October 1, 2015 Let…read moreme preface this review by saying that, in general, I never write these things. Usually, the service or item I receive is what I expect and there is really nothing worth taking time to share. That IS NOT the case this time! Let me explain; I needed a car to replace the aging one my daughter was driving. After multiple internet searches, I found what we were looking for listed on line at Bill's Auto Sales. I called and spoke with Tony, he assured me that the car was available and, as I was unable to get there until the next day, I should call there again in the morning and speak to Glen so he would know when to expect me. I did just that, and Glen offered that he would hold the car for me while I made the hour and half drive to check it out. When I did arrive, both the car and Glen were there and he gave my daughter and me a free hand in looking it over. It was just as described on their website. He was very open, giving me the Carfax and in telling me the short comings of the vehicle they had found, as well as, how those items would be addressed. After a test drive we were able to settle on a price and a deposit. Due to my schedule we made arrangements to pick up the car the following week, giving Bill's Auto time to make the agreed upon repairs and get the paper work in line. During that week, Glenn messaged me a number of times regarding the progress on both. These guys really communicate well! We indeed picked up the car as planned, took a test drive and agreed that the repairs were complete. Bill's Auto took care of the registration transfer and we were off. My daughter loves the car! So here's what my take away is.. Bill's Auto Sales and in particular, Glen provide an excellent environment for purchasing a car. I found them to be accommodating, friendly, and excellent communicators but above all else they were honest. In discussing the vehicle ..no excuses were made, no stories made up. Buying a car is a big purchase and is never without some amount of compromise working with someone you can trust is key in getting the best deal.. these are your guys. I highly recommend Bill's Auto Sales

WAXOYL installer, I was their 1st customer after they became an authorized Waxoyl installer, VERY…read moreIMPRESSED with the product and the Professional care I received, im ready for Winter, No Rust!

Horrible experience at Auto Mall Collection. Purchased a 2017 Audi and within 20 miles of driving…read moreform dealership, check engine light came on. MULTIPLE issues, including a timing chain which cost $3,000 to repair. I was out of luck as they said the lemon law doesn't apply over 125K miles. Windshield had a big chip that didn't pass inspection. They add on $795 for a "document fee" which is pure fluff and pads their margin. Salespeople have a poor demeanor and I am confident they knew about this issue, cleared the check engine code, to leave me with the expensive repair bill. Should have known better after reading so many bad reviews. Will not ever be doing business with them again.

every negative review you are reading, I experienced. They ran my credit report more than once…read moreafter misquoting me- refused to negotiate- we're incredibly rude (Joe is fine)- the plates took FOREVER and they could care less about you as a customer. Once they had my money- they could care less when I got my purchased car. I wish I had read reviews knowing what I was I was getting into. its a nightmare! Also as a yoinger looking female the person in finance spoke to me like I was not only a child- but as though I shouldn't be buying a car alone (I'm 37 and went to law school). I wouldnt send my worst enemy here and wish I hadn't given them my business. Unless you are dying to file a complaint with the BBB avoid at all cost, no car is worth the experience.

This is my go to for parts and service, I would recommend this dealership over any of the ones…read moreowned by herb chambers they will blow your car up n make every excuse and not take responsibility for their work but this place is by far one of the best dealerships in Mass

I brought my vehicle in for a routine service of the EV unit. They highly recommend the…read moreair-conditioning unit be checked for a problem they encountered. The check cost me almost $700 and it turns out there was no problem at all. Rip off!!

Had an awesome experience being my car to get serviced here. Great staff, great attitude, and great…read moreservice! It's hard to find a good reliable mechanic and i'm glad I found one.

My boyfriend has been wanting a hummer for several years but couldn't find one with low miles, that…read moreis until we stumbled upon Spiro's Auto. Long story short, he test drove it and fell in love. The entire purchase process went very smoothly. He was able to obtain financing, picked up the check, the guys serviced the vehicle and we drove off the lot. I would recommend Spiro's to anyone looking for a nice vehicle. Most of the vehicle's on their lot have low miles and decent prices. The two (2) gentlemen that are employed there are very personable, professional, and ready to help with any questions and concerns. They were extremely accommodating and really made the entire process a good one! Give them a call, check out their website, or go to their office. You won't be disappointed.

This was my first time bringing my car for service to this dealership and I am so happy! My…read moreappointment was at 9 for an oil change and a couple of recalls that came out on my car. I made the appointment online and requested a rental for the day. I arrived at 8:30 and Kristin was more than helpful even though I was early. Because it was my first visit my oil change and tire rotation were free. And I sat in the waiting area for about 5 minutes and enterprise was there to pick me up and bring me to my rental. Simple I know, but I had a Hyundai previously and they gave me a hard time about a rental even if I paid out of pocket?? So they had me wait like 3 hours and 3 hours on your only day off is a lot of time lost. Really hate Hyundai village I brought it in for a coil misfire a part that cost $16 I had the diagnostic from a local gas station but they wanted to charge me $150 for their diagnostic and he said he would waive it and just charge me labor. They wanted to charge $500 for labor so I told them to pack up my car and he tried to charge my the $150 he said to waive. Hate them. Thanks Chevy for making my day easy!

