Quality work. Very pleased. Matched tile from 2 different directions beautifully. Would use again if I need more flooring work.

Wes and his crew are amazing! I called last minute, he showed up to give me a more than fair price. Even had a break in the schedule amd work started 2hrs later. In under 3 days my yard (wish I had taken pre work photos) transformed from the dead forest to an open (completely cleaned up) area of trees that now show life, and room for new growth!! Can't promise he can always be available in 2hrs but I guarantee he will showw up give you the best price for the exceptional quality of work him and his crew provide. Wes is extremely knowledgeable and his crew is highly trained and works diligently and efficiently. Nicole read more

Cindy was very helpful in guiding me without being pushy in choosing flooring and letting me take plenty of time to decide! Rob was great with suggestions for installation issues. I cannot say enough about Luis and his crew who installed the luxury vinyl plank flooring on my stairs and upstairs bedrooms. They worked like crazy from fixing the creaking wood, to moving the furniture and fitting it in amazing spaces, to putting pads on the furniture before putting it back. And they worked so hard, long days and did extras like fix loose wood railing and a loose door threshold. They transformed my stairs. I feel like I have a new house upstairs. Wonderful company! read more

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Butler floors put in vinyl flooring for my three bedrooms and a hallway. My experience had been exceptional from the conversation with Cindy and picking up my flooring and colors (they have plenty to choose from) to having Rob measure my floors. Everything happened as scheduled and then the crew came in to put my floors in - Luis was incredible as was his crew. they moved all my heavy furniture and did a fantastic job. My dream come true floor is beautiful. The way Luis moved around the hallway and railing and how he was so creative in making the top of the stairs look so nice was impressive! Thank you Cindy and Rob and Luis, gracias por todo. Tienes un talento en lo que haces. Muchisimas gracias. Maria S. read more

Butler Floors replaced the carpet in two bedrooms and my living room/dining room. This company is exceptional. Everyone and I mean everyone was knowledgeable, professional, personable and a pleasure to work with. Cindy offered suggestions but let me guide the selection process. Samples were freely offered to take home. Rob was a pro at measuring space and letting me know the process and what I could do to keep the project on track. Luis and his crew were amazing. They were steady, informative and an excellent group of installers. A pleasure from start to finish. read more

We had been wanting hardwood floors for years and talked with owners Rob and Cindy several times, but never could manage it. This year we ended up buying a fixer-upper and flooring was essential, so back to Butler Floors we went. We did lots of research and they were extremely knowledgeable and helpful with our many questions and we finally decided to go with engineered hardwood and carpet. Our house is older and wonky, with a number of structural issues that have popped up. The floors were uneven and we had layers of vinyl and tile that needed to come up. Additionally we have a full wall fireplace and I was concerned how the wood floors would look against it. Rob quickly came out to give us a bid and assured us his team could handle all the weirdness. They were able to get started within a couple of weeks and worked quickly. They did a beautiful job laying carpet in the bedrooms, floating our floors and laying the hardwood. It looks amazing against the fireplace. After, his team cleaned up impeccably. The floors were everything I'd dreamed about for years. It's worth noting we also looked into Home Depot floors and installation and Butler's quote was only a little higher. But I absolutely think it was worth it for a higher quality product and expert installation. We are incredibly impressed with the job they did and will have any future flooring done by them as well. read more

Butler Floors - Beautiful job by Butler Floors! - Carpeting Near Me - Austin, Texas

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Butler Floors replaced the linoleum in my kitchen with vinyl plank flooring. They were a pleasure to work with from start to finish. They are very helpful about sharing sample materials. They responded quickly and provided good communication throughout. Luis and the guys doing the installation are great. They did a very good job. When they were done, they put the furniture back just where it belonged, and they did a really good job cleaning up. read more

I knew nothing about flooring and Butler Flooring folks were helpful, professional and patient. It can be somewhat overwhelming to go into a store with such a wide selection and be able to choose the perfect floor covering. Cindy's expertise and advice helped me quickly select a flooring that ended up meeting my criteria. Kudos to Luis & the other installers who were efficient, careful, competent and communicative. Butler flooring were straight shooters and earned my trust. I would go back to them if i ever need more flooring. read more

