I had an appointment to pick up a car and they didn't have one ready when I got there. They ended…read moreup giving me a bigger car than I was supposed to have and when I got in it was clear it had just been very haphazardly cleaned. It smelled so strongly of stale weed and the cup holders and gear shifter were very sticky. I also found bits of food stuck in between the seats, like pieces of french fries. The seats all had sticky stains all over them. Really would not recommend coming here, as it was pretty disgusting.

My HUSBAND AND I made a reservation well in advance, confirmed it, and was still told less than 24…read morehours before pickup that there were no vehicles available -- not even an attempt to source one from another location. This has happened repeatedly. There's no follow-through, no proactive communication, and no effort to help customers when plans collapse because of their failures. A reservation should actually mean a vehicle is reserved. This location needs serious management review!!!!! SHUT THIS LOCATION DOWN!! it's a waste of space for a company, for a REAL LEGIT BUSINESS that actually want to help people!! GIVING ONE STAR IS BEING NICE! And because I had no other option!!!

Had to get a rental car when I got into an accident. They were very help and professional. My…read moreinsurance company set up an appointment to rent a car and immediately after I got an email to confirm, an employee called me to also confirm my appointment. When I arrived they asked me what kind of car I was looking for. Becuase my insurance only would pay a certain amount each day I asked for the cheapest option. They gave me a Hyundai Elantra, it was washed and cleaned before they gave me the keys and also vacuumed. They did an inspection beforehand and had me sign the appropriate waivers. The employees were very help and answered all of my questions. They told me that I had an original 5 days to use the car and they would work with my insurance to extend the rental as needed, they said that they like to take the customer out of the extend process because we have enough to deal with. After about a month my car was ready. I returned the car, no appointment or call ahead needed. They checked the car out to make sure there wasn't any damage and that the gas was filled appropriately. I also asked them to give me a ride to the dealership down the street. I only had to wait 10 minutes or so for someone to be able to drive me. They were very busy on a Thursday afternoon. The person who drove me was very polite and made conversation. She got me to the dealer safe and told me which door to go in when i got to the dealer. She was very nice. I would for sure use them again if needed!!

I had a very pleasant and relaxing rental experience with this location. It was so much easier…read morerenting from this smaller shop than at the busy airport. The agent took time to sit in the car with me to make sure my phone connected to Apple Play and which map app worked, I tested the windshield wipers since it was raining and it squeaked so he cleaned up a different car for me quickly, I could make sure mirrors adjusted to my height. He answered all my questions and never rushed me. We were able to sit down to process the forms and pay which was more comfortable than standing at a counter and gave me a little more time to acclimate to the vehicle. The website said it doesn't allow afterhours dropoff but they said it does which was quite a relief since I wasn't sure if I'd make it back before 6pm. Afterhours Dropoff was super easy and my receipt the next morning showed that I was only charged through the dropoff day and not the next morning when their office opened. Everyone in the office was nice. Location is easy to find and drive to.

I was in a bind the other day and needed a car rental and called all the big names and noone had a…read morecar available. On my google search came upon this agency. Best decision ever to rent a car from here! Very nice car available immediately!!! Very friendly, helpful and hassle free!! You start process on phone by the time you get to site, car is ready and you just have to sign! Loved the whole experience!!!!

From the owner: A-Courtesy Auto Rental has continued to provide a great rental experience to every customer we…read moreserve. A-Courtesy prides itself on its personalized service and it's strong commitment to delivering the Best Value in Car Rental. Since our beginnings, we have provided this value by offering current model year vehicles at incredible prices while practicing our top-notch customer service. We started small but expanded it correctly. Today we have grown into a major competitor in the rental car industry.

When someone is here customer service is good. They do care about the customer and try to make sure…read morethe reservation is correct. I've been here on multiple occasions where no one is in the office. Doors unlocked, no "be back soon" sign. No one answering the phone. I needed to extend a rental and waited almost 20min for someone to come into the office. Completely empty office with lots of car keys, computer equipment, some nice wireless cameras just laying around. Nice people, just need to be more concerned about helping the customer and not having all 3 people ignoring the desk.

DO NOT RENT HERE for UBER Over a 5+ week period I was given…read more6 different cars that were broken in some way and were not road safe. This location should be shut down and has been reported to the BBB, MA Attorney General's Office and MASS DOT. This location will not help you with refunds or in getting you the car you need, Avis customer service on the phone or online will not help you either. As you can see here by the review which I wish I head read before going ... they don't give a fuq about fixing the issues they have.

