helping us was helpful and kind. We did have to drive to another location down the street to get…read morethe actual truck but that was only a mild inconvenience. We dropped the truck off on the same day as pick up, about 40 minutes prior to the time we had set at pick up. A man met us outside and took the keys from us. A few days later, I received an updated receipt with an additional $65 in fees. I reviewed the invoice and realized that I was charged for 2 full days of rental and insurance. I called to question the charge and a man named Anderson answered, he was rather rude and said that his co-worker didn't receive the truck and keys until more than 24 hours after I actually dropped it off and turned in the keys so I was charged for an extra day. I disputed this and asked Anderson to pull video if they had surveillance cameras as I knew that would show when the truck and keys were returned. He asked to call me back. He called back less than 2 minutes later and said it was a mistake and he would refund me the difference. I received another updated invoice a few minutes later showing that I was charged the incorrect amount again. I contacted Anderson again and he said he fixed it. I received an email for a receipt showing a refund a few minutes later. It will be a week tomorrow and I'm still waiting to receive my refund. I won't rent from this location again and would caution anyone considering using their trucks.

garbage customer service just seem to get mad when you have a problem a contract. multiple times…read morerenting here and there is always a problem, manager is disrespectful argued over the phone with me when i had an objection and hung up on my face.

Delightful to deal with while initially planning my move. My only problem was I needed a size truck…read morethey didn't offer. Known for good maintenance on their trucks along with higher headroom which increases the square footage without increasing cost, their deal seemed the best. However the loading movers estimate was a bigger truck was needed. They nailed it, but unfortunately Penske didn't offer the size my driver felt comfortable driving. Thank you guys. Maybe next time.

We reserved a truck because we needed to move our office location. Went to pick up truck at 11…read moreo'clock in the morning and they said they had given it out to somebody else because we weren't there at 7 o'clock. Does not state on any paperwork that 7 AM was a pick up time. They could've called to ask if we were coming. Left in the lurch with no truck. Will never be doing business with that location again. Wish I could give a negative stars

I used Gregory Moving Services in November 2018 for a move from Everett to Methuen upon a…read morerecommendation, and could not be more pleased. Gregory and his team showed up right on time, and quickly got to work. They were all very friendly and caring of all our items... they even helped us with how to best place the furniture at the new place. I would highly recommend him and his team to anyone without a doubt. Usé a Gregory Moving Services en Noviembre 2018 para hacer una mudanza de Everett a Methuen gracias a una recomendación, y no puedo estar más contenta. Gregory y su equipo llegaron a tiempo, y se pusieron a trabajar de una vez. Todos fueron muy amables y cuidadosos con nuestros muebles... hasta nos ayudaron a encontrarle el mejor lugar para los muebles en nuestro nuevo hogar. Yo lo recomiendo a el y a su equipo sin duda alguna.

From the owner: We Make Moving Easy! Moving and Delivery Services. We Provide the Truck and People…read more Stress Free Local Moving Without The Backache. We Set Up Your Furniture In Your House. Contact Us to Get a Free Moving Estimate. Our competent and caring movers and moving specialists provide a stress-free move for our local and commercial customers each year. We guarantee satisfaction because we know we can deliver, based on 10 years of proven success and our commitment to putting our clients first. Moving is not easy, we'll make it easy for you.

Before was good, since now service repair is bed no quality no reliable and price is too high base…read moreon their mouth. Employees on part and service department are very rudeness. Truck owner pls watch out this Allegiance truck Methen don't wast money and time with them.

So, I had some issues with them years ago trying to bill me for covered warranty work, but I gave…read morethem another try after they changed some of their staff, and so far I'm tentatively a fan. it's always more than you want to spend, but I've had issues with local guys learning about the new emissions systems and doing fishing expeditions on your truck... so now I'm back to using the dealer... at least they know what to fix on the emissions system the first time...

I would advise all prior to renting a u-haul to have a lawyer on standby. To start the notion of a…read morereservation Is asinine to put it lightly. As the mean spirited, clueless and incompetent customer service manger highlighted these reservations are simply "requests" ( her words not mine). We booked a U-Haul not one, not two but three weeks out. The night before our move we were rudely and unexpectedly told that our u-haul was not available. They rescheduled a different u-haul almost a whopping 45 minutes further away and told us our truck was not available till four hours past our original scheduled pick up time . As we were driving to this location we received a phone call stating that our truck was not available because it "broke down". Once again u-haul moved our pick up location almost halfway across the state. On our way to this location we got another phone call from (you guessed it) U-Haul saying this truck also broke down (pesky potholes). At this point they refused to give us any sort of credit and hung up the phone four times during this exchange. They attempted to reschedule us for a fourth time but like all smart coaches we punted on 4th and 40. If you would like any sort of competency, communication, or respect I would highly recommend booking a truck with Penske.

Horrible. I was scheduled to pick my truck up after hours through the uhaul website. When I got to…read morethe point that I had to open the key box, it was empty. The uhaul rep then gave me the codes for the other two key boxes, which were also both empty!! Would give a 0 rating if I could.

the crew was ontime. the crew worked fast…read more nothing was damaged at unpack. no idea why such a low rating they were great and booking was easy

Horrible company. Do not use. I wasted my morning and afternoon waiting for them to deliver my…read moreu-haul box (a move I already paid for through u-haul, so now I have no idea how I'm going to get my money back). They were supposed to come at 10. At 11, the receptionist texted me and asked me if they were there yet. I replied that they weren't and she said she would check in with them. After a number of texts and calls to them over the course of two hours, they finally responded that there was an "emergency" and that they are forced to "cancel" the job. They said they were on the phone the whole time (3 hours??) trying to deal with the worker's emergency. It's unprofessional that the receptionist wouldn't return my calls and texted me back that they were canceling the job. She still hasn't responded to my last text message. When my u-haul box was loaded in California, the company I used for that side of the move was incredibly communicative and let me know when there was a delay at the u-haul center in getting the u-haul box. This is how customer service SHOULD work. I already prepaid and will probably have to spend hours on the phone with u-haul trying to get my money back from them and figuring out another company to deliver my ubox, and possibly might be charged for another month of storage at u-haul.

They did a good Job renting me a car quickly and easily. Give the local business some love! Open…read morelater than the competitors

Good experience renting after my car accident ! Flexible…read moreafter I needed to switch to a bigger car and rental process was easy . I would recommend