Butler Floors - a hardwood floor in an empty room - Carpeting Near Me - Austin, Texas

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I can't say enough about how amazing Cindy Butler is! Cindy helped us find a match for a discontinued LVP flooring in our house. She provided installation advice as well as ordered the flooring for us. When we had to order more because we had to replace some of the flooring that had previously been installed incorrectly, Cindy was there for us. A box had been damaged during shipping of the second order and Cindy let us keep it and credited the cost back. read more

We recently had both tile and wood flooring installed by Butler Floors. Both Cindy and Rob were very helpful and patient during the selection process, and the installers did a great job! I would highly recommend them for your flooring needs! read more

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I had Butler Floors install wood laminate at my home over the holidays and I couldn't be happier with the results. They were so helpful throughout the process of choosing the flooring and installation. I was able to bring good sized samples home and live with them for a few days to see how they look at different times of the day. Everyone at Butler Floors was so professional. It took three days to install the flooring in my living and dining room. The most intense part of the installation was my staircase. I was so glad to choose a local company instead of a big box store. No one at those stores even offered to answer questions that is if you could find a sales associate. Then I had to pay for my tiny little samples. Please go in and visit with the folks at Butler Flooring and experience their expertise and service for yourself. read more

Butler Floors - New Floors have made such a beautiful difference! - Carpeting Near Me - Austin, Texas

Excellent customer service. Worked with Cindy on my project and she was so responsive and knowledgeable about different carpet types, options and insight. Highly recommend. read more

Great customer service and product that stands the test of time. Still love the luxury vinyl plank and carpet that I purchased 6 years ago!

Rob and Cindy are the best to work with. They have a terrific selection of floors and worked with me to find a solution for my unique situation. The team they sent out to install was FABULOUS and did such great work. Overall, would highly recommend. read more

What a big job it is to get everything prepared to update flooring in your home. From measuring to picking the right floor, the process can be overwhelming. If these are your thoughts, then visit Butler Flooring! They took the stress out of it and made it into an enjoyable experience. As soon as I walked in, Cindy greeted me and heard my wishes on what look I was going for. She did an amazing job at steering me in the right direction. Rob did an an amazing job at making sure the installation went well. My flooring was just completed today and I'm so happy! It looks amazing. Thank you so much Cindy and Rob -- I'm glad I found your business! read more

Butler Floors - New flooring in my condo. I love it! - Carpeting Near Me - Austin, Texas

I must say the Mannington wood floors look pretty dang beautiful. However, and this is nothing to do with Butler Floors, I miss my carpet. My home has become somewhat louder and different. I cannot put my finger directly on it, but it is definitely a big change. I have always had carpet in my homes, apart from the stained concrete renovation I did on a house many years back. So, it may take a little getting used to. Their installers were very efficient and precise. Many of the rough cuts around doorways and such were perfectly done. I opted to have them paint the shoemold, which ended up being an additional $210. There is an option to do this yourself and I think I should of done so myself, since they knocked that out in less than an hour. I guess you pay for being lazy.. :) Just two little dings in my experience. One was, there was almost a full box, about 90%, of hardwood was left over as "attic stock". That worked out to be at $8.79 about $200 bucks in excess.. this very well may be standard in getting floors done, but I wouldn't know. It is for repairs etc. The second was after the work was completed and I emailed them that the floors looked great, I got a response that I would receive my final invoice in a few minutes. A couple of days later, I emailed them to remind them that I hadn't received the final invoice. The next day I did get the invoice and the following day a phone call asking for payment... or as I was reminded it was the end of the month and they were calling everyone who owed them money. It was an awkward moment. I only had the invoice for 24 hrs and was certainly planning on paying it once I fully reviewed it. Kind of left with a feeling that I got a call from a bill collector for a bill presented just 24hrs before, which I had to remind them to send to me. Notwithstanding those two issues, they do extremely good work. The floors are "delicious" as my Suzie and friends who have seen it. They have a great deal of options and stand by their work. I would definitely give this local business an opportunity to work with your budget and flooring needs. read more

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This couple knows how to run a business. She runs the store and he oversees the install. Both have fantastic personalities and great knowledge of flooring. Their prices are competitive with the big box stores, but the customer service is way better. It's been six months since we got our wood laminate floors installed and we still love them. I tell everyone about Butler floors! read more

