This is my first time and I will definitely use Quick Communications again if my iPhone and iPad cracks or needed replacement. Service and response time is 5 stars! Honest and great price is what I am looking for. They got everything fulfilled. Try them if you have the same issues. I tried a couple places and none can match up their price and service. Good job! Recommended anyone that needs the repair. Seriously. read more

I love this store. I bought my cell from here for many time. They always provide good services & price. Will go again when my contract end & get other new cell in the future. read more

Note: when you buy a new phone, you may need to get it serviced / resolve any issues, where you bought it. I cannot give a higher recommendation than for Vanna & Quick Communications Verizon store. They really set the standard. Vanna spent over an hour getting my address book out of my ridiculously out of date phone, (and managing multiple convoluted accounts of mine), and successfully into my new phone. I feel exceptionally fortunate that I blundered into this store: now I know how good a phone store can be. read more

Wow! I cannot say enough good things about my experience at Quick Communications. Amazing service! I am still in shock at how quickly I was able to update my phone! Total time was less than 30 minutes. Friendly, generous people -- Louis was so kind and quick and Vanna even helped keep my kids occupied. I can't believe I put up with the Verizon store by Nob Hill all these years when Louis was just down the road! I would highly recommend Quick Communications. read more

I don't always write reviews but these guys deserve five stars all the way!

Very happy to have walked into the store today. It has been a bit since I have talked with Lewis. He proved once again how professional and knowlegable he is. Gave me a great deal and explained options. Very happy and recommend him. read more

Quick and easy service! I have never been so satisfied! Louis was welcoming, helpful, and knowledgeable! Will definitely be coming back for all my cellphone needs! Thanks again, Lou! read more

I needed a new glass screen for my phone I got it fixed right away no long wait necessary. Also after I got the screen fixed I could no longer hear anything coming through my ear piece. So I brought it back the next day and they where sooooo nice about it and fixed it for no charge! It was a over all great experience at this littler Verizon store. I'm glad I found it! read more

scheduling was quick, same day! l.w. replaced my iphone screen quickly (30 min), answered my questions, and was transparent about pricing. he even gave me a free tempered glass screen protector! read more

You are crazy if you don't get your phone here!! These guys are awesome. The staff knows their stuff cold, knows the "games" and really listen to what your needs are. They don't try to push stuff on you that you don't need or want and are super responsive to any issues (even if it relates to Verizon and not them). I've referred many folks here and will keep doing so. Comparing this store to a "company" Verizon store (such as on Davis Street) is like night and day. Here you get personalized, calm, attentive, professional and knowledgeable service vs. "hello - can anybody help me here?". The "official prices" are all set by Verizon, but the team has routinely asked if I wanted a phone cover "on them" just to thank me for being a customer. Here is a small store, that understands what it means to be a "small business" and knowledge and friendly service rule the day. read more

I recently purchased an iPhone 6 at full price from Louis. My contract isn't up until July, but I needed an upgrade asap. He apologized for the contract issue, even though it is a Verizon thing, and even researched other angles to try to get me a discount. When all was said and done, I was in and out of there in less than 20 minutes with a new phone and my data transferred over. This was especially helpful as I had to leave Alameda to attend my Father's funeral the next day. I went back today with an iPhone 5 case that I had just recently purchased and never used for the iPhone 5 that I upgraded from. The young lady at the counter was helpful and gave me a refund. The customer service here is excellent. great customer service is a rare thing to find nowadays. Keep up the good work. read more

Louis a great, been coming to him for years. Every time there is a problem with my phone or I need a new phone I always come to him!! 110% recommend to go into his store and he'll answer all the questions you need! read more

This place is great! I walked in to get a car charger and dash mount. The staff (2 women and a gentleman) went above and beyond. I was interested in a magnetic dash mount but they were out of stock. The staff took the time to tear apart their own magnetic set up's so that I could try it with my phone and see if I really liked it and if it would work with the case that I have for my phone in. When it was determined that yes this is what I want, and yes they are out of stock, they took the time to wrangle one up for me. I left with everything I went in looking for and with the confidence of knowing that it is indeed what I want. The staff there is five stars all the way! read more

Was looking for Kindle battery replacement. Although he doesn't repair, he answered my questions quickly and sent me in the right direction. Much appreciated. read more

Louis is the man to go! I've been going to this cell phone shop for a long time and they always made sure I left sastisfied. The staff is great, they answered any questions I had (if I needed help they made sure to help me). Its a great place to go to get a cell phone and anything you need for your it. read more

Excellent service and explanations! Best Verizon store we have been to in ten years.

Exceptional service. Louis is reliable, and someone you can count on. He fixed my Samsung Galaxy S7 Edge in just 2 days on short notice. He also quoted me a lower price than other businesses which I contacted. My phone looks brand new. I highly recommend coming here if you need your phone fixed :) read more

I work in the customer service field and this place is the best! From the moment I walked in the service was friendly, courteous and especially honest. I had been to two other Verizon stores, and they were both dishonest about their prices and other information. I can't recommend Louis at Quick Communicatons enough! He answered all my questions and was very patient! read more

Poor communication skills and flat-out lied to us about what is available in the U.S. in terms of data service. We just moved to CA and i needed a SIM card for my smartphone. I was looking for a pay-as-you-go data, voice, and messaging plan. I work heavily from my phone and needed an unlimited data plan. I was told that "there are no unlimited data plans in the U.S. anymore" - which i believed. I spent $85 getting set up for which i received a SIM card, 300 minutes, 300 texts, and 2 gigs, only to find out that the service provider is total crap (Red Pocket) with very poor customer service and that it IS in fact possible to buy (for $45) an unlimited data package on pay-as-you-go. I really don't appreciate being lied to. Further, my phone was supposedly configured by a store employee, but in fact was not configured properly, so i have not had access to cellular data since i bought the card. I wasted 20 minutes of my 300 trying to get help from Red Pocket, which was completely useless and did not solve my problem. read more