In 2023, I bought a 2019 Chevrolet Trax at the Herb Chambers Danver location with 19,000 miles and…read morehas been nothing, but a mistake! The vinyl molding on top of the car doesn't stay in place. Was replaced twice by Herb Chambers Chevrolet in 2024 after the Salesperson helped me out. Still flutters in the wind driving at 50 - 60 mph. Now at 41,022 miles, the AC stopped working. Are you kidding me. All of this is out of warranty with only 41,022 miles. This car was likely a used "piece of crap" and probably had issues from day 1. A lesson learned.

I bought a brand new Audi Q5 2025 at the end of 2025, it has been in the car dealer 's Garage since…read morethe beginning of January, waiting for a part, which so far has no time to arrive. 33 days into the buyback process , hasn't received a call from consumer resolution group yet since they haven't reached conclusion. I was told the director who handle the case, the consumer resolution group and the car dealer has been communicating, I went to the car dealer at Peabody today, they don't even know my case number, when I give the service department manager my case number, there is nothing he can find on the case. Not sure how they have been communicating. Dispointed and waiting, I was told it can take up to two months for the Buyback process to complete, car dealer said it can be three months.

joe faria at audi peabody has been super helpful and excellent at assisting me with any & all…read moreservice requests. cairo in technology has also been great. they were booked out a month in advance for loaner cars, but they did provide transportation while my car was being serviced. overall very pleased.

I've had tbe opportunity to deal with Acura of Peabody two separate occasions; both encounters were…read moregreat. Customer service is top notch and services were timely and well performed. I honestly can't find any faults with this place. Keep up the awsome work/service. You have won my business.

Was quoted a price for Acura MDX brakes replacement at $1199 over the phone. When I brought a car…read morein - was told rotors are not included in that price and the price is $1900. Talked to GM, Matt and he would not honor the issue to give lower the price even to $1500. This is my last Acura purchased at Acura of Peabody.

I had a very tough problem to diagnose. After a couple possible solutions didn't solve the problem…read morethe team continued troubleshooting until they found the issue. Some of the cost was covered under a Toyota Service Program, and the rest was understandable. The fix solved this intermittent issue and I haven't had a problem since.

Beware of ira motor sales…read more Management Team Ira Subaru Danvers, MA Formal Complaint Regarding Sales Experience and Unprofessional Conduct To Whom It May Concern, I am writing this letter to formally express my absolute outrage regarding the treatment I received at your dealership this past Friday. I have never experienced such a blatant lack of professional integrity or basic customer service in my life. I work in Quincy, Massachusetts, and after seeing a vehicle on your website, I took the responsible steps of calling ahead to confirm its availability and scheduling a formal appointment. To facilitate a seamless transaction, I went to my bank and secured a certified cashier's check for the full purchase price of the vehicle. I then left work early and endured a grueling hour-and-a-half drive through Friday afternoon traffic to honor our appointment. Upon my arrival, I saw the vehicle being wiped down in the parking lot. When I identified myself, the salesperson informed me--without a shred of apology--that the car had already been sold. When I requested to speak with a manager, the response I received was a dismissive, "I'm sorry, that's just how it goes." To be treated with such indifference after I had confirmed the appointment and arrived with a certified check in hand is a disgrace. However, the situation moved from incompetent to absurd when I returned home. I received a phone call from a saleswoman asking if I was still planning to come in to purchase the vehicle. The fact that your internal communication is so fractured that I was harassed to buy a car your team had already told me was sold is the ultimate insult. This experience was a complete waste of my time, my gas, and my professional resources. I expect a formal acknowledgment of this complaint and an explanation as to how your management team intends to rectify the culture of rudeness and poor communication currently displayed at your Danvers location. I look forward to your prompt response.

After my son totaled his car and needed a replacement, we bought a 2019 Hyundai Tuscon with very…read morelow mileage from Auto Choice in Peabody. My son found the car online and we went to look at it. Henry and his staff were very helpful and walked us through the whole process. He made sure the car was clean and we had a remote start installed, which Henry coordinated. He took care of all of the RMV details, and we got the car ever quicker than we expected. Thanks Henry, we highly recommend Auto Choice!

great experience. decent second hand car for my son. price was right. registered for us and got…read morethe sticker

I've used them multiple times to ship cars to Florida. Always easy drop off and pick up. Car gets…read morethere in a timely manner. Will absolutely use them again.

If you like your car to be picked up and then get zero info from the driver or the company…read moreregarding eta and then have them hold onto your car for extra days without even calling you or giving you info this is definitely the right place to go. I had my car be picked up 2 hours away and was promised same day shipping and now I can't get ahold of anyone beside the driver that refuses to give any info and when I ask him what day he refuses to tell me that as well. STAY AS FAR AWAY AS POSSIBLE