Mario was very kind, but everything else about this experience was super disorganized. Between the…read moreconfusing construction, driving between multiple lots, repeatedly having the wrong keys, and going on a wild goose chase for a car that wasn't even the exact one I came to see, the whole process took over 2.5 hours. On top of that, they kept asking us the same questions over and over instead of just giving us a number so we could leave. We ended up walking out without seeing the actual car we wanted and without getting pricing. Wouldn't recommend.

I went to the temporary site in Danvers while their new facility is being built. I walked in and…read morethere were 6 employees standing around. it is just a large room with spread out without any signage on where to go. Not one person asked if they could help me. I finally went to a gentleman on his computer and he never looked up to help me. I told him I needed an appointment for an ECM software update. He was so clueless that finally after me raising my voice a woman came to help me (Letizia Talluto). She took me to her computer and got me an appointment. The other 6 men were still standing around laughing and not paying any attention to customers coming into the facility. I was so appalled at the lack of customer service I will never support the new facility. I returned the next day for my appointment and was again met with the same scenario. Several men standing around cracking jokes and so unprofessional it was shocking. It's a shame this woman doesn't go elsewhere to a more professional climate to work in. Stay away from this unprofessional, childish dealership

This business Tewksbury Auto mall/ Diesel Motor Group LLC 461230658 is under investigation with the…read moreattorney generals office and the department of consumer affairs. Please call the AG's office and DCA to obtain current information on them before you attempt to purchase a car. The owner had also owned a car dealership that went bad in Lowell MA. BUYER BEWARE! Also take the time to look at the reviews that "are not recommended ". They moved them so they are not noticeable to consumers ! UPDATE 12/22/16 we are in process of filing a lawsuit in small claims court for 5800.00 , and this business is active with the attorney generals office. JIMIE KHIN Is a crook. The car he sold my son, we had no knowledge, nor was it disclosed at the purchase, that the motor was USED in any form, and We did not know the REAL/ACTUAL mileage of the motor. The motor he sold us was in fact was aggressively used. The Car motor was not checked, nor was the car in ANY condition to be sold at all. Not only he sell he sell us a bad motor that they installed , It also confirms that the motor that was in my sons car WAS NOT installed properly. Please see the following quoted from our certified Audi mechanic: 2007 audi a4 quattro customers complaint : engine noise and oil light on and off since purchased vehicle. car was towed in 1. motor still full with proper amount of oil. 2. motor diagnosed as seized 3. upon removal of motor the inspection plate between motor and transmission was distorted, damaged and not reinstalled improperly indicating motor and or transmission were removed and replaced at some point, we also notice that the bolts on the plate were not affixed properly. Not the original motor . Motor condition was unaware by owner. Owner had no acknowledgement that the motor had been taken out and reinstalled. 4. unknown mileage or condition of existing motor 5. #3 cylinder piston 6. rod broken Installed: used motor 2.0 w/turbo 113,000 mile 6 months parts replacement warranty timing belt water pump spark plugs engine oil engine coolant engine oil filter- 3500.00 labor diagnostic testing - 2070.00 This is what your asking for if you buy here!

Recommend by a friend. Didn't have car I wanted. But Jimmy was very helpful and actually help me…read moreorder it from Florida for me. He said It will be inspected before he hands me the keys. Obviously I was very skeptical because now I am buying a car without seeing it. It was well worth the wait! The vehicle was detailed inside and out. The car runs like a champ. No complains here. Nice car at a decent price.

Great people. A one stop shop. They do your financing, warranty, and papers at the registry,…read moresticker and license plates. I love my car!!!! Highly recommend David, Chris and Don.

After going to many dealerships, we bought from Vitale. They were very patient with us because we…read morewent by so many times to check out one of their vehicles. My son got his dream truck at Vitales. The whole process was pretty smooth and I can't thank them enough for that. Top notch customer service Will def be back when my daughter is ready for a car. thank you guys

Damien at Enterprise Car Sales is phenomenal…read more My fiancé and I had spent the day driving around to different dealerships testing a number of used cars, and were both just re-remembering how painful the car buying process is: you always feel like you're getting ripped off, or that the people you're talking to aren't 100% trustworthy/on your side, that they're there to persuade you to buy something more expensive, the whole thing. And then we made it to Enterprise, and Damien was the complete opposite. He remembered important details from our initial call (like our price range, my "dream" car, the fact that I was a fitness instructor haha all of it). He had those cars literally already ready to go for us. He wasn't pushy *at all,* which made us want to work with him. And then above all, he was just SUCH a nice guy. So genuine, so helpful, and a lot of fun to work with. We ended up coming away with a car we LOVE (2019 Nissan Rogue with 34k miles!) at a good deal with good financing. Only one things I'd say could make the experience better (neither of which has anything to do with Damien, who is amazing, but is just a heads up): The technology to get a quote on financing and walk through details for the car is just... painfully slow. Plan to budget well over an hour to get through it (we hit this snag both when getting a quote, and then again when actually coming back to buy the car) Otherwise, highly recommend Enterprise, but specifically recommend working with Damien!

