My 2010 Honda Fit had 187,000 miles on it and had been stalling in the cold for the better part of 3 years. I brought it to everyone under the sun and they all charged me a lot of money to replace things I didn't need. It wasn't until the day before Christmas Eve that I decided to bring the car to the dealer to let them take a crack at it. Less than 24 hours later the old girl is running like a dream. Martin at the service desk kept me in the loop every step of the way. Dana, the service tech, spent hours diagnosing and getting to the root cause of the issue and provided a full detailed report on troubleshooting steps and what was found to be in great shape as well as what was wrong. I'm looking forward to driving it for the first time in years. Prices were fair and the work was prompt and thorough. I wouldn't hesitate a bit to recommend them for Honda service. read more

My wife and I recently purchased a Certified Pre-Owned 2016 Honda Accord at Rockingham Honda. Having dealt with less than trustworthy dealers in the past, I was a bit apprehensive about going through the experience again. However, upon entering the building we were greeted warmly by John Desrochers and Michael Quigley. Both of them quickly put my preconceived experience to rest. Michael was very friendly and knowledgeable about the Honda, wasn't pushy at any time and I actually enjoyed negotiating with him. He took his time explaining some of the cars features and never hurried our test drive. We genuinely feel he got us the best deal he could on both the car we were buying and the car we were trading in. His follow up after the sale is to be commended as well. Because of Michael and John and our overall experience thus far at Rockingham Honda, I would not hesitate to make another purchase or recommend them to anyone. read more

Rockingham Honda - 2016 CPO Honda Accord - Auto Repair Near Me - Salem, New Hampshire

For buying a new car, I thought it was fine here. For service, I'll not go back. I bought a brand new odyssey from here in Feb. The buying experience was actually ok. We purchased some additional features (trailer hitch and roof rack) and had to bring it back to have those installed. The appt was for 9 AM and was supposed to be done well before we were leaving on a long trip to visit friends in NY. It was finished at around 4 PM which was an hour after we had planned to leave (to avoid traffic). They had assured me it would be done by 2:00 to give time to be able to pack up before leaving. That left me with a not the best experience. After getting a registration to replace the temp plates I found that my registration was through 2020, but the inspection was to 2019. So, I went back to get it updated to match my registration (mind you the inspection on the brand new vehicle was done 2 weeks prior). They said I'd have to pay for it to be re-inspected. Nope, no thank you. You've lost a customer. Over $20. You guys failed customer service 101. read more

Paul M. recently helped me on the phone. He went above and beyond to make sure that I received my previous maintenance records. Thanks Paul!

Great customer service ! Anthony the shuttle driver is awesome! Scott is my go to guy to call whenever it's time for an oil change or service of any kind ! Very clean dealership very nice place I've had a couple negotiations here one for my friend and one for myself even though we both went to 2 different dealerships the process was easy going not pushy at all This is where I service my 17 crv Great waiting area with separate room for kids to play and separate work space as well They are pretty fast on the service end The parts department is great too I've ordered parts from here and they were quick and called me as soon as parts were in read more

This is the best car buying experience I have ever had!!! Our sales person, Ali Salah, was very professional, knowledgeable and actually cares about his customers. He offered us water or anything to drink. He felt bad that we had to wait for the person to do our paperwork because he was busy. So he went out and bought us smoothies!!! What???? So thoughtful!!! When we picked up the car he took so much time with us to go over the vehicle. He opened the hatchback and there was a very small line of pollen. He apologized and said he would have that cleaned up right away. I told him it was fine and he said "no, you're buying a brand new car and it needs to look like a brand new car". He called me the next day to see how I liked the vehicle and if I had any questions or issues. I will 100% buy my next car here and I hope Ali still works there. Also, while we were waiting for a sales person (it was crazy busy there), at least 3 people asked us if we wanted water or anything to drink. This place takes customer service to another level!!! Very impressed. Will service my car here too. read more

