Had to get a rental car when I got into an accident. They were very help and professional. My…read moreinsurance company set up an appointment to rent a car and immediately after I got an email to confirm, an employee called me to also confirm my appointment. When I arrived they asked me what kind of car I was looking for. Becuase my insurance only would pay a certain amount each day I asked for the cheapest option. They gave me a Hyundai Elantra, it was washed and cleaned before they gave me the keys and also vacuumed. They did an inspection beforehand and had me sign the appropriate waivers. The employees were very help and answered all of my questions. They told me that I had an original 5 days to use the car and they would work with my insurance to extend the rental as needed, they said that they like to take the customer out of the extend process because we have enough to deal with. After about a month my car was ready. I returned the car, no appointment or call ahead needed. They checked the car out to make sure there wasn't any damage and that the gas was filled appropriately. I also asked them to give me a ride to the dealership down the street. I only had to wait 10 minutes or so for someone to be able to drive me. They were very busy on a Thursday afternoon. The person who drove me was very polite and made conversation. She got me to the dealer safe and told me which door to go in when i got to the dealer. She was very nice. I would for sure use them again if needed!!

I had a very pleasant and relaxing rental experience with this location. It was so much easier…read morerenting from this smaller shop than at the busy airport. The agent took time to sit in the car with me to make sure my phone connected to Apple Play and which map app worked, I tested the windshield wipers since it was raining and it squeaked so he cleaned up a different car for me quickly, I could make sure mirrors adjusted to my height. He answered all my questions and never rushed me. We were able to sit down to process the forms and pay which was more comfortable than standing at a counter and gave me a little more time to acclimate to the vehicle. The website said it doesn't allow afterhours dropoff but they said it does which was quite a relief since I wasn't sure if I'd make it back before 6pm. Afterhours Dropoff was super easy and my receipt the next morning showed that I was only charged through the dropoff day and not the next morning when their office opened. Everyone in the office was nice. Location is easy to find and drive to.

This place is so incompetent! No one is ever available to help you when you arrive. The same…read moreemployee does the car cleaning and the reservations, so you have wait for each car to be cleaned before you can even pick up your rental. They don't care about customer service at all.

The incompetence here is boundless. There's also an enterprise rental just down the street.read more

What I thought was going to start out to be a positive experience ended up a disaster. The internet…read morepricing they sent to me on line went from $ 3313.00 off to $ 500.00 real quick once I entered the dealership. The trade in on the Truck I had was there lowest cost ( $15,000.00 ). I did have a budget to stick to and it would have taken an aggressive sales person to work w/ me if they wanted the sale. Not only that, dealing w/ them on line was pretty good but ended up going back and forth with at least 5 different people. Then when I was told who to meet that night, I came in and he pushed me off to someone else. In the end, I bought a Ford SUV 20011 and that experience went great. They gave me 19,500 for the truck ( far cry from 15,000 ) and took off close to 3,500 from the sticker. Great on the trade and fair enough on the markdown. Would I recommend them "never" . Even my wife said, don't you remember we had a bad experience 10 years ago? Why would you go back... She is right!

When someone is here customer service is good. They do care about the customer and try to make sure…read morethe reservation is correct. I've been here on multiple occasions where no one is in the office. Doors unlocked, no "be back soon" sign. No one answering the phone. I needed to extend a rental and waited almost 20min for someone to come into the office. Completely empty office with lots of car keys, computer equipment, some nice wireless cameras just laying around. Nice people, just need to be more concerned about helping the customer and not having all 3 people ignoring the desk.

DO NOT RENT HERE for UBER Over a 5+ week period I was given…read more6 different cars that were broken in some way and were not road safe. This location should be shut down and has been reported to the BBB, MA Attorney General's Office and MASS DOT. This location will not help you with refunds or in getting you the car you need, Avis customer service on the phone or online will not help you either. As you can see here by the review which I wish I head read before going ... they don't give a fuq about fixing the issues they have.

