After driving my RAV4 for almost 12 years, it was finally time for a new one. I started looking…read moreback in February when the 2026 models first started hitting the market, and working with Michael Howard at Toyota of Nashua made the entire experience incredibly easy from start to finish. Michael kept me updated every step of the way -- explaining the process, letting me know when my RAV4 was allocated, when it was being built, when it was on the train, and when it was scheduled to arrive. His communication and follow-through were outstanding. The actual buying process was the easiest car-buying experience I've ever had. It was probably the fifth or sixth Toyota dealership I visited, and it was by far the best experience. I walked in, told them exactly what I wanted, and they gave me a price that was considerably better than any other dealership -- without any haggling or games. I wouldn't hesitate to buy from them again. Highly recommend Michael Howard and the team at Toyota of Nashua!

I took my 2023 Toyota Corolla to the dealership specifically for an oil change. That was the only…read moreservice I requested. I understand and accept that dealerships may inspect other items during service, but what followed raised serious concerns for me. I was initially charged $153 for the oil change alone. When I questioned the amount, the service advisor who originally helped me was not available, so other employees assisted me. They immediately looked at each other in confusion and even questioned among themselves why the price was so high. When the original advisor returned and realized what we were discussing, his behavior became noticeably nervous and uncomfortable. I explained that I was already concerned because about a year earlier, my wife had taken the same vehicle to the dealership and was charged close to $500 for a wheel alignment the car supposedly needed. At the time, I believed she had been overcharged. Now, once again, I was facing what appeared to be another excessive charge. In addition to the $153 oil change, I was being quoted over $330 total due to an air filter replacement that they claimed had been damaged by rodents. After I questioned the charges and the unusual pricing was noticed by other employees as well, the advisor suddenly stated that the oil change price was "probably a computer mistake" and said he would adjust it. At that point, I also instructed them not to replace the air filter. In the end, my total bill came down to only $68. That is a massive difference from the original amount I was presented with. This experience left me seriously questioning the honesty and transparency of the service department. It also made me wonder whether the air filter was truly damaged as claimed. After this experience, I now have doubts and concerns about the recommendations being made to customers. I felt it was important to leave this review because the entire situation seemed very strange and unprofessional. Needless to say, I will be reconsidering where I take my vehicle for future service and maintenance.

I went thru a car wash at 1 pm Christmas Ev. When exiting the tunnel in noticed my rear wiper…read moreassembly had been torn off. I filed a claim with the car wash. Then drive to Nashua Hyundai, went to parts. They jumped into action took the car into service and replaced the arm. WOW. What service. Just want to thank everyone. Merry Christmas to the parts and service dept. Mark Loulakis BDR Airport Services Nashua NH

BUYER BEWARE -- ONE OF THE WORST CAR-BUYING EXPERIENCES I'VE EVER HAD…read more If I could give ZERO stars, I would. I was purchasing a 2020 Chevrolet Trax. I originally dealt with MacMulkin (also owned by Thompson Auto Group) and was repeatedly told the vehicle was in their shop being worked on and "prioritized for me." After weeks of waiting, I went to Nashua Hyundai and found the EXACT SAME VEHICLE with the EXACT SAME VIN sitting on their lot. Kellan assured me that if I paid a $1,000 CASH deposit, the vehicle would be ready Monday, August 17 at noon--"NO QUESTIONS ASKED." I trusted them and paid. Monday came and the vehicle wasn't ready. What followed was excuse after excuse, conflicting information, missed deadlines, and calls that were never returned. I finally purchased the vehicle August 19 and paid another $3,000 CASH. Getting a receipt for that payment became another ordeal. Despite repeatedly asking, I didn't receive the receipt until 12 DAYS later. Then came the registration nightmare. I was under the impression the dealership was handling registration and plate transfer. I provided everything requested. Somehow, my trade-in remained registered in my name, creating insurance issues. The RMV then rejected the paperwork because the numbers on the bill of sale didn't match. I repeatedly warned them that I would NOT drive my child around with an expired temporary plate. I was assured the registration would be handled or that a loaner would be available if it wasn't. September 9 came. My temporary plate expired. The registration still wasn't completed. I personally called the RMV and spent over an hour on hold, only to learn the corrected paperwork I was told had been submitted wasn't even showing as processed. I called Kellan and was told, "I'll take care of it. Just give me a second." After waiting hours with no resolution, I drove to the dealership AGAIN. Joe Dolan told me they could not provide another temporary plate or a loaner. He called Kellan on speakerphone. Despite previously being told management would address a loaner if registration wasn't completed, Kellan suddenly said, "I don't know anything about that. I have nothing to do with that." I left with NO VEHICLE to drive my son to school or myself to work on September 10. This transaction involved conflicting information, broken promises, missed deadlines, poor communication, registration/RMV problems, an expired temporary plate, my trade-in remaining registered in my name, insurance complications, a 1-week delay submitting financing paperwork to the bank, and repeatedly having to request a receipt for $3,000 CASH. There were also real financial consequences. I lost work time making calls, traveling back and forth, and trying to resolve issues that should have been handled by the dealership. I paid for additional transportation while they delayed the transaction and continued paying insurance on my previous vehicle because GEICO could not cancel it while it remained legally registered in my name with the Massachusetts RMV. I repeatedly gave this dealership opportunities to fix the situation. Instead, I felt passed from person to person while having to chase down answers myself. I also contacted President Jeffrey Thompson Jr. and have not received a response. I sincerely hope Thompson Auto Group takes this matter seriously and responds. If I do not receive a satisfactory response, I will be seeking legal counsel to determine what appropriate action I can take. Mistakes happen. Delays happen. But this was an ongoing pattern of poor communication, lack of follow-through, and lack of accountability. Would I recommend Nashua Hyundai? ABSOLUTELY NOT. Would I buy another vehicle here? NOT A CHANCE.

