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    Total Pro Flooring

    4.5 (58 reviews)
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    Carpet installation

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    jason l.

    TL;DR: You can probably do better than this company, especially if you have a complex job. My experience with Total Pro Flooring could be described as a comedy of errors which would end up costing almost $20,000 and leave me disappointed with the final result. My wife and I hired them for demolition of the prior wood floors and the installation of new hardwood and baseboards in every room of the house with the exception of our bathrooms. I'm not going to bash the company for lack of trying because they put in the time, no question on that. I also think they did a decent job on the wood installation (not the baseboards, stairs or transitions). Here are the things that didn't go so well: - They charge you for unused materials. This was disclosed up front. In my case that meant they'd leave me with around $400 worth of extra baseboards and would recommended that I try and sell it on Craigslist. - They apologized for the surplus baseboards and explained that they thought that they were going to be installing baseboards in our bathrooms. This was not the case, we contracted our bathroom floors to another company that was handling their complete renovation. When asked to reduce the cost of labor, seeing as they didn't actually install in those rooms, they materialized extra work to compensate for what would have been refunded (e.g., 2 more buckets of glue, "extra prep"). - They broke a window. I had a replacement in my storage shed so I replaced it myself. We got an estimate for the cost to repair the window. When Total Floors was presented with the estimate, they complained about it being high and instead opted to fix the window that I had already replaced. This took 3 weeks. If I hadn't had a spare, would I have been stuck with a jagged broken window for 3 weeks? - Their baseboard installation lacked attention to detail. I found over 100 protruding brad nails. I was asked to place painters tape on them so they could come back and knock them in. I spent over an hour on my hands and knees doing this. I appreciated that they fixed them but they shouldn't have been there in the first place. - More on baseboards; most of their miter joints didn't line up and still don't. Total Pro Flooring's contractor explained to me that it wasn't their fault and blamed the curvature of the walls and the tape and float. In other words, he passed the buck. This company has an excuse for most things, at least that's my experience. It's worth noting that the baseboards in the bathrooms, with similar curvature, don't have this problem. Given that they acknowledged that the baseboards didn't line up well, shouldn't they have called me to let me know that there was a problem? That's not what happened. I had to point out all the misalignment and then defend my position that this was subpar, as they didn't easily agree. - One of our big renovation investments was to put in a winder staircase. The installation team didn't know how to trim these. They invested a full day trying to get this right with a few failed attempts. We got the work to be passable but it's not the focal point that was intended. I think more transparency about the complexity of this work and the teams lack of experience would have been appreciated here. Again, we weren't flagged that there was a problem. It was up to us to call out shoddy work. This became draining as time went on. - We have a few transitions from wood to tile. Total Flooring purchased a t-molding which doesn't sit flush because the tile is taller than the wood. The transition molding jets out badly enough that you could trip over it. They said that they could swap it out from something else in a few weeks but also warned that replacing it may cause damage to our newly tiled floors. We're going to have it replaced but will look elsewhere for help on that. - They left a mess of scraps on the lawn. - They took an extra day for the initial installation. We're on a tight schedule so this caused a cascading effect. In hindsight, I should have padded their time estimate for them. - We paid them an extra ($250) to place paper over the floors to keep them from damage while the house was to be painted. They forgot to do it. They did come back the next morning but as you can see there seems to be something systemic with Total Flooring that equates to many small inconveniences and ineptitudes that add up to a poor customer experience. My wife and I let Total Flooring know that this wasn't a great experience. They said, "sorry to hear that but we appreciate the payment." There you have it in a nutshell. We paid them in full and are left with a series of imperfections that we're on our own to make right. I'd like to call out that our sales representative, Greg, was a nice guy and means well. We talked about football and our kids. I also don't believe that the company is nefarious but I do believe that their work isn't topnotch and I can't recommend them.

