I've waited a while to write this because the owners of MG Floors are friendly, personable people. They offer a low-pressure sales environment and were great about letting us keep samples for an extended time. However, after a few years of living with the results, I feel obligated to warn others: being nice does not equal quality workmanship or professional accountability. We were very clear about our "active kid" lifestyle (cleats, sports bags, etc.). We were assured multiple times that Luxury Vinyl Plank was a great durable option for us. We purchased one of their more expensive LVP lines (Coretec), yet it has performed significantly worse than the "low-quality 90s laminate" it replaced. The LVP is covered in dents and scratches from all the same normal things the laminate flooring handled without a blemish for many years. Installation week was a mess. Despite being home to answer questions, the crew made executive decisions without consulting us, many of which had to be corrected later. They didn't provide us with arrival times or communicate about the progress unless we asked, and even then they didn't show up at the times they gave us. The only phone number provided was the office number so there wasn't anyone to call for an update when they didn't arrive as expected. We were also hit with a surprise bill for extra leveling compound (they quoted us 3 bags but used 24 which was an additional $735), which makes the eventual failure of the leveling (details below) even more frustrating. Our furniture was moved around and stacked in whatever room they weren't working in and all of it had dents and dings in it when they were finished. They also had to come back and replace the new flooring in one room where they had rolled our piano over it, leaving indentations behind from its heavy weight. We incorrectly assumed underlayment would be included because every other estimate we got included it but MG chose not to use underlayment because it was "recommended, not required" and we didn't realize this until they were halfway done with installation. Every contractor we've spoken to since has shaken their head at this. We began to notice issues with the flooring itself only a couple months in and these have progressively worsened. We had a small bump in the kitchen floor from day one. MG came back to look at it and said they could not help us and suggested we contact the manufacturer (Shaw/Coretec) to escalate which we did. The representative determined the subfloor was not leveled properly and deemed this an installation problem. Despite their own suggestion to involve the manufacturer, MG Floors refused to fix the issue unless we paid them to come back and repair it (we did not). That spot has now cracked. Additionally, small flooring pieces near the edges of our cabinets weren't glued down and they've now slipped out of place under the quarter round, leaving visible gaps at the edges of the floor. MG installed new baseboards as part of the job which they painted after installation, essentially painting them to the floor. Now, there are large, ugly cracks in the paint where the two meet. Photos are included to illustrate what an eyesore this is. We reached out to MG multiple times via email, phone, and in person, and pleaded with them to make this right but they took zero accountability for their installation errors or their poor recommendations for our lifestyle. The only resolution they offered was for us to pay them more money to come back and replace individual damaged planks of flooring. Needless to say, we declined. If you want a floor that lasts more than six months and a company that stands behind their work, I strongly recommend looking elsewhere. read more

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We recently had a great experience with MG, a locally owned family business. After seeing the beautiful tile work they did for our neighbor's patio, we contacted them for our own tile patio project. From the initial site visit to selecting materials and completing the installation, the entire process was smooth and professional. The team was easy to communicate with, and Miranda provided helpful guidance regarding the tile and grout selection. The Install process took 2 days and the crew did a great job not only with the install but with the cleanup as well. When a minor issue popped up after the install, the owner, Manor, personally came out with his crew to address it. Not only did they resolve it promptly--they went above and beyond our expectations. If you're looking for high-quality tile and flooring with outstanding service, I highly recommend MG. Support Local! read more

I had a wonderful experience with MG Floors. It's a family owned business and they are attentive to detail and try to insure the highest quality. Everything was clear upfront no surprises and the installation crew was professional, skilled, friendly, and very easy to work with. I highly recommend MG Floors for flooring and tile. read more

We visited the showroom Tues Nov 30th. All the samples we liked were not available and Miranda said she'd try to get a sales rep to accept her business as we had the name of a floor we'd liked at another place. She said she'd get back to me the next day. She never called on Wednesday or Thursday or ever. I called on Friday she said she hadn't heard anything from the vendor. Over the weekend we found the floor at Lowe's in stock at a great price. Today, I called Miranda to let her know we had found the floor. Only reason I called is because we had brought a sample of tile for backsplash and wanted them to come and measure for that. She became irate said that I had just made her spend $2000 to become a vendor for the company selling the floor we liked , couldn't believe she just hang up on me. Save yourself the trouble and her rude behavior and shop elsewhere read more

