Recently bought a Tesla there at a great price. It had an issue O'Connell couldn't have known about because it only appeared when the weather changed (a week after buying it). They not only honored the warranty, but they researched the issue, set up an appointment with Tesla, and O'Connell arranged to pay Tesla directly. No problems and no hassle. read more

i searched far and wide for a toyota corolla in the boston area and oconnell motors was a breath of fresh air.. none of the hassling or tricks you run into at other dealership.. jack and ed went above and beyond helping answer all of my questions and didn't pressure me to buy .. all around great experience .. i highly recommend to anyone looking to buy a car in the eastern ma area.. read more

Family owned, honest business. They are a no haggle, quality car dealership who stand behind their vehicles and warranty. The customer feels welcome and heard. Keep an eye on their website and go by to see what you like. After you buy, Brian, Jack or Ed are professional and friendly to help out with questions you have that are car related. A good old fashioned small business that has been there a long time for a reason. Nice to know they're still out there. read more

Do NOT buy here. Do yourself a favor and run away. Purchased a minivan for my young family here and have had nothing but problems. Smelled on way home, called them and they said it was likely because they topped up fluids and maybe spilled some. Didnt pass inspection. Mechanic was worried they reset the engine light. Called them and they said it died on the lot and to drive it more. AC didnt work and was told it needed a refill. Then it is overheating. Driven less than 500miles because of Covid Quarantine. Needs a new radiator to start. Dealership refuses to fix it. I should have known something was up when they left old inspection sticker on there,which is illegal for a dealership to do. And did not have lemon law sticker, which most honey dealerships do. There are more honest used car dealerships out there that won't sell you a lemon. Go there and avoid this place. read more

The whole car-buying experience here exceeded all my expectations. Quickly and easily I found a car I liked. Brian O'Connell let me take it to my mechanic who said it was a great car, but for a couple of minor things. I took his report back to O'Connell, they fixed what I asked and I took the car home the same week. No pressure, no fooling around. The car is exactly what I wanted and the transaction was friendly and flawless. I highly recommend this dealership. read more

Terrible place to buy a car. We recently bought a newer Honda from O'Connell Motors; the owner himself sold us the car and promised us it was mechanically sound and that he would stand by it if we had any problems. First, the car failed inspection 3 days after we purchased it. When we called him to fix it, he claimed that it was our fault it failed because we brought the car to a dealership and that dealerships are too "picky." By law he had to fix it, but he complained through the entire ordeal. read more

One of the owners sold a car to my friend with frosted brakes and they were also giving her a really hard time about things. he was also really really rude read more

Our 2003 Honda CR-V needed replacement in a hurry and, given the current state of affairs and somewhat uncertain future we are all facing, we decided to try to replace it with another of the same vintage because we hoped to find another with low miles at a reasonable price and loved its styling and features. We found a very nice, well cared-for 2004 CR-V EX online at O'Connell Motors and contacted Jack O'Connell for an appointment to see it. He met us on a Sunday morning which we thought was very gracious. There was no pressure. He let us take the car for a test drive and told us to take as long as we wanted. We drove it down Route 9 to get it up to highway speeds and pulled over in a parking lot and went through the car thoroughly. We were gone for about an hour, which would have rattled most used car dealers. That was not the case with Jack. It was obvious that he wanted us to be completely satisfied if we were going to buy this CR-V, which really was in great shape for its age. We told him we would call him Monday after trying to set up a time for our mechanic to look it over. After speaking with our mechanic and discussing the age of the car, mileage, etc., and assessing the cost of potential future repairs, we decided to significantly increase our budget and go with something newer and with less miles. I called Jack as promised and advised him of our decision. He was understanding and said he thought we had picked a really good, reliable vehicle over the CR-V he had shown us. We felt that this reaction to our decision was a clear reflection of his concern for customer satisfaction over that of making a sale for the sake of his numbers. Our youngest son, who is a new driver, is going to be looking for a reasonably priced first car soon. Based on our experience with Jack, we will definitely be bringing him to O'Connell Motors to check out their inventory. In fact, it will be our first stop. Jack's professional, low-pressure approach is uncommon among car dealers. It was a pleasure meeting him and discussing our prospective purchase with him. I would confidently recommend a stop at O'Connell Motors to anyone who asks me for my opinion about where they should shop for a pre-owned car. Go see Jack first. read more

Horrendous! This place goes out of their way to tell you what an upfront and honest company they are. I was looking for a very specific ES300 that they had. I emailed Saturday, called Sunday and was told they had four other people ahead of me interested. Got a call Tuesday night saying the car was available. Called them first thing Wednesday morning and spoke to Brian to review details of the car. He described two issues which he indicated were not even noticable. I told him I was interested and if her could just send me two pictures of the items. Waited and Waited. Called back 5 hours later and he said he just sold it. Great honest place - yeah right!!! It was the exact car I wanted for my daughter's for her 16th Birthday as her first car. How about some honesty and communication. I would have paid for the car over the phone. Thanks for nothing Oconnell Motors!!!! DO NOT RECOMMEND read more

