i ordered a brand new bronco from this place and it went well. trying to buy another vehicle is hard. Madison Maguire doesn't answer questions via email, even though when i ordered the bronco the old sales manager that left the dealer communicated well thru email, as did my salesman. Madison emails me "with info", but no actual info and just asks if im still interested, while ignoring previous questions. read more

Purchased a pre-owned Honda Civic. Hunter was awesome with the negotiation!! Looking forward to doing business with them in the future!

I purchased my new Bronco Sport in July. The sales process was good and I got a good deal. However the post sale experience was not good. The salesperson didn't understand the registration process and told me it would take 5-7 days to get it registered and delivered to me, and didn't care that I was unhappy with the delay. . She also said to contact her with questions about the features on the car, and when I did that I got a snarky email telling me to check the owners manual. Regret buying the car with her- she needs coaching in customer service. Sent that feedback to Ford too. read more

Went to buy a car went led onto believe I had a deal set shook on one and even got the paper work done and all. Just to have the sales manager Benjamin something to tell me I need a co signer and another 1500$ down on top of my agreed down payment. On top of that tried to sell me a 25k car for almost 40k in dealer fees etc and ran my credit 8 times and made me lose three points! read more

Salem Ford - Car Dealers Near Me - Salem, New Hampshire

I was so scammed there! The mechanic smeared my head liner and they promised me to change it for free. They picked up my car one day and change it as promised, they brought it back and called me to tell me that the headliner was changed. Well, guess what what? It wasn't changed! But they did a good job cleaning the smear, although it certainly still doesn't look like brand new. They also claimed that they tried to fix my antenna but couldn't so advised me to go to a repair shop. So, as you can see, Salem Ford is a big rip off!! read more

Falsifying Documentation - Dishonest - Lacks Integrity - Unresponsive I took ownership of a 2024 vehicle that, unbeknownst to me, had two damaged tires - a massive safety concern - especially considering this group knew I'd be driving this vehicle 85 miles home. The safety of myself and my family is the upmost importance. Ford Gold Certified vehicles must go through a 172-point check that includes a thorough tire inspection. Upon talking to SM Brandon, who needed to confer with GM Armando, a man that never returned or accepted a single phone call I made to him directly, he stated that his technicians completed the 172-point inspection therefore the damage had to occur after it left their possession. In a follow up phone call, I brought to Brandon's attention that THEIR online pictures, provided by Salem Ford/Key Auto Group, when zoomed in on the front tire, showed the gash in the tire sidewall. Evidence that it did not happen in my possession but present while in theirs at least 2 weeks previously. I also pointed out the picture of the low tire pressure warning light - which I was told prior to purchasing that this rear tire had been "fixed". This tire has smaller chunks missing from the sidewall as well but absolutely no indication of a tire plug. I even called the service department to verify the service performed on this vehicle, there was no indication of "fixing" a tire. Did they merely add air temporarily and call it a "fix"? Is their motto to sell before the consumer notices what's wrong so they can save a few bucks? Integrity and pride in workmanship, not at Salem Ford. Website states 3-day exchange and that was not upheld. So, I was lied to by sales that something was "fixed" (verbal communication) and that there were no "blemishes or damage" (via text) and that they had a 3-day exchange policy (published on website and this online "for sale" posting). I would not trust a single member of this group. If they thoroughly and honestly inspected these tires, they would not have passed inspection. So, did they inspect them and purposely not report the damage, or did they not inspect them at all? Either way, that's falsifying Ford Gold Certification documentation and my assumption would be that it comes from the top management. I gave up after approx. 15 calls to Armando, I wanted to see what the golden number would be before he accepted a phone call but I've realized that it would never happen. Afterall, 21-inch tires are expensive to replace - I know, I'm left with the bill. read more

Salem Ford - The gash in this sidewall does not pass inspection. Unless you work at Salem Ford. - Car Dealers Near Me - Salem, New Hampshire

