed a charge that we knew nothing about. I called Customer Service and found out it was for a Toll Package of $239. The person at the counter when we got the car asked us if we wanted E-Zpass to go through tolls - never once did he mention a Toll Package. We went through 6 tolls, the most was $4. Even if all six were $4 that equals $24. They refused to believe me that we were not told about this, as we never would have signed the agreement with it. Budget has lost a long time customer! read more

I would never recommend this rental company to anyone. My experience was completely unacceptable. They did not have the vehicle I reserved, and instead of honoring my original rate, they forced me into an "upgrade" and charged me more -- something no reputable company should ever do. They also refused to allow me to waive their insurance, which every other rental company offers as optional. I was forced to pay an additional $31 per day after the salesperson insisted I "had to" take it -- which is absolutely not true. On top of that, they charged me a cleaning fee when the vehicle was barely used and in no way dirty. I've rented cars for years -- including from Budget -- and have never once been charged a cleaning fee, even when returning cars in much worse condition. They even told me I was "required" to vacuum the car before returning it, which is absurd. To top it off, this was a bait-and-switch on price. I prepaid online and was told my total would be $185. After returning the car, I was charged $525. That kind of pricing discrepancy feels dishonest and unfair. Between the hidden fees, forced insurance, refusal to honor my reservation, and the unjustified cleaning charge, this was hands down the worst rental experience I've ever had. I will never rent from them again, and I strongly recommend others avoid this company. read more

What a scam of a place!!!!!! They get you to sign up, prepay and then they charge you up the wazoooooooooo, they charge me for gas when I filled up the car in full (and I have receipt for literally 15 minutes prior from the shell gas station across the rental place) and I was charged a late fee at 4:45am when the return was supposed to be at 12pm. What is WRONG with this place!!!!!!! This is dirty business it's also horrible that they don't mention all the tax fees, concession, training police force, Ma access Taxes so on and so for... Please go to Hertz instead, honestly or Enterprise or anything else besides this dump . read more

rated 1 star because 0 is not an option. run don't walk away from budget/avis. Checking in to get a car takes hours. Most frustrating when all the other agencies are empty lines. I wouldn't wait in this line for a free rental. read more

At the rental counter it combined with Payless and Avis. The line is about 20 reservations deep. So far I've been in line for 45 minutes. Only to watch the agents from all companies very disengaged and seem to be annoyed by serving customers. Can't wait to get up there to the counter and have somebody treat me like I'm unconvincing them. WELCOME TO BOSTON!!! read more

I had the DISPLEASURE of renting a car from "Budget At NAS" Nassau, Bahamas Airport". It was the most HORRIFIC, OVERPRICED, FRUSTRATING & DISHONEST, DISASTROUS, DISAPPOINTING experience I have EVER had in my entire life. I barely had the car for ONE DAY. I was COMPLETELY OVERCHARGED & MORTIFIED to find out they CHARGED me $1,981.00 for having the CAR BARELY ONE DAY. I questioned the reps about my high bill. The reps ANNA & DEZ refuse to answer my questions. I asked for a manager. Reps Anna told me they have no manager. Reps ANNA, DEZ and other employees at "BUDGET NASSAU BAHAMAS AIRPORT' were all VERY RUDE, DISHONEST, UNPROFESSIONAL, INCOMPETENT & IGNORANT!! They were ALL a bunch of LIARS & THEIVES!! They were all very disrespectful toward my daughter & I..We had the car for only ONE DAY. When I tried to questioned them about my high bill, I was spoken to in such a VILE, DEROGATORY manner By ANNA & others. They REFUSED to credited me back any fees. Rep Dez PRETENDED like she was going to provided better services. Instead she charged me additional fees $1990.00. Then Dez Attempt to make my daughter and I miss our flights by intentionally & purposefully making us wait for a long time for services that she never had any intentions on providing. She never credited back any fees & money..I will NEVER GO TO BAHAMAS EVER AGAIN & I will definitely NEVER rent a car from BUDGET!! How do you charge anyone $1990.00 for a ONE DAY rental. I am warning everyone. They have treated several customers & tourists badly. Please Read All the Reviews! They have several complaints. I wish I read it first..Here are pics of the two dishonest incompetent reps and the rental car. Don't trust these two reps or Budget rental. This could happen to you & someone you love..Becareful in Bahamas. They are a greedy, rude, dishonest, overpriced country! Who treats tourists badly! read more

Line is tremendously long at 1am and moves about as a fast as a sloth. Total of 2 hours in line. Staff was friendly and did best they could so no problems here. However, I had a rate from Costco and they tried to charge me about $140 over that. Luckily I caught it and they fixed it. Car was meh. Was dirty inside and out. The car needed an oil change and it smelled like weed. read more

Wish i could give negative star here. Was given a Ford Explorer with constant rattling under the car and the display did not work half the time. Told them about this a check out and was told nothing could be done because I pre paid?? Will never use budget again. There are too many other options to use that cost more, but you get what you pay for. read more

Terrible experience. They only have three customer service reps for nearly 50 people waiting in line, while no other rental car station had a wait. It's worth paying a little more and renting from Hertz instead. read more

Worst travel experience ever. Waited in line for 90 minutes, did NOT get a chance to review the rental agreement, which included the most expensive toll option, did not get a printed copy of the rental agreement, the agent said "I emailed it to you" shoved the keys at us and moved on to the next customer. We paid 2-3x what we normally would have for tolls; the car was parked in a garage for half of our 6-day trip! And Budget Customer Service was useless. Will NEVER rent from Budget again. read more

I am not someone who has ever given a one star, but Budget Rent-a-Car has done it. Do yourself a favor and do NOT rent from here as we had tons of unanticipated costs. My husband and I recently rented from here in order to go to a friend's wedding. We went to pick up our car at around 11PM and unlike other people's experience, there wasn't a line for which we were grateful for. However, we were rushed through the check in process, and the rental agent posed us a question about insurance coverage and presented it as "total coverage OR bumper to bumper" and we weren't aware that BOTH were optional. Thinking we were choosing the REQUIRED option being bumper to bumper, we ended up being charged an additional $100 than expected. In addition, there were so many extra costs on top of what I anticipated spending via the Costco Travel website. In summary, although we were supposed to be charged $160, we ended up having to pay $320 which was shocking and upsetting to say the least. read more

If I could give it a zero I would. Charged for insurance and never requested it. I have not asked for insurance in the 30 years I have been renting cars. Did not realize how dirty the interior of the car was until we were on our way. Called customer service and very nice lady said she would give us two days free. Long story short, they never fully refunded what I was promised and finally had to go to my bank. So many empty promises and so many calls. Never again! read more

My husband left his sport coat in a zippered bag in the back seat of our rental car. He realized it when we were boarding our flight. His immediate email request for the jacket got only a curt response that they did not find it. That's ridiculous. It means either that they don't check the back seat of cars brought back or one of the employees stole the sport coat. Horrible service. read more

STAY AWAY!! I returned my car over a day ago and they never checked it in. You cannot speak with anyone at the location as the number on the reservation redirects you with every option (seriously I have tried every one) to the national number. I am told the national number cannot help me and to just wait until BOS checks it in. The last rental I had with Budget was a nightmare as well (MSP Location) where I told the agent the car had a dead old people/cigar smell which the agent said he noted, but I had to call Budget when they charged me a cleaning fee. As I think about it now, they didn't even fight me on it. I thought it was them treating a LONG time customer well, but now I think it's because they are used to doing this to people. read more