I recently had the pleasure of working with Wayne. He was so polite and kind. I was deciding…read morebetween 2 different cars and he helped me make the right decision. This is my 2nd purchase from North Shore Mazda and I could not be happier

LIARS!!! Extremely misleading and unprofessional experience. Scammers!!! Just expect lies after…read morelies from these people. Casey E, the sales manager, made it a key selling point that the vehicle (a preowned Tesla) included Full Self-Driving, repeatedly emphasizing that it added $12,000 in value to the car. Based on that, I agreed to the deal and put down a down payment. After everything was signed, I found out the car does NOT include FSD - a major misrepresentation. Once this was confirmed, there was no effort to adjust the price to reflect the missing $12,000 feature. The value of the car clearly changed, but the price did not. When I raised the issue, they admitted the mistake (but still blamed the owner that sold them that car???) and offered no real solution other than canceling. No accountability and no attempt to make things right. All they offered was a free car detail to the loss of the $12,000 car value??!!!! Trying to get my money back has been just as frustrating. I spent the entire day trying to reach to the GM Xavier. When I finally did, he said he would check on my refund for the down payment and then left for the day without any update or follow-up!!!! So unprofessional as a GM. This was not just poor communication - it was a complete lack of transparency and accountability from start to finish. I would strongly suggest staying away from these scammers. They have no problem lying to make a deal but make you go through all these hoops to get your money back

Fantastic service for my Mercedes and GMC Terrain . Skilled mechanics and honest service for a good…read moreprice

Great experience..I would highly recommend going to Turnpike Auto...Jin was very honest and…read morehelpful...I love my new/used car...happily satisfied customer

Just a short note to share my appreciation for how pleasant and professional my recent buying…read moreexperience was at Topsfield Motors. I was looking for another Porsche 911 ( 996) and found the combination I wanted at Topsfield Motors... My salesman, Tim, was both knowledgable and transparent in our dealings throughout the transaction period...I would highly recommend him... Additionally, I had expressed interest in a independent, pre-sale inspection...Tim suggested Autobahn Performance, a reputable shop nearby that specializes in German cars...they were thorough and very informative...the car was given high marks! I reviewed the comprehensive multi-page document with Carmine, the GM at Autobahn...very helpful. (on par with my longtime mechanics at German Motors in RI , who I consider the gold standard) Many thanks to the team at Topsfield! Gerry M

Brought an used Audi A5 with Topsfeild Motor Company. Been driving the car around for one month and…read moreeverything seems fine. Shoutout to Tory and Rick who have been friendly and professional to help me get my registration done (since I am an international student). Overall, great experience!

After my son totaled his car and needed a replacement, we bought a 2019 Hyundai Tuscon with very…read morelow mileage from Auto Choice in Peabody. My son found the car online and we went to look at it. Henry and his staff were very helpful and walked us through the whole process. He made sure the car was clean and we had a remote start installed, which Henry coordinated. He took care of all of the RMV details, and we got the car ever quicker than we expected. Thanks Henry, we highly recommend Auto Choice!

great experience. decent second hand car for my son. price was right. registered for us and got…read morethe sticker

Honest and decent family business. Professional and knowledgeable mechanics and staff. Have been a…read morecustomer for 25 years

OUTSTANDING SERVICE!!!! With all the snow fall the heat…read moreshield bent and dragging. I stopped by to see if they could do something to fix it before I went to work. They took it in immediately did a repair and now I am off to work. FANTASTIC SERVICE!!!!!!!!

My husband and I had a great experience buying our new Cadillac CT5 from Bill DeLuca Cadillac…read more Everyone was very helpful, especially our sales rep Marc, and the company gave us a pretty fair deal on our trade-in and CT5 purchase. The sales manager also arranged loan financing for us at a very competitive rate. And we love our new car! Overall, I was very pleased. Marc was so eager to make sure we had a trouble-free buying experience, and we were treated very well. I encourage others to give this dealership a try.

We recently purchased a 2022 GMC Acadia from Bill DeLuca Cadillac. Our salesman, Marc Ganek was…read moreterrific. He was very informative, professional, and even came in on his vacation day to deliver our vehicle. He explained all the features on the vehicle, and helped us with every step of the purchase. We highly recommend this dealership, and especially Marc!

Dayton was a pleasure to work with and assisted with a smooth transition. Followed up on the…read morepurchase once completed. Very happy with the service I received.

After not being able to get a good deal on a speciaty truck with numerous dealers in my area I…read morereached out to Salem Nissan. Lucian immediately got back to me with the real numbers for the vehicle I wanted. I drove from Connecticut to New Hampshire to pick up the vehicle (about 2.5 hours each way). The deal was done & I was on my way home within 30 minutes. I have a few good dealers in my area but I would definitely buy from Salem again.

Paid for the service that morning and 2 hrs later the mailing came to get $250 off. They would not…read morehonor the coupon that you needed to present at time of payment. For a software update that was unavoidable. Told it was "unfortunate" .

My experience with this dealership was deeply disappointing and surprisingly unprofessional. I flew…read morein from NJ after confirming details with the salesperson, Dumitru M., and keeping him fully updated regarding unavoidable flight delays caused by the government shutdown and TSA disruptions. Upon arrival, instead of a simple acknowledgment or professionalism, I was met with a condescending remark: "Did you guys fly Spirit? Why were you so late?" An unexpected (and frankly inappropriate) greeting from someone representing a Mercedes-Benz dealership. The issues continued during the transaction. Despite arriving with my own secured financing, I was given vague explanations as to why it could not be used, coupled with pressure to accept the dealership's significantly higher-rate (2% points higher) financing. This alone was disappointing, but the situation escalated when I was informed that I would not be able to take the car home because they "could not issue temporary plates." This is an astounding failure, especially considering I had flown in for the sole purpose of purchasing and driving the vehicle home. A few weeks later, the vehicle was still not ready to be delivered, I emailed my rescission to them, and walked into my local dealership (no flight needed), purchased and drove off same day with my newer model year Mercedes. A sublime experience - with none of the obstacles or unprofessionalism encountered here. In hindsight, MB of Lynnfield's inability to deliver the vehicle spared me from what would likely have been ongoing frustration. To be clear, several staff members were courteous and professional - including Kevin, Nick, Ibe, Gil, and Michelle. However, the experience was overshadowed by the conduct and handling displayed by Mr. Dumitru M., which fell far below the standards expected of the Mercedes-Benz brand. I hope the dealership takes this feedback seriously, as customer service of this caliber is unacceptable and unworthy of the badge it represents. TL; DR: My experience with this dealership - and specifically Dumitru M. - was incredibly disappointing. Communication was dismissive, promises were broken, and follow-ups ignored. What should've been simple became an exhausting ordeal marked by poor transparency and zero accountability. I even flew in from out of state for their shenanigans. Nothing about this place is Mercedes-Benz-esque. Save your time and go elsewhere.