Beware. Sells lemons and then refuses to fix them. And let me clarify, I'm not talking about years later. I'm talking about within the WEEK. THEN when you actually tell them they sold you a lemon they basically laugh in your face and refuse to do anything about it. On top of that, for a tiny, crap place like this the prices aren't even decent. I would avoid at all costs. If you want more details then message me. read more

I went with my girl friend to buy a car for.her son we ask them need a car around $5000 he show us a Toyota Corolla with 130000 miles needs breaks work so I ask them any of your car does have carfax he replayed no we don't do carfax anyway the car they show us maximum worth $ 2000 if you want spent good amount of money GO TO DRICT AUTOMALL IN FRAMINGHAM all the cars come with carfax we bought a 2017 Corolla with 20000 miles excellant condition so it's your choice buy from these guys and don't know the history of what you buying or go to direct auto mall and see the difference. read more

bought a car from jack, not even a week and half later, under 1000 miles the motor blew and it wasn't covered by the lemon law, they sell shitty cars and don't support there customers, very disappointed and encourage others not to support these scammers read more

Attempted to sell us a vehicle that supposedly had a number of things replaced, but could barely provide paperwork that said so and got angry when we tried to push him on it. Giving them the benefit of the doubt we put down a deposit and took it for a test drive only to find out that the car was overheating, the AC didn't work, and there was something not quite right with the brakes. Was told that they could fix all of that and it wasn't a problem. Not in this life. Dodged a bullet. read more

We recently purchased a car for our college age daughter, but wanted one nice enough to follow her after college next year. O'Connell's cars were very clean and the process was easy. The price was fair. They don't really negotiate, but will drop the price if it is on the lot for long enough. They gave us a fair trade-in for her old car. We noticed a few small issues after we drove it for a couple of days and they went back over it and fixed all. O'Connell will be our first stop when our next daughter needs a car. read more

The most honest, dealer in town! Whether you are purchasing a car, or need some work done on your own...you are in great hands with these guys!!!! read more

Purchased our second vehicle recently. a quality, honest dealership where experience matters to a customer. Any realistic used car customer knows no one can predict what a machine can do in the future. But, an honest, up front dealership like O'Connell's can give you its best assurance of what you actually see is what you're purchasing. give them a try! read more

If your looking for a reliable car that's not going to break the bank this is the place to go. Brian and his staff are very friendly and it's a much better experience than going to one of the big dealerships. There is a reason he has been in business for so many years! read more

No frills used cars and a very straightforward attitude. I'm somewhat happy when places don't do the negotiate the price down/haggle with warranty paperwork and unnecessary upgrades. Here, you simply get what you see. I went in here over the weekend and Ed provided excellent customer service. Although it was raining, he was out and about making sure that I had a chance to test drive any car that I was interested in. I made a deposit on a Honda Accord because I knew it would sell very quickly, but it has not been inspected by their mechanic yet and they told me to come back on Tuesday of the following week to seal the deal. I was able to locate another car and bought it today (Monday) and I gave them a call about the deposit. They happily refunded my deposit and welcomed me back to take a look at their cars the next time I am in need. They seem like genuinely good people and I would definitely give them a shot for our next vehicle. After visiting/communicating with a few slummy dealerships, my faith in humanity was restored at O'Connell Motors! read more

This is a very down to earth and friendly place with fair pricing. Although they do not have carfax reports, I paid for my own, they have no problem disclosing their known history of the vehicle. This includes opening the car's information folder and showing all work invoices. The used cars are in good condition. The staff were all friendly, knowledgeable and helpful. I didn't feel pressured to buy. I shopped around and took several test drives which didn't bother them at all. I had read an unfavorable review and asked the owner about it so that I had both sides of the story. I put a deposit down on a Ford Taurus and am very happy! read more

Bought a Honda civic here. One week after the lemon law / warranty expired, the engine blew. I would never recommend this place! Don't let the old guy salesman fool you! The only thing Brian knows about cars is low mileage. read more

If I could give it 4.5 stars, I would. I have never bought a car here but I have put deposits down twice. Their used cars are in very nice shape, and I can tell they make a strong effort to please their customers. Although I haven't been through the full purchasing experience, I trust their staff. Very nice people. There are 2 reasons I can't give it 5 stars. 1) Their prices are at full retail, or above full retail. You can use just about any trusted online resource to determine FMV and they are consistently higher. Very nice, clean cars no doubt. This in itself is not a big problem, until you read about reason #2. 2) Their prices are not negotiable. Both times I put down a deposit, and Brian was not there (usually the weekend) so I had to come back during the week to close the deal. The first time he would not budge on the price and same with the second time. It was at this time I learned his prices are fixed. Now, businesses can set a pricing strategy any way they like, I just wish I was told up front before putting down deposits and being inconvenienced to come back. read more