Rude old men, except Perry When we first came in looking for flooring, Perry helped us out. Very patient, courteous and honest. We loved the store. We selected some flooring and Perry gave us samples to take home. He later texted us that those are unavailable, so we found something at Home Depot. We still wanted to give this local store our business, so we went back there for our tiles. Perry wasn't there. We told this other person what happened. His response: "Seriously? You went to Home Depot? People come here FROM there!". We explained about the availability, and got no response. We then picked some tile and asked for pricing. "Sorry, you need to wait for Perry". Availability? "Nope". Can we get a sample? "Perry can, he is out". Mr. Rude Grandpa just completely shut us out. We went to some other folks, and same thing. Don't go to this place. Unless Perry is there read more

Great working with Perry again! Quality and value are always great here! Floors look wonderful!

Really frustrating that these places never have reliable hours. Website says close at 4, Yelp says 3, and their door has a piece of paper saying they won't be back until January. Come on. Wasted 30 minutes driving over here. read more

We are so happy with our new floors and the quality service from Austin's Floor Store. We looked at several flooring stores and and found the prices were the best at Austin's Floor Store. Perry was so helpful and never pushy. Being DIY'ers we considered installing our own floors. I am glad we left it to the professionals. They came yesterday to remove the old carpet and install my new flooring. I was expecting it to take two days, but the crew was done in one. It would have taken us several weeks. Everything was left clean and tidy. read more

Wow, these guys were incredible. I walked into the store off the street in total frustration after a horrible experience with Home Depot. Dwight Benson is the MAN. I knew exactly what I wanted for the most part, but he ran me through several variations. He showed up at my house on a Saturday morning, did measurements for free and had a quote for me the following Monday. It was not only competitive, but the overall experience is what impressed me. The flooring contractors showed up the following week and we now have a gorgeous laminate floor through our little bungalow. The installers moved our appliances as well (*brownie points for this. I couldn't move them all by myself with a 11-month old and a 6-year old in tow). Also a huge kudos to the installers. They were great. We jammed to the Texas Tornados for most of the day and I was so impressed with their professionalism and care to do it right I sent them off with an 18-pack of Corona. read more

Austin's Floor Store - Southern Traditions laminate Bunker Oak - P7617 - Flooring Near Me - Austin, Texas

Everything about my experience with Austin's Floor Store was fantastic. I visited the store to find a replacement tile and Bruce was incredibly friendly and informative right from the start. We ended up replacing the flooring throughout the entire house. We love our new floors and the process from start to finish was fantastic. The installers worked their butts off to meet our deadline while maintaining a very high quality of workmanship. Austin's floor store will be my go to for all my future flooring needs. Thanks again, Bruce and Austin's Floor Store! You rock! read more

I interview 4 companies and did a lot of research. This place was honest, did exactly what they promised and more. I am very happy with our new floors. Mr. Perry was professional and answered all my dumb questions. I give thumbs UP! read more

This company was a lifesaver! I had an install with another local Austin based company and the install was not correct. Even with warranty the company would not or did not know how to make things right. The main installer knew exactly what to do and showed us what went wrong. We are grateful to know that we could have a profressional job done and very happy with the look. Thank you so much for jumping in even when you don't work on other's bad installations. read more

We had a vinyl kitchen floor removed and new floor squares installed by Austin's Floor Store 13800 N. IH 35. The install team did not use care and significantly damaged the kitchen baseboards when removing the old floor. They did not have a hand truck/dolley to move our refrigerator, although one was needed. Overall the floor looks OK but the damage was unnecessary. read more

My husband and I are extremely delighted with our new laminate floors that we bought from Austin's Floor Store! The level of professionalism from start to finish was outstanding. Our salesman, Dwight Benson was polite, honest, and highly knowledgeable. The price quoted was exactly within budget and affordable. The installers showed up on time, worked without stopping, and did a beautiful job. Would I recommend this company? Absolutely. read more

I have our new bathroom tile and I am quite happy. John was helpful and steered us to what we wanted that fit our budget. We got a good quality tile for a fair price. The color goes through the entire tile and it is the color I wanted. read more

Austin's Floor Store did my hard flooring installation last month. Perry with Austin's Floor Store was very helpful and thorough in helping us select the right product for our home with durability and aesthetics in mind. We did not do real wood flooring but Perry offered several superior products samples that look great. Professionalism and great customer service from start to finish, this was an excellent experience and our family will enjoy the new floors in our home for years to come. I have referred my friend and family to this company. read more

We were very careful planning the installation of our floors.we had several quotes and went with the floor store. First, our salesman (Bobby) gave us "deals" he didn't remember. So when we received our first quote for our first option he had to change several things. When we decided to go with another floor and get another quote, I simply asked if the box quantity would be the same. He said no, and did his math again and changed it. When the actual install happened, they were short 5 boxes of flooring. They left our house that night while we were gone and didn't call or anything to let us know that they were unable to finish or let us know we (including our toddler) would have nowhere to sleep since they didn't put any furniture back and left it jammed in random places. That was only the start of the mess. When we called bobby about how upset we were, he blamed us for questioning the box amounts and told us it is our fault they were short. As if we're the professionals?! It's our job to ask questions when spending thousands of dollars. Then blamed us for changing the floors and that was now the problem. We never signed any papers except for 1 floor type. The others were just quotes! All he did was blame blame blame any ridiculous way he could. We wanted to talk to a manager and they said they don't have a manager managing them. So we went there in person where we were given the owners business card. The owner was helpful in letting us know that we would not have to pay for the extra boxes of flooring like bobby said we would (he even tried To negotiate that he would pay half). And since bobby told us we wouldn't be priority when scheduling for them to finish once the floors came in, the owner kindly said we would be. And then a few days later, bobby leaves a Voicemail saying the floor installation team would be here Wednesday between 10 and 11 to finish. He says this and says call him with any questions. I have no questions so I don't call. And no one shows up. I call at 2 and bobby says that he cancelled the team because we didn't call him back. He didn't ask us to! He didn't say to call and confirm! Just to call with any questions. Blamed us again for not calling when we were not told to. Luckily, our floors are pretty (because we spend $5 sq foot). It's just a pretty flooring. The floor guys had no respect for our furniture. The bottom of our dresser (that we bought 1 month ago) is broken out. There is a piece to Something sitting on the dresser. I don't know what to. Perhaps it is to the armoire that sways so bad now that we will have to toss it. Anyway, huge mistake going with Austin floor store. We could have bought that same floor anywhere else. I wish we had because paying someone like the floor store after all this really feels like crap. read more