We had a great experience with a Ford Expedition rental and wanted to purchase one. After researching online, we found the least expensive price on an Expedition listed online at Salem Ford. We were drawn in by their claim for Stress-Free Car Shopping. We visited the showroom on 11/15/21, told the salesman Matthew the exact vehicle we saw online that we wanted. He drew up the paperwork and said we could pick up the car the next day. We were in and out fairly quickly and truly thought this was a stress-free car-buying experience. The next day, Matt informed us that this particular Expedition was actually sold to someone else so we would have to get a different one. We were looking for Activ-X seeing, so he gave us the option of a certified pre-owned Expedition for only a couple grand less than the new one we had intended to buy, or we could get a new one similar to the one we intended to buy - for $5,000 more. We asked if the original deal could be honored, and he said they could custom make that exact Expedition with the same features but that it would take a few months... But then we were told that the one that would cost $5,000 more would take a month to come in... because it had to be made custom. I told him right out that this sounded like a bait and switch scheme to me. Matt said he does not work on commission and that this never happens. If it were truly a mistake that "never happens", they would have honored the original agreement or have at least offered us a break on another version and not just tell us that one isn't available anymore without apology. We went to Portsmouth Ford, which is where we purchased our F150 in the past, and the price was higher than the original quote from Salem but MUCH closer to it than what Salem was offering. read more

Salem Ford - Car Dealers Near Me - Salem, New Hampshire

I decided to bring my car for service. When I arrived it was extremely uncomfortably warm . Standing in line to talk to a service rep and sweating . The staff looked hot . Do better ... read more

Salesman Mike Saltman of Salem Ford was and absolute please to deal with. No BS easy peasy and got exactly what we wanted with 0 issues. Thank you Mike and the sales team at Salem Ford ! You've restored my faith in car dealerships. Anyone in the Haverhill area looking for a Ford should visit Haverhill Ford. read more

Salem Ford - Salesman Mike Saltman of Salem Ford was and absolute please to deal with. No BS easy peasy and got exactly what we wanted with 0 issues. - Car Dealers Near Me - Salem, New Hampshire

I brought my truck in for mold under the carpet caused by a clogged AC vent. there was an advisory from ford to fix it but they claimed it under my extended warranty. I went to drop it off at the appointed time and was told by Derek the truck manager that i didnt have an appointment. I showed him my confirmed appointment email and he said "well I don't see it, what do you need." I explained the problem and he said "well I guess you can leave it but I'll need it over night." so I left it there and got a ride home. They had my truck for 2 weeks and never called to give me an update. I called and left messages for Derek and never returned a call. I finally went down there to find my truck torn apart sitting outside untouched. I went in and asked what was going on with it to be told "I don't thing the AC is causing the leak...but we can't find anything" so I asked if they were just going to let it sit outside and not be worked. he finally said he would try to get it under my warranty but I'd have to pay a deductible. still no calls so I went down yet again 2 weeks later and they told me that they were waiting on the carpet and it would be don't in 3-4 more days. A week later I was told that the truck smells like mold and they would need to put an ozone machine in it to rid the smell of mold. 7 weeks from the time I dropped it off I called this morning and they said its ready for pick up. When I picked it up it still smells like mold, the seats look like they were removed and left out in the rain, my headliner has hand prints all over it and they still charged me the deductible. This place is a $hit$how. You'd probably have better results letting an auto mechanic school work on your vehicle. read more

Salem Ford - Car Dealers Near Me - Salem, New Hampshire

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I purchased my third car from this dealership in May of 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too pricy and not worth the price. My 2018 Ford ECO Sport had 69,000 on it. I thought it was pretty good. We asked if there were any other ones and he said no. Found out two days later there was a 2021 model for 5K more but they didn't give us a choice. So I came to the conclusion after the past two years they purposedly sold us a lemon. My Turbo blew out on the highway, they fixed and and driving home my car overheated because their service technician didn't properly put on a clamp to the radiator. Was going 65mph in the middle lane when a light came on "Engine Overheated" Car went into lower power mode, no accelerator. I barely got over to the breakdown lane. Next my Heat went. The price to replace my heater core was insane. I drove around through the winter with no heat because I couldn't afford to get it fixed. I had been emailing the service manager and explained I couldn't afford it and he graciously gave me an employee discount and a loaner. They had my car for seven weeks as after the replaced my heater core was replaced the heat was intermittent. They replaced just about everything. Heating and Cooling. When I picked it up I found my windshield to be broken when I was driving away. I went back and was apologized by the service advisor but then then Rude and Ignorant assistant service manager got in my face and said the technician told Gerry it was broken when it came in. Yet seven weeks and I wasn't informed? It was not broken prior even my windshield guy said the break was caused on the inside of the windshield. Cost me over $500 to replace. I left multiple voicemails and sent multiple emails with ZERO communication back. A couple months after this my heat stopped working and I had enough of this dealer and incompetent service technicians. Ray and Shontel the service advisors are the only good thing about this dealership. They didn't respond to my Email regarding the new issues. I brought my car to Auto Fair Ford and they diagnosed my car had a blown engine. It was not covered under warranty and it was going to cost me $6700 which I didn't have. In speaking with my service advisor Bill I mentioned about the Turbo being replaced and the heating and Cooling system. I gave him all the work orders and he spoke with Ford and they determined the engine failure was do to the work done at Salem Ford. So in the end I have a brand new engine and Turbo. Also, another radiator since they screwed that install up also. My recommendation is stay far aware from this Dealership. read more

