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    ProSource of Austin

    3.6 (40 reviews)
    Closed Closed

    Services - ProSource of Austin

    Carpet binding

    Carpet installation

    Carpet removal

    4 More Services

    Carpet restoration

    Floor installation

    Floor repair

    Floor restoration

    ProSource of Austin Photos

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    Ask the Community - ProSource of Austin

    Review Highlights - ProSource of Austin

    Of course, I had the good fortune to have Renee Slater help me with my first order and every one thereafter.

    Mentioned in 8 reviews

    Read more highlights

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    TimberTown Austin - Original incident.

    TimberTown Austin

    (13 reviews)

    I've had two separate trucks damaged by TimberTown's forklift operators while picking up materials…read more The first time, TimberTown accepted responsibility and paid a body shop directly. Shawn, the general manager at the time, assisted with that process and I'm grateful for his help. Unfortunately, the second incident has been nothing but deflection, denial, and frankly--disrespect. After the most recent damage, I submitted photos, repair estimates, and every piece of documentation their upper management requested--including trade-in paperwork after the truck was sold. Instead of taking accountability, TimberTown leadership accused both me and a third party (Covert, the dealership I traded the truck to) of fraud, simply because I followed through on what they originally asked me to do. Most offensively, they accused the sales manager at Covert--someone I've never even met or spoken to--of helping me fabricate paperwork. This person was simply trying to help me provide TimberTown the documents they requested. I've been trying to get this resolved since Fall 2023. This morning, I emailed Josh Clinksales, TimberTown's CFO per his email signature, to request that all further communication take place via email or text, as I was tired of phone calls where I was repeatedly accused of fraud. Minutes later, Josh called me directly and said: "Christian, I've talked to upper management. Do whatever you have to do. We're not going to fix or pay anything." That was the final word. This is not a miscommunication. This is a company choosing to ignore clear evidence and deny accountability, even after a repeated history of damage. I've spent thousands of dollars at this store--more than what I'm even requesting. I took a loss when I traded in that damaged vehicle because TimberTown refused to do the right thing, and I was left to cover the cost out of pocket. I'm posting this review, along with photos from both damage incidents, so that other contractors and customers know: if something goes wrong at TimberTown, you may be completely on your own. Even if they ask for estimates, receipts, or documents, it may lead nowhere. You may just end up wasting your time, your money, and your energy for them to ultimately tell you they don't care and won't do anything about it. https://www.google.com/search?q=timbertown&sca_esv=d4be40e2387352c5&rlz=1C5CHFA_enUS1114US1114&ei=8zZUaPLHMo_AkPIPraK3CQ&gs_ssp=eJzj4tZP1zcsyTIvLzHMM2C0UjWosDAzMUlONTUwNE02TEw1NrUyqDA0Tk02sjBIsjBJTjFNS0n14irJzE1KLSrJL88DAEuiE04&oq=timbertown&gs_lp=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&sclient=gws-wiz-serp#lrd=0x8644ce5015c1ae35:0x13ec280b84cd5fde,1,,,,

    Outstanding customer service by Drew and follow up and easily order product…read more Product arrived earlier thank expected. Service by Drew was outstanding.

    Midwest Tile, Marble & Granite - After: the counter

    Midwest Tile, Marble & Granite

    (6 reviews)

    Leon was a tremendous help when we built our home. They were all so patient with us through the…read morewhole process. Now, two years later, we still get so many compliments on the countertops and tile we bought there. I wrote Leon with questions about maintenance questions, and he promptly replied (even though we were done with purchases years ago).

    **Leon Pettigrew** is the most outstanding Operations Manager. He actually CARES about getting you…read morethe material you want (quartzite in my case). I fell for a very specific blue quartzite (Ijen Blue). I shopped all over town and all the Ijen Blue slabs were washed out and polished. Leon went above and beyond to make sure I secured 4 slabs of this beautiful material WITH deep color and a honed finish. Leon is professional, incredibly knowledgeable, customer-service oriented and just a wonderful person to do business with. I loved this guy so much, I insisted my fabricator use their quartz as well to finish out my new home build. Quartz is pretty much the same from manufacturer to manufacturer (imho)- but Midwest had everything I needed. I was happy to make sure Midwest got my business. I also felt like their pricing was very fair and reasonable. On our original visit to Midwest, we were lucky enough to have Christy Smeltzer assist us. She helped us choose quartz slabs for our primary bath, guest bedrooms and laundry room. She is also an incredible asset to Midwest. I would recommend Leon, Christy and Midwest Tile to anyone.

    Julian Flooring - 7.5" Cascade White Oak Flooring

    Julian Flooring

    (21 reviews)

    We bought our home in Austin and originally hired another flooring contractor to install brushed…read morewhite oak engineered hardwood throughout the house and on the stairs. Unfortunately, that experience was a disaster. The floors were never properly flattened, and the installation was a complete botch job. We found Julian online, and from the start he was professional, knowledgeable, and confident in how to fix the situation. He came by, explained how he could remove the damaged flooring and would install everything correctly, and gave us a reasonable timeline and rate. We decided to move forward with him, and we are so glad we did. Julian and his two crew members were outstanding. They were always on time, incredibly respectful of our home, and as clean and careful as possible throughout the project. Their professionalism and attention to detail really stood out. Julian also kept us updated throughout the process by sending photos and videos along the way, which gave us a lot of peace of mind and helped us see the progress being made. He also went above and beyond when we asked to add extra work to the job, including tiling our fireplace and removing a built-in bookshelf. Not only did they handle those tasks beautifully, but they patched the wall and ceiling so well that you would never even know the bookshelf had been there. Julian also installed the flooring on our stairs and made a few recommendations about the flooring pattern that ended up making a huge difference in the final look. His experience and eye for detail gave us a much better result than we even expected. What started as one of the most stressful parts of our homeownership experience ended as well as it possibly could have thanks to Julian. We only wish we had hired him from the beginning. We highly recommend Julian to anyone looking for a professional, skilled, and trustworthy flooring installer. Thank you, Julian, for making our vision come to life with such a beautiful and professional installation of our brushed white oak.

    We hired Julian to do our floors and he and his team did an amazing job. Always kept us informed of…read moretheir progress and very responsive. We would totally recommend Julian for any flooring project.

    ProSource of Austin - flooring - Updated May 2026

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