One of the best customer experiences I have indeed ever had. Granite Subaru continues to exceed my customer service expectations. My 35K WRX STI service was flawless. Everyone I have ever dealt with at this location has been fantastic and they have specialized service personnel who actually know their vehicles inside and out including variants like the STI. Could not recommend this dealership more for either a new car or service on your existing vehicle, be it a Subaru or not. Honesty for me is key and this dealership communicates directly and honestly which is a rare thing these days. read more

Dealership lied on Carfax about services done on vehicle. Dealer lost temp plates and ghosted after asking them to issue new temp plate as required to do per state law. Lazy and lousy service. Test drove car and before buying, salesman Shea told me they actually hadn't yet done the services and would finish them next day. Car had old bad tires on and bad wheel bearings when test driven. I was told repairs would be done next day and car would be delivered as the dealership misrepresented services on the Carfax. Car bought Monday and not delivered until Friday with no communication from salesman about what's going on with the car. Car delivered without temp plates. When I asked salesman where the plates were, he said to just write the temp plate on cardboard. While he's correct, I didn't want to wait around to get pulled over and explain the dealership lost the temp plates. I asked him to please look for the temp plate at the dealership as dealers are required by law to report missing plates and to issue new ones so that the driver isn't liable. He did not respond. $600 admin fee just for dealer to lose temp plates. Salesman also had a funny bit where he pretended to have a voicemail from an interested customer about the car that he showed me the transcript for even though he "isnt one of those salesmen" to try to pressure people. Said he got it the other day but the voicemail was dated that day and the car at that point had been in the dealer's possession for 48 days. read more

Predatory dealership. Bought my used car back in September, transmission blew out in less than 6 months and I was just over the 6,000 miles for the warranty. Cost me $6K to fix it and the dealership offered me jack (blamed me for not buying the extended warranty; didn't think my car would totally fail in less than 6 months?) They may have good deals to sell but they aren't worth it in the long run. Side note: they try to automatically add a $1,700 "protection shield" when you go to buy the car which is quite literally a wax. Don't fall for it read more

I have experienced several issues with this dealership over the past 18 months, and this particular incident was the final straw. Last week, I brought in my vehicle for a simple oil change and when retrieving it, I noticed my keyfob had a large crack in it. When I raised this to the service employee, I was met with a blank stare, following him trying to try to rub off the crack. When this clearly didn't have any effect, he went behind the counter and emerged a few minutes later saying it was "fixed". What he actually did was find a used key of indeterminate origin and swap the electronics with those of my key. This should have never happened - I should have immediately been offered a brand new key. Furthermore, he claims the key was now "in better shape then before", which is preposterous, because his assessment of my key's condition was AFTER they already carelessly damaged it. Following this, it took me a full week to get ahold of the service manager - Joe. This individual was extremely rude, claiming he "disagreed with me" and then eventually started repeating my statements as a way to mock me. This behavior is reprehensible for any customer service department, let alone a company I am supposed to entrust my $30000 investment with. read more

Fantastic sales and phone reps. Predatory loan and non fiduciary financial practices at best. Told us we could use our bank's loan only to try to cancel the application and replace it with their own. If their finances are this shady, I can't imagine what kind of issues will occur a month after driving it off. read more

