For a new purchase, it's was great. For warranty service,…read morenot so great. The service rep that I spoke to over the phone kept calling me honey. I didn't appreciate that. She also said that the obnoxious noise coming from my truck was normal. I figure that I didn't pay for this noise, then they should fix it. That didn't happen. I'm disappointed, and I don't plan on returning for a new purchase, for an SUV. I'll go to a Honda SUV.

TL;DR: I had a used vehicle purchase confirmed by a manager at Salem Ford. I offered to fill out…read morethe paperwork via DocuSign that day but was told to come in person, at an agreed upon time. Only after I made the drive from Boston was I told the vehicle had been sold to someone else. To make matters worse, the assistant manager offered to reimburse my gas for the wasted trip, then rescinded that offer ten minutes later. If you have the option, go somewhere else! On Tuesday, October 27, 2026 I confirmed the purchase of a used vehicle from Salem Ford. The purchase price and an arrangement for new tires had been agreed upon by both my salesperson and the sales manager. I asked whether DocuSign was an option so we could get the paperwork started remotely. I was told that I needed to come in person. However, because my salesperson was off the following day (Wednesday, October 28), we agreed to Thursday after 11:00 a.m. I arrived at 11:30 a.m. Thursday, having made the trip from out of state specifically to sign the paperwork, only to discover that the vehicle had been sold to someone else the night before. This came as a surprise to both me and my salesperson, highlighting a serious lapse in coordination within the dealership. It was especially disappointing considering that I had confirmed the purchase in writing, proactively offered to begin the paperwork remotely, and followed the dealership's instructions about when to come in. After this major breakdown in communication and basic sales etiquette, the assistant manager acknowledged the inconvenience and told me that the least they could do was reimburse me for my gas. Spoiler alert! That promise didn't hold up either. About ten minutes later, he returned to tell me that reimbursement wasn't possible. My recommendation is if you have another dealership you can do business with, go there. Based on my experience, I would not trust Salem Ford to honor its commitments, even when they're made in writing.

Here is the revised review with both references to "the general manager" replaced with your…read morerequested wording. I've kept the rest unchanged. We purchased our vehicle in mid-September. Our experience was mixed, but one person deserves tremendous credit for making the sale: Mattaeus Zwirmbaum. Had it not been for Mattaeus and the way he treated us, we would have walked away. Mattaeus was friendly, knowledgeable, and professional. He patiently answered all my questions, no matter how minor, even after the purchase was complete. He never made me feel rushed or that my questions were inconvenient, and he encouraged me to call if I had any further questions. His patience and willingness to help made a lasting impression. Mattaeus earned our business, and the dealership is fortunate to have him. Unfortunately, our experience with management was considerably less positive. We had an appointment with someone (whose name doesn't appear on the dealership's website as of today) to see a specific vehicle. He ended up not being available for the appointment. The specific car we came to see also wasn't available. We were told it had been lent to another dealership for use as a loaner vehicle. We explained that not being able to see the car we had made an appointment for would most likely be a deal breaker and asked our salesperson, Mattaeus, if there was anything that could be done. The dealership retrieved the vehicle, so we were able to see it. However, toward the end of our visit, after the paperwork had been signed, we were told the car had been intended for display at a local festival. The conflicting explanations left us questioning the transparency of the situation. Our first offer included approximately $15,000 worth of options that we hadn't agreed to purchase at that point. Since $15,000 represented nearly half the price of the new vehicle, the amount was shocking. It would have been helpful to know about the cost of the options and have agreed to them before they appeared on the first offer paperwork. After reviewing the options, we decided on just one. Its price seemed steep, so we asked if we could meet somewhere in the middle. The finance manager responded that the dealership doesn't give away cars as charity. We weren't asking for a free car, just trying to negotiate a reasonable compromise on one option. The comment was unnecessary and off-putting, and his demeanor came across as aggressive. We were also told the dealership makes just under $500 per vehicle sold. Given the size of the dealership and its apparent overhead, that claim was difficult for us to reconcile and did little to improve our confidence in the negotiation process. We requested a 48-month loan, but the paperwork presented showed a 60-month loan. No explanation was provided for the change. Fortunately, we had alternate financing and used it after the sale, so this wasn't a significant issue for us. However, it could matter greatly to a buyer relying on the dealership for financing. Clear communication about financing terms is important. Finally, the person we had the appointment with did make an appearance. He enthusiastically congratulated us on our purchase before we had signed the paperwork or finalized the deal. It felt premature while we were still working through the details. Ultimately, we did buy the vehicle, and Mattaeus Zwirmbaum deserves the credit. His professionalism, patience, and willingness to help during and after the sale stood in stark contrast to our other interactions. He provided the kind of customer service that makes customers feel valued. I hope the dealership recognizes Mattaeus's value and takes a closer look at how customers are treated during management, negotiation, and financing. A great salesperson can make a difference, but the rest of the team needs to support that experience rather than jeopardize it. If you're considering this dealership, I can wholeheartedly recommend Mattaeus Zwirmbaum. He treated us with respect, answered our questions, and continued to offer help after the sale. He is the reason we bought our car and deserves recognition for his excellent customer service. A Few Words of Advice for Car Buyers * Get pre-approved before you shop. Know what you can afford and have financing terms to compare with the dealership's offer. * Remember, you can walk away. If sharp or unnecessary comments turn you off, or you don't feel respected, you're free to end negotiations and take your business elsewhere. * If a car you've made an appointment to see isn't available when you arrive, consider your options. Depending on the circumstances and explanation, you may decide to proceed or walk away. Everyone has different priorities and comfort levels. These are simply suggestions to consider when making the decision that's right for you. Matteaus rocks!

