Can't say enough good things about this location of enterprise. I've been renting regularly for…read moreover a decade but changes locations to this branch after a move to JP. The staff are friendly and the service is efficient. They go out of the way to go the extra mile and adjust as needed. Really detailed in terms of making sure you feel comfortable in your rental and with the terms of the agreement. Only downside is no after hours drop off but given the small size of the lot, I understand. Will definitely be returning for any future rental needs!

I needed a rental car while my vehicle was in the shop. The Roslindale, MA location was a treat to…read morework with! They communicated with me from start to finish! They shuttled me from the repair shop in Jamaica Plain to their location and got me into my rental within 10-15 minutes which was great! The rental was clean and returning it was a breeze! I would highly recommend this Enterprise location. Thank you!

I had an excellent experience at the Hertz in Dorchester thanks to Julio. He was the only employee…read moreworking that day, and I was blown away by how hard he was hustling, running around to get cars for people, cleaning them, and making sure everyone was taken care of quickly. Despite being busy, he was friendly, professional, and clearly cared about making sure customers had a great experience. I rented a van because I needed to move some furniture, and they happened to have one available. The vehicle was spotless and well-maintained, and the price for the day was actually cheaper than what Home Depot charges. I've rented a lot of cars over the years, but this was honestly the best experience I've ever had with a rental company. Julio went above and beyond and is the kind of employee any business would be lucky to have.

Joined Hertz Gold Plus Rewards. 16 hours before the rental, they cancelled. The claim was the gov't…read moreshutdown was the cause. Got a long runaround that required that I officially cancel the reservation. Had to make multiple phone calls and a visit to the agency itself to make sure the reservation would not be fulfilled and that there was no cancellation fee. Rented instead from Enterprise.

DO NOT RENT ... they give cars out that have expired inspection and registration cars they rent out…read morewithout checking. So first thing first i went to even rent a car because i was in a car accident the first car i got it was NH plates and i seen myself after driving it for 3days the inspection was 2 months expired they gave me a new car i had it for a few weeks gave it back i had to re rent because my car was not fixed i get a car with Pennsylvania plates getting off work one night i get pulled over at 2:00am to find out the registration was expired the officer was nice enough to let me go and not tow the car and said himself "this is embarrassing im sorry this happened to you" and let me leave to go to them the next day. I will NEVER BE BACK to rent another car and i hope they fix the problem and the system they shouldnt be able to rent the cars out if its not 100% serviced

Rented from the local roslindale office in MA. Very busy and I waited an hour to finally get my…read morevehicle. Drop off was just the opposite experience. Dead quiet and just a few cars in the lot, so much more enjoyable experience.

Excellent customer service at the Freeport location. The personnel were extremely…read morehelpful...especially Jeneil. highly recommended

Still waiting on refund of deposit was in car for expired plates rented for a wk and couldn't go on…read moreoutting cause car not insured had to bring back then got 12 fee for toll and I paid 12,00 dollars for a nightmare have been waiting for someone to call back this was ugly experience that should be done over also rented 7 passengers which they didn't have please help nightmare

I have great appreciation for the Enterprise located in Quincy at 500 Adams St. They have a great…read moreteam that works there and everyone is so kind and generous both times I've been there. I've had a couple unfortunate incidents this year with (2) vehicles that forced me to need a rental vehicle. In my experience from other car rental places, I've always left with a sour taste, due to poor customer service. I work in sales and deal with the public myself, and take pride in doing what's right and making the client as comfortable as possible and taking care of their needs. Well that's exactly what the manger Nin did for me both times I was there! This location can get very busy with phones, walks-ins, etc...and you can tell she is a pro at handling it all (with a smile)! Not everyone can deal with the general public well...but Nin and her crew did a great job to all clientele and myself each time I've dealt with them. Keep up the great work! Best Regards, -Ryan

Title: Charged for a full month of protection I did not authorize…read more I want to share my experience to warn others about a billing issue I encountered with Enterprise. Initially, my insurance company arranged a short-term rental (about 5-6 days) for me at this location. When I picked up the car, I purchased protection coverage and paid a little over $200. I clearly told the staff that I only needed protection for those few days, and asked them to inform me if there would be any additional charges later. After that, my insurance company extended the rental to about one month. I called the branch to confirm the extension and explicitly told the staff that I did NOT want to continue the protection coverage for the extended period. I was told that it would be taken care of. However, after returning the vehicle, I found that I was charged for approximately 30 days of protection, totaling over $900. I never authorized this, and there was no written confirmation. Additionally, I was told I would receive a follow-up call, but no one ever contacted me. I am currently working with my bank to dispute this charge. If I cannot recover the money, I may have no choice but to pay it. I am sharing this so others can learn from my experience: - Do not rely on verbal confirmations - Always request written proof for any changes - Carefully review your final receipt after returning the vehicle I hope this helps others avoid a similar situation.