They replaced the carpet on our stairs with vinyl. Within a matter of months, the nosepieces on several stairs were cracked, which is not just ugly but a safety hazard. Now they won't repair the damaged stairs and can't even provide replacement parts. We're very disappointed in both the quality of the work and the customer service. read more

Had tile and carpet installed. From the office to the two crews that came out had exceptional service in every way. I almost forgot what it was like to have good service. Very reasonably priced too. Thank you for a job very well done read more

MG Floors did our floors in November 2017 (about 1800+ sqft). Miranda and Manor were extremely helpful and friendly throughout the whole remodeling process. They were able to give recommendations for the type of flooring that would best meet my family's needs and budget. The whole process was smooth; Manor came out and measured, received a quote, paid in full, and after the materials arrived the installers came out to install. Luis and his crew were very friendly and answered all my questions. MG Floors was extraordinarily professional, and I will be sure to use them for any and all future projects. It's been a few months since the job but we are still amazed at the great jobs they did. read more

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MG Floors -- Manor and Miranda G are an awesome duo. We visited another local-area showroom and were not impressed by their selection and high prices. At MG Floors, the sticker price is easy to read and let us find the perfect hardwood and tile within our budget. Manor came out and got the measurements and we were put on their work schedule calendar right away. The lead installer Jose was so friendly and helpful and an artiste! Our house looks completely different with their beautiful work. Thanks again MG Floors! We enjoyed working with them so much that we decided to get our carpets installed by them too! read more

Great folks to work with and all we had at the start of our bathroom remodel was a pencil sketch of the floor plan. After my wife picked out the floor and wall tiles Manor and Miranda helped pick out the accent tile and then the stone floor for the shower. As the project started we were able to adjust some things on the fly. We added a seat to the shower and a extension to the walk in as our original design had too large an opening. They had no problem modifying the framing to accommodate the changes and helped us by offering a few ways to change things from their experience. This came out so much better than I could have thought. The workers were courteous, super hard workers and cleaned up everything before leaving. I am trying to figure out how to post some pictures but having no luck. read more

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We recently had MG install maple engineered hardwood flooring in our home. Right off the bat, Miranda was great at helping us navigate the showroom. We ended up finding the same exact flooring that we had fallen in love with at a different flooring store. Miranda was able to generate a quote that beat the competitor's quote by nearly $3000! Manor came out and measured our home and we went ahead with scheduling the install. When the wood came in from the vendor, the installers, Jose and Phillip, got to work. I can't say enough great things about the installers. They were very courteous and very efficient workers. They had the entire install completed in 2 days. Their work is very meticulous and I have zero complaints! If you're looking for an honest family-owned business to handle your flooring needs, look no further. Before choosing MG, we visited numerous flooring stores throughout Austin. MG won our business by a long shot! Miranda & Manor- Thank you for our beautiful new hardwood floors! We have already recommended you guys to several of our friends and family members. read more

M G Floors - Maple engineered hardwood - Carpeting Near Me - Austin, Texas

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We were forced to remodel when our house flooded. Having my house in disarray is very stressful for me. I told Miranda about our plight and that I wanted to get our floor as quickly as possible so that I could have my house back in order. I didn't expect to get it done right away, knowing that others would be in que ahead of us. Miranda said she would try to get to us as quickly as possible. Well she did, within a few days our floor was ordered and being installed. The crew was fabulous, friendly and helpful in every way. They have left everything clean and nice. I think they would have worked all night if I had let them. My floors look great. Manor installed our floor twenty years ago and did a fantastic job which is why I went to their store. The selection is amazing. Miranda, Manor and crews are great. I highly recommend them. read more

MG Floors has now replaced every bit of flooring in our house (some more than once). Plus they have retiled two bathtubs for us. This week we had all the carpet replaced. The crew was professional, super friendly, and quick. They moved all the heavy furniture and put it back for us. We have recommended Manor many times in the past, and will continue to do so! read more

I am more than pleased with the product selection and the ease of doing business with them. The lead installer Jose was tremendous with us and did a great job. It's like we have a brand new home. I love shopping local and getting great customer service. Thank you so much Miranda and Manor! Best to you always - The DeLeons read more