As you can tell by their comment on my review they really do not care or pay attention, calling me Chris despite very obviously seeing my name is Matt for starters. But also trying to justify their bad service because I had already bought a car somewhere else. Let me assure you I have given this dealership every chance. Before buying a Dodge I attempted to buy again through swapping my lease at this dealership, after over an hour waiting they were unable to provide me a price on their Honda accord. After buying the Dodge I attempted to turn in my lease for the Honda I bought at the dealership and an extremely rude individual Gabe accused me of replacing the rear bumper and lying about it (despite myself never having done any body work whatsoever on the car). The biggest issue I have with my most recent trip is they made me wait over an hour to turn in my lease and then came over and said they can't do anything until I get it checked by the leasing company first. It would have been amazing to know that at the beginning of my visit, when I told them this is my first stop and I want to see what needs to be done. Again, extremely bad dealership that feels more like a 1970s used car dealership than a Honda dealership. Do not expect continued service after buying your car here, they want your money and will lie/say anything to get it then toss you out the door. read more

I was at a tire shop in Salem, NH about to have my tires changed until they realized that I did not have the special key to take off the lug nuts. I called over to Rockingham Honda dealership and they said they could help me out. They took my car right into their service shop, removed the lug nuts (which were way too tight by the way and could have broken off causing a lot more trouble if they didn't carefully remove them). They replaced them with non locking lug nuts at my request and sent me on my way....with no charge. What amazing customer service. The staff went way above my expectations. read more

Wow! Where to begin? We had some of the best customer service we've ever had here. We have tried other dealerships that are significantly closer to our home and had appallingly poor customer service. We drive all the way from Lowell to Rockingham because they take such good care of their customers here. We arrived early, and since some of the staff were there early, too, they went ahead and started on our car and arranged for a shuttle to take us to a nearby restaurant for breakfast. As soon as our car was done, they came and picked us up. The staff were all friendly and eager to meet our every need. We would give them more than five stars if we could!! read more

Ok, this is a 2 part review. I went in last week to buy a used car. The sales experience I got was excellent (sorry, it was good). The service department was questionable. First sales...I was horrified that my friend and I stood on the lot for over 30 minutes, looking at the car I wanted. It was right in front so we weren't hiding. NO ONE came out to ask if we had questions. I worked in a chain of dealerships for years. If no salesperson had approached a customer, I would have been furious! This is now a dealership without commissions. I was kind of impressed with that but less so with the fact that there's now no impetus for salespeople to work. After 30 minutes (and a thorough look at the car), we went inside and picked a guy who was standing, talking to a bunch of other employees. He was fine, he was the sales manager so he wouldn't help us but he found someone. Carlos did a good job as sales person, gave me a test drive, handled all the paperwork, arranged the sale. I think they must be terribly understaffed. It took such steps to get a salesperson, we agreed to a deal, and then it was over 90 minutes to see the finance guy (thank goodness he's not included in this review. It would have seriously decreased the number of stars). So here's the thing, we went in knowing which car I wanted. I knew the price. I just wanted a quick test drive and was ready to pay cash for it and be done. Despite that, it still took me well over 4 hours. I'm diabetic so by the time we got done, I was shaky and loopy and had no idea what was going on. We went straight to McDonalds to fuel me up. I returned after the weekend to get my car. I had been Very Specific that I would not accept a car with advertising on it, unless they were going to pay me for that service. I got there and guess what...there's a logo graphic on the back of my car and license plate rims with the logo. Are You Kidding Me??? So Carlos took the car to service to have them removed. Then we sat around for a while. I had the check ready for them, we were all agreed on the deal. It was effectively all done, why did I again have to wait for the finance guy??? I should have been out the door! But no, we had to wait. Finally a guy came to get the check, signed a couple of papers, service brought the car around and I left. Guess what...the logos are still on my car! FFS!!! Why? That was the ONLY reason it was in service! What did they do back there? Oh, I got All Weather floor mats in my car, which service put in. But wait! I got a driver's mat and a back seat mat...but the passenger mat is carpet. Huh? Floor mats come as a set! How could this happen? Was the passenger mat defective? And didn't anyone notice? No one thought to bring it to the service manager's attention? So, I started writing this review with 5 stars. Then I reduced it to 4 stars, as I listed the problems. Then I reduced it to 3 stars! And that's where it would stay except that I love my car. So 4 stars it is. In short, hire more people, especially finance people. Or hire more efficient finance people. Hire some sales people, or even greeters, to smooth the process. There is no earthly reason for it to take so long. As for the service department, fire every damned one of them! The work they did on my car was laughable. read more