I was super stressed trying to fix my car out of pocket. Another shop quoted me over $5,100 and I…read moreleft feeling defeated and overwhelmed. Then I found Salem Auto Body and Corinn completely changed the experience for me. She's not only incredibly kind and helpful but she's a business owner you can truly trust. She walked me through everything, gave me a quote that was nearly half the price of the other shop, and even found a used red door that matched my car perfectly, saving me another $200. I never felt like she was trying to upsell or take advantage. I honestly felt like she had my best interest in mind the entire time. The work done is incredible my car looks amazing, they detailed the inside, and I felt so taken care of. I loved the staff so much I kind of wish I could just hang out there! Thank you, Corinn and team I'll be recommending you to everyone I know.

On our way into Salem, a heavy rain storm rolled through and our low sitting sedan drove through a…read moreflooded street causing our engine's splash shield to loosen and drag on the pavement. No questions asked, Salem Auto Body got us into the shop as soon as we called, fixed the splash shield within 20 minutes at no cost to us. Friendly staff kept us company while the car was being fixed, and gave us some good restaurant recommendations since we are from out of town. 10/10 experience, thank you!!

Amazing service. They took great care of my car and handled the rental. Seamless! They can handle…read moremy car and the customer service.

We brought our car to Boston Auto Collision after being rear-ended by an Escalade on 93! Everyone…read moreis amazing, especially Thayna! She was so thorough and just put me at ease after such a tramatic event. She took care of everything. There was a lot more damage than originally though and they took care of everything with insurance. AND they though of every little thing to replace, even a light bulb. We got the car back today and it looks brand new! I am so happy that we chose this business and you should too!

Bugs inside the car we rented do not I repeat DO NOT rent from here...... this place doesn't careread more

Budget Peabody Review: AWFUL This is my second experience…read moreusing this rental brand's location in Peabody. My latest encounter reminded me of a filming for training purposes only of what a sales representative(s) should never do when dealing with a customer, especially one who has been loyal to the brand. I truly believed that I was maybe on some show that tries to catch you in an unexpected situation recording the way you handle it. Later telling you: Surprise: "You're on Candid Camera". SADLY this was not a joke, they really act that way. Verified now in stone as it was my second such experience with them in a very short time. The staff I have dealt with are rude, uncaring, and do not wish to even make eye contact. The parking area is inadequate, they literally throw the rental key at you, tell you the car is fine (do not take you to see it prior to leaving) they do not tell you where the care is, and couldn't give a darn if you ever come back. My car was located by pressing the unlock button on the key and then following the headlights that went on. This location's staff are appalling, they have no place in any service industry and if Budget wishes to retain their loyal customers my suggestion is either retrain them or let them go. They are harmful to the company. Note: I have had many previous rentals using Budget in various other states in the past. Without exception they have been wonderful, friendly and really flawless encounters. Can't understand why the Peabody location is so awful. You can do so much better.

Was given a truck by this location that had a major failure while driving through Boston. It was…read moreincredibly dangerous for both me and everybody around the vehicle at the time. After waiting 5 hours for road side assistance to arrive I was given a tow to my final destination. This location initially tried to give me $20 back for all of this. I explained that I would have to touch base with an attorney before going forward with anything and was immediately kicked out. Later I received an email stating that half of my purchase was refunded, something like $170 of $300. I was broken down for 5 hours and these guys seriously were only willing to give me half of my total charge back. I am now in the process of working with corporate to figure something out. The entire situation was a nightmare.

I had a great experience renting a truck from this location. Tatiyanna Correa helped me get a truck…read moresame day with no reservation (I was testing my luck going same day to see if they had anything available) and Tatiyanna was able to get me a truck and all the equipment I needed. I had a pleasant conversation while she filled out my info, and she gave clear instructions on what I needed to do. I found the store to be clean and organized and it was easy to find the truck parked in the back lot. The truck was also in good condition when I left with it. I would recommend this location for picking up a truck!