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    Total Pro Flooring

    4.5 (58 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Total Pro Flooring

    Carpet installation

    Floor installation

    Tile installation or replacement

    Total Pro Flooring Photos

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    jason l.

    TL;DR: You can probably do better than this company, especially if you have a complex job. My experience with Total Pro Flooring could be described as a comedy of errors which would end up costing almost $20,000 and leave me disappointed with the final result. My wife and I hired them for demolition of the prior wood floors and the installation of new hardwood and baseboards in every room of the house with the exception of our bathrooms. I'm not going to bash the company for lack of trying because they put in the time, no question on that. I also think they did a decent job on the wood installation (not the baseboards, stairs or transitions). Here are the things that didn't go so well: - They charge you for unused materials. This was disclosed up front. In my case that meant they'd leave me with around $400 worth of extra baseboards and would recommended that I try and sell it on Craigslist. - They apologized for the surplus baseboards and explained that they thought that they were going to be installing baseboards in our bathrooms. This was not the case, we contracted our bathroom floors to another company that was handling their complete renovation. When asked to reduce the cost of labor, seeing as they didn't actually install in those rooms, they materialized extra work to compensate for what would have been refunded (e.g., 2 more buckets of glue, "extra prep"). - They broke a window. I had a replacement in my storage shed so I replaced it myself. We got an estimate for the cost to repair the window. When Total Floors was presented with the estimate, they complained about it being high and instead opted to fix the window that I had already replaced. This took 3 weeks. If I hadn't had a spare, would I have been stuck with a jagged broken window for 3 weeks? - Their baseboard installation lacked attention to detail. I found over 100 protruding brad nails. I was asked to place painters tape on them so they could come back and knock them in. I spent over an hour on my hands and knees doing this. I appreciated that they fixed them but they shouldn't have been there in the first place. - More on baseboards; most of their miter joints didn't line up and still don't. Total Pro Flooring's contractor explained to me that it wasn't their fault and blamed the curvature of the walls and the tape and float. In other words, he passed the buck. This company has an excuse for most things, at least that's my experience. It's worth noting that the baseboards in the bathrooms, with similar curvature, don't have this problem. Given that they acknowledged that the baseboards didn't line up well, shouldn't they have called me to let me know that there was a problem? That's not what happened. I had to point out all the misalignment and then defend my position that this was subpar, as they didn't easily agree. - One of our big renovation investments was to put in a winder staircase. The installation team didn't know how to trim these. They invested a full day trying to get this right with a few failed attempts. We got the work to be passable but it's not the focal point that was intended. I think more transparency about the complexity of this work and the teams lack of experience would have been appreciated here. Again, we weren't flagged that there was a problem. It was up to us to call out shoddy work. This became draining as time went on. - We have a few transitions from wood to tile. Total Flooring purchased a t-molding which doesn't sit flush because the tile is taller than the wood. The transition molding jets out badly enough that you could trip over it. They said that they could swap it out from something else in a few weeks but also warned that replacing it may cause damage to our newly tiled floors. We're going to have it replaced but will look elsewhere for help on that. - They left a mess of scraps on the lawn. - They took an extra day for the initial installation. We're on a tight schedule so this caused a cascading effect. In hindsight, I should have padded their time estimate for them. - We paid them an extra ($250) to place paper over the floors to keep them from damage while the house was to be painted. They forgot to do it. They did come back the next morning but as you can see there seems to be something systemic with Total Flooring that equates to many small inconveniences and ineptitudes that add up to a poor customer experience. My wife and I let Total Flooring know that this wasn't a great experience. They said, "sorry to hear that but we appreciate the payment." There you have it in a nutshell. We paid them in full and are left with a series of imperfections that we're on our own to make right. I'd like to call out that our sales representative, Greg, was a nice guy and means well. We talked about football and our kids. I also don't believe that the company is nefarious but I do believe that their work isn't topnotch and I can't recommend them.