Butler Floors - Wood laminate floors-six months after the install and they still look great! - Carpeting Near Me - Austin, Texas

Rob Butler and his team were great from start to finish. Very quick response time, came out when requested for a room measurement. Product came in earlier than expected and was installed in one day when they said it would take two. Highly recommended to anyone looking to have there floors done. read more

Butler Floors - Before and after pictures. We had carpet removed and had hardwood vinyl planks installed. Great job. 700+ sqft done in one day. - Carpeting Near Me - Austin, Texas

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If your looking for a one stop shop for flooring solutions, look no further. Rob and Cindy Butler were great to work from beginning to end and took the time to understand our needs. Their installers were kind, professional and ON TIME, which is a feat in the current construction environment. I would not hesitate to recommend Butler Flooring to anyone interested in new flooring. read more

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Had a great experience with Butler floors, very professional and prompt group. Came at the times that were scheduled, very conscious of not making too much of a mess. They allowed us to take home samples of flooring and a no pressure sales technique. Our floors came out looking fantastic and I'm so happy to see them every time I walk into the rooms. read more

You won't read another review quite like this: I found Butler Floors on Yelp after reading their reviews. Rob, one of the owners, came to my home for an estimate to tile our shower and floor. During small talk while he was taking measurements, I discovered that Rob hired me to work at a restaurant where he was a manager way back in 1991! I remembered Rob's commitment towards investing in people who had potential and a solid work ethic. In fact, I was one of those many people that benefited from it. I knew I wanted to hire Butler Floors after remembering my experience working with Rob. This decision payed off big time! The tile in my bathroom was masterfully done; the job was completed quickly, efficiently, and cleanly. I strongly recommend Butler floors for tiling and flooring. My only regret is that I have only one more bathroom for Butler Floors to tile read more

Well, the lady that answered the phone was quite nice, but the fact that this company won't do flooring work in my building because "the installers just don't want to work there anymore?" That's both absurd and unprofessional. I get that the building I'm buying into has a good few rules and regulations that have to be adhered to. I also get that such rules and regulations may be viewed as a challenge when installers are used to working without many (if any) restrictions elsewhere. BUT, for that to be an excuse to not provide me with service? Again, see sentence two re: absurd and unprofessional. Frankly, it's easy to follow rules and regulations, you simply have to be make yourself aware of them. If this is beyond your installers' abilities or interest, maybe your company needs better installers? Or maybe you simply need to make yourself and your installers aware of any/all building regulations ahead of time, to preempt any possible challenges and to make things run as smoothly as possible for everyone involved. After all, such rules/regulations are put in place to protect the interests of all parties, not just your company. The fact that the rejection came from Rob (via text to the aforementioned young lady) makes this slight all the more offensive. The interpretation being that "My installers desires outweigh my (potential) customers needs." In my opinion, that's no way to run a business. BOTTOM LINE: This company may receive great reviews, but depending on where you live, you may not qualify for their service. Seemingly, the customer's needs are secondary to this company's desire to avoid building-specific rules and regulations. Regarding Cindy Butler's 12/14/2016 response: I did NOT call for a tiling bid, I called because I wanted an estimate on flooring. I was told in no uncertain terms that this company's installers did not want to work in my building (by Cindy apparently) and that was confirmed by Rob Butler as mentioned above. In addition, I did ask if tile that the previous owner had added to a small wall on a kitchen bar could be removed and replaced. This work does not require any special equipment (particularly not tile cutters). It requires hand tools that can be used in any location, and Cindy stated that the company does do this work. So..it seems Cindy Butler is adding to both the absurdity and lack of professionalism of this company, because she responded with inaccurate and misleading information. read more

I needed flooring for my spare bedrooms to replace carpet, the moment I walked in the showroom, I had a absolutely fantastic experience. The Butler's helped me find the perfect flooring, they made the whole experience super easy. They took the extra effort to find transition pieces to match my existing flooring. I am thrilled with the outcome and how fast it all came together. read more

