This place will beat you. Traded in my car with them they gave me $500 for it, but sold it on the…read morelot for $7000. That's a huge profit and I wish I wasn't in a rush to get a new car. There were upgrades no nothing. The vehicle I did buy from them the transmission went a week later. Fortunately, the one smart thing I did was purchase the extended warranty.

Had my vehicle for 6 mos. i put it in for loose steering repairs they had it for 5 days and did…read morenothing but tell me i needed new tires not covered under warranty. Claimed they did an alignment and wheel balance for no charge. Again took 5 days. Picked up steering still loose don't feel safe to drive.

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

Herb Connolly Chevrolet Framingham…read more ***Beware of service manager Jay and service rep Joie Mullen - deceptive and unprofessional conduct*** I bought a brand new 2025 Chevy Silverado 2500 last February directly from Herb Connolly Chevrolet Framingham and, at the same time, purchased a brand new Fisher XV2 plow through this dealership for about $12,000, including their installation. In hindsight, I should have purchased the plow directly from Fisher, but I relied on the dealership's representations. The salesman, Joao Demarchi, and the finance manager I worked with both told me that if there were any issues, everything would be covered under warranty. I drove the truck home and did not use the plow until January 26th, which was a major snow day. I own two businesses and normally handle plowing ourselves. After less than four hours of light use at the first location, the plow's lifting mechanism completely stopped working. We didn't even make it to the second location. This was especially disappointing because I was told this was Fisher's most powerful and reliable plow. The truck had to be towed in because the plow failure made it unusable. When I brought it in, I was told that just to diagnose the plow would cost $250 per hour, despite being told the plow and installation were covered under warranty. I spoke with service rep Joie Mullen, who denied that any warranty applied and refused to assist unless I agreed to pay out of pocket. I went in person the following morning to try to resolve this. Again, I was told nothing would be done unless I paid the $250 per hour diagnostic rate. At this point, I was without my primary work vehicle and had to rely on my brother's accessible van to get to work. I explained that Fisher provides a two-year manufacturer warranty and that, under Massachusetts law, this product should be covered by the implied warranty of merchantability, since it failed to perform its basic function after only a few hours of use. I asked for the issue to be handled properly rather than escalating the matter further. I was dismissed and given no meaningful help. Eventually, I spoke with General Manager Brendon Connolly, who actually listened to what happened. To his credit, he stepped in immediately and said he would take care of the situation and ensure the issue was resolved. Only after the GM intervened did the service manager Jay become cooperative. This should not require escalation to the GM for a brand-new product that failed almost immediately. Even after approval to fix it, the dealership took nearly three weeks to complete the repair. For almost two weeks, there was no progress at all. I had to repeatedly call, text, and show up in person just to get basic updates. During this time, my truck and plow were sitting there unusable, which directly impacted my work. Overall, this experience was extremely frustrating and unprofessional. If not for the GM stepping in, this would not have been resolved. I will not be doing business with this dealership again and would strongly recommend others be cautious when dealing with their service department.

Another great service visit with Lev, did the brake line replacement as a free recall on my 2017…read moreSoul, changed over to my snow tires, did the engine filter and replaced some cable or other connected to the transmission while they were at it so I won't break down in the middle of the night during a blizzard. Thanks guys!

Purchased a used 2023 Kia Niro GX Touring in late October 2025 All went well except for one thing…read more I was promised a 2nd key Fob in about 4 months after purchase. 6 months later still have not received. I called the salesman who I dealt with and left a message with my return phone number 3 times now about 1 week apart. NO return phone call from Josh very disappointed that they wouldnt even call back to at least explain why? This was a Certified Pre Owned vehicle.