I try to live with my mistake that I got for over 20,000.00 at Enterprise Car Sales in Woburn MA…read more It just over a year since I bought this Vehicle. Everytime it snows the Trunk and back seat is filled with snow. I have to pay $500.00. per month for this vehicle. I am very hurt because I took it back to the company within 7 days and they would not take it back. I am not sure of the Rep's name I think it's Abdul and the Manager Drew refuses to take the car back. It failed the Emission stay away from them as far as you can. It is Winter now and everytime it snows I am very upset.

Imagine a car dealership that you know to be trustworthy, to value you as a customer, to deliver…read moregreat customer service, to perform great repairs and maintenance, and to sell a great product. That's North Reading Subaru. I don't know about you, but, I can count about 5 such companies. North Reading Subaru is one of them, and Subaru of America is another. On each interaction that I've had with North Reading Subaru, over many years, I have to remind myself that North Reading Subaru is a car dealership. If I didn't know better, I'd think I was doing business with Nordstrom, Costco, Nations Photo Lab, REI, or any of the other companies in America, that stand out for high quality product, business integrity and customer service. The 2026 Subaru Outback that I am in, is stellar, a significant enhancement over prior year Outback's (each, have lasted forever, with only preventative maintenance (at North Reading Subaru), and very few repairs). Jonathan Walker is a superstar sales and leasing professional, who is as knowledgeable about Subaru's as he is dedicated to business integrity and customer service. The Service Department is the best service department that I have encountered in several auto brands, over 50+ years. They perform meticulous work, are efficient, and high integrity. One thing to note, they are busy; In my opinion, they are busy, because they are so much better than other Subaru dealers in the area. We've never purchased a pre-owned car, but, I recently walked the North Reading Subaru parking lot, and I must say, I could not tell the pre-owned cars from the new cars. If we were in the market for a pre-owned Subaru, North Reading Subaru would be our first and only stop. It is a privilege to be a customer of North Reading Subaru, to KNOW that you and your car will be well cared for, and to NOT have to worry about funny, or underhanded business, often associated with car dealers.

Honest and easy to deal with--great service and prices…read more People u can negotiate with and listen to the customer I've bought two Subarus from them

Today was the first time I had been to Woburn Toyota (after years of dealing with other Toyota…read moredealerships in Mass and NH) . I had the best car buying experience EVER.. I bought a brand new car and was taken care of by the BEST sales rep EVER.. THANK U, MO... (Mohammed) I will be sending other family members to Woburn Toyota. !!! Also thanks to Brian for the financing paperwork,, THANK YOU WOBURN TOYOTA !!!!!!!!

I talked with the technician, and it seems he did his job well. However, the customer service was…read morepoor. While my advisor, Richard, was on the phone with a coworker, I heard the coworker call customers "crazy." That was unprofessional and disrespectful.

Dan Loggin was amazing and his salesman Chris. They exceeded my expectations with no pressure and…read moreI've never had such a good car buying experience! Thank you! Met the manager of the service department today. He took the time to introduce himself. Another salesman was happy to assist me with my paperwork even when he didn't do the sale. The finance department incredible. The woman that greeted us amazing! Highly recommend Thank you Honda looking forward to this

Worked with Chris Polanco Highly recommend! Bought new CR-V sport Hybrid. Answered all my…read morequestions, set up my Honda Link and connected my phone to Car. Very patient thank you !

This is for the car sales part not their service department…read more We worked with John and he was great. This was by far the best car buying experience I have ever had. There was no pressure, no following you around, no let me check with my manager and going back and forth with prices. Hassle free, easy buying experience! We worked with someone online prior to going in and new the exact lowest price we could buy the car for and it made the experience so much easier and less stressful. John helped us decide the color and trim level that worked best for us and even delivered the car to me over an hour away from their dealership. I would highly recommend this dealership to anyone - go see John!