Although I did appreciate the sales man and woman who worked with me Thursday night (2/12), imagine my surprise when a tire light came on AGAIN not long after I left the dealership.  I had told the salesperson that the light was on when I started up the car to make sure there were no dash lights were on. When I started the car for my drive home, there was no light on but just a few miles from the dealership, it came on.  Also, imagine my surprise that the car had 14k miles on it, not the 12k advertised and printed on the odometer paperwork.   The next morning (2/13), I took the car to my local dealership to have them look at the tire and inspect the car, because it was too late to be inspected on Thursday night.  They found a gash in the tire, which is why the light kept coming on; it could not hold air.  While Keene dealership was looking at the car, they also found evidence that the car had to have had a new paint job, indicating that it had been in some sort of accident.  I brought the car back to Granite on Friday and waited from 11-3 for the tire.  I told management about the paint issue and that it was my wish to return the car because between the tire, the odometer and not being told of any accidents, I don't trust that more will not go wrong with the car, because the dealership did not act in good faith when advertising the car.  That was met with a "No, we can't take the car back."  As frustrating as that was, the fact that no one in management even offer so much as a "We're sorry for the inconvenience of you having to drive the hour and a half back to the dealership within hours of buying it and we're sorry that it took the better part of a day to fix a problem that you had notified us of last night" was even more of a sign of the quality of management's care for its customers.  What I bought was a Certified preowned, so it should have gone through a rigorous inspection, but yet the faulty tire and the indications of an accident were not detected?  I find that very hard to believe.  To add insult to injury, my wife called the dealership to find out the return policy on Certified vehicles, to which she was told via text, online chat and on the phone that a manager would get back to her.  None ever did.   Obviously, we are not happy with the dealership.  This is our 3rd Subaru and we've always loved the vehicles, but part of that has been because we felt like we knew the quality of the vehicle we were buying because we had faith in the dealership.  We are, though, looking forward to receiving the 2nd set of keys that the dealership could not find at the time of the sale or on Friday. read more

Years ago we were here to purchase a new vehicle. I asked for the dealer invoice which by law they must disclose, but they attempted to pass off a scan of the msrp sticker price to make it look like a dealer invoice. I called them out on it, and they said they won't give me the dealer invoice. They also attempted to add on a bunch of made up fees onto the $ of the car. I've been in car sales, I know the game. I know legit fees and made up ones. We walked away from that awful deal. Today, we decided to give sales here another chance wanting to sell one of our cars to them. After getting the expected lowball offer, we sat with Tyler the manager. I don't know what these guys are thinking trying these kinds of shady tactics. We did our research on the current market of comparable vehicles in the area. We even had other offers on the table. We were there to see what they would offer. But Tyler took us for ignorant and continued to give us false numbers, wrong market info, and even the wrong prices that were clearly on their site as much higher. The last straw was when he came out with a fudged Carmax offer that matched his lowball offer. We already had in our hand a much higher offer from Carmax. We left, no deal. No honesty. Who is teaching them to do sales like this? It's really awful and I hope no one else is falling for it. That is not how you make deals and build clientele! read more

I've had a good experience, in the past, with the Service Department at Granite Subaru, over several years. HAD, as in past tense (keep reading). HOWEVER, in my experience, Granite Subaru has lived up to the "car guys" persona, that causes consumers to worry about doing business with car wheelers, dealers, and stealers. A few years ago. when Granite Subaru installed a Hunter Quick Check alignment instrument, I purchased, what seemed to be a (then) logical option, of a "Lifetime Alignment" at Granite Subaru. If my memory is right, a one time alignment was about $140.00, and a lifetime alignment was $240.00. I figured, $240.00 is the cost of two alignments, so it's worth it. At that time, I trusted Granite Subaru, NO MORE. It turns out that what Granite Subaru represents as a "Lifetime Alignment," is smoke and mirrors. For Granite Subaru's Lifetime Alignment, a Service Advisor drives your car over Hunter's Quick Check alignment instrument, which produces a report on the status of your alignment, and the condition/tread of your tires: https://www.hunter.com/vehicle-inspection/quick-check/?srsltid=AfmBOoohij8T-DgPEiyFoeWxoJf5jiTcKqFpbqtpvnAK9riFYIrc3rzJ#overview Granite Subaru's Lifetime Alignment is smoke and mirrors. I thought/expected that when I brought our car in for an alignment check, that a Granite Subaru mechanic would put our car up on a rack, inspect the front end and rear end (an alignment on a Subaru is a four-wheel alignment), and use a traditional alignment rack to inspect our vehicle's alignment. In fact, the Granite Subaru mechanics do none of the above, when they perform their Lifetime Alignment service. We are three or four visits into Granite Subaru's lifetime alignment service, and not once has our car been put up on a lift to have its front end inspected, as part of this service, nor has our car been inspected on a traditional four wheel alignment rack. Our confidence in Granite Subaru is gone. We've found the skeleton's in Granite Subaru's closet. These car guys can't seem to get over their longtime stigma, as "car guys." BUYER BEWARE! read more

