Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

Great pricing and install quality....if you can deal with the delays…read more Our flooring adventure began with a bang. More precisely, a whimper. Our two dogs had absolutely destroyed our ten year old carpet, and we were long overdue for a replacement. More carpet, for maximum dog wallowing/belly rubs? Or deny them these simple pleasures and go for hardwood? As our budget would have it, neither; we ended up opting for vinyl plank. Andrea was very helpful during the selection process, sent us home with a few samples and within 20 minutes we had a winner. A few days later she came by to take measurements, collect our deposit and give us an arrival date. The date came and went. "Well, no worries" I thought, Fashion Floors was in the midst of moving their showroom, this was far from a carpet emergency (is there such a thing?) and they hadn't cashed our deposit check anyway. After a few rounds of phone tag, we settled on an install date! Typically this would be the type of project I would tackle myself (and take months to actually complete), but in this case the install included hauling off the old carpet, leveling the subfloor, as well as removal/re installation of the furniture. I figured it was money well spent. We were told our installers would be here between 9-10am. You already know where this is going. They showed up a little after noon, but to their credit, they started busting ass and had the job nearly complete in five hours. Now, it's the "nearly" part that's key here. Apparently they had either forgotten or not been given all of their supplies, so they left for an hour, came back and worked until nearly 8pm. Kudos for the tenacity and the fact that they completed it in one day, but it would've been nicer not to have to rearrange the entire day. We finally made it to their new showroom to go drop off our final payment, only to find the place dark, doors locked at 10am on a Friday. We hopped next door to TacoDeli for a leisurely brunch, came back at 11 to find the place still closed. Bizarre. This necessitated another trip the next week to get these folks paid. Pretending to be outraged on the internet seems to be the newest fad, but you'll get none of that from me. There were some minor inconveniences here and there, but at the end of the day we are very happy with the material and installation, and the new flooring really did transform our bedroom. Give Fashion Floors a holler.

The store has good collection of LVP and the owner Janak was attentive to our requirements and…read morehelped me through the selection. Had no issues there. They had to remove the tiles/carpet and then had to install the LVP in my brand new home. The guy who turned up to get this job done did not even have minimum sense to seal down the areas to avoid the dust from tiles to spread. Also, owner had told me he would send shoe moulds but then did not. I had to follow up on that and get it on time. After the LVP installation , I was so disappointed to see a lot of dents/paint peels off the walls everywhere he took off the tiles. The shoe moulds was in a different color and did not go well with the baseboard. Owner promised me to correct with paint touch ups but never showed up after collecting the check. I realised only at the end how the owner could offer me better pricing. He balanced the good quality product with cheap labor. Owner does not respond to any future queries. I had to hire painters at my expense to fix the damages. I would not recommend this business to my friends.

We recently had Timbercreek Floors replace the tile in our home with luxury vinyl plank and we…read morecouldn't be happier with the experience. Ryan was incredibly communicative throughout the entire process and went above and beyond by making sure we had a variety of flooring options to choose from, even coordinating with a vendor I had been following. The installation team worked quickly and efficiently, meeting a tight deadline without sacrificing quality. The finished product looks amazing!

Three years ago we had vinyl put in over our tile with Timbercreek. Over the last three years there…read morehave been some issues that have come up, and Ryan has been available and willing over the time to fix the issues. Unfortunately it came down to replacing all of the flooring due to our floor being discontinued. Ryan was quick to get a resolution, always communicating and extremely patient and helpful during the process. His team was clean, efficient and kind (which is so important when they're in your home for multiple days) We were happy previously, and continue to be happy customers who would highly recommend Timbercreek for flooring. Thank you Ryan for getting us a solution to the problem, your lifetime warranty is just that!