They don answer phone and they dont call back within 10 min…read moreTry to get oil change I final all Commnwealth 9786xx70xx

I had a great experience with Mastriano Motors! Connor and his team were fantastic from start to…read morefinish. I ran into some unexpected red tape with my Massachusetts registration and insurance, and they were incredibly patient, helpful, and professional throughout the entire process. They took the time to answer my questions and made sure everything was handled correctly. It's clear they genuinely care about their customers. If you're looking for an honest dealership with excellent customer service, I highly recommend Mastriano Motors. Thanks again, Connor and the team! -Dr. Matt Foley, Foley Vision Center & Eye Candy Iris, Amesbury, MA.

DON'T EVEN BOTHER TO MAKE THE DRIVE!! I didn't listen to the reviews and drove 2 hours on good…read morefaith that the truck I was looking at would be perfect like they said. When I got there they were swapping off different parts from the same make and model but different year truck. The check engine light was on and all they did was clear it. They couldn't get their story straight on what the check engine light was for. They said it was on for the mirror which makes so sense at all. It was missing the windshield washer cap under the hood. They sprayed an oil undercoat to cover all the rust and rot. The truck bed had several rot holes straight through it. The brake light was on but the parking brake was not engaged. They were rudely trying to haggle after I already said I was going to pass, and even offered to switch parts back and forth between the two trucks. The salesman Connor said the check engine light was on but he didn't know what for then when we looked at the truck it was cleared and he said "Oh! They must've fixed the problem." And then after someone else came out he magically knew what it was for. When I took the truck for a test drive in had an exhaust manifold tick as well. I'm upset I even wasted my time with this dealership.

Wow! I've never felt compelled to write a review on a car buying experience but the amazing crew at…read moreHigh Line Auto Sales in Salem, NH blew me away with their down-to-earth demeanors, their no nonsense approach to educating you on every vehicle in their lot if need be, and their unbelievable hospitality. As of today, I'm the very proud owner of a GMC Danali Pick up in mint condition and I really couldn't be more impressed with how quick and easy the folks at High Line made it for me. My sales guy, Jeff, went above and beyond. He's the man to see if you want the straight skinny with no BS. Even the guy who worked out all the financing was a true gem. He went beyond his call of duty to get the best rate possible. Call after call, he wouldn't stop until he knew it was the absolute best. These guys actually care. I would highly recommend this establishment to anyone seeking high quality used cars. You gotta meet these guys!

Love my new car from High LineAuto Sales. The process was so easy. Thank you Kevin and your team…read more I'll definitely be sending everyone to you.

