Took them 8 months to get the promised roof rack installed, and multiple wasted visits. Has taken them over a year and a half to get me my promised second key and it STILL isn't here. They are only just now ordering it and saying I need to come back yet again to receive it. Why wasn't it ordered the first time I asked for it? Why do you have to ask six times to get anything done? Not a fan. read more

Was interested in a car for my daughter. Didn't like the rate the dealer's lender was offering. Secured funding through USAA after letting the salesman know that I would be doing that. Was strung along for almost a week only to learn that they supposedly 'won't do business with USAA because they have had bad experiences'. This would have been good to know a week ago. Were further insulting, telling me I could go with their lender and refinance somewhere down the line. All we needed to arrange for them to sell the car was for them to get the wire transfer set up and then verify it once it was processed. Needless to say we will be going elsewhere to a dealership who is actually interested in selling a car and being professional. read more

We have had a very frustrating experience with this dealership's service department. Our leased vehicle has been in for an A/C repair for over five weeks. During that time, our service manager, Jacob, repeatedly told us the car would be ready "in a few days," but those timelines continuously passed without completion. We were initially told the delay was due to a missing part, but our understanding is that the part arrived at least two weeks ago. At this point, it is difficult to understand why an A/C repair is still taking this long. Meanwhile, we continue making lease payments on a vehicle we cannot use, while driving a significantly worse loaner vehicle with weak A/C in the back seats where our children sit. When we asked about a comparable replacement vehicle, we were told that if we did not like the current loaner, we could simply return it. To make matters worse, Jacob has now stopped answering our calls and does not return messages. After more than five weeks, it feels like our vehicle is simply not being prioritized. read more

First off, this establishment is fortunate to have Francis Franjul on their team. He was gracious and always had a smile while making my experience with service on my vehicle as smooth as it could be. I brought in my Genesis G80 for a warning light and at the appointment I was made aware of 2 recalls too. It took less than a week for a scheduled visit which was amazing! Francis kept me in the loop throughout the 3 days my car was being serviced and upon pickup the professionalism and friendliness was on point :) Nobody likes to bring their car into service. It's one of those things that's boring and uninteresting, yet Francis made all the difference. Much appreciated! read more

I've had my vehicle for 4 months. I found out this morning, by Googling it, that Hyundai Santa Fe's have a problem with locking. I know this because over $1000 was stolen from my car while it was parked. I definitely locked it, I always do. But the drivers side lock simply doesn't lock. You can hear the locks clicking, but no beep, no mirrors turning in, and no secure car. Apparently this is a known problem that this dealership should have told me up front, should have warned me about later. I expect they try to charge me for getting this fixed. As far as I'm concerned, I already paid for it. This is another in a series of disappointments with this vehicle and especially this dealership. The car wasn't ready when promised. They didn't cover my first payment as promised. When I showed up to sign my papers, I was told that the person I was scheduled to see was with someone else and to come back. I came back at the prescribed time and found she'd left for the night. I'll be jumping on the phone with the manufacturer to make sure this is covered by the warranty, and, if possible, take it to a non-dealership mechanic to get fixed. read more

DO NOT BRING YOUR CAR HERE FOR SERVICE. I have never had such a terrible service experience in my life. It took three weeks to get my car back after taking it here for a problem. But the most glaring disrespect came in the dealership's lack of communication. I could never get in contact with my service manager and he flat out ignored my messages. I sent texts, I called, I left voicemails. I left messages with other managers and they refused to respond in a timely manner. When I had questions about my service it too FIVE DAYS to get a response. There is no excuse for taking five days to respond to a customer. And when the process dragged on, I asked about the possibility of a loaner car and never got a response. When I finally got the car, they were unwilling to give me more than a meager discount and their manager had already gone home at 4:30PM. Absolutely atrocious customer experience. I will never come here again and will advise everyone I meet to do the same. Please save yourself from the horrible business. read more

