Had to get a rental car when I got into an accident. They were very help and professional. My insurance company set up an appointment to rent a car and immediately after I got an email to confirm, an employee called me to also confirm my appointment. When I arrived they asked me what kind of car I was looking for. Becuase my insurance only would pay a certain amount each day I asked for the cheapest option. They gave me a Hyundai Elantra, it was washed and cleaned before they gave me the keys and also vacuumed. They did an inspection beforehand and had me sign the appropriate waivers. The employees were very help and answered all of my questions. They told me that I had an original 5 days to use the car and they would work with my insurance to extend the rental as needed, they said that they like to take the customer out of the extend process because we have enough to deal with. After about a month my car was ready. I returned the car, no appointment or call ahead needed. They checked the car out to make sure there wasn't any damage and that the gas was filled appropriately. I also asked them to give me a ride to the dealership down the street. I only had to wait 10 minutes or so for someone to be able to drive me. They were very busy on a Thursday afternoon. The person who drove me was very polite and made conversation. She got me to the dealer safe and told me which door to go in when i got to the dealer. She was very nice. I would for sure use them again if needed!! read more

I had a very pleasant and relaxing rental experience with this location. It was so much easier renting from this smaller shop than at the busy airport. The agent took time to sit in the car with me to make sure my phone connected to Apple Play and which map app worked, I tested the windshield wipers since it was raining and it squeaked so he cleaned up a different car for me quickly, I could make sure mirrors adjusted to my height. He answered all my questions and never rushed me. We were able to sit down to process the forms and pay which was more comfortable than standing at a counter and gave me a little more time to acclimate to the vehicle. The website said it doesn't allow afterhours dropoff but they said it does which was quite a relief since I wasn't sure if I'd make it back before 6pm. Afterhours Dropoff was super easy and my receipt the next morning showed that I was only charged through the dropoff day and not the next morning when their office opened. Everyone in the office was nice. Location is easy to find and drive to. read more

Excellent overall experience! I needed a last minute rental for Labor Day weekend. Online reservation was quick and easy. Received a call on the morning of pickup to confirm. They had the exact vehicle I needed and pick up only took a few minutes. Drop off was easy and convenient. I would HIGHLY recommend and would use this Enterprise location again. read more

Hertz rental company they are very rude and very unprofessional when I went to go pick up my rental car through my insurance they said oh come on down when I got there at least I'm on the do not rent list and thinking in number to call and nobody will answer this number. This company is very unprofessional they don't know what they're doing very rude and can't even give you a reason why I didn't come all the way down there to tell me I can't rent a car. I do not recommend this company for anyone.. read more

The entire team was great and really helpful. The process and was quick and smooth. Would definitely visit again!

Best car renting experience! I arrived to pick up my reservation close to closing time on a Sunday and found a long line of customers. When it was my turn, they were friendly, helpful and professional. The return was also quick and easy. I highly recommend this car rental location. read more

Super friendly team here in Danvers, MA. We were looking for a more economical way to get to the MA/NH border and Enterprise was our answer. We were delayed a day coming in but the team was more than happy to hold our car until the next day. Super easy and quick to pick up and return the car. We will definitely be using this agency again in future trips to Boston. read more

The best experience with renting the car. This is my second time renting from this location and they didn't disappoint. I also forgot a baby mirror and they returned to me. Very friendly staff and happy to help. There are two guys who were amazing Joe and Alex but I think all of them are so nice . Highly recommend them !! read more

My Insurance company set up a reservation at this Enterprise and they tried to up sell me multiple times stating the amount the insurance company is paying doesn't cover the full rental and taxes ($30 per day on policy). I informed the Enterprise employee that I work in claims for a different insurance company and that the rate I have under my policy should fully cover the rental with out of pocket expense. These rates are contracted with the rental car companies prior to being offered on policies. This amount should cover a compact vehicle. The employee would not budge on having my rental fully covered with a compact vehicle. Her excuse was "inflation". I told her to cancel my reservation and I'll reach out to my insurance company to let them know how I was treated. read more