Soleil Floors exceeded every expectation I had for a flooring company. Having remodeled two homes…read morebefore, I can honestly say I've never worked with a company that handled a flooring project this well. We had them replace existing hardwood through out the entire home with luxury engineered hardwood. Their communication was exceptional, especially since I was living out of town during the remodel. They kept me informed every step of the way, and their professionalism, craftsmanship, attention to detail, and execution were second to none. Our hardwood floors turned out absolutely beautiful, and because of this experience, I've already hired them for additional projects. They're truly a dream to work with. To top it all off, their pricing was better than other companies we considered, yet the quality of their work was unmatched. I wouldn't hesitate to recommend Soleil Floors to anyone looking for a company that genuinely takes pride in what they do.

We had a horrible experience with Soleil Floors. From the jump, the number of days the job would…read moretake was incorrect; they told us one... it took more than one. Our rep didn't think through the job and asked the day of install about our baseboards then claimed it was a "client change" to the job. I didn't think of the baseboard situation as I don't do this for a living. There sales rep did not do enough due diligence guiding us through our vision. The wood floor itself is great and high quality but the rest was a nightmare. Don't have them do anything other than flooring - their light construction and painting is honestly incompetent and terrible. Lastly, new carpet for our family room. They upsold us a super plush pad then failed to write it up correctly. When I asked why the pad was not correct (after install) they acted like I'm a carpet pad expert and I ordered the blah blah blah 8 pound something or other. They were wrong, got it wrong, I opted not to PAY to fix it so I'll live with it, I guess. Overall, terrible experience but it could be the rep I got. Totally uncoordinated and a lack of communication for what we needed for this project. Very disappointed since we used Soleil as a referral from a friend.

Love the work they did! They showed up when they said they would, easy to talk to & did an awesome…read morejob on the floors. Paid attention to the little details, cleaned up after themselves, and made the whole thing was stress free. 10/10 would recommend totally worth every penny. Thanks guys

Jeromy and Nick helped me repair the tiles damaged by the plumber one day after I sent over the…read morequote. They showed up within the same day to evaluate the project. Gave me a quote in the afternoon and perform the work the very next day and that's one day before Thanksgiving. I am truly blown away by the quality of the work ease of communication as well as their dedication to perfection . I will be more than happy to hire them again for any future project and recommend them to all my friends who are in need of tiling and flooring work!

Bob the owner was very knowledgeable. Saved some money by loophole in getting consumer rather than…read morebuilder version of LVT flooring. The installers, Vincente(lead) and Jose were fantastic. Vincente did the stairs and it came out outstanding. Everything from prep, the installers leveled the floor, to cleanup and good attitude made it a success. Please give small businesses your business, stay away from big box.

This company does really nice work -- I'm very pleased with the results. The craftsmanship is great…read more-- the flooring was smooth, neat, and precise. They also worked fast and left everything very clean. For reference, they ripped up old carpet and placed new hardwood in 2 bedrooms and 1 master closet. It took a little time to get the closest match but Bob was nice enough to come out twice to drop off two different floor samples. However, I was craving a bit more communication on their end. Bob is very responsive to messages which I appreciate but this was a job at an unoccupied home (belonging to my parents) with a hidden key so I did want more updates (especially with my folks constantly asking me). I did not receive notification of job start or finish. I had to reach out to get that. I didn't find out that the job was completed until the following day. I received an immediate reply to my messages which is nice but like I said, I'd have preferred more proactive communication. Not a big deal but worth mentioning. Ultimately, a pleasant experience and we're all happy with the results.

Bernardo and his team were absolute pros with the flooring replacement project on our new home. His…read moreteam showed up on time and got right to work removing the old carpet and tile flooring and installing the new tile and wood very quickly. He and his team made sure it was a true turn key job and was very helping making suggestions and answering questions. Couldn't recommend him enough!

Professional, clean, easy to work with and quality work at a fair price. We purchased a new home…read moreand wanted the rooms with carpet removed and replaced with the existing flooring in the common areas. I purchased the flooring & materials. Kings Perez removed and installed everything. Great work, we are 3 months past the completion and zero issues. The new flooring was tied into the existing flooring properly. Love the work.

