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Salem Ford

2.0 (44 reviews)

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Went to buy a car went led onto believe I had a deal set shook on one and even got the paper work done and all. Just to have the sales manager Benjamin something to tell me I need a co signer and another 1500$ down on top of my agreed down payment. On top of that tried to sell me a 25k car for almost 40k in dealer fees etc and ran my credit 8 times and made me lose three points!

The gash in this sidewall does not pass inspection. Unless you work at Salem Ford.

Falsifying Documentation - Dishonest - Lacks Integrity - Unresponsive I took ownership of a 2024 vehicle that, unbeknownst to me, had two damaged tires - a massive safety concern - especially considering this group knew I'd be driving this vehicle 85 miles home. The safety of myself and my family is the upmost importance. Ford Gold Certified vehicles must go through a 172-point check that includes a thorough tire inspection. Upon talking to SM Brandon, who needed to confer with GM Armando, a man that never returned or accepted a single phone call I made to him directly, he stated that his technicians completed the 172-point inspection therefore the damage had to occur after it left their possession. In a follow up phone call, I brought to Brandon's attention that THEIR online pictures, provided by Salem Ford/Key Auto Group, when zoomed in on the front tire, showed the gash in the tire sidewall. Evidence that it did not happen in my possession but present while in theirs at least 2 weeks previously. I also pointed out the picture of the low tire pressure warning light - which I was told prior to purchasing that this rear tire had been "fixed". This tire has smaller chunks missing from the sidewall as well but absolutely no indication of a tire plug. I even called the service department to verify the service performed on this vehicle, there was no indication of "fixing" a tire. Did they merely add air temporarily and call it a "fix"? Is their motto to sell before the consumer notices what's wrong so they can save a few bucks? Integrity and pride in workmanship, not at Salem Ford. Website states 3-day exchange and that was not upheld. So, I was lied to by sales that something was "fixed" (verbal communication) and that there were no "blemishes or damage" (via text) and that they had a 3-day exchange policy (published on website and this online "for sale" posting). I would not trust a single member of this group. If they thoroughly and honestly inspected these tires, they would not have passed inspection. So, did they inspect them and purposely not report the damage, or did they not inspect them at all? Either way, that's falsifying Ford Gold Certification documentation and my assumption would be that it comes from the top management. I gave up after approx. 15 calls to Armando, I wanted to see what the golden number would be before he accepted a phone call but I've realized that it would never happen. Afterall, 21-inch tires are expensive to replace - I know, I'm left with the bill.

Kellyanne L.

We had a great experience with a Ford Expedition rental and wanted to purchase one. After researching online, we found the least expensive price on an Expedition listed online at Salem Ford. We were drawn in by their claim for Stress-Free Car Shopping. We visited the showroom on 11/15/21, told the salesman Matthew the exact vehicle we saw online that we wanted. He drew up the paperwork and said we could pick up the car the next day. We were in and out fairly quickly and truly thought this was a stress-free car-buying experience. The next day, Matt informed us that this particular Expedition was actually sold to someone else so we would have to get a different one. We were looking for Activ-X seeing, so he gave us the option of a certified pre-owned Expedition for only a couple grand less than the new one we had intended to buy, or we could get a new one similar to the one we intended to buy - for $5,000 more. We asked if the original deal could be honored, and he said they could custom make that exact Expedition with the same features but that it would take a few months... But then we were told that the one that would cost $5,000 more would take a month to come in... because it had to be made custom. I told him right out that this sounded like a bait and switch scheme to me. Matt said he does not work on commission and that this never happens. If it were truly a mistake that "never happens", they would have honored the original agreement or have at least offered us a break on another version and not just tell us that one isn't available anymore without apology. We went to Portsmouth Ford, which is where we purchased our F150 in the past, and the price was higher than the original quote from Salem but MUCH closer to it than what Salem was offering.

Salesman Mike Saltman of Salem Ford was and absolute please to deal with.  No BS easy peasy and got exactly what we wanted with 0 issues.
Neal I.

Salesman Mike Saltman of Salem Ford was and absolute please to deal with. No BS easy peasy and got exactly what we wanted with 0 issues. Thank you Mike and the sales team at Salem Ford ! You've restored my faith in car dealerships. Anyone in the Haverhill area looking for a Ford should visit Haverhill Ford.