Everything always goes well when I bring my Crosstrek in for service or maintenance. Always friendly and professional. Repairs take usually a work day at the most and they'll give you a ride home if needed while they do the work! ***** 5 stars read more

how car dealers get bad raps? typical bait and switch, car listed on line for $32K. Went up to test drive, price was now $36K for paint/ interior protection ($1,500) which is not something I wanted or need. read more

I brought my Subaru Legacy 2000 for State Inspection to Granite Subaru on May 14, 2025. Customer Rep insisted on adding a wheel alignment per "local city" requirement (+124.99) and they presumably fixed a transmission fluid lead for $866.88. However, on July 3, 2025 I discovered a pool of transmission fluid on garage flour where I park my car. I called Granite Subaru on July 7 and was told that this is not covered by their Service warranty. SO now I have to pay again for the problem they did not fix or repaired incorrectly. I DO NOT recommend using their service department to avoid double payments for your car repairs. read more

No one will answer the phone. All of their numbers direct you to a digital assistant. Take your business elsewhere unless you enjoy talking to robots. read more

I had researched well and chosen four cars prior to arriving to my appointment at the dealership with the purpose of trying to save everyone time. I was a little apprehensive because my 2018 Honda that I was trading really didn't have anything wrong with it. I'm at a point in my life where I'm heading into retirement and I wanted to choose a safe and solid vehicle to serve me while I am still actively employed- that is known for great mileage and low service. I met with Josh Jordan and made him aware of the four vehicles, but he threw in an extra car to give me a different option. It was in the showroom right next to his desk and I couldn't take my eyes off of it. I test drove one that was on the lot and I left with it! I was impressed with his questions related to allall the many features that best fit our lifestyle. Having someone talk to you about how much cargo room you need and showing you the various dimensions of the different Subarus, was really helpful. I also appreciated working with Andrew, product specialist, who sat in my car and went through each feature. He gave me his card in case I had any further questions or needed any additional information. His directions and education was really easy to follow. He made it feel like he had the whole afternoon cut out just for me. I didn't feel rushed and I didn't feel ridiculous asking more questions. Probably what I enjoyed the most about Granite Subaru was how connected each of the employees were to each other. You make a very smooth transition from sales to finance to product specialist and then over to service for detailing and an inspection sticker. It's a really relaxed and friendly atmosphere. You can tell they respect each other and that respect definitely reflects to the customer. Mackenzie in finance made the process smooth and easy. A vehicle is probably the second most expensive thing we purchase beyond our home, so it is a rather big decision do you want to drive away knowing you made the correct choice. I did. There were a few other vehicles I had considered, but Subarus are definitely the car for me. Josh Jordan at Granite Subaru made that all come together. read more

This is one of the best dealerships my family has been to! I leased a car here and have gotten a lot of service done in their service department. Tim, one of their service providers, is always kind, helpful, and informative. I went to another dealership near my job (MA) to get an oil change, and they tried to scam me into new brakes right after I got them done at Granite Subaru. I was worried so I brought it here to have them ensure they were wrong. I've always had a great experience with them and I've been here at least 20 times! When looking for new cars, the salesmen were nice as well. Not overly pushy and was very transparent about the chip problem at the time, showing us their inventory, and recommending we come back in a few months when the issues are sorted (this was during the nationwide chip issue.) Overall can't recommend granite subaru enough! read more

I was pleasantly surprised by my experience here. Shae did a great job, and I appreciated that he wasn't pushy during my test drives and eventual purchase. read more