I brought in my car in for routine service. At just over 7,000 miles on it Nothing too significant - an oil change and tire rotation. The service techs forgot to put four of the five bolts on my front passenger tire. From the second, I pulled out of the dealer lot onto the highway - since they sit right on Route 9 - a multi-lane highway -I knew something was terribly wrong. At first, I thought it was a flat tire. Then someone pulled up alongside me and screamed to me "look at your tire. It's wobbling. " Unfortunately I was on a highway so I had to quickly find a way to pull off safely. Needless to say that the rim is ruined, everything is stripped and I'll need to have the car now in service for several days. When I called their service technician and explain the situation after they ignored my phone calls f and text to their specific text channel for about 30 minutes. I was told was ¨there's nothing that we can do to help you even though we close at 4 PM. Everyone's gone home at 2 PM and we can't send anybody to support you, even though it was less than two miles away no, we cannot help you with a tow. You're on your own.¨ Complete and total apathy. Shameful. I could have been seriously hurt we're killed, as could others. I have now gone through all of the reviews of their service department, and they are consistently terrible. People speak of being ignored, disrespected, and treated rudely. There are numerous negative reviews about the general manager that is consistent with my own experience. General Manager Rusty Clifford is completely apathetic and non-responsive. I have reached out to him in multiple ways to discuss this issue. This disastrous event happened on Saturday at 2:00. It's now Wednesday night at 830 p.m. I have not heard a word from him. He thinks the problem is going to go away by itself, but he's sadly mistaken. He ruined my car with just 7,000 miles on it. I will never buy a Hyundai again in my life, and I will make sure everybody that I know does not either. I intend to report him to the state attorney general's office, the Better Business Bureau, Hyundai Corporate, and Terry Taylor, the owner of the AMSI group, which owns this joke of a dealership. read more

The way they talk down to women is embarrassing and gross . I wouldn't buy a car there even if it was a good deal, which it wasn't. Do yourself a favor and go to The Norwood dealership. . read more

I bought a new car and also a 10-year extended warranty. No problems until I needed warranty service. Any repair first requires diagnostics that are not covered and cost $250. So the warranty actually has a $250 deductible. Do NOT buy a warranty. The labor rate in the shop is $250 an hour. Do NOT get your car serviced here. The service manager (a master salesman, not of cars, but of service) said my rear brakes needed to be cleaned. I said OK. Then I got the bill for $150. Half an hour of labor (just to clean the rear brakes!) plus $25 in "shop supplies." Do NOT authorize any service without first knowing how much it will cost. Better still, do not even come here. read more

I bought three Hyundai Sonatas from this location before it became Metrowest Hyundai.Those experiences were like my previous two experiences buying a new car - 4+ hours of negotiation. I did a lot of research this time and was prepared to get the deal done in less than three hours. The negotiation was basically over in 30 minutes. It was the best car buying experience ever. Derrick started the process, his manager Justin and the finance manager Maurice were all a pleasure to deal with. I didn't give five stars because they still try to sell you on add-ons that only people with money to burn should ever buy. read more

I am surprised at the low score reviews because we had a great experience at MetroWest Hyundai. Our salesman Nick Andreoli is very customer service oriented, patient, knowledgeable and helpful. We also interacted with 2 of the sales managers Justin and Sinan and both were welcoming, helpful, patient and customer service oriented. They answered questions and were clearly concerned with us as customers. Our neighbor purchased a vehicle here as well which is why we went there and so far we are not disappointed. read more

don't go to this hyundai , they do service jobs without approval from customer and they will also will damage your car and blame normal wear and tear to get away with it . i was a 14 year customer and i can say i won't ever go back 2025 was the worst year of that building when it came to service read more

Although the process of getting our car repaired was difficult, with issues between the dealership and our insurance company, in the end, our representive, Derrick, came through. And after that the work was done quickly and efficiently. read more

My girlfriend just called MetroWest Hyundai (Framingham, MA) about a listing and the sales agent whom we were connected with (a female agent who was on the shift around 12 noon on Sunday Aug 24) was super uncooperative, rude, and unskilled. She slammed the phone during the middle of the conversation while we were making our queries. Definitely not giving my money to these people. And definitely don't recommend this kind of unprofessional, aggressive sales behavior. read more

