Was given a truck by this location that had a major failure while driving through Boston. It was…read moreincredibly dangerous for both me and everybody around the vehicle at the time. After waiting 5 hours for road side assistance to arrive I was given a tow to my final destination. This location initially tried to give me $20 back for all of this. I explained that I would have to touch base with an attorney before going forward with anything and was immediately kicked out. Later I received an email stating that half of my purchase was refunded, something like $170 of $300. I was broken down for 5 hours and these guys seriously were only willing to give me half of my total charge back. I am now in the process of working with corporate to figure something out. The entire situation was a nightmare.

I had a great experience renting a truck from this location. Tatiyanna Correa helped me get a truck…read moresame day with no reservation (I was testing my luck going same day to see if they had anything available) and Tatiyanna was able to get me a truck and all the equipment I needed. I had a pleasant conversation while she filled out my info, and she gave clear instructions on what I needed to do. I found the store to be clean and organized and it was easy to find the truck parked in the back lot. The truck was also in good condition when I left with it. I would recommend this location for picking up a truck!

DO NOT USE THIS LOCATION. The worst experience ever. Showed up and there was no one here. A…read morehandwritten note on the door saying be back in 15 min. We waited an hour and was treated like complete garbage. Apparently the employee that was late was the supervisor. Tried to charge us a deposit but wouldn't tell us the amount. Very shady. Called corporate with no help, they told us to just rent the car anyway.

I just found this guy when I had a last minute need to rent a trailer as U-Haul let me down with my…read morereservation. Matt @ RMT was so courteous and helpful in getting me outfitted with a trailer so I could move my daughter from UMass Amherst back to Beverly as planned. His trailers are top notch and I was able to get everything out in one load. Thank you again Matt, you saved the day!

From the owner: We rent small carry on trailers that can be pulled with a small truck, an SUV or even a car. We…read morewant to be your first trailer rental experience. Let us help you accomplish your goal with personal service and 24 hour support. Rent from us today and you'll want to rent from us going forward. We are your neighborhood business.

I have rented a van twice from this group in the past six months and both times I was handled…read morequickly and with a pleasant attitude. I also rented a storage unit with the same speed and courtesy. I am goin* on line now to rent a van for this week.

This U-Haul location is a scam! I rented a van that sat in my driveway the entire time I had it,…read moreused only to move a few light household items, and somehow they decided to hit me with a $150 "damage deductible" for scratches that would not have been possible for me to do. This U-Haul's entire process is designed to trap honest customers. They rush you through pickup, skip a thorough inspection, then later claim damage once you're gone. It's shady, it's lazy, and it's completely unacceptable for a national company. If you ever rent from this U-Haul, record a full video of the truck before leaving the lot, every dent, scratch, and mark, because they'll gladly make you pay for someone else's mess. This experience was beyond frustrating, it was dishonest and disrespectful.

Jay at Enterprise Danvers was so kind and helpful! I definitely recommend their services!read more

I had a very pleasant and relaxing rental experience with this location. It was so much easier…read morerenting from this smaller shop than at the busy airport. The agent took time to sit in the car with me to make sure my phone connected to Apple Play and which map app worked, I tested the windshield wipers since it was raining and it squeaked so he cleaned up a different car for me quickly, I could make sure mirrors adjusted to my height. He answered all my questions and never rushed me. We were able to sit down to process the forms and pay which was more comfortable than standing at a counter and gave me a little more time to acclimate to the vehicle. The website said it doesn't allow afterhours dropoff but they said it does which was quite a relief since I wasn't sure if I'd make it back before 6pm. Afterhours Dropoff was super easy and my receipt the next morning showed that I was only charged through the dropoff day and not the next morning when their office opened. Everyone in the office was nice. Location is easy to find and drive to.