Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

My ruined water-damaged floor needed quick and professional replacement. The good folks at Design…read moreSelect Floors took charge. Ana Marie helped me select a new hardwood floor and explained all the products in detail concerning installation and price. Once selected, she sent a favorable estimate with all the details in materials and labor itemized. They had product available and came over in a week. The crew was conscientious, professional, and efficient. And now...I have floor to be proud of! I'll be using them again for a tile job I plan. Walt

Phenomenal! I was looking for a specific floor from a manufacturer and I saw Design Select Floors…read morewas one of the vendors; I was on an extremely tight timeline, so I called them up and they came the next day for an estimate. The estimate I got was below other quotes I was getting from other installers and they were able to start the job before anyone else I had talked with. The quality of the demo and install was 100%. I could not recommend this company more. Great work.

Ryan helped us replace carpet with hardwood on a very tight timeline. He was able to find some of…read morethe remaining inventory of the existing floors, and get the job done before we moved in. The price was very reasonable, and the installation was smooth. I would definitely use Austin Fine Floors again.

What great customer service! We had an issue with product from a flooring manufacturer, and Ryan…read moreand Maritza went to bat for us. They made sure that we were treated fairly, and they stood behind their promise to sell quality flooring. I highly recommend Austin Fine Floors because of their integrity.

I spoke with Patrick who arranged to do a measurement and they got the correct measurements. He…read morethen gave me the options and I was able to select the most financially appropriate for my needs. Fernando was responsible for completing the installation. He was very gracious and our communication was straightforward and efficient. Fernando did a great job at ny home and sent me photos after. I am very pleased with the results and the way i was treated by Patrick and Fernando. Everyone was polite and friendly. Things went well. All it took was a conversation. I'm glad to recommend The Carpet Stop.

Clear communication on product and price. Smooth and clean installation process…read more I posted my project of replacing carpet at stairs on Yelp. Some contractors charge high price on this small job. One quoted me reasonable price after on-site inspection and measurement, but didn't respond when I agreed to move forward. Fortunately, The Carpet Stop took and finished my job without surcharge. Thank you, Ryan!

I recently bought a fairly new home (only 2 years old) and decided to change the floors right away…read more My realtor recommended Total Pro Flooring and connected me with the owner, Chad Tafs Sr. From there, the process was seamless. Chad assigned Simon to come out, take measurements, and show me flooring samples. Simon was absolutely awesome to work with -- always quick to respond to any questions I had and stayed involved through the entire process. Everything moved faster than expected, which was a huge bonus! Their pricing was also better than other quotes I had received, and the quality of work exceeded my expectations. I'm so happy with how my new floors turned out and grateful my realtor pointed me in the right direction. Big thanks to Chad, Simon, and the entire Total Pro Flooring team!

Total Pro Flooring is the best group of Contractors that I've ever worked with. They are…read moreresponsive, precise, quick and trustworthy. Chad's showroom has an amazing selection of products, varying in all price ranges. There's something for everybody! We did a home remodel, and many of the other Contractors would be late, wouldn't show, or would be way behind schedule, which I've been told is expected, unfortunately. Not this group, true professionals! I 100% would use them again, and would recommend them to anyone else looking for beautifully installed floors.

In the fall, we finally decided to pull the trigger on remodeling our kitchen. The major elements…read moreincluded removing a load-bearing wall, relocating the water and gas lines, and expanding the pantry. We solicited bids from a handful of general contractors, but only a few responded. Interestingly, the one we ultimately selected wasn't even on our initial list. While browsing for LVP flooring samples at Fantastic Floors, I struck up a conversation about our project. Mazz, the owner, eagerly offered to bid on it. Though skeptical at first, I agreed. The very next day, he arrived with his construction team and cabinet partner to discuss our vision in detail. Just a few days later, we received a competitive quote, signed the contract within a week, and work commenced shortly after. Despite some unexpected challenges from the wall removal, they completed the remodel in about a month--far quicker than the 2-3 months quoted by others. If you're considering a remodel, I wholeheartedly recommend Fantastic Floors--be sure to speak with Mazz for outstanding results.