I own a repair business and I have brought in my customers vehicles in for warranty work Been lied to multiple times screwed over timelines not met promised things that never happened left high and dry Tried again three years later with my personal vehicle for warranty work gave them a week heads up I was dropping it off told them do not do anything to the vehicle that would disrupt me picking it up after vacation as I need it for work they promised me everything when I came home for vacation I tried to pick up my vehicle it was still not ready two days later causing me to miss work no one would take my calls or call me back I had to flip out and scream like a psycho so they would give me a rental car just to leave and not embarrass them do not go here save yourself ! read more

i was talking and emailing the sales department and drove to buy a car and they shared that it was not there and already sold. No one checked the lot. read more

Salem Ford sales team is terrific! Very professional and courteous to me. I highly recommend Salem Ford for your next purchase. No haggles and very easy to deal with. Thank you Ford you! read more

Salem Ford Dealership is the worst I've ever been to. Nobody in the office cares about their jobs or being helpful post paperwork. Called to complain that I have gone over a week and they havent started the process to get my car ready. Tried to cancel with the manager he condescendingly said "you signed the paperwork na na na na" with laughter. Beware that when they mess anything up, they deflect and tell you "it is what it is". Go to this dealership if you want to have the headache of your life. read more

If i could give the service department a zero star rating I would. Brought my truck in to have the windshield repaired, as I was driving the wipers literally flew off. They took the truck i right away and looked at it, told me that the part needed to be ordered and would be escalated since it was a safety issue. Three weeks later and nothing had been done, called multiple times with either no call back or the same excuse. Living in New England and it is winter so it snows and rains windshield wipers are essential. Spoke with a sales manager and asked why the part could not be taken off a truck that they had on the lot and replace it when the order came in. I was told for legal reasons this could not be done, I can tell you this is a flat out lie, when it comes to safety issues this should have been done but the dealership would rather let me drive around without all the safety features necessary then take a truck off their inventory cause god forbid they don't sell one truck instead of making sure I can drive safely. Then the "service director" which he is not called me and informs me that he is not willing to do that and is not and will not help me. I am shocked and appalled by the service I received. I did hang up on the guy and apparently he had something to prove. Attached is the voice mail he left me. Talk about horrible service, this could have been an easy fix but instead he made a mountain out of a mole hill read more

Salem Ford - Voice mail left from "service director" - Car Dealers Near Me - Salem, New Hampshire

Seriously you charged me $6.95 to throw away an old marker bulb and then charged me $6.25 for a brand new one. Granted I needed it and had no choice, but to consider ever going back for reliable reasonable cost services - I will second guess future repair decisions. And btw I bought two vehicles from you - this was my first one. Next was brand new. Is this how you show loyalty to repeat customers? read more

I wish I could give zero stars DO NOT GO HERE FOR SERVICE!!!!!!! Something wrong here a brand new facility and Service writers that do not understand customer relations I thought I would try out the new Ford Dealership and never even got the car past the service writers Without going into the details you would be better off to go elsewhere and I have saved you the grief. read more

I needed a 2nd FOB Key suddenly. The dealer quoted me ~$175 over the phone. When I got there they said it shouldn't be more than $200. 5 hours later the bill came to $440! OUCH! WHAT A RIPOFF. read more

Just came in for a regular oil change and tire rotation. Salem Ford was not my regular Ford dealership. As soon as I walked into the waiting area I was greeted by the sales manager Randy. He offered those in the waiting room popcorn, water, etc. Just striking a regular conversation, he made me feel part of this Ford family and treated me as a customer that mattered and not just another number. He did not have to go the extra mile but he did. He followed up on how I like my Ford, what I liked best about my car, etc. Just simple things that mattered. I went into the Ford app and switched my regular ford dealership to Salem Ford. They now have a new regular customer. read more