Sold me a BMW 2015 with serious Transmission and engine defects. Returned car first week of issue…read morepresenting itself, and said nothing wrong! Car failed repeatedly, 2 months later Transmission stalled had diagnosed as never had oil changed and Transmission fluids never been changed, creating the issue at hand​

I visited European Engineering in Framingham recently to look at a vehicle and had a very…read moredisappointing experience with a salesperson named Kyle. From the start, he was rude and unprofessional -- slamming the office door multiple times and acting impatient throughout our interaction. When we decided to leave, I politely mentioned that my husband would be in touch since they had already exchanged contact information. Kyle's response was, "Yeah, I won't be calling you," which was completely uncalled for and disrespectful. We came in as serious buyers but left feeling insulted and unwelcome. This is not how customers should be treated, especially when considering a major purchase. I hope the management takes this seriously and addresses the behavior appropriately.

At first glance, the Genesis of Framingham building may not stand out architecturally, but don't…read morelet that fool you--what this dealership may lack in curb appeal, it more than makes up for with exceptional service and an incredibly smooth car-buying experience. From the moment I stepped inside, every interaction with the team was professional, courteous, and efficient. Most notably, Derrick Smellie went above and beyond to make the entire process of purchasing my new Genesis GV80 not only easy but enjoyable. Derrick was knowledgeable, transparent, and truly focused on delivering an outstanding customer experience. His approach was consultative rather than pushy, and he took the time to walk me through every step, answer all my questions, and ensure I felt confident in my decision. The process of building and buying the GV80 was seamless from start to finish. The dealership handled everything with a level of organization and clarity that is rare in today's car-buying landscape. No games, no surprises--just excellent service. I would absolutely recommend Genesis of Framingham to anyone in the market for a new vehicle, and without hesitation, I'd suggest asking for Derrick Smellie. He sets the standard for what a luxury car buying experience should feel like.

Bought a car here and then the next day they said the title was wrong so it will be a week. Ok, we…read morepaid for a rental car. Then, they said it would be an additional week. Long story short it's going to be a month and they couldn't care any less. They sold a car with the wrong title, it's their fault. We didn't plan on paying for a rental for a month. Sad part is, they knew it would take a month to correct the title and they keep saying another week, stringing us along. Never once an apology or an attempt for a loner car for their mistake.

Had a great experience working with Oren from start to finish. I was looking for a new RAV4 with a…read morefew specific options that I knew were relatively hard to find and although I knew they didn't have exactly what I was looking for on the lot, I wanted to go in for a test drive to get a feel for the car overall. Oren got us setup to test out a comparable XLE Premium and we loved it. From there I gave him the color, interior and options we wanted. He was able to find exactly what we were looking for at another location and had the car delivered to the lot the next day. We walked out at the end of the week with the car we wanted at the price we wanted. Oren was knowledgeable, communicative at every step, walked us through several financing options and I never felt pressured to make a decision I didn't want to make. I couldn't recommend Oren and the Bernardi team more.

I had the absolute worst experience of my entire life purchasing a used car from Bernardi Toyota. I…read morefelt like I was penalized for not financing through them and using my own bank. when it was time for me to process all the paperwork with my bank and my insurance company, the dealer paperwork was completely wrong two or three times. I had to go and forth numerous times with the business manager to get the right paperwork to satisfy the the bank needs to finance the car. A complete disaster. And when I picked up the car, the floor mats were missing and the gas tank was completely empty.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

0 stars if possible Circling back to talk about this dealership after I recently finally bought my…read morecar from a different place, I made an appointment here to test drive, and I came in next day to try out the car, they connected me with a salesman and he instantly asked me how i'm financing and paying for it, I said I wasn't intending on purchasing that day and that I was trying to drive the vehicle to see if it was the right one for me, the salesman then walked me outside to look at the cars and then told me that we weren't going to test drive any cars since it would be a "waste of both of our times" since i'm not going to be buying that day. Absolute waste of time and extremely rude experience, he was the stereotypical sleazy salesman you'd expect to be fictional, I would never go back to this place or bring anybody with me here to experience this.