Tried to rent a car as one of their different offices sent me here, Scott from the Salem office. The staff employed they couldn't help in anyway, forced me again to get an Uber back to the other enterprise office. Extremely rude, did not understand that I may potentially have no ride or money to get back home and all the staff were completely satisfied and smiling with the exchange. Will always select other car rental companies going forward. read more

Know what your signing!!!! They were not clear with me how the insurance policy worked and charged me $420 extra at the end of our car rental! When I tried to dispute the charges and am continuing to fight this charge they are not willing to work with me. Very hot headed not willing to admit their faults. Would not rent from this company ever again!! Don't sign anything with this company they will rip you off without you even knowing it! read more

My vehicle was involved in an accident this past January. so my insurance company referred me to Enterprise in Danvers. I cannot say enough for the staff, I did not have a ride to pick up rental car, they explained to me it was no problem they would come and pick me up, they also kept in touch with me up until my vehicle was repaired. Very professional and polite staff. read more

I got a rental from Enterprise in Danvers when I got into an accident. This was my first time ever renting a car. First, they were about 45 min late picking me up from the repair shop without calling to say there were behind, I would have walked there if I had known. The man that came to pick me up was very nice but failed to wear his face mask correctly. When he dropped me off there was a man outside assisting other customers, he told me to wait inside. When I went inside someone told me that wasn't allowed, which was fine, however it just seemed like the covid protocols were not known by everyone. It was December 2020, they should have known all the covid protocols by then! When I did the walk around with the employee, he only pointed out the 4 sides of the car, not the roof, this will come back into play. I had the car for about 2 weeks, I was told to leave the rental at repair shop. I called when I arrived at the repair shop with my car and spoke to someone at Enterprise to let them know I was done with the rental. The next day, I got a call from Enterprise asking me when I was returning my car, I informed them that I had notified them the previous day and the car had been there since then. THEN I got a call from Enterprise telling me that it "looked like" there was a scratch on the roof. My first thought was, this must be a scam, when I rented the car they never pointed out the roof, why would I think to look at the roof? They are either and lying trying to get more money out of me because I am a woman under 30 and they think I will just pay it, or the scratch was there from the start and I never saw it, but one thing is for certain I did not make that scratch, I drove it to work and home, I don't have a garage, I did not take it through a car wash, and it never snowed so I didn't have to brush snow off. I will never recommend Enterprise and I warn you to take your own pictures and ALWAYS check the roof, especially if you are a women! They will try and take advantage of you. read more

Unfortunately, you have to give one star with this rating system. I just brought my car to the dealer for a repair and was supposed to have a rental from the Enterprise in Danvers. When they tried to swipe my card, it's not working because the strip is worn. I asked if they could enter the number manually but they said that they can't for security reason! Huh? They literally have my drivers license on file! Beyond idiotic! The next time I need a car rental, it won't be through Enterprise! read more

This place is HORRIBLE. Avoid it like the plague. You'll wait 3 hours for a car and charged 300$ for a week JUST FOR INSURANCE.

I'm not sure if I have the correct location, but as I recall everybody rotates from this location to the one near the Subway right down the road. In any case, the gentlemen Pat that was working when I brought the car back with my girlfriend was awesome. We weren't sure if we had a car and the insurance company who was paying for the rental had screwed us and we had to bring the rental back. Pat was very accommodating and pleasant. He literally tried everything to help us out and his customer service (and sense of humour) was a great way to pass the time and lighten the mood of not having a car. Great Customer service! If I ever need a car in a jam he's the guy I'm going to! Thanks again! read more

Was in an accident recently and my friend referred me to enterprise. Wasn't sure if they had something for me since it was late in the week in late in the day. The manager David was very accommodating he was very polite and courteous. He took care of me and gave me a great rental it ran unbelievable pushbutton start and stop. I will be using them from this point on five stars all the way. Couldn't be happier thank you very much David. read more