3rd Time purchasing a vehicle from Jhon, and last assisted by Owen. Great service as always, no…read moreways around or trying to get u on vehicle ur not interested with. and with a guarantee approval 100%. Definetly recommend and will come back if needed.

Awesome people,honest and very friendly, I would recommend this dealership.read more

Fantastic across the board!! I purchased a 2019 Dodge…read moreCharger on Janyuary 14th with 90k miles on it. The car runs like new and I honestly couldn't be happier with this purchase. Andrew Lawrenson of Bradley Auto Finance was professional, responsive and a man of his word. Even with my credit issues, Andrew was able to get the loan approved within hours and treated me exceptionally well. The online application is quick and easy and their in-house financing made the transaction seamless. You can clearly see why Bradley Auto Finance has been in business for over 40 years. You won't be disappointed doing business with them.

They are very dishonest and salesman Andrew is a true used car salesman. He told me he could tell…read morewhat kind of person his customers were. Wow that coming from a true POS. I didn't even get to pick out my own car, he knew I was desperate and then put me in a junk.

Brought my 03 lancer to get a recall performed for my subframe that had rot holes in it. Car was…read morefine drop it off. I get a call a day later saying the car is ready to pickup. I get it. The steering wheel is now 90 degrees off center. Seems they never did an alignment after they put t in. I go under car to see what they did and have missing and loose bolts! Warning!!! Don't bring your car here. I'm missing two subframe bolts and one bolt is not even tightened. Also have power steering fluid leaking. Super unsafe. Called and tried to speak to someone and it seems the service manager is never there. Service gives you the the run around so I had to file a case and complaint with corporate to actually have them do something about this. Two days later and I have still to receive a phone call back and now I have an unsafe car. I could only imagine what would happen if I drove this and got an in accident. Major lawsuit. See pictures for yourself! Do not go here. They play it off like it's not a big deal. When I could potentially have a lawsuit

Went in search of a new vehicle. The website listed several just arrived/new inventory so we…read moreheaded over. I stood in the lobby for 10 minutes before the sales agent bothered to look up and acknowledge me. When I asked about one specific vehicle he said it has just sold (such is the gamble). I asked about other vehicles and he said you can go look if you want and casually pointed to the door. Not once did he ask about what I was in the market for, what my price range was or even showed the slightest bit of interest in me as a customer. I spent my money elsewhere and got way better service.

Positives: Beautiful jeep in stock, willing to negotiate, close service center. They have a…read morerunner service to register and get plates; it was just over a week when the plates were available for pick up. Negatives: Sales reps are not very knowledgeable on the jeep's functionality, add ons/upgrades, etc and rather than look something up, would just say "no, it doesn't have that". Also, the first rep would not allow a test drive on the highway. I would never purchase a car without driving it on a highway. Got home, looked up a few things, and after realizing the reps were wrong on the upgrades, had a second visit. This rep was much more helpful, pleasant and willing to research what he didn't know. He also had no issues with a highway test drive. It was a 5 hour process before we signed on the dotted line. This was AFTER already negotiating the final price with the manager the day before. It seemed every application, information form, etc, was from scratch, and each required a 30-60 minute wait before the next process could begin, often having errors which required correction. We were offered complimentary water but no other snacks or ways to pass the time. The after market upsell was uncomfortable. Way too hard-sell and frankly, the tactics were just insulting. I felt like I was in a scene of Glen Garry glen ross. About 2 hours in, the manager was running around the dealership having customers ring a cowbell announcing another sale. I told him we were still waiting on paperwork, but he wanted me to ring the bell anyway. Awkward drawing attention from others inside the dealership, then waiting another 3 hours for the actual sale to be final. Once everything was signed, we were given the spare key. It was in a bag. I'm glad we looked at the fob inside the bag, as they gave us the key to a different jeep. Somehow the original key was then misplaced and it took a 30 minute hunt around the dealership to find it. We used AI to review the initial terms. Im glad we did. The monthly payment was incorrectly calculated (not in our favor). The manager shrugged and said he just types the numbers in and the computer program calculates the monthly payment. The actual loan documents are screen only, so you have to read the managers screen and agree to your signature rather than get a hard copy. We just took a photo of each of the screens and AI was able to read and process from there, but were told it was not possible to get a generic hard copy version of the agreement. AI did bring up a few things we needed to be clear on, as well as note one of the documents was page 1 of 12, but the other 11 pages were missing. Manager apologized and located the remaining 11 and printed them out. Using AI can be uncomfortable, but it absolutely added value during this process and recommended some questions we would not have thought of asking on our own.