If zero stars was possible it'd still be too high of a rating for the service department. No point in having a repair appointment. Drop your truck off the night before with all the parts and then they call you an hour before your suppose to pick it up on a Friday to tell you they didn't get to it. But they're sorry. Just sorry, didn't offer any remedy other than "we can do it Monday" as if that's a remedy. Absolute garbage. read more

I scheduled an appt to see a car on 5/16 for 5/18. On 5/18, I got there and was shocked to see the price increase by $1.5k exactly the day I was seeing it. I asked them if they would honor the price I saw it for and they said their team is always scoping on the market for pricing and adjust it accordingly which is fine but a little but suspicious when it was the exact day I looked it went up after a whole month of price drop. Then they said they would honor it if I took the deal that day. I said I am not buying right that day but I am interested. They said they can honor it through the weekend, mind you this was Thursday. So I thought about it and the next day Friday, (today) I said I'd like to buy the car cash and I could come up Sunday. They said they were closed. I said okay I can figure out Monday then. The person on the phone said they couldn't hold the car for me but if I wanted to I can call to ensure they have it in stock and I can purchase it. I said okay I'll work on getting the certified check (since they require that instead of cash) and reach out. Then a second later I get a text the staff's manager overheard and said they would only honor the price if I went to buy it that day on Friday. I said I couldn't get a certified check, drive 1 hour to close the deal, it was impossible. I said if they can honor the amount til the next week I can do it if not I'd have to pass, let me know by 2 pm since I'd have to head to the bank to get the check before end of the day. They just left me unanswered even though when I said I'm down to buy they called me immediately. Then after 2 pm I said I guess they aren't honoring the price we agreed to they said no finally. Seems like grwat staff but a really bad manager doing the money hungry decision making. I under stand this is capitalism and ya want to sell and make profit. It was more the psychology stupidity and trying to aggressively close deals that is such a turn off. "Buy today today today model" and of course seriously look at this picture of the pricing increase... i wouldn't trust their word when they change pricing based on when you show interest. read more

Salem Ford - Car Dealers Near Me - Salem, New Hampshire

I've been a salem ford customer for a while now and they always offer good service. My escape had a protective plate falling off. It's my only daily driver, and needed the car by 3:00 pm for business. When I pulled in, I saw Chris in the service department, explained my dilemma, and he looked and knew exactly what it was. He called over a tech and the tech took my car and put in new bolts to hold up the cover. In all, I was tied up for less than 45 minutes. A BIG THANK YOU TO CHRIS AND SALEM FORD. read more

This was my first time using the service department and it was five stars. I was nervous reading the other reviews but I had excellent and fast service here. I was having an emergency right before a road trip and the service manager Jay was able to get me in right away. Juan Sue and Jay in service were all spectacular. They totally saved my road trip! read more

Horrible customer service. Sales manager hung up on me when I called about inaccurate information about a F 150 I purchased . I realized I received some false information from the sales person. I then called the dealership and spoke with the general manager Dan Lagrange. When I explain the situation the response I received was "come on take some personal responsibility for reading what you sign. I don't care what you think the sales person said." This of course upset me since I just purchased a $68,000 vehicle from the dealership. I stated I was going to escalate the matter and Daniel hung up the phone on me. I've never received such horrible customer service from a dealership especially from the manager. Dan still refuses to give me his supervisor at Key auto group's corporate office. He claims he is the highest level even though it is a group of many dealerships. read more

Honestly I love this place, I bought a truck here back in 2018 and the process was quick and smooth. Now I sold my truck back to them just the other day and I got a very fair appraisal, nothing but honest folks working here. I had the pleasure working with Mike P. Great sales guy so I would recommend anyone reading this to hit him up. Also the big husky guy who I would assume is the GM is another great guy and made sure everything was good and went smoothly. Great team overall. I will be back again when I'm in the market to purchase a new vehicle. So if your like me that don't want to waste time going back and forth with numbers and just want a straight up good price, this is the place to go. read more