Excellent customer service. I always seem to have a really good deal from a coupon or a special and still get the star treatment when renting a car here. They know me on a first name basis, they pick me up for my rentals and return me home when I'm done. Cars are nice and cant beat the price. read more

Enterprise Rent-A-Car in Danvers is, unfortunately, overseen by a corrupt district manager who takes out the problems of struggling branches on his customers, and directs his clients to do the same. I think Enterprise overall has a great mission offering exceptional value, which is not reflected in the Danvers or Beverly locations. The staff in Danvers and Beverly are always out to nickel and dime you, from selling insurance product you don't need to leveraging their weight. Enterprise Rent-A-Car went so far as to refuse a rental to me approaching the Christmas season. Enterprise Rent-A-Car Danvers is part of a district where the sales are becoming so increasingly cutthroat the various branches are speaking ill of each other. I cannot recommend the Danvers or Beverly locations - so make sure when you rent from Enterprise you go out of the Danvers/Beverly/Peabody district to avoid being overcharged and hung out to dry - especially in the event that you need to rent for more than a month. Big changes need to happen in the Danvers/Peabody location, as some of their business practices are downright malicious. read more

I rented my car the week of July 7th to the 13th to take a getaway with my sisters & my six year old nephew from Mass to Virgina. We also made the responsible decision of paying an extra $180 for the insurance through enterprise. As we drove down to Virginia about 8 hours into our ride there we were on the highway and as we were driving someone tried to merge into our lane at 65 mph. Your all probably screaming from your side of the phone screen "BEEP BEEP" well we tried and the car we rented didn't have a horn. We couldn't do anything about it as we were already 8 hours into our ride and 8 hours away from home. We finally got to our hotel and enjoyed our getaway. Now were on our way home. We are 7 hours into our ride home at roughly 10 pm. When something rolled out into the middle of road on the New Jersey Turnpike with no way to prevent it from happening. Our tire was flat. Immediately we pull off to the safest place we can get to without the tire falling off of the rental. We ended up off of a off ramp in Bronx New york at 10 pm. Soon as we pulled off my sister started to call triple A as I started to call Roadside assisantence through enterprise. Not only did the Branch manger in the Danvers location say there was a spare in the car. He also said the roadside assistance was  24/7 if you paid for the full coverage insurance. As I was on the phone with roadside assistance after giving them the information of the rental the first thing he said to me was there was no spare in the car. As we spoke he told me I had to get to the enterprise in New york and they would send us an uber. They were aware we had 5 people and luggage. They sent uber after uber that could only fit up to four people in it. After we already called them back & asked for a bigger car. Now its around 11:30 & we are 26 minutes away from the new york enterprise and we still are on the side of the road.  We decided we are just going to call ourself an XL uber so all of us & our stuff can fit. We called enterprise back to let them know we are going to call ourself a car because they aren't sending them to the correct location or sending a car big enough for all of us. They proceed to tell us after 2 hours of being stranded on the side of the road in Bronx NY with a 12 year old who is crying and needs to use the bathroom, a six year old who has absolutely no idea why were stopped and not going home yet and has to use the bathroom and a 19 year old who was having a panic attack because she didn't feel safe that if we didn't make it to the NY location by 12 am (its 11:45 & the location is 26 minutes away.) we were going to have to get a hotel and stay the night.  The roadside assistance lady told my sister she would help us look for hotels or we could try & see if the other location in NY would stay open for an extra 10 minutes so we can get there and be on our way home. The location never answered the phone when they were still open for another 15 minutes. The roadside assistance lady  ignored my sisters cry for help and said she wasn't able to find a hotel for us to get in for the night. We then proceeded to find a hotel, pay for a lyft to the hotel and the hotel for the night. Finally its 6 am my sisters go to pick up the car. You would think the entire time roadside asstanices and the NY location have been communicating and they are aware we are coming right? You'd be wrong if you thought that. The NY location was 100% unaware of situation and tossed in that every rental is supposed to have a spare tire.  When we finally got our new rental car and made it home after myself and my 2 sisters missing an entire day of work we returned the new rental to the danvers location. There we spoke to the assistant manger Julian and told him about our experience with enterprise. Even though the branch Manger was there he never even bothered to come over & speak to us even though he was the one who rented us the death mobile. We have contacted the cooperate office , the CEO and the better business bureau nobody has done anything besides Julian and the branch manger of Danvers offering us a hundred dollars off even though we paid over $200 for the hotel in NY & Lyfts that had to be canceled. The mission statement of the company is "To be the best transportation service provider in the world. To exceed our customers' expectations for service, quality and value." If this is there mission statement they failed in every possible way. We paid over a grand to have a safe way to & from our vacation when in reality we should of taken public transportation because the T would have done a better job keeping my family & I safe. I would not recommended enterprise if you have children and trying to travel. I would not recommended enterprise if you want to feel safe while driving. read more