    Tile was chipped so they just filled it

    I wish we would have done more research on the company but we heard Total Pro Flooring was good so we went with them in our newly built home. The Project Manager never really came to check in and see how things were going. Felt like we were not a priority and just a side job. Some of the workers that came to work on the house didn't even know who Total Pro Flooring was and they were asking us for information. The tile that was put in when we built the home was removed and then the new tile was laid same day. After completion we noticed a lot of errors and things not how they said it would be. We tried to get ahold of the guy over this job but he said it just needs cleaned or that's how it is. They removed the cabinet detail on the bottom that we had and broke it while removing it so they could use it and they just told us no one puts those on anyway so you don't need them. There are gaps in the grout, cut markings on the tile that can't get removed, chips in the tile that were covered up with filler instead of just using a new piece of tile which we had plenty of. There is very uneven spots in the tile that chairs get caught on them and rock since the new tile laid wasn't leveled. The tile is now very cloudy since all of the grout wasn't cleaned off. The carpet that they laid back to butt up against the tile I was told was cut wrong by one of the workers so he "did his best" to put it back. It is already rolling back and we have the underside of the carpet showing. It won't stay down and we have to figure out a way to get it back down. At the end of the job we told them about some of these issues and was told just to clean up the tile and it will be fine. We just kept getting asked to sign off on the job because he said he needs to pay the workers. We didn't want the workers angry, which doesn't make sense that they are waiting on our payment, but we were not happy with it and wanted to look through it more but just signed off because he said the workers weren't paid. I have pictures of what I mentioned, we reached out to the project manager again but he won't get back to us, and we still have yet to get a final receipt.

    Kristin S.

    Loved my experience! We had all new wood floors and carpet installed in our home which is definitely no small task. Chad, along with Jesus and his team were so considerate of my time and comfort level. It was definitely stressful having the entire house torn up and covered in plastic but they moved quickly and worked hard to finish on schedule, which they did! The install looks pristine and they even cleaned up after themselves which was awesome. We are so happy with our new floors and carpet. We had two small issues with some boards after the install was complete, and Chad was very responsive to get them fixed. Would definitely recommend!

    Do not use this company! Christina, who prepped the floor, and the guy who installed tile in the half bath were both great. Chad, the owner, was nice and made sure several horrible wood floor concerns were somewhat fixed, BUT overall, it was an awful experience. Gio, the wood installer, did a terrible, terrible job (see photos). He was also very rude and left glue everywhere. The job supervisor just wanted the job done so he could bill our card and pressured us to accept the job as is. That was our mistake. We were just so worn down and disgusted at that point. Update in response to owner: Thanks, Chad. Will call you this week. The project was done seven months ago. The total wood flooring area was 350 sq ft, which included a built-in overage. Cost was about $1,700 for wood floor area. I've included additional photos. Jayson was the project manager and was aware of all of the issues in these pics.

    Kitchen view with yellow lighting.
    Candice G.

    I am working on a kitchen remodel and needed new porcelain tiles installed. I contacted several companies, but many of them did not service my area. I emailed Total Pro Flooring on a Wednesday night and recieved a response that same night. Chad, the owner came out the next day (Thursday) to take the measurements for my estimate. I chose to go with Chad and his team due to the price, warranty, and availability of install. One week later, Chad's team performed my flooring install in my kitchen, powder room and laundry room. The install took 2 days and was done with quality. The crew lead, Nahum, was professional and on task. He and his brother were helpful and answered all the questions I had during the installation. They left everything clean and in order. Overall I am extremely satisfied with the install and the professionalism of Total Pro Flooring.

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    Inquired about getting a quote for services. Took my information and never heard from them.

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    8 years ago

    Total professionals! Just a great crew to get everything done the way you want it! Chad and the gang are just like the name! Total Pros!

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    Ask the Community - Total Pro Flooring

    Review Highlights - Total Pro Flooring

    My realtor recommended Total Pro Flooring and connected me with the owner, Chad Tafs Sr.