Purchased a vehicle here in 2016 and just called to schedule a break job. Sat on hold for 40 minutes for them to tell me a front brake job costs $700. The receptionist had no idea who to transfer me too and said "I don't know anything, I'm just a receptionist". Well, now I know not to buy a car here again as they don't value former customers. Warning to anyone else looking for a car or just simple service, don't give this place your business. read more

Rockingham Honda was phenomenal! I am writing this review as I was entirely impressed by the Rockingham Honda dealership and its staff. I arrived at the dealership knowing what I wanted to buy, how much I wanted to pay for it and how much I wanted for my trade. Equipped to negotiate! To my surprise, I was greeted with a salesperson that wanted to assist me in getting what I wanted, her review is below. To my surprise, I was offered double of what I expected from my trade and the price of the vehicle I was purchasing was much lower than I expected..NO NEGOTIATING NEEDED. Amber was my sales person and Brad was my finance person. The service they bot provided was amazing. Amber was very knowledgable of the Honda product and Brad was top of the line Finance and you could tell the two of them worked very well together. Rockingham you get my 5 star rating! Thank you for making the new car process so smooth and enjoyable! read more

Leased a car, salesman Chuck good at explaining the lease process the only negative was the wait for paperwork. read more

Two words: stay away. We leased a Honda two years ago and purchased a service contract. We were told that the only thing we would have to pay for is gas. Every time I go in for service I am told nothing is covered but oil changes. When I got a survey from service they asked if I was happy I replied no and I explained the situation about the service contract. That was back in the spring and we have never heard from anybody. Then the sales manager Dave writes to us and asks us if we were thinking about getting a new Honda when the lease was up. I told him about the service contract issue and he said he would get us answers. This was early June. I have written to him twice since then and have still received no response. read more

My first (and last) time ever going to Rockingham Honda. Had my car in for an oil change and the technician forgot to put the screws back on the plastic cover under my car. On my way to my vacation, the piece fell down and was scraping on the highway until I duct taped it back to the bottom of the car. Brought the car back a couple of days later and the service manager apologized and gave me a free oil change. Waited almost an hour and a half before they tell me they don't have the parts, and to bring it back in another day. In the meantime they said they had secured the piece temporarily - it fell off my car within two days of driving. The piece cracked, and the dealership now had to replace the screws and the plastic piece. Called to make sure they had the parts in before heading over, and also asked them to perform an engine and cabin air filter service. Charged me $100 for something I later found out was $15 and $20 and parts... the service is literally just swapping a piece in the back of the glove compartment and snapping a small piece into place. Anyone could perform this in less than five minutes. Asked if for all of the trouble (3 visits for an oil change + a lot of time securing the broken piece on the side of the highway) if they'd be willing to help me with the price of the filters, and they said no. I paid full price just to get the heck out of there. Never going back again. My friend can take my free oil change. Good customer service means going above and beyond for your customer. Rockingham Honda has proven they have no ability to do this. Don't go here if you're looking for a great experience. read more

I'm 68, not my first car buying experience. Do some research, be somewhat familiar with the numbers. What sets these guys apart is they are direct, professional and honest. Seems our salesman, Mannie, had genuine interest in our comfort with the process. This attitude was consistant with all involved. read more

5 Stars all the way around. From buying my first new car from Mike Langlois to needing to use the service department for unexpected warranty work due to family wear and tear (kids zipper pocket putting a small tear in the leather seat and out personal improper installation of our ski box, causing some superficial scrapes to the spoiler), we were treated fairly, with respect and friendliness. Thank you so much to Evan (my first Honda test drive), Mike (for facilitating the purchase of my very first new car!) and Mel and Scott in service for fixing my new car when some unexpected repairs arose!! I'm so glad I came into Rockingham Honda!!! read more

I was a repeat (3x) customer who went to buy a car from RH this past winter. My car needs had changed and was in need of an economical vehicle for a longer commute. I wanted to buy local and do business locally. To say the process was painful and littered with mistakes/errors/misses is an understatement. I actually ended up putting the plates back on my trade and leaving the dealership!! They actually let me walk- this due to an utter incompetence and inability to prep the car properly for sale. Tire pressures were not checked and the battery not replaced (this was agreed to). Barely a wash and vacuum? No. Tire pressure is a basic safety check! I won't get into details here as there are far too many and this review would be pages long but I urge consumers to be their own champions and CHECK a dealer's work. Anyone can sell a car and transfer paperwork but it takes real effort to listen and ACT on behalf of a customer. Something Rockingham Honda failed to do not once, but multiple times during our interaction. I did go to a competitor and did better than I would have at RH, so it did work out in the end but the experience has definitely turned me off from even considering doing business with them again. read more