It seems so easy on the Internet then when I got to the office I spent a hour there and then the fees were not the same as Internet and after I reserved a car i was told it was not available that day so I settled on a lesser car, as far as the customer service I got they were very short with me, I opted to not take there insurance and that's when the pushy salesman took over they told me I'll lose my house be sued garnish wages etc etc if I was to be in a accident and not have there insurance for a extra 200$ I'm sorry I'll take my chances I've never had a accident in 30 years so I don't plan to in those 5 days I couldn't believe how they behaved when I said I don't want there insurance maybe they make commission off it. Other than that I guess two stars is granted. read more

I had a wonderful experience with these guys. Rented a car for a weeklong trip to upstate NY. Great staff. Will definitely use them again.

I had a great experience here. Everyone was very friendly and renting was quick and easy. I will definitely go back here to rent a car in the future! read more

Enterprise is good, but the Danvers Enterprise location and team is GREAT! They've helped me out at least a few times (even when other nearby locations mess things up). Thank you Jason and Co!!! read more

I've had to drop of a rental vehicle here a few times and each time the staff was friendly and helpful. When I walked in I was taken care of quickly. They were also able to bring me to the auto-body shop my car was at which was great. read more

Great place. Corey the manager was amazing. Knew my daughter and I had been in a terrible accident and did everything to help us. Went above and beyond. Great guy. read more

My husband and I went to the Danvers enterprise Rent-A-Car after we had a terrible experience with our flight getting to the Boston area. The staff were so nice and helpful to us. They were professional, listened to our story and what we needed, and responded with understanding and kindness. We got the car we needed, and it helped put our vacation back on track. read more

When a rental experience is unremarkable, that, to me, is a big success story. I was picked up as advertized, in and out of the rental agency in minutes, and given a VW in perfect condition. GREAT car. I'm used to renting American and Japanese cars that do the job but are boring and drive like, well, like American cars. This was the best experience I"ve ever had with a rental car. read more

I have rented from Enterprise in Danvers several times....great.people and great customer service!!!

I had a number of problems with my rental, starting from my pick-up from the auto body shop, which was scheduled for noon. They didn't show up so I had to call and wait for them. The car they rented me broke down (didn't start) after three days and I took an Uber to get where I needed to go. After talking with them, they said I had to wait with the broken-down car and call Enterprise service myself for a jump start. Incredibly, though this repair was not my fault in any way, it was my responsibility to wait for a repair van and was GOING TO COST ME $55. I ended up calling AAA, then had to drive the car back to Enterprise to switch it for a different one. Had to bug them multiple times to get my Uber refund...oh, and did I mention that the car was rented to me with only 1/4 of a tank of gas?! read more

