I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

George was great, bought a really nice car and got it the same week! They let me test drive with no…read moreappt. Which really helped out! Thanks

Let's start with the website is well organized and each car has many many pictures. All cars also…read morecome with car fax which is always a plus. The cars they have are all nice and priced very well which is why my boyfriend decided to purchase his truck here. I originally went in first to checkout a truck while he was at work and the sales person came back after his shift ended to show my boyfriend the truck. We had been looking for a while and this particular truck hit all the marks and some and I knew it was it. My boyfriend fell in love with the truck and decided to purchase it. A couple employees stayed late to help us out which was nice but it wasn't the most friendly experience we've ever had when buying something for a lot of money. This was all done on a Wednesday and we were told we'd get the truck Monday. We drove and hour to give money on Sunday so we could pick up the truck Monday. We couldn't pick up the truck on Monday. Disappointed we called our bank to see why the loan hadn't gone through and they said they didn't receive the paperwork until Saturday even though we filled everything out Wednesday? So annoyed at this point we had to wait and extra two days. We also had to get the plates ourself and ended up at the wrong RMV. Natick does not do plates so don't go there. Once we got the plates we were in out with the truck in under 15 minutes. It's clear they sell many cars monthly which is awesome for them but the overall experience was more stressful than it should have been. This isn't your typical dealership where you are catered to and made sure you are happy with your purchase like the big dealerships. I guess you can justify the price for the experience because their prices are just to good and hard to beat. My boyfriend loves his truck and it is very nice but there were times in the process he was extremely frustrated and disappointed with the overall process. Come here for the prices and the quality of the vehicles because they are worth it. Just be prepared not to be blown away with customer service but for sure with the ticket price!

Dont buy the over priced extended warranty and honestly don't buy from them at all. Checked to see…read moreif they were still in business as we are getting ready to trade in the over priced turd they sold us. Unfortunately they are still scamming people. Drove from Maine to Mass to look at what looked like a decent low mile Suburban. Looked decent at first but after a test drive, I did an in depth look around the vehicle. They let me test drive it without any air intake on it. Wide open throttle body. Leaking transmission lines. Many scratches that could be buffed out. Breaks were squeaky so I mentioned that. I noted all of these issues as well as the interior being filthy. Also noted a slight lifter tick but that wasn't overly concerning as it only had 87k on it. They said they would address all of these things. Thankfully they did put the air intake back on. They cleaned the transmission line. Not replaced. So it's been leaking since we got it. No interior detailing done at all. Had to do the breaks within a year of purchase. They never did them. They buffed the exterior but it was poorly done. Buff marks everywhere and none of the scratches were addressed and the clear coat on the hood was clearly lacking or missing entirely because my hood began to fade within a year. Now for the best part. Went to use to warranty for the AC which went out after a year and should have been covered. Direct Auto never filed the paperwork. And after calling over 10 times and fighting with the warranty company as well, I filed with the BBB and Direct Auto never responded. We paid almost 4k for this warranty and never got to use it Even though we needed it. Now at only 137k on a typically reliable engine, the crank and rear main seals have gone out on it and it's running rough despite proper regular maintenance. Absolutely never buy from them. We are upside down by alot. Also I found our trade in about a week later listed for twice what they gave us! A %100 mark up and they refused to budge on their price and refused to give us any of the trade in value in cash. You've been warned.

We just bought a car from here, we got great customer service and the car is in great shape, very…read moreprofessional owner

I had a pleasure working with Bostonyan Auto Group recently. They are very knowledgeable, nice and…read moreprofessional. I'm very pleased with my purchase. Car drives very well. Thank you Bostonyan Auto Group.