The incompetence at this jeep dealership is astounding. Our salesperson knew absolutely nothing…read moreabout jeeps and made no effort to learn about them. As potential buyers we knew more about the cars which he joked about. He continued to tell us he had been selling cars for 22 years but in all honesty this seemed like the first car he'd ever sold. He made every mistake in the book including not having us sign the title for the trade in and multiple mistakes on the registration which all told took multiple unreturned phone calls and 3 weeks. We had to demand temporary plates while they figured out their mess. The sales manager is pushy and sneaky. They continued to try to trick us into paying more than the advertised price. When I repeatedly called them out on it, they started making endless jokes at my expense about being "tough, difficult, a pit bull." The jokes continued every time we had to go back to their dealership. I don't think they appreciated a woman calling them out on their deceiving tactics. The only knowledgeable and respectful person we dealt with there was the financial manager, Dakota. Save yourself a lot of hassle and take your business elsewhere.

Tony and his team provided a no pressure buying experience. Numbers were easy to understand and…read morechanges were gracefully updated. This is my first Chevy and I would not only recommend the product, but the dealership. The finance manager was polite and like the rest of the process, no pressure. Just provided me and my wife with options. Thank you again to Tony and his team!!!!!!

Extremely disappointing service experience…read more This was my first oil change with this dealership, and after only about 3,000 miles I got a LOW OIL warning. That is completely unacceptable and immediately raises questions about whether the oil change was done properly in the first place. I called service and was told the next appointment was about two weeks out, but that I could stop by anytime before 5 PM to get the oil topped off so I wouldn't risk engine damage. I rearranged my day and went there around 4 PM. When I arrived, the service person told me they couldn't do anything. Seriously? Why tell a customer on the phone to come in anytime before 5 if you're going to refuse to help when they actually show up? I was even willing to leave the vehicle there for them to inspect. I asked for a ride home -- no. I asked for a loaner -- no. No solution, no urgency, no ownership. The worst part is that this problem happened shortly after THEIR oil change. Whether the vehicle was underfilled, there is a leak, or something else went wrong, the proper response should have been to inspect it immediately instead of wasting my time and giving me different answers. This is not how you treat a customer when the issue may be connected to work your own technician performed. Poor communication, zero accountability, and terrible customer service. Very disappointing experience and I would think twice before trusting this service department with my vehicle again.

If you're looking for a nice used car these guys are the go to guys. They have a nice inventory,…read morebmws , Audi, Saab, etc. Always getting new cars every week. They have a mechanic on site as well as a detailer. Great location as well.

From the owner: We have nice inventoryread more

This is one of the best dealerships my family has been to! I leased a car here and have gotten a…read morelot of service done in their service department. Tim, one of their service providers, is always kind, helpful, and informative. I went to another dealership near my job (MA) to get an oil change, and they tried to scam me into new brakes right after I got them done at Granite Subaru. I was worried so I brought it here to have them ensure they were wrong. I've always had a great experience with them and I've been here at least 20 times! When looking for new cars, the salesmen were nice as well. Not overly pushy and was very transparent about the chip problem at the time, showing us their inventory, and recommending we come back in a few months when the issues are sorted (this was during the nationwide chip issue.) Overall can't recommend granite subaru enough!

Time to call Headquarters 856-488-8500 STAY AWAY!!!…read moreCan I leave NEGATIVE STARS?? Finance guy & Salesman Shea, lied about financing! It was the last day of the month we wanted to put down $21k on a $34K Outback. They said it would be easier for them if we financed the whole thing and made a lump payment on the first month of the loan and our monthly payment would be less. We did them a favor and because of their unethical actions, I'm now stuck with a monthly payment more than I can afford. The manger on duty on Wednesday August 12th 2026 told me that all their employees know how car loans work and they never would've said that. Here's where their unethical actions come into play. They actually offered an additional $100 off to help cover the first month of extra finance until we paid the lump sum. Super Manager's only advice was "Hey, you can always refinance!". What a joke.