I was super stressed trying to fix my car out of pocket. Another shop quoted me over $5,100 and I…read moreleft feeling defeated and overwhelmed. Then I found Salem Auto Body and Corinn completely changed the experience for me. She's not only incredibly kind and helpful but she's a business owner you can truly trust. She walked me through everything, gave me a quote that was nearly half the price of the other shop, and even found a used red door that matched my car perfectly, saving me another $200. I never felt like she was trying to upsell or take advantage. I honestly felt like she had my best interest in mind the entire time. The work done is incredible my car looks amazing, they detailed the inside, and I felt so taken care of. I loved the staff so much I kind of wish I could just hang out there! Thank you, Corinn and team I'll be recommending you to everyone I know.

On our way into Salem, a heavy rain storm rolled through and our low sitting sedan drove through a…read moreflooded street causing our engine's splash shield to loosen and drag on the pavement. No questions asked, Salem Auto Body got us into the shop as soon as we called, fixed the splash shield within 20 minutes at no cost to us. Friendly staff kept us company while the car was being fixed, and gave us some good restaurant recommendations since we are from out of town. 10/10 experience, thank you!!

If you need a rental car in Salem or on the North Shore, try to deal with the Hertz on Canal…read moreStreet. Kind of a sophisticated, small town vibe. If you're in business and you get Frank to help you, you'll struggle with wanting to hire him for your company. He's like some personable, professional, whirring, work ethic poster child (in a good way) who lets nothing slip by him. You'll have your keys, your car and your contract before you know it, and it's a good bet he'll remember your name when you bring it back.

Do not rent from here. don't even consider it. whatever it costs to rent from somewhere else spend…read moreit - because if you actually want a rental car - you won't get one here. This is not a rental car facility.

Anyone considering buying a vehicle from Danvers Ford my advice is BEWARE…read more They took 3 weeks to get our registration from the DMV. Danvers Ford kept giving us one excuse after another mostly blaming the DMV for the delay when, in reality, we suspect poor due diligence on their part. Such a shame.

UNRELIABLE!!! Rent somewhere else, Danvers Ford will leave you without a car! I called and…read morereserved a car as my car was going in the shop for repairs. Set it up for a Monday pick up. A few days after setting it up, Tim from rentals called me and said they are giving the car to one of their customers who is more of a priority.

They came to help me out when the State Farm adjuster took over two weeks to come appraise my…read moreauto; it was in a horrible accident;( They cut off helping me when their coverage ended; even knowing I had no transportation;( I lost nearly two weeks dué to their lack of coming and appraising my car;( That's how they treated a senior who trusted their insurance company. I'll NEVER TRUST THEM. Thank you "Wakefield Enterprise Staff" for your care and comfort and outstanding service. Thank you for helping a stranded senior lady, in a new state, without transportation!

zero stars!! After being hit by a tow truck, having my car in the body shop and dealing with…read moreinsurance and rentals a week before Christmas...to say I was stressed...yeah. I am across the street from the Saugus location, very convenient. I called as early as 9 am to get a rental, I went through all the information and told I would be contacted. First off I thought they were dropping it off, turns out the guy was alone that day in the office and couldn't. I got a call at 3:30 asking "if I was ready?" Ready for what? we hadn't had a conversation yet on time. He asked about 4:45 then. I agreed. Now, I called at 9 in the morning and when I called I had asked for a smaller vehicle but when I went there, all they had was a huge SUV. I was at the point of tears and told him this was ridiculous and that it's been all day and the Malden location wasn't open that early when I drop my car off in the morning at the body shop. I told him this has been an absolute NIGHTMARE he said that's all he had for a car and that he was closing. So now it's dark and I'm on the side of rte 1 with a bad day and still no rental. Now I decided to do it online, you can pick the car and I can make sure I get a compact car. Instead I got a call from Jackson at the Saugus location letting me know he has no cars and if he did that he wouldn't rent to me. REALLY?? Why? if you can't deal with upset customers then you shouldn't be in the field that deals with customer. it's disgusting how I was treated and he should be FIRE. Don't go to Jackson in the Saugus location

This place is so incompetent! No one is ever available to help you when you arrive. The same…read moreemployee does the car cleaning and the reservations, so you have wait for each car to be cleaned before you can even pick up your rental. They don't care about customer service at all.

The incompetence here is boundless. There's also an enterprise rental just down the street.read more