I have been going here for years and all I gotta say is the service is phenomenal and they will do…read morewhatever they can to help you out and make sure that your needs are fully met! I also bought my first car from them back in high school and had absolutely no problems for years with this car! Not to mention if you have to make an appointment last minute, they try their best to fit you into their schedule!

Bill and Steve are awesome service advisors . The service technicians are well trained and…read morecertified . I have never left there service department feeling I was over charged or disappointed. I have bought a couple of cars there and the same nothing but great service . I have been a customer there for approximately 30 years from the first car I bought there

I bought a used 21 ram from there last week and then the day after my card was trying to be be used…read moreas a 1900$ charge from Apple and trying to withdrawal 20 grand, my sales was African American and my bank said they have a African American on camera trying to use it and withdraw money.

Nothing but a bait and switch dealership. I was quoted one price on a Tuscon Hybrid, when I went…read moreto pick up the vehicle the dealership switched vehicles. I wish I had brought the vin number of the vehicle we agreed upon. Worst part of the deal is no one from dealership would return a phone call or an e-mail after I discovered the problem. Poor customer service!

Steve, and the team at "Area's Best Auto", Salem, NH Diane…read moreand I wanted to thank you and your team for a smooth transaction with regard to purchasing our Travel Trailer. Randy, was great. Cowboy, very professional, John, I can't say enough. You made the experience completely stressless. helpful, kind, and patient. I highly recommend Steve, and his team to anyone needing ABA's services. I can't say enough regarding the positive experience we had. It was a pleasure. We WILL be doing business again, I assure you. Thank you. Cheers! Diane & Bob Hinsman

In our search for an RV, we came across Areas Best Auto to look at a couple units. From the time I…read morewe met by the staff until final sale, we were treated as though we were family. Customer service was impeccable, knowledge of the RV's functionality was very impressive, and post-sale follow-up was the icing on the cake! Thanks for being different than the typical dealership style! Jack Marth

My 2010 Honda Fit had 187,000 miles on it and had been stalling in the cold for the better part of…read more3 years. I brought it to everyone under the sun and they all charged me a lot of money to replace things I didn't need. It wasn't until the day before Christmas Eve that I decided to bring the car to the dealer to let them take a crack at it. Less than 24 hours later the old girl is running like a dream. Martin at the service desk kept me in the loop every step of the way. Dana, the service tech, spent hours diagnosing and getting to the root cause of the issue and provided a full detailed report on troubleshooting steps and what was found to be in great shape as well as what was wrong. I'm looking forward to driving it for the first time in years. Prices were fair and the work was prompt and thorough. I wouldn't hesitate a bit to recommend them for Honda service.

My wife and I recently purchased a Certified Pre-Owned 2016 Honda Accord at Rockingham Honda…read more Having dealt with less than trustworthy dealers in the past, I was a bit apprehensive about going through the experience again. However, upon entering the building we were greeted warmly by John Desrochers and Michael Quigley. Both of them quickly put my preconceived experience to rest. Michael was very friendly and knowledgeable about the Honda, wasn't pushy at any time and I actually enjoyed negotiating with him. He took his time explaining some of the cars features and never hurried our test drive. We genuinely feel he got us the best deal he could on both the car we were buying and the car we were trading in. His follow up after the sale is to be commended as well. Because of Michael and John and our overall experience thus far at Rockingham Honda, I would not hesitate to make another purchase or recommend them to anyone.

Max is the nicest salesman, extremely responsive, very personable, and a well rounded person. Nick…read morethe manager was straight forward and clearly has integrity. I will only be buying from Canobie Lake Toyota in the future. By far my best car buying experience

I ASSUME this is the same company, or partially the same company as "Rockingham…read moreToyota/nissan/honda" In 2007 I bought from Rockingham Nissan and it was a great experience. Since, I sold cars to the Port City used car buyer who worked for Patriot Nissan. I contacted Canobie Toyota assuming I would have an easy transaction, but the typical used car sales shenanigans ensued. Internet employee responds with Info about vehicles I DID Not inquire about. Constant emails titled "new info", but the contents have no additional Info... Just more evidence for a manufacturer to customer straight platform, cut out the "dealer "