I'd like to share our experience with Herb Chambers Kia in Burlington, MA, in the hope that it…read morehelps other prospective buyers avoid the trouble which we experienced. In November 2023, we purchased a 2021 Kia Seltos Certified Pre-Owned for my daughter. Unfortunately, what should have been an exciting and satisfying experience turned into a frustrating one from the very beginning. We had to make **three separate attempts** to take delivery because the vehicle wasn't ready, despite the dealer's commitment to have it ready on a given date. Before the third pickup attempt, I sent the dealership a detailed email documenting the outstanding issues, including: * No inspection sticker, despite having already paid them for it. * Wheel locks that had been promised but were still sitting in the trunk instead of being installed on the car. * A vehicle detail/cleanup that fell well below what I would expect for a Certified Pre-Owned delivery. The car was dirty and soiled. * Significant hazing on the driver's-side headlight that had not been corrected. * Noticeable curb rash on one of the wheels. * Dings and scratches that had not been repaired. The used car sales manager acknowledged these issues and assured me they would be addressed before delivery, however it took my calling attention to the details to get them to deliver a minimally acceptable product. Incidentally, the sales rep went missing in action during this process and barely acknowledged our presence during delivery. The biggest disappointment, however, surfaced after we owned the vehicle. The air conditioning never worked properly from day 1. We initially assumed it was a minor issue, but after additional service visits and expenses, it became clear that the problem existed from the time we took delivery. A Certified Pre-Owned vehicle should not be delivered with a non-functioning air conditioning system. And the dealer should stand behind a Certified Pre Owned Vehicle, for which a significant premium was paid. But, instead, they seem eager to hit us with a bill greater than $3K instead of honoring the spirit of the CPO warranty and doing the right thing by the customer. What disappoints me most isn't that a used vehicle needed repairs, as used cars sometimes do. It's that we experienced multiple delivery delays, had to point out numerous quality issues before taking possession, and ultimately ended up with a vehicle that had a major mechanical problem from day one. And every time the car is brought to Herb Chambers/Asbury for service, the communication is nonexistent or elusive, requiring my daughter and me to make multiple phone calls over several hours to reach a human being. They never call us to tell us that the car is ready to pick up. And the Tekion multipoint inspections and associated paperwork provided by the company were not informative or accurate, adding to the frustration factor. I recognize that many people have had positive experiences with Herb Chambers dealerships (and our family has bought more than 9 cars from their Honda and Lexus dealerships), but this was our first experience with the Kia location. If you're considering purchasing a Certified Pre-Owned vehicle, I would encourage you to perform an exceptionally thorough inspection of every system, including the air conditioning, before accepting delivery. I hope sharing this experience helps someone else avoid the frustration we experienced. Again, think twice before purchasing a certified pre-owned vehicle from Herb Chambers Kia of Burlington, and if you do find the perfect vehicle there, have it inspected by an independent third party. And if you take delivery of the vehicle in the Winter, be sure to test the AC the moment you get a warm day. You might want to look elsewhere, as this dealership doesn't stand behind their vehicles and have a very unprofessional approach to their customer service.

I had an excellent experience purchasing my Chevy Trax RS from Liberty Chevrolet in Wakefield. Joe…read moreK. in Sales was great to work with and got me an excellent deal on my Trax RS. Blake B. in Finance was equally helpful and was able to get me a very low interest rate, which made the deal even better. The entire process was quick, easy, and straightforward. From working out the deal to financing and getting everything finalized, they had the whole process completed in just three days! I really appreciated how smoothly everything was handled and how well the sales and finance teams worked together. Liberty Chevrolet has a great team, and I couldn't be happier with my Trax RS. Highly recommend Joe K., Blake B., and the entire Liberty Chevrolet team in Wakefield!

It's unfortunate that I have to write this review…read more A couple of weeks ago, I brought my wife's car in for service. While waiting, I worked with Joe to test drive a Traverse. I liked the vehicle very much (and still do), so I started discussing numbers with Joe and Sales Manager Chris. We couldn't find common ground that day, but we stayed in touch. On Sunday, we were actually able to bridge the gap, so I agreed to bring my trade in for evaluation. Chris made one final concession, and we shook hands on a deal in their waiting room. I then sat down with Joe and got halfway through the credit application when he said, "I think we have a problem." The problem was that someone had quoted me the wrong vehicle. The quote I was given was for a lower trim/model than the Traverse we had actually agreed upon. Needless to say, I was upset. They essentially offered to honor the basic framework of the deal, but only at a higher MSRP. Despite that, I remained in contact with Chris throughout the week. On Friday, he informed me there was no more room to negotiate. Still wanting the vehicle, but only at the deal I had agreed to, I reached out to the owner directly. Unfortunately, that email went unanswered. I don't know that I've ever shaken hands on a deal and then had the rug pulled out from under me. I understand that mistakes can happen, but I also believe that once a deal is agreed upon, there should be an effort to make it right. It's unfortunate because I genuinely liked the Traverse and was prepared to buy it. This experience, however, has left me questioning whether I would feel comfortable doing business with the dealership again. It's something to consider when shopping for your next vehicle. FOLLOW UP TO LIBERTY: you have my info when you're ready to reach out.

Bought my daughter a car here today. Jason was fast and helpful with everything. Saved us some…read moremoney on insurance too! Check out the website.

Before I came to Jax I had a horrible experience with Toyota in Woburn. I read the reviews for Jax…read moreand they were all positive so I decided to go and give this dealership a chance. Best decision I've ever made.. not only did I find a car I loved but Jason made the entire process easier then I could have imagined. All of this happened at the beginning of the covid-19 crisis and I didn't think i would be able to get the car until after due to most RMV's being closed. However, Jason managed to get in and get my plates and I had my car! Awesome customer service. I would recommend 10/10