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Unity Car Rental

5.0 (2 reviews)
Closed 8:00 am - 6:00 pm

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4 years ago

They did a good Job renting me a car quickly and easily. Give the local business some love! Open later than the competitors

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Budget - Wheel snapped right off the studs while driving TWICE

Budget

(11 reviews)

DO NOT USE THIS COMPANY, it is NOT worth the few dollars you save…read more They lent me a trailer that should not have passed inspection. The wheel snapped right off the studs while we were driving due to "being overtorqued by one of the techs" - their own words. They sent a mechanic out to "fix" the trailer... 80 miles down the road the SAME wheel snapped off AGAIN. We sat on the shoulder of a major highway for 5 HOURS because the agent told us we could not leave the trailer to move to a safe spot or we would be liable for all damages, what type of business is that? Risking customers safety? Awful. If you care about you and your family's safety, stay away. After speaking to over 15 agents and being told we would get a refund after drop off.. of course, you guessed it we get a different story. Every rep had something different to say.

This is by far one of the most frustrating and disappointing rental situations I have ever…read moreexperienced. I would seriously recommend going elsewhere for a truck rental if you want to maintain your sanity. First, myself and my two helpers showed up promptly at opening time to pick up the 16 foot box truck I rented days prior, and the only two vehicles in the parking lot were two 12 foot trucks. MAJOR MAJOR inconvenience--why make a reservation if the item you're reserving won't be available anyway? Second, after going through a lengthy and emotion-filled process to get to the point we could take the seriously-inadequate 12-foot truck, myself and my two helpers go out to the truck only to find the sales associate had given us the keys to the truck with only 2 seats, as opposed to the other truck which had 3 seats, when he had clearly just seen there were 3 of us in for the rental. When we approached him to ask for the keys to the other truck he gave a lot of attitude about how a truck with three seats isn't guaranteed and the truck with three seats doesn't have any gas. Meanwhile, on top of this, the associate is "assisting" a customer who appears to be hearing-impaired as they are writing on a piece of paper to communicate. The associate then begins taking his frustration out verbally and starts shouting at the other customer who continues to express that he is unable to speak with him or understand what he is saying. Totally unacceptable. The final outcome was that we had to wait over an hour to take a much smaller truck than the truck we had reserved in advance and with a much higher blood pressure than we had arrived with.

Unity Car Rental - carrental - Updated May 2026

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