It started out good as I was shopping around. Kai the salesperson was lovely and helpful, he came…read moreright away to measure and things were going well until Mazz the owner came into the picture. Super abrasive and condescending to his crew and employee K. Argued with my design choices, did not listen to me at all and seemed annoyed with my questions about product. Also, took a call in front of my husband and me and kept on speaker. Talk about awkward. It was business related but lots of cussing and yelling between the two. The kicker was they quoted me 5000.00 more than the amazing flooring company we ended up going with and they were going to go right over the existing floor. So less work, more money, when I called to inquire about the process because I researched and got other bids, K was explaining and answering my questions well, 1/2 way through the conversation owner took phone and was aggressively talking to me. I said, "wait did you guys just switch?" He replied, "I can explain better" wow. So disrespectful. If you are ok with going over existing floors and dealing with this behavior, have at it, but I definitely can recommend a much better choice. The company I chose was pleasant to work with, cost effective, and flawless from beginning to end. Doing it the right way, by pulling up the floors is the way to go. Peace of mind for sure and warranties work when it is done correctly, should something happen. I will never have to wonder.

There are three things that really set millennium above our expectations…read more 1) Communication and collaboration were just outstanding. From start to finish we really felt like Stefan and his team were partners with us. They helped us select the right flooring even though it was ultimately less expensive than what we originally thought we would go with. Never did we feel like we were being up sold or pressured. 2) Delivery and quality. Stefan personally walked the job before and after everything was done. They did not ask for final payment until we were completely satisfied. Scheduling was awesome. They worked around all of our challenges and hit our target start and completion dates with precision. This was super valuable because it did not delay our move-in date. 3) Remarkable, genuine, and lasting Customer Service. This is the third thing, but probably the most important. It has been over a year since they installed our floors. We have called them back three times now for help with little things that we did not anticipate. Stefan and his team continue to provide excellent customer service even though there really isn't much money in it for them. For example, we remodeled our bathroom and needed a new transition because the elevation of our bathroom floor changed. It's like a $50 product that surely they don't make much money on. But they delivered. Go with these guys. You won't be disappointed.

I've done my due diligence with at least 4-5 vendors before settling on Millennium and I have no…read moredoubts that I made the right choice. The key decision I settled on Millennium was their in-house hardwood engineered floors....9.5 inches wide coated with polyurethane, European hardwood, and it is astoundingly beautiful. Pricing for this would have gone more than 13 to 16 dollars per sq ft at other stores if I selected a name brand. Let's just say that their pricing was far less and that you'll be hard pressed to find something of this quality at any other store in the area at this price range. Don't let the visuals in the store fool you into thinking that the wood is too wide and long. Buying hardwood flooring is like buying a tv set. It can never be big enough :) The quality of the work was also fantastic. Home depot and lowes saw the picture of my stairs and mentioned that it wasn't possible to work on because of the bottom step. There's no way to replace the bottom step and re-engineer with the new wood. The team did an amazing job overlaying the wood and reconstructing a new stair on top of my existing stair. It was absolutely unbelievable. In sum, I'm very happy about my purchase and am glad to have worked with Stephan, a very passionate, kind, and reasonable business owner who treats his customers right. I wouldn't hesitate to go with Stephan again in the future for any needs I have.

Landers has a seriously wide variety of flooring options with friendly and competent staff…read more We wanted engineered hardwood with high contrast, that would fit within our budget and they worked with their vendors to provide us with multiple options that would work. We are super happy with our flooring and their installation team also did great quality work.

Great customer service, we could not be more please with our floor(s). We had them come out two…read moredifferent time, once to install tile that looks like hardwood in primary bedroom and the next to install carpet all upstairs & staircase. They did a wonderful job.