These folks have been incredibly helpful to me and to my husband, getting our phones set up, and learning to use them. I found them on Yelp and have been so impressed. Louis made a special trip to ship a phone to our daughter over the weekend, and Louis and Vanna have both been patient and helpful as we've learned our way around. Maybe everyone doesn't need all that help, but we've been amazed. read more

I was so discouraged about my android phone being slow and having a crack of some sort in front. Louis took care of me VERY quickly, and discerned the crack was superficial so I was out of there very fast for $20 with what feels like a new phone. read more

Went in to switch service from one phone to another and it couldn't have been easier: no problems or hassles. I ended up buying a case for the phone too; prices seemed good. Will go back there for future Verizon assistance. read more

I have been going to this store for as long as I can remember....all the way back to the first motorola flip phones...sheesh! I don't live in Alameda..but this is the ONLY cell phone store I will ever go to. Louis and his staff are very knowledgeable, helpful and polite. If he doesn't carry what you are looking for...it's because it's probably junk. Louis only carries the best of the best ( who want's constant returns...?), and he will point you in the right direction if looking for new service...or a change of service. This store is not out to make a buck..but instead wants to make you a life long customer. read more

I came to the store yesterday to activate an i-phone that I'd just baught from the Apple Store. apparently it was locked. Louis sent to AT&T who signed me up for a plan. But I still got no service on the phone. I came back to Quick and Louis set me up with a new phone an excellent plan in less than half hour I was back in business. I went back to the Apple Store to return the new 4-s I'd just bought 2 days ago because I couldn't find any service that could activate my new phone and they refused to give me my money back : (. I'm so happy to be with Louis and Verizon : ) read more

Great upgrade experience. Quick, easy, efficient, done.

One of my AT&T numbers completed the 2 years contract, so I can transfer the number to Verizon in order to get a new unlocked iPhone 6 which is important for me and my family while we travelling in Taiwan. So I call yesterday asking Louis to process everything for me, then he helped me done everything and I received the phone today and my wife is using the new iPhone 6 now. Everything is so smooth and so fast, I can't wait for those two numbers with AT&T to fulfill the contract. Quick Communications Inc. is, indeed, QUICK! read more

Louis was super-helpful and provided me with a great deal on a Droid Bionic. I stopped in after being disappointed by the Verizon Stores- why do you need to take my name and refer me to a salesperson in 10 minutes? Right away Louis put together a deal I couldn't refuse. He also has great pictures of past and present Raiders- worth checking out. Louis you are the MAN! read more

Hands down best place to buy a new phone. Customer service is awesome, and Louis takes good care of you even after the sale. I would never go anywhere else. read more

This review is long overdue. These guys are the best with whatever question you have about your mobile phone. They make everything easy to understand, will help you set up your phone and will continue to support you - just pop in and ask. They have always been my "go-to" guys. A real treasure here in Alameda. Highly, highly recommended read more

Louis and his sales associate Vanna are extremely knowledgeable and helpful. I was given all the information I needed to make an informed decision on a new phone without any pressure to buy more than I wanted. Vanna took the time to transfer the photos from my old flip phone to my new smart phone. read more

I had known this place for over 13 years, I got my first pager and first cell phone from them. Since then I was their customer. Very good price, very good customer service. read more

So was looking for an iPad. I'm sure I bugged the heck out of Louis about my many questions but he answered them all so that I would get the right options and memory size. I needed it for a trip so I needed it by a specific date. Boom! Not only did he get it quick, he had it later that afternoon, delivered to the store so I could pick it up. And the price was Awesome! I have been using the past couple days and can say it is exactly what I wanted. Love it and this place. I will continue doing business here cuz there do it right. All the employees are great and the service is he best! read more

My son needed a new phone, so we came here. A great variety of phones and accessories to choose from, I purchased an iphone. If you have questions, they have answers!! I would recommend this place to all my friends and family, they have excellent customer service! read more

What an awesome experience. I am a fairly new Iphone user previously having bought at Best Buy. I went with a friend to purchase to help her purchase her first Iphone. We are both middle aged women, not 20+ year old techies. (need I say more). Vannara was extremely helpful, patient, easy to understand, clear, answered all our questions, and gave us contact information if we needed more help. Louis (the owner) offered my friend the Black Friday special to save us having to come back on Black Friday for the purchase and provided other helpful information, as well as great advice and prices on the cover and other accessories. I wish I had given my business to this great company but so glad my friend did. I too have gone to the Nob Hill Verizon Store before hearing about Louis' store. No comparison. Glad to be able to write such a positive review for good people. They will be where I go next time for another phone! read more

Again, Alameda fails in the goods and services department, Sigh. The girl who works there isn't as bad, but the guy (the owner?) is very unprofessional. As a longtime Verizon customer, I get an upgrade for a new phone every 2 years at a discounted price. First, the only phones they carry are either the out-dated flip Samsung phones that my grandma uses, or the iPhone. So I plunked down the $$ for the iPhone, and as a first time iPhone owner and user, I had questions and had to go back to this place a couple days later. This guy could not answer a single question. He proceeded to get very angry and defensive, telling me whatever was wrong with the phone was my own fault, not his (???). I finally left and went to the Verizon store by Nob Hill Foods, where I was treated and appreciated like a real paying customer! They even fixed the phone - it was just a software update-thing. Can't help but wonder why this guy at Quick Communications didn't even know how to update the software (or whatever)?? And why is a brand new 2 day old phone already in need of an update? Don't waste your time with Quick Communications and just go to a real service provider. Oh, and there is a really mean dog that lives in the store. read more