    Mentioned in 36 reviews

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    Peoples Signature Flooring

    Peoples Signature Flooring

    4.9
    (124 reviews)

    I spent nearly two years planning this flooring project, so by the time I contacted People's…read moreSignature Flooring, I had done a lot of research, collected countless ideas, and had plenty of questions. PSF was the third company I met with, and after my initial visit with Sam, I knew I had found the right one. Sam took the time to listen to what I wanted, patiently answered every question, and never made me feel rushed. We discussed my vision for transitioning from tile to wood flooring, and he immediately put me at ease by explaining it wouldn't be a problem. Even after the visit, I had more questions, especially about floor preparation and the contract language. Having a construction attorney in the family tends to make you read every word! Sam continued to answer my questions and worked with me on the contract until I was completely comfortable moving forward. Even though paying 50% upfront was difficult, I felt confident I had chosen the right company. That confidence was rewarded on installation day. Tony and his crew were outstanding. I want to give a special shoutout to Tony and Johnny whose attention to detail was exceptional. It was obvious they take tremendous pride in their work, and it shows in every room. The staircase, in particular, is a work of art. Tony also noticed the original stair trim wouldn't match the new baseboards and suggested replacing it. That extra attention to detail made all the difference. The new trim, along with the beautifully caulked and painted baseboards, gave the entire project a truly finished look. Everyone who visits comments on how beautiful the floors are, but they also notice the quality of the workmanship. That's the highest compliment I can give. Based on my experience, I highly recommend People's Signature Flooring to anyone looking for beautiful floors installed by people who genuinely care about doing the job right.

    Peoples Signature Flooring did an amazing job again! They put down wood like ceramic tile in my…read morehouse, matching the tile I had in my master and replacing the existing floor. I was happy to note it was the same great team that did the original work 5 years ago. They also replaced my carpet in two rooms in half a day. I'm very happy with the quality of the work and how well everything was cleaned up. They moved my furniture with care and worked around my schedule. I highly recommend People's Signature Flooring for any flooring needs.

    Hardwood Flooring Services

    Hardwood Flooring Services

    4.9
    (109 reviews)

    This company does really nice work -- I'm very pleased with the results. The craftsmanship is great…read more-- the flooring was smooth, neat, and precise. They also worked fast and left everything very clean. For reference, they ripped up old carpet and placed new hardwood in 2 bedrooms and 1 master closet. It took a little time to get the closest match but Bob was nice enough to come out twice to drop off two different floor samples. However, I was craving a bit more communication on their end. Bob is very responsive to messages which I appreciate but this was a job at an unoccupied home (belonging to my parents) with a hidden key so I did want more updates (especially with my folks constantly asking me). I did not receive notification of job start or finish. I had to reach out to get that. I didn't find out that the job was completed until the following day. I received an immediate reply to my messages which is nice but like I said, I'd have preferred more proactive communication. Not a big deal but worth mentioning. Ultimately, a pleasant experience and we're all happy with the results.

    Bob the owner was very knowledgeable. Saved some money by loophole in getting consumer rather than…read morebuilder version of LVT flooring. The installers, Vincente(lead) and Jose were fantastic. Vincente did the stairs and it came out outstanding. Everything from prep, the installers leveled the floor, to cleanup and good attitude made it a success. Please give small businesses your business, stay away from big box.

    Soleil Floors

    Soleil Floors

    4.6
    (120 reviews)

    Soleil Floors exceeded every expectation I had for a flooring company. Having remodeled two homes…read morebefore, I can honestly say I've never worked with a company that handled a flooring project this well. We had them replace existing hardwood through out the entire home with luxury engineered hardwood. Their communication was exceptional, especially since I was living out of town during the remodel. They kept me informed every step of the way, and their professionalism, craftsmanship, attention to detail, and execution were second to none. Our hardwood floors turned out absolutely beautiful, and because of this experience, I've already hired them for additional projects. They're truly a dream to work with. To top it all off, their pricing was better than other companies we considered, yet the quality of their work was unmatched. I wouldn't hesitate to recommend Soleil Floors to anyone looking for a company that genuinely takes pride in what they do.

    Soleil Floors replaced all the flooring and stairs in my two-story house with engineered hardwood…read moreand tile. They did a phenomenal job. The floor makes the house look brand new, and the attention to detail and respect for all the items in our house they moved was above and beyond what I expected. One small complaint was that they chipped areas of my wall in various places, but this was after informing them that we were going to repaint the walls ourselves. We didn't mind the wall damage due to that, but I would recommend communicating your needs clearly like we did. Excellent work!

    Total Pro Flooring - flooring - Updated August 2026

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