Got the vehicle that I wanted at a price I thought was fair. Here's the BUT: This was a Certified Pre-owned 2021 Subaru Outback Premium vehicle that was supposedly thoroughly checked out. However, when I moved out of state and went to purchase new tires, guess what? THERE WAS NO WHEEL LOCK KEY PROVIDED WITH THE VEHICLE. I phoned Granite twice about this, but since they got their money, and five months had passed, I never got a phone call back. I called service dept directly, but when they heard my story, they would just send me to the "sales manager" phone or "leave a message".... upshot is, no one cared enough to call me back. Two things about this. 1. Obviously the original tires are on this vehicle and they were never rotated in the 23,000 miles that were on the vehicle when I bought it. I passed state inspection "visual check" but was warned I should buy tires. 2. Obviously the quality check that is done for Certified Pre-owned was not performed completely OR even worse, does not have a check box for the wheel lock. I have to pay another Subaru dealer to use their "special key" to remove my tires and install new locks that have a key. Then get back to my tire shop to finally get my new tires. An ENORMOUS hassle! Driving my spouse's vehicle until then because if I get a flat on the Outback, I'll need a flatbed tow. Caveat Emptor! Always check, and if the wheels have locks, make sure the key is included!! read more

I did a lot of legwork between dealers and Granite State Subaru and they clearly gave me the best lease price. I live in Mass. and they kept trying to convince me to drive off the lot with the car that had temporary New Hampshire license Plates. This is clearly illegal in Mass and had I done that I would not have been covered by car insurance. They kept telling me my insurance agent didn't know what he was talking about when he told me not to do that. I even did a Google search and found out myself it was not legal. Lots of pressure to take the NH temporary plates. When I insisted they get me Mass. Plates they stalled and didn't return my calls. I am very happy with my purchase. Kordian was a great salesman. However the finance manager and several other staff were misinformed at the least and probably other unsuspecting Mass residents who were pressured to take cars with temporary NH plates were putting themselves at risk by not having car insurance. read more

Test drove Impreza/Crosstrek/WRX at Granite Subaru. Dave and Serge were knowledgeable and efficient: in and out within 1 hour; all trim questions answered; fast text followups. I ended up buying a vehicle from another dealership (due to model availability / timing / pricing), but would definitely consider them again. read more

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We were considering purchasing a pre-owned Forester which had ended up at a different brand's car lot. We called Granite Subaru (where it had been serviced throughout its lifetime) to ask if they could tell us anything about the car. A young woman answered who gave us a rundown of the car's history. She was a sweetheart. Very helpful, very kind... no ego or irritation at our request... she is a GREAT front face of the service department here. read more

Brought my vehicle in for a multi point inspection the month before I needed to get a state inspection for a routine check up. The service department told me that, at 39,000mi, my front and rear brakes needed to be completely replaced (pads and rotors)... A $1,200 repair job. I brought my 2019 Crosstrek to an independent mechanic and I was told that my brakes were in good condition. A week or two later I brought my Crosstrek in to get a state inspection at an independent Auto Shop and passed my NH State inspection. When I asked about my brakes I was told nothing was wrong with them. Long story short, find yourself an independent mechanic and/or Auto Shop otherwise you may be hustled into repairs that your vehicle may not need. I will not be going back. To be fair, they did a great job with my oil change. read more

This was the best buying experience I have ever had with a dealership. Amazing team. First, I called on the phone and had a price $1,500 lower than any other dealership and this during a shortage. The price in-person was what was quoted on the phone. No games. Thiago Barreto, our sales consultant was so kind, knowledgeable and eager to earn my business. I was out of Granite Subaru in under 2-hours to test-drive, buy, and have my car detailed. Thiago handed us off to his manager, David, for the final number review. I have to say I have never liked a single manager that's ever entered into a car deal. David changed my mind. He was affable, knowledgeable, GENUINE, and not the least bit pushy. I really enjoyed my experience and was so impressed. An easy and seamless deal. Highly recommend. read more

The prices written online are not accurate, when you go to the dealership they add thousands of dollars as a "market adjustment ". They also offered me thousands less for my trade in then any other dealership, it was a joke of an offer. Save your time and check out other local Subaru dealerships where you will get a fair trade and pay MSRP on your new vehicle! read more