Overall some of the worst experience in sales and service. From lack of communication, commitment to customer satisfaction, lack of training and knowledge of vehicle features, accountability in lack of training. The sales agent broke the backseat headrest in front of me trying to show how to put one of the back seats down. With force breaking it. I asked to speak with the GM, even left a voicemail and note with someone to call back. 3 weeks and I am having to call and ask because no one calls and communicates the status of my vehicle. I just had my 5th child, and I am left without a vehicle for 3 weeks currently. I am a very disappointed and still waiting to hear from anyone. read more

if your looking for your sign not buy from here, here it is i was dealing with my own bad experience before visiting the site and seeing the mountain of other bad reviews, I've been inquiring for a vehicle for 2 weeks now and they've been telling me they will reach out and haven't I'm taking my business else where for corporate if you come across this year the building down and build some panera or some food is better then the service provided here or hire all new management! any good reviews you see is probably paid actors for the sake of the last little bit of rep they have, very sad and very poorly established. read more

I have had a Hyundai for the past three years and was near the end of my lease. I was there for service and ended up deciding I wanted to turn it in and get a new one. First let me say I believe most of the people I came into contact with are well intentioned and merely lacked the training, tools and infrastructure to do their jobs proficiently. It began with a typical bait and switch and extra numbers being tossed around in an attempt to get a larger down payment. I walked away and was not here for the nonsense then the sales manager came and asked me to come back. We finally settled in a price. Then I came to pick up the car in Sunday and the sales person was not there event though we agreed on the time. They then said they didn't know where the car was etc. after a half hour they found it but then didn't have the right plates so I could take it on old plates but I needed to come back a third time for a sticker and registration. Came time for that and then they realized the paperwork was wrong. Then no response on emails etc. I would have to sign all new paperwork. Was told the date we picked to do the transaction on the pay off would stop the auto payment when it processed but it didn't so I ended up double paying for that. On my fourth visit back to finally get the sticker I told them about the overpayment and they refused to cut a check back. So now I need to wait 30+ days for the check from manufacturer. Several balls were dropped, the communication was awful and when the GM had the chance to make it right. He told me he in now felt like I was owed that money back and then says "so let me get this straight if I don't pay you $600 you are going to write a bad review" I assured him I would be leaving a review regardless but it was up to him to fishing up the transaction in a way we both felt good about and I would just share exactly how it went and that is what is above. The service department is great - I will continue to go there but will NOT purchase another vehicle there. read more

The service and communication are nonexistent and I have charges on my credit card that I did not authorize. I have called and left messages for three managers, and none of them have returned my calls. I am leasing my car and am astonished at the lack of effort to make me want to keep it past the end of lease date. I will be looking to other Genesis service centers for servive for the next two years. read more

The lack of customer "service" is incredible. They blame the customer for issues they bring the vehicle in for service. Brand new vehicle and we were blamed for noises occurring at speeds over 50mph. A part of the passenger seat at the bottom was not properly attached. They blamed us (we don't have anyone in the back seat!) and the vehicle was scraped when we left it overnight-yup, they blamed us. They don't even respond to their corporate customer service people. Do not buy from this dealership. read more

After searching for a vehicle for weeks a saw a car I was interested in using the Auto list and. CarGuru Apps on my phone and of all the cars and dealerships Metro West Framingham Massachusetts not only had the most vehicles in stock but the best prices as well. My wife and I made the trip across MA there and after meeting with Derrick and his manager not only did we find a vehicle we loved but they gave us an even better deal! I mean we were seriously blown away, This dealership is awesome!!! We honestly didn't have to negotiate for hours or weeks!. They truly gave us their best price possible within 20 mins . I highly recommend this dealership! I'd give 10 stars if I could. I'll definitely be back. Thank you Derrick! Loving my new Santa Cruz!! Best Al Crepeau read more

MetroWest Hyundai - My new SUV! - Auto Repair Near Me - Framingham, Massachusetts