Summary: I would NEVER use this contractor again…read more I purchased my flooring from Floor & Decor and was STRONGLY encouraged to use their contractors - Installation Made Easy - which turned to be Angel Superior Flooring (ASF). The estimator, Rosie, said we had just over 1,000 sq ft and the installers would do 200-300 sq ft per day so we estimated 5 days. We planned to be out of town for a week starting April 17. We discovered that ASF would not paint the molding - we paid them to move all of the furniture (about $700) and put it all back when they were done, but that would leave us with heavy furniture against a wall that would need to be moved again for the painter. Grrr. We decided that ASF would leave the furniture away from the walls and then the painter would come in, paint the molding, and put the furniture back. It's heavy wood furniture and we're too old to be dealing with it. We scheduled all of the material to be delivered from F&D for April 16. On the morning of April 16, one of the ASF installers showed up ready to start work. We sent him away since we had no material and he was a day early. F&D delivered the material shortly before noon on the 16th. The missed the shoe molding required for this project so I phoned and had it scheduled for the next day. The next day, the molding showed up before ASF did so we were back on track. The shopping list that ASF gave us was for 255' of shoe molding. It comes in 16' pieces so F&D sold us 16 pieces. We left on our trip. I discovered on my trip that my Internet went out. It acted like the T-Mobile gateway was unplugged. I had left explicit instructions for them not to unplug it because we have things that need Internet (like our irrigation system). I texted ASF on Monday morning asking them to plug it back in again when they got and was told the job was already completed - they went for speed and not quality. They said they didn't touch the gateway. They lied - it was unplugged at the gateway end so they likely knocked it off the shelf, it became unplugged, they put it back and didn't say anything. That was the least of our problems... The painter showed up the Friday while we were gone to finish painting the shoe molding. He texts me pictures showing scuff marks all over the floor - he noticed this before he even started painting. So I texted ASF and they said they'd send somebody over on Saturday to clean them up. We got home from our trip 2 days early on Saturday night. I see scuff marks all over a filthy floor. I pulled the electronic door lock logs and see that they were here for 6 minutes. So they walked in, looked around blindly, and didn't do a darn thing and left. My wife spent a good part of Sunday vacuuming and mopping the floor. We then spent time with postit notes beside every scuff mark and a couple of dents on the floor and told them to come back and fix them. We also emptied out the cardboard from our garbage can and put it in the recycle can, and we finished picking up the garbage that they left outside. Our neighbor had already picked some off the driveway and some out of our garden. The painter immediately noticed that there was a mixture of shoe molding and quarter-round used for the project. One of the closets didn't have either shoe molding or quarter-round! I asked ASF and they said they ran out of shoe molding. Their supervisor, Ivan, said they only used quarter-round in the closets where it wouldn't be noticeable. I pointed out that part of the master bedroom had shoe molding and part had quarter-round. The hallway also had a mix facing each other. They matched the corner joints by slathering silicone over them. Ivan said they used 50-60' of quarter-round so they either missed the estimate by over 20% or F&D didn't deliver what I paid for. I'll never know which it was. The supervisor offered to replace the quarter-round with shoe molding. However, it would be OUR expense to buy the shoe molding, and OUR expense to have it repainted. I told him we weren't going to do that but I wasn't happy about it. When they came today, they cleaned up all of the marks with acetone, did a nice job on the shoe molding in the closet (they were struggling to get around shelving in there), and ended up replacing 1 tile that was dented. Ivan tried to say that it wasn't dented at all and it was my imagination, and the flooring guy today tried to say somebody else must have dented it - but there was nobody home between the time they left and when it was found. He then said it must have come that way from F&D and that it wasn't noticed during the install. ASF opened the packages and ASF put the flooring down. They need to pay attention to what they're installing. The master bedroom closet had a larger dent but to fix it would have meant removing and replacing the molding so we left it. Again, why did they install a dented piece in the corner of a closet? Overall, we have a new floor and we've made our final payment. But I can't say we're happy.

Phil was great at helping us determine what we needed for the project, and what would work best in…read moreour home for new flooring. Rebecca & Rosie (in the office) were quick to respond to any questions we had. The turn around time was fast, the crew was prompt and helpful. I would recommend them for your next project!