All I can say is what a RELIEF!!! I recently switched dealerships from the Subaru of Wakefield which was such an awful and traumatizing experience I thought I would never buy from Subaru again but then I came to Granite State Subaru and my faith has been RESTORED. I know I sound over the top but seriously, finding a dealership that treats a younger gal with less than perfect knowledge about vehicles with a great deal of respect is actually really hard! Even if it shouldn't be!! I had some repairs I needed done in the entire team from start to finish was extremely helpful and nice to me!! They let me know what really needed to be done and what didn't they didn't try to upsell me or use scare tactics! Roberto was BEYOND helpful and very kind. He even carried my car seat out for me to my very cute brand new loaner vehicle while my car was having its repairs. I will most definitely ONLY be using Granite Subaru for any and all future repairs and car purchasing. Thanks guys & gals ! read more

When I went in there to get my oil change about 50% of the staff were wearing masks. They let many customers not wear masks as well. I will go to Prime Subaru going forward as it s not acceptable to be this irresponsible read more

I purchased a 2019 Outback from them and the salesmen were amazing. But when I brought it in for the first oil change, my new car was pretty scratched up! The driver's side door and hood have scratches. I was pretty upset about it since it's my first new car and having its very first oil change. Since outbacks are having a recall, I will be taking it elsewhere for this service. read more

The price they advertise is not the price they charge. Don't trust them. Broken, dirty car that they claimed had some special treatment. I don't think so! read more

Went to explore buying a car. The dealers didn't seem to care they I came in. I had to go find a dealer and ask for assistance. One dealer spoke to me and left to get a car to test drive and left for over 10 minutes without telling us so he could go fill up the gas tank. I returned a couple of days later with a confirmed appointment at hat by the manager (Dave) to look at a model that was confirmed. I got there and sales rep said he had no idea I was coming and the car was sold. I went to two other dealers who were welcoming, explained the car I was interested in depth and were very friendly. Not my experience at all with this place. Made an offer and was told to feel free to pay an extra $125 for a different color with that dealership and wished me well in the future. I have NEVER HAD THIS KIND of experience in my 30+ years of purchasing cars. This place is terrible with customer service. read more

Feeling much better about this place after a recent experience my wife and I had. Looks like the sales team here is under new management and a few new faces in the sales department as well (this was much needed). We came in to lease a new Outback and our salesperson Carlos was very helpful through the entire process and carried through all the way to the pre-delivery inspection and delivery of vehicle. I have hope for this place right now and I really hope they can maintain this positive trend. I'd also like to call out Dan in the service division. Due to his expertise with Subaru's my Bluetooth now works perfectly. I struggled with this since I bought the car but within minutes this professional technician squashed the issue within minutes. Good job Dan! read more

Granite Subaru - Car Dealers Near Me - Hudson, New Hampshire

I am extremely disappointed with them. I've been bringing my 2010 Outback there for years because I like that they do a multi-point inspection. I just recently brought it in for an oil change and they told me that I needed new oil and cvt pans because mine were rotting through. $900 estimate for both! I asked why this wasn't noticed 3000 miles ago, they couldn't provide an answer. I hardly think that they could have gotten that bad in 3000 miles during the last oil change and I'm wondering if they even did an inspection the last time. This is the last time I ever use their service department. I had planned to buy a newer Outback this year and I still do, but I won't be buying it from Granite. The service advisor, Tim Prevett, was very pleasant to deal with, but couldn't explain why this wasn't caught sooner. read more

I only come here for parts. Dealing with PARTS department only it seems whenever I come in to buy an oil filter and crush washer nobody is there and i'm sitting here for at least 3 minutes until someone finally sees me an acknowledged me. Once they do come out from back room everything is fine. Seems prices are higher compared to other subaru dealers ( I always print out prices I find online and they will price match). For the cheapest OEM Subaru Parts QUIRK parts is the place you want to go, sometimes Prime wont even match those prices. read more

Terrible experience going here to purchase a vehicle. Unethical sales tactics by people you would never expect it from. Wolves in Sheeps clothing to say the least. BEWARE DO NOT NOT LET YOUR LOVED ONES BUY A VEHICLE HERE!!! read more