Took them 8 months to get the promised roof rack installed, and multiple wasted visits. Has taken…read morethem over a year and a half to get me my promised second key and it STILL isn't here. They are only just now ordering it and saying I need to come back yet again to receive it. Why wasn't it ordered the first time I asked for it? Why do you have to ask six times to get anything done? Not a fan.

I've had my vehicle for 4 months. I found out this morning, by Googling it, that Hyundai Santa Fe's…read morehave a problem with locking. I know this because over $1000 was stolen from my car while it was parked. I definitely locked it, I always do. But the drivers side lock simply doesn't lock. You can hear the locks clicking, but no beep, no mirrors turning in, and no secure car. Apparently this is a known problem that this dealership should have told me up front, should have warned me about later. I expect they try to charge me for getting this fixed. As far as I'm concerned, I already paid for it. This is another in a series of disappointments with this vehicle and especially this dealership. The car wasn't ready when promised. They didn't cover my first payment as promised. When I showed up to sign my papers, I was told that the person I was scheduled to see was with someone else and to come back. I came back at the prescribed time and found she'd left for the night. I'll be jumping on the phone with the manufacturer to make sure this is covered by the warranty, and, if possible, take it to a non-dealership mechanic to get fixed.

1 Star Review: Outrageous Repair Costs and the Most Unprofessional Staff I Have Ever Encountered…read more My mom has just gone through the worst dealership service experience of her entire life at this Ford service center, and the behavior of service associate Vivien Yehling-Martins has been absolutely shocking. I truly cannot believe Ford allows someone who treats customers like this to represent their brand. My mom brought in her 2019 Ford Edge because the transmission failed at only 68,000 miles. That alone is unacceptable for a car this new. But the nightmare that followed was even worse. Her car has now been sitting in their service department for over a month without a single repair being done. We never once received an update. My mom had to call again and again, some days six or seven times, only to be ignored or told to "call back later." We were treated like we were bothering them simply by asking about the status of a car they've kept for more than thirty days. And then there is Vivien Yehling-Martins. From day one she has been dismissive, rude, and completely unprofessional. When my mom asked simple, reasonable questions like whether the state inspection could be done while the car was already there, Vivien responded with "I have already gone above and beyond for you." This was after doing absolutely nothing for an entire month. But today crossed every line imaginable. When my mom asked again about basic information on her car, Vivien raised her voice at her. She actually got into a screaming match with my mom. My mom was calm the entire time, and still Vivien escalated the situation and yelled. I have never seen a service employee speak to a customer like that. It was humiliating, unnecessary, and beyond unprofessional. The communication has been chaotic. One day we were told the car had been diagnosed. The next day we were told it hadn't. Then we were told a transmission had been ordered. Later we were told they were "still checking." Every single story contradicted the one before it. There was no consistency and no accountability. And then the worst part. The repair estimate suddenly shot up to $14,000. Fourteen thousand dollars. For a car with only 68,000 miles. Not only is that absurd but there was no proper explanation for it. No paperwork we could trust. No breakdown that made sense. Just "That's the cost," according to Vivien. The price increases changed multiple times without any justification, and every attempt to get clarity was met with irritation and attitude. After more than a month, nothing has been repaired. Nothing has been inspected. Nothing has been communicated. Instead my mom was yelled at by the very person who is supposed to help her. This is the most disrespectful and unprofessional experience we have ever had at a dealership. We are now preparing to file complaints with Ford corporate, the BBB, and the state consumer protection office, because no customer should ever be treated this way. We will never return to this dealership. And we strongly recommend that anyone reading this avoid this place entirely. No one deserves to be spoken to the way my mom was spoken to by Vivien Yehling-Martins, and no one deserves to be charged $14,000 for a problem that should never happen to a car this new.

Our explorer was under warranty and we needed a part fixed. They scheduled us three times before…read morethey got the right parts in, each time we'd have to drop the car only to get a call that they were waiting for more parts to come in so we'd have to pick up our car and schedule another appointment to be fixed. Actually as I'm writing this it's still not fixed so maybe there will be a fourth! If you cherish your sanity try somewhere else!!