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    Car Diva

    5.0 (1 review)
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    3 months ago

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    Bill's Auto Sales

    Bill's Auto Sales

    4.4
    (16 reviews)

    October 1, 2015 Let…read moreme preface this review by saying that, in general, I never write these things. Usually, the service or item I receive is what I expect and there is really nothing worth taking time to share. That IS NOT the case this time! Let me explain; I needed a car to replace the aging one my daughter was driving. After multiple internet searches, I found what we were looking for listed on line at Bill's Auto Sales. I called and spoke with Tony, he assured me that the car was available and, as I was unable to get there until the next day, I should call there again in the morning and speak to Glen so he would know when to expect me. I did just that, and Glen offered that he would hold the car for me while I made the hour and half drive to check it out. When I did arrive, both the car and Glen were there and he gave my daughter and me a free hand in looking it over. It was just as described on their website. He was very open, giving me the Carfax and in telling me the short comings of the vehicle they had found, as well as, how those items would be addressed. After a test drive we were able to settle on a price and a deposit. Due to my schedule we made arrangements to pick up the car the following week, giving Bill's Auto time to make the agreed upon repairs and get the paper work in line. During that week, Glenn messaged me a number of times regarding the progress on both. These guys really communicate well! We indeed picked up the car as planned, took a test drive and agreed that the repairs were complete. Bill's Auto took care of the registration transfer and we were off. My daughter loves the car! So here's what my take away is.. Bill's Auto Sales and in particular, Glen provide an excellent environment for purchasing a car. I found them to be accommodating, friendly, and excellent communicators but above all else they were honest. In discussing the vehicle ..no excuses were made, no stories made up. Buying a car is a big purchase and is never without some amount of compromise working with someone you can trust is key in getting the best deal.. these are your guys. I highly recommend Bill's Auto Sales

    Great place to buy a used vehicle. No pressure, very helpful and thorough. Discovered a few issues…read moreafter my purchase and they took care of them, no problem. I would buy from them again, no question

    Kelly Volkswagen

    Kelly Volkswagen

    2.3
    (120 reviews)

    I had a really wonderful experience with this team. they bent over backwards to help us out…read more 1. We just called up on the phone to verify the car they had in stock was really in stock and it was! We placed a deposit over the phone and there was ZERO dealer markup. Just the window sticker price 2. They honored our Volkswagen Partner program certificate for $500 off 3. They didn't hassle us about extended warranties or any protection on the car 4. While they could not get the interest rate we wanted, they did let me work with outside financing who beat their interest rate...many dealerships won't do outside financing right now so this was GREAT! 5. Very good communication. When our finance rep was going on vacation, he emailed us and put us in touch with another person who was fantastic and updated us every day My bank took 11 days from application approval to giving me a check and Kelly VW was patient the entire time. On the final day, we had taken so many days off work to drive an hour each way to the credit union that we didn't want to drive another 4 hours to and from Kelly VW. No problem, they brought the car to us in New Hampshire and all of the paperwork. We signed everything, gave them a check and off we went. I never set foot inside of the dealership and yet everything went so smoothly. The car arrived shiny, beautiful and in showroom condition. I can't say the same about my bank BUT, Kelly Volkswagen treated us exceptionally well.

    On their website they only post good reviews. Don't be fooled. They can't communicate correctly…read moreand when the staff was informed, they continued to use the wrong information

    Car Diva - usedcardealers - Updated July 2026

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