I don't know many people that would consider the car buying process a "fun" experience, and therefore, I don't think I could ever give a car dealership 5 stars. That being said, Prime Subaru made what could be a long, painful process very smooth without too many headaches. When a drive home from work resulted in an overheating 2006 Pontiac and a rental, I knew that a new car would be in my future, and the faster the better. I had been looking at cars off and on and knew from the start that I wanted a Subaru Legacy. I emailed all of the surrounding dealerships to get initial prices. Some responded with sticker price, while others completely ignored my request telling me I should just stop in. Prime Subaru responded quickly, with a competitive price right off the bat. Needless to say I scheduled a test drive with one of their in stock cars for first thing Saturday morning. When I showed up, a salesman was immediately available and got my information from the Internet Sales department. Some of the details of the car I was looking for weren't quite accurate, but we were quickly on the road for a test drive. The salesman, Steve, was informative, but not annoying, and not at all pushy. After the test drive I confirmed I wanted to talk numbers, and he took a quick look at my trade-in. The negotiations went very smooth. The initial email price was the starting point, which unfortunately isn't always the case, and the resulting price for the car and my trade-in was extremely fair, and slightly better than I was expecting. From start to finish, I spent 3 hours of my Saturday at the dealership, paid a fair price, and drove away with my new car. Tough to beat a car buying experience like that. read more

I bought my Subaru here back in 2006. I can't speak for the buying experience here now that they have been bought out by Prime Auto Group- but I can certainly explain my 1 star review on the service end. I have often taken my Subaru throughout the years to the service department for routine maintenance. Never been pressured to "fix" more than what I came in for. And of course, the free yearly state inspections are a great customer service bonus. So when I was there for the first time since they have been Prime Subaru, my state inspection and routine oil change were reminiscent of old school Jiffy Lube tactics. Within 20 minutes of arriving, the service rep came out with half a page of things that needed to be done. As he was telling me what needed to be addressed, I noticed that a few of those things were complete bull as I've had them done and/or replaced within the last 6 months with my independent mechanic! I couldn't believe what I was hearing- especially with the serpentine belt, as he was telling me how terribly cracked it was and needed replacement. I stated immediately that it was replaced back in May 2014 (just a mere 3 months!) and that it was in no way of needing a replacement, and anything else on that list was not going to be addressed by them. So my oil change and inspection were done. I left and once home lifted to hood myself. I inspected my serpentine belt- and it was as good as new (because it basically is!!!). Will NEVER go back even for free inspections. I'd rather pay my honest mechanic. AND when it's time to buy another car, my Subaru loving husband will not be going to this place. read more

PLEASE READ AND SHARE FOR YOUR FRIENDS! As many of you may know, a Subaru Ambassador is entrusted to represent the Subaru brand from Subaru of America itself! I am one of those Subaru Ambassadors. I have had some of the worst luck with Prime Subaru in Hudson, NH. I have the 100,000 Mile/7 Year Extended Warranty, and one of my shift forks recently snapped in a manner which Subaru had never seen before on my 2013 WRX Premium with 50,000 miles on it. BThey even brought a field engineer in to check out the issue and find the point of failure. Now I cannot get a hold of the dealership or get a straight answer as to why my car has been there for 2 weeks now. A little back story. 3 months ago, I went to the dealership and complained that my Synchros are grinding and I'm having a hard time putting the car into 3rd and 4th gear as well as the fact that my throw out bearing is squeaking from the clutch job they did. Low and behold, while trying to go into 4th gear from 3rd, my shift fork snapped. I've been working with the Service Manager, Tim very closely on this issue as it's not the first time I've had to contact Subaru of America personally for a very important part being broken prematurely. They split 50/50 on a $2000 clutch job about 4 months ago when the car had 41,000 miles. This specific issue has been escalated to a Senior Customer Service advisor at SoA headquarters. I was supposed to hear from them this last Monday. I didn't hear anything about the car I'm still paying for until Thursday. A measly "Thanks for your patience." email doesn't require 5 calls and 8 emails to get normally. That's not all. I've been working on getting the currency to pay for this in case none of this plays out properly. They haven't even given me a price quote. I asked them for it earlier today at around 10 AM. I was told I would receive a call back with more information within an hour. Subaru isn't covering my issue because they claim it's due to abuse, but they show no hard evidence of this every time I ask. Please, share this and spread the word about Subaru. I love my car when it's actually working, but it's spent more time at Prime in Hudson than at my house. Spread the word for me so nobody else falls for Prime Subaru's scams! read more