Sharing my experience so others can be careful…read more I booked tire replacement and alignment through MetroWest Acura's online scheduler after receiving a 10% promotional email. At the time of booking, the screen displayed a discounted total price $1,223.81, which I accepted and relied on. When I picked up the car, the final bill was significantly higher at $1453 and I was told that tires were excluded from the discount, even though that exclusion was not clear during booking. I don't have a screenshot because I didn't expect the dealership's own system to change pricing after booking, but I booked based on what was shown to me at the time. I think that this is their plan to defraud unsuspecting customers who would otherwise go to Costco or BJ's for the tire replacement. I would not recommend this dealership to anyone!!

Do not buy from Acura Metrowest! Sales reps are not…read moreresponsive, wait times are long, they sell cars with dents and promise to fix- but don't- and charge more than quoted!

Refuse to sell to anybody outside of Mass…read more I don't know why they advertise their cars on the internet since they will only sell to residents of Mass. I told them to get their cars off the internet then and just list them in their local paper being Massachusetts to such a tiny state .

From the owner: family auto sales and repair ben on bussines for over 24 years and wee do towing repair brakes…read moreexhaust oil change and much more

To add a bit of balance to New Beginning's Yelp page let me say I purchase a car from Jose and his…read moreteam a few weeks ago and I was a wonderful experience. My guess is that New Beginning's sells quite a few cars and not everyone is easy to please...or for that matter reasonable (see below reviews). My experience was quite the contrary. The car I purchase was immaculate. For a 9 year old car it truly looked almost new. Jose also went above and beyond to ensure I was happy. He fixed a few minor issues I came across without a complaint. He even installed a hitch I purchase FOR NO CHARGE! Finally I Jose was easy to deal with and very reasonable in terms of a sales price. I came away feeling like I got a good deal while Jose made a reasonable profit on the car. Most important I feel confident that if I was to have an issue New Beginning would stand behind their car and do what they had to do to make sure I stayed happy. By the way I decided to write my review here because they already have so many excellent reviews on CarGuru.

Traded in my car with Jose in Nov. 2021. Biggest mistake I've ever made. Car I got from them…read morewouldn't even pass inspection, whole suspension system needed to be replaced. CV axles needed to be replaced. Coolant system was messed up...the list is never ending. They sold me this car fully knowing this as Jose himself had the same car. Brought the car back in to Jose a week later because no shops would look at the car any sooner, Jose would not trade me my car back even though he put me in a death trap. Should've called the cops on the spot but didn't know better. This happened over 2 years ago and still keeps me up at night. Unless you have 0 other options, or are a mechanic and know exactly what you're getting yourself into, do yourself a favor and go somewhere else.

These guys saved me today. I hit a rain-covered pothole near WalMart and blew 2 of my tires out. I…read morecalled for a tow and they showed up within 15 minutes in the pouring rain to tow me to a tire repair shop. They were super nice and quick. Would definitely recommend their services.

From the owner: MGM Auto Sales and Service is located on 138 Waverly St, Framingham MA and has been proudly serving…read morethe Metrowest area for 40 years. We sell a variety of used makes and models at reasonable prices. If there is a specific car that a customer has in mind, our sales team will go out of their way to find it for them. Not only are cars sold, but they are also fixed. Visit our shop with automotive repair issue and we'll have our high qualified mechanics fix them. Our repair shop has a reputation for high quality repairs and services, the the latest diagnostics and equipment ,and only use the highest-grade replacement parts, filters, oils, and components so your vehicle will run properly. Our goal is to provide you with the best customer service because we want customers to obtain the best purchase or experience.

This place will beat you. Traded in my car with them they gave me $500 for it, but sold it on the…read morelot for $7000. That's a huge profit and I wish I wasn't in a rush to get a new car. There were upgrades no nothing. The vehicle I did buy from them the transmission went a week later. Fortunately, the one smart thing I did was purchase the extended warranty.

Had my vehicle for 6 mos. i put it in for loose steering repairs they had it for 5 days and did…read morenothing but tell me i needed new tires not covered under warranty. Claimed they did an alignment and wheel balance for no charge. Again took 5 days. Picked up steering still loose don't feel safe to drive.