This review concerns their email spam policies, not their sales or service. Apparently someone named Robin used my email address to request a quote and these people just WILL NOT stop sending me weekly or more often spam emails. This is despite my repeatedly using their "unsubscribe" link at the bottom of the emails, and responding directly to a member of their sales team. Before requesting an email quote, you might want to reconsider. You might get more than you bargained for... read more

I just want to say Thank you for the great service I got when I bought my daughter's car this week . Mike and Manny were very helpful and nice and professional . They were able to give me a discount and to earn my business . I will definitely recommend them to anyone . Thank you again Elissar Naser read more

If you're in the market shopping for a car, stay AWAY from this dealership! I've had the WORST experience with this dealership, and apparently the owner is too busy changing his "facts only" on hold message to return any calls or care about his customers. From the moment of the initial negotiation to the end of this disaster, it's been nothing but headaches and frustration. read more

"Amazing Dealership" Can't say enough about this dealership. Take the time to visit here and find the BEST and most EASY process for buying a car. Rick was extremely helpful with the buying process and went above and beyond to make things happen. A++++ ratings in my eyes. I am a proud owner of a 2015 Honda Pilot read more

First class service from Ryan at Rockingham Honda. Our new Honda (bought elsewhere) broke down near Salem and after looking at Yelp reviews I called them for help. They immediately sent a tow truck, and brought the car in to diagnose. Turns out it was a broken fuel pump (very unusual for a new Honda). They ordered parts and fixed it in less than one day, and gave us a rental car in the meantime. Everything was covered under warranty. Ryan was friendly and professional every step of the way. He called frequently to give us status on the repair. Highly recommended. read more

I purchased a new vehicle from Rockingham Honda, it was the worst experience I have had doing business with anyone. The customer service is worse than Comcast, too many dealerships to take a chance with this one, learn from my experience and do yourself a favor and go anywhere else. read more

Left my car overnight for service. Got dropped off the next day to pick up my car. They couldn't find my keys so I had to come back the next day when the person who wrote up the work order was in. They wouldn't call him at home and left me to find my own ride home. So unprofessional. I will never go back or recommend to anyone. read more

A great selection of cars, but literally the most pushy sales people ever. I was called and harassed at all times of day for 5 days after I came in here and will never go back. read more

Picked up my odyssey today for supposedly a $300 interior cleaning. What a joke. There was black scuff marks all over the vehicle, nothing was touched under the carpets. The trunk area was barely cleaned. Thanks Rockingham Honda. read more

Worst customer service. Didn't own up to a problem they caused and charged us fir it. Never going back.

Very professional courteous made it a pleasurable experience. Thank you Manny Vargas my salesman. Two thumbs up!

Just bought a CRV and the experience was excellent. The showroom is beautiful, clean and bright so the first impression was very positive. Miguel helped my sister in law and gave her a pretty fair price right off the bat which was nice to see. She was torn between the RAV4 and the crv and since both dealerships are next door to each other, we went into the Honda showroom first since my sis in law said she enjoyed her initial experience with them so much. We worked with Sheila and Miguel and they were, as the other reviewers noted, very polite and friendly. I had done my research and Miguel was well informed on the vehicle and how it compared to others in the class. They truly went above and beyond to make sure she was happy and got a very fair price on her new car. Lastly, the service area looks great so she will continue to have what we hope is a good and positive experience with them giu get forward. read more