I am currently a PLATINUM MEMBER at Enterprise, and the way they have treated me after how much money I've spent with this company is ridiculous!!! I rented a car for 186 days with an agreement that the car would be $13.95 a day with a "Weekend Special/covid-19 pandemic special." I made every payment on time without issue and they didn't contact me for over 2 months. The final week of having my rental 08/22/2020 they started calling random family members of mine, including asking for my deceased brothers phone number, demanding the car to be returned or they were going to report the car stolen!!!! Are you serious?!?! Then I get my final bill online and noticed they're charging me not the $13.95 on my agreement but $14.95. That's almost $150 more than I agreed on. I called the main branch and they told me they would contact the local DANVERS OFFICE and fix the issue. Over a week later I hear nothing back so I email them. They tell me "sorry, the branch where you made the purchase won't give you the promotional price so call them." Absolutely unprofessional and wrong! I'm contacting the BBB for assistance with this matter. Thanks for nothing Enterprise!!! read more

David was our representative and he was excellent. I booked a full size car for 13 days. We arrived earlier than we expected to the Logan Xpress on Rte 1 where we were supposed to be picked up. They took great care of us and still came to get us early. Since we were unexpectedly early they picked us up in a Ford Focus but assured us they had a full size vehicle as my boyfriend is over 6 ft and needed the leg room. Once we got to enterprise David explained that they were down to a minimal fleet but had two vehicles for us that would actually be an upgrade free of charge. We decided on a brand new Dodge Journey. After filling out our paperwork and inspecting the car we were on our way in a timely manner. I was impressed as he seemed to be manning the facility all by himself but never seemed overwhelmed and never rushed us even when we had extra questions everything I was guaranteed online and over the phone was honored or made even better than expected. Drop off was easy. On the 13th evening we parked the car and dropped the keys in drop box. By 9:30 am the following morning I had an email itemized receipt from David as well as the initiation for my refund of $250 that was held on my debit card. No extra charges or anything unexpected showed up. This was the smoothest rental process and their customer service was excellent!!! read more

Reserved a car for 7 days and picked it up Saturday morning. Because they were short staffed, there was a wait. Fifteen cars were scheduled for pick up at 9:00a that morning. The service was good, pleasant and thorough, but the Jeep I rented wasn't that clean and smelled of smoke. The condition of the car is why I gave them a 3-star rating. Customer serviced very good, though. read more

We rented a car this week to cover us while our car is in the body shop. Kudos to the staff at Enterprise Rent-A-Car in Danvers! From my very first phone call to reserve a car; to the nice gentleman who picked me up at my house on time to take me to Enterprise to pick up the rental car; to the customer service representative (Jennifer) who waited on me when I walked into Enterprise to get the car, thank you all for being so accommodating and pleasant to work with. We will definitely go back to Enterprise if we ever have the occassion to rent a car again and would highly recommend you! read more

I have rented from a few different offices and this one is one of my favorites. The employees at this office are very nice, i have never run into any issues with my rental terms or prices, and every transaction has been processed smoothly and quickly. read more

I will go out of my way to rent with Enterprise because this location is so good. Thanks guys for helping us out with a one-way rental. You have earned my loyalty when I have a choice. read more

All good. Total price was a bit different from my internet reservation, but the manager stepped in and made it right. Don't hesitate to rent from this location. read more

Clean car but not a lot of choice in vehicle. It was a Mini Cooper and that was it. Sales person took no time in demonstrating the particulars of the vehicle other than the key. read more

Having to rent a car is usually a sign that you are not having a good day, maybe not in the best mood and most likely pressed for time. The staff at Danvers Enterprise worked like a well oiled machine, complete with knowledge, witty banter and most of all a car that fit my needs. I absolutely recommend this location and company to get you on your way painlessly and with a smile. :) read more

I don't expect hearts and flowers when I rent from an economy agency, but I DO expect that the car is at least clean! When I pointed out that the car they were giving me was dirty, the young lady directed me to a car wash! read more