We were referred to Perry by a friend of my wife. All I can say is thank you. It took a little while for Perry to get us the best product for what we wanted to spend and we'd been told by a competitor that we wouldn't be able to find it at all near requested price. But Perry found it. The 4 man crew came and installed both carpet and luxury vinyl in one day. And best of all was the workmanship. These guys were good. They finished off the luxury vinyl with some quarter round against the baseboards and the corners were crisp and clean. They also colored the ends of it so no raw wood showed. They even hid some speaker wire behind the quarter round for me. We highly recommend them. read more

A few months ago we had planned to get our hardwood flooring done through Home Depot. After a terrible process in getting it set up and picking out flooring, they then ordered the WRONG material for our home. We ended up canceling the entire thing and getting our money back. When we finally decided to start the process over (nervously), we decided to go through a local flooring company instead. We hoped we would find someone who really guided through the process, helped us pick the right flooring, and made us feel comfortable about what they'd be showing up with at our house! We found this and more with Michael at Austin's Floor Store on Burnet Rd. From the moment we started talking to him in store, we felt comfortable. He asked us the right questions about what our home was like, whether we had pets (what kind, how heavy... We have a 100lb german shepard!), kids, etc so he could fully guide us towards the right type of flooring for our household. We had looked at a nearby store that only had hardwood, but felt mislead by the answers they gave us and they were somewhat vague about pricing. Michael was upfront and open about pricing. We fell in love with a waterproof vinyl, and when we found out they also move furniture at no charge, we were sold. Did I mention that after he came to measure our home, the estimate was CHEAPER than Home Depot? (And for MUCH nicer floor material.) The installation was a breeze. Having a very young child, we stayed at an Airbnb during the installation, but to my surprise, Michael notified me a DAY EARLY that the job was done! (I was already impressed that it was going to take only 2 days, as Home Depot said 3-4 days.) The floors look absolutely perfect. We are so happy and relieved to have had such a great experience. We feel like we have a brand new home! read more

All of my clients absolutely love these guys. Tim has been helping us for years. Highly recommend them

I spilled ink on our nearly brand new carpet. The ink seeped through to the pad so even after having the carpet cleaned the ink spot came back. I needed to replace the pad under that area, but couldn't find anyone to sell me just a small section of pad. Enter Austin's Floor Store and Perry. Not only was he able to sell me a small section of pad that matched mine, he did so with all the enthusiasm of a person who was selling $10k worth of product even though the actual cost was $6. I will DEFINITELY be calling Perry when it's time to replace our carpet (which with two cats, a dog and an overgrown child (me) tramping all over it shouldn't be too long. Thank you Perry and Austin's Floor Store! read more

This place is awesome! Just bought a new home and looked everywhere to try and find a good price with a quality product. I loved that when I walked in Bobby was able to not only help me find the exact carpet I was looking for, but he also gave me a direct price per square foot installed, rather than telling me one price for carpet, one for removal, one for install, etc... Bobby came out and did the measurement and even though I was running a little behind he didn't mind waiting. He called me later that day and let me know the total price & I was shocked that it came in about $500 less than anyone else. It's probably because he didn't charge me for every little thing like removal or dump fees, and the fee for the stairs was the lowest I had seen. As we got closer to the install I had to reschedule due to issues with paint & called up and was able to get an appointment for a few days after without having to reschedule for a couple weeks out which was awesome! When the guys came yesterday to install the carpet they were super friendly. I asked him to show me where the seems would be and to please be as careful as possible with the new paint. As soon as they pulled up the old carpet they cleaned up (vacuumed & swept) which was great & they allowed me to spray my own pet odor remover so our dog doesn't go where the old dogs favorite spots were. In the end it looks great & there was minimal damage to the paint that only needs a few touch ups. Bottom line, if you're in the market for some new carpet, go see Bobby and spend less than you would anywhere else in The Austin area. read more

We visited the store a couple of times and John came out to give us an estimate to replace our water damaged laminate floor. He was very helpful and knowledgeable. read more

I have used Mr. John Bicknese with Austin's Floor Store several times over the past two years to provide flooring for residential rental properties. Most recently I needed to remove and replace some carpet to get a property for sale. He was not able to match the existing, but as always, he searched his inventory and found smaller quantities that would blend with the existing without breaking my budget. The installers arrive when scheduled and do a good job. read more

have waited 3 weeks to have my floor completed. due to backordered materials and the installer not relaying that it was backordered until after he had most of the floor installed, Trying to get answers via phone calls is terrible. read more

Great selection and fantastic customer service. I highly recommend this store. We bought both carpet and hardwood from them and are very, very pleased. read more