Bottom line- test drove a truck late on a Saturday afternoon, emailed the sales guy and also a sales manager at 9 a.m. the very next day (Sunday) that we wanted to talk numbers knowing they were closed, but in today's times, you might get a response. That didn't happen which was understandable. Monday, played phone tag with no success. Another sales manager entered the mix and was not helpful. Got a call Tuesday morning that the truck sold. I understand the implications of the pandemic which is now an endemic. All things pass and I will say I would NEVER recommend this Ford dealer to anyone. This is not the way to conduct business. Would give zero stars! read more

I just purchased my SECOND car from Salem Ford, yesterday. The funny thing is that I live in CONNECTICUT and I drove all the way up to New Hampshire! The experience was so wonderful, BOTH times. I worked with a gentleman by the name of Mike Saltman. He listened to my needs and my budget, over the phone, and found me the most beautiful pre-owned car. It looks BRAND NEW and has very low mileage. I also paid a VERY reasonable and fair price. I felt that Mike was honest and helpful in negotiating the best price for me and it was painless. The staff at Salem Ford prepared the car beautifully and it was shining like a diamond when I got there. We were in and out of the dealership in record time and I had the BEST ride home to Connecticut in the perfect car for me. This dealership sells to families and they know that if you get treated well, like you are family, you will come back and so will your children, when it is time. My daughter is almost ready for her first car and I know where we will be going...Salem Ford! I would and I have VERY HIGHLY recommended Salem Ford and Mike Saltman to anyone who is looking for a stress free, fair experience and a beautiful car! Thank you Salem Ford and Mike Saltman! You made this Connecticut resident love New Hampshire! read more

My wife, newborn son and I came to Salem Ford to look at an Expedition. We are very unfamiliar with Fords but were attracted to the vehicle due to its size. We came in and were connected to our salesmen Mike. Mike first thought we wanted an explorer and started showing us the wrong vehicle. We then found an Expedition we liked, test drove it and absolutely loved it. When we went back into the office Mike seemed very disinterested in selling us a car. He knew nearly nothing about the options, colors, pricing, features. It felt like we were trying to sell him on selling us a car. Later that evening I sent a note to the GM and Sales managers expressing our interest and feedback on our experience. I would have expected a response and willingness to try to put a deal together. Neither of them responded. 48 hours later we purchased a Brand New 2020 Limited Expedition just like the one we drove from another dealer in MA. Salem was great to test drive the vehicle but I'm not sure why they were not interested in selling us a car. With a $75k price tag I would expect a bit more professionalism and a sales person who actually knows something about the vehicles. The experience between dealers was night and day. Unfortunately we are not interested in even having the vehicle serviced with Salem due tot he horrible experience. My advice, use them to test drive but you'll get a better deal and more respect at any of the countless dealers in the area. read more

I feel I got scammed by them! I have a Ford and it didn't have so much miles. Within one year, I brought in twice to have it fixed and paid more than 2K in total but each time they didn't fix anything! Each time I had to bring back the next day or so for the same problem! They take a long time to fix one problem that shouldn't take that long so that they can charge a premium on the labor. Then they tell me something else is wrong and you need to fix it. On top of that, they tried to convince me to buy another Ford instead of fixing the problem they supposed to fix! I'm so done with this shop and will NEVER come back. read more

Spent a couple of days trying to buy a truck advertised with this dealer, had credit check, (ok), discussed terms, agreed on price. At the end of the day I was asked by Sales Manager Dan when I would take delivery. In 2 days I respond. There was a lot to be done to make that happen, no call back. I call them, says they will finish next day. I finally get a call from another guy, he says vehicle is not available any more! They then offer me a vehicle with 31% more miles, for same price. Are you kidding me? If you brought two of the same cars in to them one with 31% more miles, do you think both offers from them would be the same? Thought so. Run from them. read more

I leased a brand-new Ford F 150 worth around $60,000.00. This is the second truck that i purchased there. The sales guy on my first purchased asked me who was my insurance company, i told him who was my insurance provider. He got them on the phone and changed the policy with me next to him. Drove the truck out full insured, no problems there. A few months ago, i went back and leased a 2022 Ford F150. Same manager Steve Amaral deferent sales guy. I had a minor accident with my new truck rear bumper got damaged, to my Suprise my insurance was never replaced with my old truck. So, I was driving around for months under my old policy my old truck. When I called Steve Amaral the sales manager, he complete blamed me for this error! Now I was driving around a new Ford financed by Ford credit with no insurance. Steve got to be stupid, or negligence or everything combined!! We'll never go back to them again!!! read more