I brought my truck in for mold under the carpet caused by a clogged AC vent. there was an advisory from ford to fix it but they claimed it under my extended warranty. I went to drop it off at the appointed time and was told by Derek the truck manager that i didnt have an appointment. I showed him my confirmed appointment email and he said "well I don't see it, what do you need." I explained the problem and he said "well I guess you can leave it but I'll need it over night." so I left it there and got a ride home. They had my truck for 2 weeks and never called to give me an update. I called and left messages for Derek and never returned a call. I finally went down there to find my truck torn apart sitting outside untouched. I went in and asked what was going on with it to be told "I don't thing the AC is causing the leak...but we can't find anything" so I asked if they were just going to let it sit outside and not be worked. he finally said he would try to get it under my warranty but I'd have to pay a deductible. still no calls so I went down yet again 2 weeks later and they told me that they were waiting on the carpet and it would be don't in 3-4 more days. A week later I was told that the truck smells like mold and they would need to put an ozone machine in it to rid the smell of mold. 7 weeks from the time I dropped it off I called this morning and they said its ready for pick up. When I picked it up it still smells like mold, the seats look like they were removed and left out in the rain, my headliner has hand prints all over it and they still charged me the deductible. This place is a $hit$how. You'd probably have better results letting an auto mechanic school work on your vehicle.

Voice mail left from "service director"
Sara J.

If i could give the service department a zero star rating I would. Brought my truck in to have the windshield repaired, as I was driving the wipers literally flew off. They took the truck i right away and looked at it, told me that the part needed to be ordered and would be escalated since it was a safety issue. Three weeks later and nothing had been done, called multiple times with either no call back or the same excuse. Living in New England and it is winter so it snows and rains windshield wipers are essential. Spoke with a sales manager and asked why the part could not be taken off a truck that they had on the lot and replace it when the order came in. I was told for legal reasons this could not be done, I can tell you this is a flat out lie, when it comes to safety issues this should have been done but the dealership would rather let me drive around without all the safety features necessary then take a truck off their inventory cause god forbid they don't sell one truck instead of making sure I can drive safely. Then the "service director" which he is not called me and informs me that he is not willing to do that and is not and will not help me. I am shocked and appalled by the service I received. I did hang up on the guy and apparently he had something to prove. Attached is the voice mail he left me. Talk about horrible service, this could have been an easy fix but instead he made a mountain out of a mole hill

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2 months ago

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2 months ago

Purchased a pre-owned Honda Civic. Hunter was awesome with the negotiation!! Looking forward to doing business with them in the future!

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5 years ago

They didn't even put an inspection sticker on my brand new 2020 had to go back , awful customer service, place stinks

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Review Highlights - Salem Ford

Salesman Mike Saltman of Salem Ford was and absolute please to deal with.

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Mastriano Motors LLC.

Mastriano Motors LLC.

(26 reviews)

These guys sell modded trucks that have been used and abused by the rich kids who sold them. I…read morebought a 6.7 from Mastriano in June, and since then Ive had: - Electrical problems - 4x4 issues - Power steering leak And now the thing is leaking oil at such an alarming rate I can't drive it to the dealer, i have to have it towed. I've put about $5000 in repairs into this truck in less than two months, plus whatever this leak is going to cost me. If you want a flashy truck with some interesting (or in my case, questionable) mods and don't mind paying money (or your parents money) to fix the problems they ignored, go with Mastriano. If you need a dependable truck that's ready to work, save yourself a lot of money and hassle and shop elsewhere.

6 days ago bot a 2012 equus sonetime back, car showed and…read moredrove perfect. As time went on I was proud of this car, washed it all the time.. after a some time the paint was getting dull. Now the car shows where it had a pretty good size accident.. When I called, and sent a letter from my lawyer..So I drove to the dealership, joe Mastriano looked at it, opened the door scanned the vin # and showed me, look clean carfax..Then said the car was hit by a shopping cart.. I'd sure like to see the size of the shopping cart, cause it was the whole rear quarter.. I was going to sue them but let it go. But now I'm having trouble selling cause people think I'm covering up the accident.. This was the second vehicle I bot from them.. I really liked them. But they did me so wrong.. It's been a long time and I didn't want to really bad mouth them... I just wanted them to do the right thing buy the car back and forget about it.. BUT THE NIGHTMARE KEEPS GOING. TROUBLE SELLING THE UNREPORTED ACCIDENT. Clean carfax.. mastrianomotors, Salem NH Thanks for not helping a loyal customer. Joe ,Rich I really liked you guys. Had 5 estimates done , 5,000 to 9500 to repair and repaint.. They finally admitted to repairing the car and saying it was just a painted fender. So I asked who repaired it, there reply was, no longer in business.. The places where the estimates were done said the car had a pretty good impact.. The grandfather of Joe Mastriano who was the original owner said the car said the car never had a mark on it. So knowing that, the car had to have had the accident after getting to the dealership to be sold. So they what happened to the car because it was a one owner, ( Owned by the grandfather of the dealership. I could go on about this all day but..