I have been in here twice to speak to someone about a car. Both times I was ignored even though there were sales people around. Guess they don't need to sell cars. Would not recommend if your looking for a Subaru. I will take my business elsewhere. read more

I came here in a crisis after buying a used Subaru from a garage in my hometown that completely had fallen apart on me within 6 months and was undriveable. Michael and Gary were extremely helpful and committed to getting me a reliable car while also buying my defunct vehicle for what he was still worth and not lowballing me. After such a stressful day and feeling ripped off by another dealer it was very refreshing and relieving to have such a positive experience and drive off in a brand new car. read more

I thought love is what makes Subaru a Subaru. Apparently, a "guess" to the tune of $1k-$3k in an engine repair which then became $5k when I walked in to see about a trade is what makes Subaru a Subaru. I took my vehicle in when my check engine light came on in March. I took it in immediately and was told I had no oil. Ok. My fault. I have no idea when my last oil change was. I took their advice and (duh) filled the car with oil and came back two weeks later for a complete fluid flush. While they cleared my sensors the first time, they came back on as soon as I left the lot. 2 weeks later they assure me that the flush completely fixed the problem and suggested I get my front brakes done. With the 100% assurance that the engine problem was fixed, I agreed to have them do my brakes. Again, as soon as I leave the lot, my check engine light is back and my brakes sound worse than before. I take it back a few weeks later and now, all of a sudden, I need a new engine and it's going to cost me between $1k to $3k as a guess. The noise turned out to be a bit of rust they missed on the brake job and they said they would take care of that, no problem no charge. I said I'd rather look into getting rid of the car on a trade rather and dumping a bunch of money into it so to not fix the engine but please go ahead with fixing the brake job that THEY botched. I went to pick up my car late at night as I was coming back from out of town. My keys were not in the car as I had instructed and I had to set off the alarm to be able to get in my car. I leave the lot and my brakes are still screeching away. They didn't even bother with that. I go in to the sales department a few days later to discuss the options on the trade and they tell me that the TIV of my car is only $3k because I need a new engine with is about $5k. I was pissed. I told them the above story and they said they would have to speak to service but they were closed. They would get to the bottom of it and have a manager call me the next day and try to make good on my entire Subaru experience which was NOT AWESOME at the moment. They never called. I never went back. I took my vehicle there for all major service and I've been loyal to Subaru for many years. Sorry but I'll never go back to Subaru of Nashua and I will probably never drive a Subaru ever again. read more

Very well taken care of here. They squeezed me into their schedule for a last minute oil change and to take a look at a "hard start" on my Impreza. Time estimate of 45 minutes - 1 hour was spot on. "Hard Start" has totally resolved with a software update. Staff was incredibly kind. Highly recommended. I will be returning for future service on my Impreza. read more

I stopped in to test drive and see one specific car they had on the lot. Once I was greeted by Kevin Huffman we drove that car and as much as I liked it I didn't love it. We sat down to look at the prices of a brand new Subaru Legacy. Once on the road I fell in love with that car. We sat down a easily played with numbers and anything specific I wanted, I got. I was given a two week window of when my new car would be arriving and within 8 days I had my brand new car. I have already told everyone how great they were to me at this location. read more

I was close to buying a car from them. They let me test drive it and the sale man asked me if we had a deal. I told him that after looking at the numbers, they were to far apart over the phone. He literally was rude and said ok and hung up the phone. I still receive emails from them so I decided to reach out to the manager. He has yet to get ahold of me at this time. read more