Just purchased wood flooring from Butler Floors and couldn't be more ecstatic! I have to admit, I think my house looks pretty sexy. Rob and Cindy are a great husband and wife team. This place is family owned and it feels exactly that way. Friendly, open, honest and welcoming. I spent probably 3-4 months asking many questions, sending many emails, being very indecisive (big surprise!), and picking up/dropping off many floor samples without any complications. Rob and Cindy were always very responsive, patient and helpful to all my questions and concerns. Cindy even sent me numerous client pictures of the wood floors installed to give me an idea of the look of the wood and the different variations wood sizes (5 inch, variable widths). They do installation work too, which honestly I regret not going with them (the work probably would have been finished quicker with less mis-communication and pricing issues, lesson learned..to be saved for a different review), but would not hesitate to return if I needed more flooring material. 5,000 thumbs up for Butler Floors! Oh and btw, I also did my research on the pricing of the wood I bought from Rob and Cindy and they were by far the lowest price, quadruple bonus points! read more

Spectacular! After visiting two big box stores, and have both of them mess up the quote, I found Butler Floors on Yelp. (The Yelpers NEVER let me down.) I visited the website, sent an email in and visited that same Saturday, even though they are technically closed. The owner was there doing some paperwork and could not have been more helpful. We ended up choosing a dark, hand scraped maple. The installation crew is fantastic, they are friendly and keep the work area as clean as humanly possible. The quality of the install met even my high standards. I love it when I find a vendor that really delivers. I'd be friends with these folks and they are my flooring company as long as they are in business. 5 Stars really isn't enough to express my pleasure with the entire experience from shopping, quoting, on-time install, the crew, the quality of the product and the installation, and the attention to detail. A++++. Tips: Cover your smoke detectors with plastic wrap on the day(s) of install so the saw doesn't set them off. Cover things like TVs that are wall mounted. Pack up little stuff. I rented BungoBoxes to store my things while the house was being remodeled, I cannot tell you how happy I am I did that. Things are safe and dust free and they deliver and pickup the boxes. (See my review for BungoBox.) This small investment of time makes everything go much smoother for everyone. Please folks, skip the big box stores and give the local businesses a try. I got a better product from Butler, with quality installation, at a very nice price. We are thrilled with my new floors. read more

It's been a few months since I bought carpet from Butler Floors, but the excellent service I received from Rob and Cindy is still fresh in my mind. We had new carpet put in our upstairs bedrooms, and I couldn't be happier with the result. Cindy helped me pick a nylon carpet that has all the look and versatility of sisal, but none of the icky feel and difficult maintenance. Rob came out himself to do the estimates, and their long time installer did a very professional job. Since installation, I've spent an embarrassing amount of time rolling around on my son's floor. Who knew carpet could be so awesome? read more

Rob and Cindy were great to work with. Professional, nice, and to the point. They quoted me for $300 less than home depot and I even paid less because their install team used less prep material than anticipated. Highly suggest using this team! read more

After contacting three different flooring businesses, ended up going with Butler floors. And not because they were the least expensive of our bids (they were in the middle and when asked about their pricing, they replied they pay their installers well because they do quality work). We replaced 1,100 of carpet upstairs this week and it looks AMAZING! They are a locally owned business - Cindy is easy to work with and has great suggestions and will send you as many samples as you need. Her husband Rob, also easy to work with, handles the measuring and scheduling. The install crew showed when scheduled, were professional and polite, and put everything back after they were done AND vacuumed/swept. Overall a super positive experience and would HIGHLY recommend/use them on our next project. read more

I would absolutely recommend Butler Floors to anyone looking to get some flooring work done in Austin. They were helpful, friendly, and went above and beyond to make sure the job was done right. With my kitchen, it turned out that there was a strange issue with my subflooring that could have been quite problematic and cost me a lot of money to fix. However, Rob came over and consulted with his experienced installation lead, and they came up with a solution. They spent a whole extra day fixing the subflooring and didn't charge me a dime more. I really appreciate their efforts to go above and beyond; I'm so glad I went with a local business who was able to meet my needs much better than any chain business. read more