Key Hyundai of Salem

Key Hyundai of Salem

(7 reviews)

Waited a long time for the exact model, trim, and color combo I wanted since it was in high demand…read more While it ended up coming to another dealer first, so didn't have the pleasure of purchasing directly from Key, Nasaih and others had been very helpful throughout that process. So knew for any ongoing maintenance would certainly be brining me business to Key. Was interested in a potential tire/wheel upgrade, that the nature of it was quite unusual or novel at least. Well Russell from parts is absolutely incredible. Along with responding incredibly timely, is has a wealth of knowledge, and detailed, and a very creative thinker like I consider myself. In a world of customer support often feeling like you are taking to a Bot (whether you are or are not), or that people aren't empowered to resolve issues, glad to see great service providers and companies behind them that empower them to truly support reasonable requests from customers. Highly recommend them! To note, the 6 other ratings here on Yelp are dismal and very different from my incredibly positive experience as well as on Google where they have 5 stars with 1,069 reviews currently. So be sure to read reviews everywhere to make an informed decision for yourself.

On 9/23/24 I purchased a 2022 certified pre-owned SantaFe. There was a 2 years bumper to bumper…read moreoriginal manufacturer warranty and about 7 year power train warranty. Few weeks later I noticed rust and bubbling paint on the rim of the sunroof. Called Christian Rodriguez ( Sales person) to report the damage. About 10 days go by without hearing from him. I go to dealership to talk to sales person in person. It turns out the sunroof was an after market part and Hyundai doesn't warranty aftermarket parts. Mr. Rodriguez new that and didn't have the guts / honesty or professionalism to tell me that. In the meanwhile I contacted Hyundai America, and was told, the rest on the vehicle makes the CPO invalid. Also Key Hyundai Of Salem sold me vehicle with 2 year bumper to bumper factory warranty ( CPO) but the after market sunroof was not covered, so they didn't give me what I paid for. So I contact Armando Rodriguez, the vice president of Key Auto Group, who owns Key Hyundai of Salem. Armando Rodriguez, the cut throat vice president of Key Auto Group on two occasions offers me a free bottle of touch up paint. Shame on you, you heartless, cut throat businessman. So I contact Armando a third time and leave him a civilized and peaceful message, asking him that I'm willing to work with him and settle the matter like gentleman. Armando calls me back and admits the he's looking out for his business and tries not to deals with customers after they buy a car from him, because most of the time they want something from him after the sale. He also apologizes to me and wants to sent me to someone who could fix the rust around the sunroof. But there is still the matter of me paying for a CPO that doesn't warranty what I paid for. Key Auto Group owner of Key Hyundai Of Salem are such a ripoff, that they want to charge you full price and give you less than what you are supposed to get. By the way Christian Rodriguez and Armando Rodriguez, I have proof of everything I am saying, and I challenge the two of you to prove me wrong. The finance department also sold me an extended Hyundai warranty, which has major conflicts in it. Right now Hyundai America is doing an investigation, and so is the BBB, AND a complaint will be filed with the Attorney General's office, and the next step will be the court house.

Rockingham Honda - Rockingham Honda in Salem, New Hampshire.

Rockingham Honda

(70 reviews)

My 2010 Honda Fit had 187,000 miles on it and had been stalling in the cold for the better part of…read more3 years. I brought it to everyone under the sun and they all charged me a lot of money to replace things I didn't need. It wasn't until the day before Christmas Eve that I decided to bring the car to the dealer to let them take a crack at it. Less than 24 hours later the old girl is running like a dream. Martin at the service desk kept me in the loop every step of the way. Dana, the service tech, spent hours diagnosing and getting to the root cause of the issue and provided a full detailed report on troubleshooting steps and what was found to be in great shape as well as what was wrong. I'm looking forward to driving it for the first time in years. Prices were fair and the work was prompt and thorough. I wouldn't hesitate a bit to recommend them for Honda service.

My wife and I recently purchased a Certified Pre-Owned 2016 Honda Accord at Rockingham Honda…read more Having dealt with less than trustworthy dealers in the past, I was a bit apprehensive about going through the experience again. However, upon entering the building we were greeted warmly by John Desrochers and Michael Quigley. Both of them quickly put my preconceived experience to rest. Michael was very friendly and knowledgeable about the Honda, wasn't pushy at any time and I actually enjoyed negotiating with him. He took his time explaining some of the cars features and never hurried our test drive. We genuinely feel he got us the best deal he could on both the car we were buying and the car we were trading in. His follow up after the sale is to be commended as well. Because of Michael and John and our overall experience thus far at Rockingham Honda, I would not hesitate to make another purchase or recommend them to anyone.

Salem Ford - car_dealers - Updated May 2026

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