Worst dealership ever bunch of liars and not so intelligent individuals purchased a brand new 2019 Honda Accord sport model before the purchase I noticed a bunch of scratches on the paint of my soon to be new car the sales guy Joey was decent he assured me they would take care of this issue in a week because there body person was on vacation I agreed took it back car was there at the dealer for 4 days they called me to pick it up the car was dirty and cleaner when I dropped it off was told by the manager Edwin that they didn't owe me a car wash and to leave before he was gonna be forced to call the cops because I was upset I told him to get me another manager with better customer service skills he almost cried and said I'm the only one here so I asked for paperwork for the work they did they didn't have any so I left I get home and start cleaning the car and I notice my passenger rear rim was damaged I called the dealership right away and told them what happened keep in mind my car still has the scratches that were supposed to have been fixed the manager said he would look into it and call me back he did they wanted my car again agreed to fix everything wrong so I left it and got a phone call saying my car was ready so I went and picked it up this time the issues were corrected and I was happy I'm driving home and my low tire indicator goes off I pull over check the tires and none are low from what I can see I pulled into a gas station and checked my tire pressure on all 4 tires the rim they repaired the tire had only 15 pounds of air they never filled it to the proper inflation keep in mind this is a Honda dealer doing this sloppy work they only agreed to fix my car because I called corporate and they do not care after you sign the dotted line don't do business with these knuckleheads they are not professionals by any means I'm now having a issue with my trunk not closing properly I tried calling the dealer even set up a service appointment online and they have not called me back and when I call I'm told nobody is available by the secretary bad business and they are awful do yourself a favor and don't go there unless you wanna be lied to they should all be ashamed of themselves read more

I received a recall notice and called to make an appointment. I explicitly told them the specific recall. They booked me an appointment. I took time out of my busy schedule and when I arrived, I was told that they did not have the part. I do not appreciate having my valuable time wasted by sheer incompetence. read more

When purchasing my vehicle (a used vehicle they were selling), and purchasing their 36,000 mile warranty, the salesperson (Brad) reassured me that if I needed to bring my vehicle in for an oil change or regular scheduled maintenance, it would be covered, so I agreed to purchase. Now here I am, for my oil change, to be informed that this is in fact not covered, because they don't offer a maintenance warranty for used, non-Honda vehicles, which I was not informed of when purchasing this warranty I thought covered such. I've never been so such an misleading, unprofessional, dishonest dealership. I know the game of sales as I have worked in them for years, but never would I tell a customer or client they were getting something they were not. I will be taking my vehicle elsewhere for all maintenance. read more

If they hadn't had the car I wanted at the right price, I would not have done business here. Customer service is TERRIBLE. I will say their prices are decent, but you pay for your savings in lack of service. Difficult to get anyone on the phone then when you do, they brush you off. Went to test drive a specific car for which I had made an appointment and driven from MA to do so and the gas light was on, allowing for about a 10 minute drive. read more

We purchased our 2009 Honda Pilot from Rockingham Honda as a new vehicle and take it there for all service work throughout the years. They have always been honest with the work and price has been competitive. During our most recent visit Timmy and Ryan were amazing. The Pilot has been so reliable. When it is time to purchase another vehicle, we will be at Rockingham Honda. Thanks , Jeff read more

Best experience. Thanks in part by Sean Fitzgerald but mostly by Esteban Rodriguez. Very easy to deal with and I got a great deal on my car. I very much would recommend coming to this Honda dealership. read more

We were looking for a vehicle with third row seating, but wanted to stay away from a minivan. After comparing our SUV options (Nissan Pathfinder, Toyota Forerunner, Volvo XC90, and Honda Pilot) we decided on the Pilot. I checked out Commonwealth Motors, in Lawrence, MA, AutoFair Honda, in Manchester, NH, The Honda Barn, in Stratham NH and Ernie Boch Honda in Norwood, MA, and of course Rockingham Honda, in Salem, NH. Rockingham had the best deal by far. Their sales staff is very knowledgeable, courteous and professional, and seemed very honest, especially after dealing with some of the others. I would definitely buy a vehicle from them again. read more

Worst car buying experience ever, awful management, I wouldn't recommend even stopping here to browse.

I came here just to look at a car, I wanted to compare it to another one I was interested in at a different dealer. I enjoyed the atmosphere at this dealership so much I decided not to bother checking anywhere else. Yari was pleasant, professional and didn't make me feel pressured into my purchase at any point. Everyone that I worked with at the dealership from sales, financing and the service manager were all wonderful to work with. I have to say that this was one of my most enjoyable car buying experiences. I would highly recommend checking them out. read more

They were competitive when buying but don't service there. Very pushy and unfairly overpriced.