Great selection and prices while being fast, efficient and friendly! After getting a ridiculous bid from a big chain home store, I decided to shop around and found Butler Floors on Yelp. After speaking with Cindy (who was very friendly and helpful) my husband and I went to check out some samples in their south Austin location. They had a HUGE selection and were very knowledgeable about their product. We had decided on laminate floors and found exactly what we were looking for with the help of Rob and Cindy. We were in kind of a hurry since we had relatives coming in and we needed the project done very quickly. The installers from Butler Floors came out and did our living room, hall, closets and entryway, removed our tile and installed our awesome new floors in one day! I really appreciated that the prices were very reasonable and I didn't feel like I was getting ripped off or getting a poor quality floor. They look spectacular and we couldn't be happier! read more

I was needing to do a pretty small tile job in my bathroom. I already had my installer and needed the materials. I tried several places before finding Butler Floors. I had trouble even getting people to talk to me when I told them how much tile I needed. Then I found Butler Floors. I dealt with both Rob and Cindy. They were both very responsive and courteous. I ordered the tile through Cindy, paid over the phone with a credit card, and it came in in a couple days. It was exactly what I needed -- and no outrageous shipping fees like an internet order would have required. Also, the price for the tile was very reasonable. I feel confident they would do just as well on a large job. I would not hesitate to recommend them. read more

We had the carpet in our bedroom and master closet replaced. I got a few other quotes from around town and Butler Floors was definitely competitive. Cindy was very helpful in the showroom and coordinating logistics, and Rob was also wonderful. Everything was like clockwork and our floors look beautiful. Save yourself some shopping-around time, and just go straight to Butler Floors. read more

My personal experiences with Butler Floors are yet another testimony to how wonderful this locally owned business is. I was time constrained to redo the flooring in my master bedroom and walked into the store with a few ideas in mind. I worked with Cindy to narrow down options and she not only made sure I didn't miss anything good in the showroom, but also that I knew what was on sale. I really appreciated that she was conscious of both my tastes and my wallet. When it came time to install, Rob (Cindy's husband and co-owner) was there to make sure the install went smoothly and ensure I was satisfied. About 2 years after the floor was put in, my house cleaners damaged the wood floor. Cindy jumped in and connected me with a reputable repair team and made sure that I had enough spare planks to do all of the necessary repair work. My husband and I are house hunting and I've already told Cindy that they will be reflooring my next home! read more

I went to Butler Floors after totally being blown off by another flooring company. I was greeted by the owner who was super friendly and directed me to exactly what I was looking for. I met her husband and he said he would call me the next morning to schedule a time to measure. He did. Everything worked as it should. The crew that showed up was also great. ... They were friendly, respectful and they knew what they were doing. My living room and two bedrooms were knocked out in two days. I love my new floors! read more

Rob, Cindy, and their team were great to work with, and did a really nice job.

I would like to thank such a great team at Butler Floors. It is our first experience with buying an older home and making it our own and the tile work that Rob's guys did made a couple of old rooms look brand new! They did a great job! We can't wait to get them back to complete more projects. Cindy & Rob are wonderful to work with! We highly recommend them. Bonnie read more

Woohoo! is Right!! Butler's price, quality, and service was awesome! Hands down I would recommend to anyone. Amy & Kyle read more

Locally owned family business that took the time to answer all of our questions and helped us pick a floor we love and that meets our needs. Floors were done on time, below the estimated cost, no mess was left behind, and the floor we picked looks great! What more could you ask for! read more

It's too bad there are only 5 stars because the service I received from Butler Floors far surpasses 5 stars. Cindy and Rob were both extremely helpful and courteous. I told Rob my budget and he showed me my best options within that budget. Cindy reached out several times to help me with my financing and worked to make certain it was all in order. The install crew were hardworking and very conscientious to assure none of my belongings were damaged when being moved. About a week after the install, Rob called just to make sure I was happy with my new carpet and that all was good. Now that's Customer Service! :-) I highly recommend Butler Floors for your next job whether it is carpet, tile or hardwood. Rob and Cindy know their product and know what good Customer Service should be. read more

We had a great experience with Butler Floors. I only needed a very small amount of vinyl flooring for a laundry room, and Cindy was super helpful. This was during COVID-19, so she even arranged for a socially distant drop off of floor samples so I could see them in person before deciding. I was really impressed with the level of customer service, given that it was such a small order. The flooring we ordered was super reasonably priced, and it looks awesome! read more