    Tile was chipped so they just filled it

    I wish we would have done more research on the company but we heard Total Pro Flooring was good so we went with them in our newly built home. The Project Manager never really came to check in and see how things were going. Felt like we were not a priority and just a side job. Some of the workers that came to work on the house didn't even know who Total Pro Flooring was and they were asking us for information. The tile that was put in when we built the home was removed and then the new tile was laid same day. After completion we noticed a lot of errors and things not how they said it would be. We tried to get ahold of the guy over this job but he said it just needs cleaned or that's how it is. They removed the cabinet detail on the bottom that we had and broke it while removing it so they could use it and they just told us no one puts those on anyway so you don't need them. There are gaps in the grout, cut markings on the tile that can't get removed, chips in the tile that were covered up with filler instead of just using a new piece of tile which we had plenty of. There is very uneven spots in the tile that chairs get caught on them and rock since the new tile laid wasn't leveled. The tile is now very cloudy since all of the grout wasn't cleaned off. The carpet that they laid back to butt up against the tile I was told was cut wrong by one of the workers so he "did his best" to put it back. It is already rolling back and we have the underside of the carpet showing. It won't stay down and we have to figure out a way to get it back down. At the end of the job we told them about some of these issues and was told just to clean up the tile and it will be fine. We just kept getting asked to sign off on the job because he said he needs to pay the workers. We didn't want the workers angry, which doesn't make sense that they are waiting on our payment, but we were not happy with it and wanted to look through it more but just signed off because he said the workers weren't paid. I have pictures of what I mentioned, we reached out to the project manager again but he won't get back to us, and we still have yet to get a final receipt.

    Do not use this company! Christina, who prepped the floor, and the guy who installed tile in the half bath were both great. Chad, the owner, was nice and made sure several horrible wood floor concerns were somewhat fixed, BUT overall, it was an awful experience. Gio, the wood installer, did a terrible, terrible job (see photos). He was also very rude and left glue everywhere. The job supervisor just wanted the job done so he could bill our card and pressured us to accept the job as is. That was our mistake. We were just so worn down and disgusted at that point. Update in response to owner: Thanks, Chad. Will call you this week. The project was done seven months ago. The total wood flooring area was 350 sq ft, which included a built-in overage. Cost was about $1,700 for wood floor area. I've included additional photos. Jayson was the project manager and was aware of all of the issues in these pics.

    Kristin S.

    Loved my experience! We had all new wood floors and carpet installed in our home which is definitely no small task. Chad, along with Jesus and his team were so considerate of my time and comfort level. It was definitely stressful having the entire house torn up and covered in plastic but they moved quickly and worked hard to finish on schedule, which they did! The install looks pristine and they even cleaned up after themselves which was awesome. We are so happy with our new floors and carpet. We had two small issues with some boards after the install was complete, and Chad was very responsive to get them fixed. Would definitely recommend!

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    Candice G.

    I am working on a kitchen remodel and needed new porcelain tiles installed. I contacted several companies, but many of them did not service my area. I emailed Total Pro Flooring on a Wednesday night and recieved a response that same night. Chad, the owner came out the next day (Thursday) to take the measurements for my estimate. I chose to go with Chad and his team due to the price, warranty, and availability of install. One week later, Chad's team performed my flooring install in my kitchen, powder room and laundry room. The install took 2 days and was done with quality. The crew lead, Nahum, was professional and on task. He and his brother were helpful and answered all the questions I had during the installation. They left everything clean and in order. Overall I am extremely satisfied with the install and the professionalism of Total Pro Flooring.

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    Inquired about getting a quote for services. Took my information and never heard from them.

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    8 years ago

    Total professionals! Just a great crew to get everything done the way you want it! Chad and the gang are just like the name! Total Pros!

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    Ask the Community - Total Pro Flooring

    Review Highlights - Total Pro Flooring

    My realtor recommended Total Pro Flooring and connected me with the owner, Chad Tafs Sr.

    Mentioned in 36 reviews

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    I hired Eliab of The Good Tile to remove our 90s bleh kitchen floor tile, remove our backsplash…read moretile, and install over 300 square feet of new flooring tile plus new backsplash, and extensive accent wall tiling in the backsplash tile. My new floor tile has a pattern, and the backsplash tiles were 2.4" x 8" ceramic hand glaze ceramic tiles, and so neither would be easy to install unless the tile installer was very skilled. I thought the review photos on Yelp showed Eliab already has an extensive body of work done well, and I loved that he specializes in tile so I knew that he should be very competent at it. And he and his guys Salvi and Rafael were excellent! They worked hard and did very precise work. That was a ton of cuts and joints to line up perfectly with all that subway tile, and it looks wonderful. The cuts around light switches and power receptacles: also precise. He was as good as his word about showing up, doing it right, and cleaning up as they went. He earned my trust, was good to work with, and I would happily hire him again. I definitely recommend! I will post pictures for now as is - but keep in mind the construction is still going on so they will not look as great as they should. I'll try to remember to update our photos when the remodel is truly done.

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