Worst car buying experience I've ever had. Purchased 5 vehicles in the last 9 years and had never been low- balled on my trade as bad as these guys did. Didn't want to negotiate whatsoever either. Wasted 3 hours of my time. Don't buy your vehicle here! read more

This is for the service department. I would give them a zero rating if I could. I have a 2018 Ford Escape. There is a known (by Ford) defect with the engine in this vehicle that causes premature failure. Mine was blown at about 69,000 miles. I brought it to Salem Ford in September 2022. Between dealing with both Ford Customer Care and Salem Ford not taking action, it took until February 20, 2023, to get the motor replaced at a substantial cost to me. Once the replacement motor was installed, I had to bring it back due to engine misfire issues. Despite the repair order (RO) stating Salem Ford performed a "Profile Missfire (sic) Relearn", they did not. The car broke down on Route 93 and I had to bring it back to Salem Ford to get this service done. The service manager indicated they did not do the service they indicated on the RO. This week, I tried to put the air conditioning on but no cool air came out. Again, the RO stated they recharged the AC system. I found it was empty. I tried calling the service manager trying to rectify the situation, but he has not returned my call. It's interesting that Salem Ford has a message on their RO stating that if there are any concerns with the service provided to contact the service manager, but when I did, he didn't even return my call. I would steer very clear of this service department as they don't perform the services they state they did and when you try to contact them, they will ignore you! read more

Unprofessional and unethical practices happening at this dealership. Staff lacks knowledge on their cars. Selling tactics are used to make a quick sale omitting facts about the car that are essential and important to the consumer. After waiting for 6 hours because they were attending other customers, we were rushed to finalize the financial portion with no details or explanation on contract disclosures. Simply because they wanted to go home. Contract was signed on 1/7/2022 for a 2023 Mustang Mach-E. The car was in their lot until 1/19/2022 with the excuse of RMV delays. We called to get updates where vague answers were given. Which ultimately was done intentionally to hold us from our rights. At the time of picking up the car, no run down of functions were given, we had to do guess work to figure out how everything works, sales person had absolutely no knowledge about the car. We later find out that the car was not inspected nor was the registration in the glove compartment. We had to drive up to pick it up because they said they had lost it when we called. A printed copy from the RMV website was provided, the document was dated 1/13/2022 which means car was sitting in the lot for an additional 6 days. Then the nightmare began. Unfortunately, the car has not met the specifications signed upon. Mileage rebate and battery doesn't come close to what they advertised. Now we are facing a very difficult time where they knocked us from our cooling off/ remorse period deliberately and won't take the car back. While we've only had the car in our possession for merely 3 days. Giving us the only option for buy back of the lease putting us at a loss of our $6,500 deposit that we had put down plus having to pay the taxes on the vehicle plus, and having to pay taxes on a new vehicle leaving us with a loss of almost $15,000. Overall, a horrible experience! General manager, Armando and sales manager Steve, are rude and condescending. Dismissing our issue and stating that they are not interested in helping us with the issue and to take it somewhere else. That's exactly what I will do, go somewhere that customers are respected and their rights are valued. read more

Absolutely trash company. Don't buy a vehicle from them because any issues they have they will overcharge you and the problem will come back the next day. Almost all of their vehicles have open recalls. DO NOT BUY A FORD SAVE YOURSELF THE HEADACHE read more

They didn't even put an inspection sticker on my brand new 2020 had to go back , awful customer service, place stinks

Easy to work with, professional and covid safe. Matt Pina was our sales representative. We had our car within a day. All members of their staff were excellent with communicating to expedite this process. We were pleased with the car and facility. I highly recommend Salem Ford read more

If I could rate Salem Ford Service Department a 0 I would. They scheduled an appointment to repair a tailgate recall and provide a courtesy loaner car. On my way to the shop I called just to confirm and was told no loaner available. No phone call to notify me. After that I contacted another dealer to schedule an appointment and was told the "recall" is only covered for trucks that have unexpected tailgate openings. I then called Ford Corporate Headquarters, they verified the recall is only preformed on trucks with a particular problem which I have not experienced. Totally unprofessional. read more

I worked other ford dealer before they were patient and reasonable and they were trying to solve my problems. This time I brought my truck to this dealer, they are dishonest. They were trying to persuade me to spend a lot of money for some newly replaced components. Be ware! read more