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Salem, NH

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Hertz Rent A Car

3.5 (13 reviews)
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Beautiful, Clean and Economical! Perfect for our trip!
Wayne S.

Excellent customer service. The car was great, clean, and very economical. I was going on a trip to pick up my son from the ARMY and she upgraded my car for free. I am very impressed!

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Budget - Wheel snapped right off the studs while driving TWICE

Budget

1.6(11 reviews)
1.1 mi

The good: The representatives were very friendly and helpful. They went over the paperwork…read morethoroughly, marked every single scratch on the proper forms so I wouldn't be charged for them on return, explained the Plate Pass and ensured that it was on. They were wonderful to deal with. The bad: The truck was pretty old. The drivers seat was slashed, some of the buttons on the dash were broken or missing. The tire pressure indicator light was on even though the tire pressure was fine. If you can live with a less than perfect vehicle Budget is fine and these guys are great. If you want the car to have no problems you should try another company.

DO NOT USE THIS COMPANY, it is NOT worth the few dollars you save…read more They lent me a trailer that should not have passed inspection. The wheel snapped right off the studs while we were driving due to "being overtorqued by one of the techs" - their own words. They sent a mechanic out to "fix" the trailer... 80 miles down the road the SAME wheel snapped off AGAIN. We sat on the shoulder of a major highway for 5 HOURS because the agent told us we could not leave the trailer to move to a safe spot or we would be liable for all damages, what type of business is that? Risking customers safety? Awful. If you care about you and your family's safety, stay away. After speaking to over 15 agents and being told we would get a refund after drop off.. of course, you guessed it we get a different story. Every rep had something different to say.

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Budget - Studs snapped

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Studs snapped

Xpress Rent A Car - Co-owner Don Coffin

Xpress Rent A Car

3.7(12 reviews)
3.3 mi

Update: after posting this I was contacted and everything was sorted out…read more Well, this is for the one in Lowell but they don't have one but I know it's owned by the same guy so here! I was in an accident that totaled my car. Left without a vehicle my insurance gave me 11 days with a rental car and sent me to xpress. The front desk staff was very nice and the car was clean and barely used. Very nice. But the issue came with what happened after. When discussing with the front desk woman about when I needed to return the car she said "we will call you when your days are up and you can return the car and if you don't hear from us then the insurance is still covering you" I received a phone call yesterday saying I needed to bring the car back. I told her if I could keep it for one extra day so I could pick my significant other up from the airport. She said not a problem. I dropped the car off this morning with a full tank of gas and she informed me that I was being charged for 4 days of rental since the car was kept passed the amount the insurance would cover. Very upset I told her I didn't have the 200 plus dollars to cover right now. She told me that it's not a big deal and she would send a bill in the mail. Well on my return home in my ride, I checked my email and my credit card alerted me (the one the rental company had on file) was attempting to charge me the full amount. Called the place immediately and she told me she didn't do it and they have no record of the charge. But it could be the owner trying to do it at another location. And she would call me immediately back. Well it's been close to 4 hours and my card has been alerted again. DONT TRUST THEM. ITS A BIG SCAM!!!!

They were exceptionally helpful, quick and friendly + excellent price…read more. I will definitely be renting from them in the future.

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Xpress Rent A Car
Xpress Rent A Car
Xpress Rent A Car - Wide variety of new vehicles including UHaul trucks

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Wide variety of new vehicles including UHaul trucks

Hertz Rent A Car - Car parked at a Tesla charger.

Hertz Rent A Car

2.0(19 reviews)
6.7 mi

They experience hiccups but Josh's professionalism is always intact. He does his best to help and…read moremeet the needs of the clients. I'm a regular there because of the service

I contacted the Haverhill Hertz location because I had dealt with them in the past and had found…read morethe staff to be helpful and accommodating. I currently have a rental vehicle from the Salem, NH location and was hoping to upgrade to a larger vehicle. Unfortunately, the Salem location did not have anything available and is closed Saturday and Sunday, so I decided to contact Haverhill to see if they could assist. Jen answered the phone, and I explained my situation. Without asking for my name, reservation information, or even what vehicle I am currently driving, she immediately told me, "We don't have anything bigger." I pointed out that she had not asked what vehicle I currently had, so I was unclear how she could determine that nothing larger was available. I then simply asked what vehicles they currently had available. She responded that they only had electric vehicles. When I asked what type of electric vehicle was available, she asked if I could hold. I said yes, and I was placed on hold for over an hour now while I'm writing this review. To the manager at that location. JEN does not deserve her job and should not be dealing with customers. She does not represent your company the way I think you want your company to be represented.

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Hertz Rent A Car - Rear tires

Rear tires

Hertz Rent A Car - Tesla Logo

Tesla Logo

Hertz Rent A Car - Rear tires

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Rear tires

Hertz Rent A Car - carrental - Updated November 2026

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