Took my Tucson with 26K miles to MetroWest Hyundai for a simple oil change and the technician didn't reinstall the oil drain plug correctly. Plug fell off while I was driving it. The oil leaked and the engine seized and was destroyed. I've been charged for towing and rental car expenses despite promises of getting the costs covered by the dealer. Hyundai insists MetroWest has to replace engine; can't go elsewhere because they're at fault. It's been a month and car still isn't repaired. read more

i was in metro west Hyuandi this past Saturday. I had asked them to do the recall I have on my car an oil change and inspection sticker. First off i had requested the shuttle service and the person working the shuttle wasn't working so we had to wait for one of the workers to bring us home. Second off when the worker called me to tell me my car was all set he told me my car needed $1850. 00 worth of work before I could get my inspection sticker. All the work they claim needed to be done has nothing to do with the inspection of the car. Third off I asked them if they did the recall when I picked up my car, he told me there is no recall on my car. I got the form in the mail saying there is! I will NEVER be back, they are horrible with customer sevrice and trying to take advantage of young people trying to get money out of them. please do better!! i will let everyone i know how bad they are read more

Never purchase a vehicle from Metrowest Hyundai. They do not honor their own coupon for a measly $40. No one from General Manager down was available to authorize their coupon. The repair work was over $1000 on a Blu Link problem. Most was covered by 3rd party insurance we had purchased. The coupon stated repairs up to $400, they would give you a a $40 rebate. There was no reason they couldn't apply the coupon to the portion we had to pay. There was no small print that says just because insurance pays part of the bill that you can't use the coupon. They promised to have the General Manager call me back, and they never did. I had intentions of shopping for a new car at Metrowest Hyundai, but this coupon issue does not inspire trust of that dealership. Can you imagine how they would handle a car deal, if they won't even honor their coupon, and instead negated our trust. I will probably go down the street to a Toyota dealership that is much more honorable. read more

Extremely disappointed by this dealership. Three weeks ago, I purchased a Certified Pre-Owned vehicle to drive away with no brake pads! Simply metal to metal. Went back the following day, stayed for 6 hours; they do not provide loaner vehicles. After 4 hours, they needed to do an oil change. Finally got into the car, no inspection sticker. 30min later, I left hoping to never return and enjoy my new purchase. Yesterday, check engine light came on and a urgent message from Bluelink. Not only did I reach out to the General Manager, James, but I did not receive a call or email back the first time. Sent another email today, we will see what happens. read more

I used to come here when it was Herb Connolly and had amazing customer service. I tried calling twice already to schedule an appointment to take care of recall on my car but no one picked up or has called me back. After reading the other reviews, I think it's best to stay away from this place. It's a shame. read more

One of the worst car buying experiences in my life. Had a sales rep run my credit, sign paperwork, give a deposit, and 2 months later, still no car and no explanation. Instead, they are trying to talk me into buying a completely different car at a completely different price and rate. read more

Worst customer service, no explicit details. Only your money is their interes and once they have it f***** you.

purchased a Tesla from then and it was the worst car buying experience of my life. firstly they admitted to attempt to lowball me on my trade in, then when it came to the price of the car they lied about it on the website to include the price of a low income federal rebate (which I did not qualify for) and when I tried to explain this to the salesman he said it was only the car that needed to qualify. so we ending up doing all the loan paperwork for the car and we sign a sales agreement and then the day im supposed to pick up the car they call saying they can't complete the deal because I dont qualify for the rebate AFTER WE SIGNED A SALES CONTRACT and when I told the manager I tried to tell the salesman I didn't qualify he lied and said the convo never happened so then I was stuck between paying a extra 4k out of pocket or taking a hit on my credit that I'd never be able to strengthen my score with so I ended up paying 4k out of pocket to get the vehicle that they lied about the price for. this alone would get them a 1 star review but to make it even worse the car broke down 4 days after receiving it I didn't even put 300 miles on it yet but thankfully due to mass lemon law they were required to fix it which they tried to get out of doing but Tesla assured them it was nothing I did to cause the car to break hands down worse customer service of my life read more