It seems that Miranda does not really care about customers or doing business. What kind of business owner would assume that their customers are dishonest until proven otherwise? Well I guess Miranda does. After offering to give us a discount for paying cash for floor installation she decided that she would want all the money upfront. Versus a 75% down payment and 25% after installation if you pay by credit card. So for saving her money on credit card fees by paying cash she would assume you're going to rob her. Good job Miranda, well guess what, you lost a $10K deal and now someone else is going to benefit from my business. On another note, when I asked her to give us her best price taking into consideration that if we decide to go with them to install hardwood on our first floor, we will be using them again to do the same on our second floor. Guess what Miranda told us: "Yeah and then you are going to refer your friends and family to us and we'll get 10 other customers because of you. Everyone says that to us to get a better price." WOW! You get a 10/10 in terms of rudeness. Well guess what Miranda, you're getting one star and not a single referral. read more

We bought our house six years ago and did not hesitate to use MG Floors after a glowing recommendation from our realtor. At that time, they ripped up the horrible carpet and tile that was builder-grade in a then 12 year old home. The first floor was all we wanted to do at the time. We also pitched in for some granite countertops in the kitchen! This year we had them back to do the carpet and tile upstairs. The kids were older and we figured perhaps we could trust our children with the great responsibility of new carpet. Miranda was awesome. They did what they could to accommodate our schedule considering I had a big surgery coming up soon. The team that came out was VERY helpful and moved furniture for us without question. They were quick, timely, and very careful about the wooden floors downstairs as they worked their way up to the second floor to do their work. We greatly appreciate their company and look forward to working with them as we continue to make improvements to our home over the next several years! read more

M G Floors - Upstairs - gray tiling for the bathrooms - Carpeting Near Me - Austin, Texas

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I highly recommend MG Floors. We've used them several times for wood, carpet, and for wood on our stairs. We've also used them at more than one house because we know they will get us the best quality for the best price and with the highest quality installation and customer service. Manor and Miranda are friendly, informative, and very helpful which makes them a delight to work with as well! read more

M G Floors - Carpeting Near Me - Austin, Texas

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We just had MG Floors install wood floors in our home. The job included removing tile, which in itself was a huge task. Carpet was also removed. Eric did all of the work and he was pleasant to be around, very trustworthy & dependable. He was on time and took pride in his craftsmanship. The wood was mixed widths, lengths, & the hand scraped look of it made the grain challenging to get just right....but Eric thought of it like a piece of art work. He took pride in getting each shade and width to look perfect. This kind of wood takes a little longer to install, but he was diligent and proved to be a true master at installing wood floors. We chose MG Floors for three main reasons and the overall process came down to the job as a whole: 1) The Beginning: they are family owned and local, not one of those big warehouses with salesman and ten ever-changing crews. Their showroom was clean, well lit, professional looking, and had easy access and an inviting flow when you first go in to pick out samples. Miranda and Manor (the owners) were very helpful in helping us choose the right floor, knowledgable, and they were both the most professional, approachable, reliable, and just honest, true, hardworking people anyone could work with. 2) The Middle: it was crucial that Eric (the installer and person who did the actual labor) be many things, but primarily he is a passionate craftsman who takes pride in the job. He also is dependable, reliable, experienced, trustworthy, and pleasant to be around (the job was 7 full days so we spent a great deal of time together and this is important when you have a family and pets). 3) The End: the obvious is the end result. We had to feel certain without any doubt or concern that the overall job would go as smoothly as possible without any regrets. We wanted to choose someone who we would choose again in the future and feel good about sharing our experience with others. We are very pleased with our new floors. And when we install new carpet upstairs, we will have MG Floors do it as well! read more

We had tiling installed on our first floor last year by a national company and wanted to have the project completed, (master bedroom and closet)this year by the same company. Unfortunately, the tile we had originally chosen was not being manufactured anymore. This national company would NOT work with us to try and find any extra supply so we could have this job completed. In a panic mode, MG Floors was the first local company I called. Miranda was very kind and helpful. She reassured me that she would do some research to see if she could obtain the tile. I received a call back from her within 5 minutes letting me know she did find enough to complete our project. I was so happy and relieved! We did proceed with having MG Floors complete our project and they did an amazing job. We are very happy with the end result and attention to detail they all provided from Miranda and Manor to the installation crew. If only we had gone to them first for the initial job......We will not hesitate to use them for additional flooring needs-there is the second floor:) read more

We hired MG Floors to replace our dated flooring with engineered hardwood planks and we couldn't be happier with the entire experience! Manor and Miranda are the nicest people you could ever meet. Cesar and his crew did a phenomenal job installing the flooring, cleaning up the mess as they went along, and doing such a meticulous professional job. We won't hesitate to hire MG Floors for upcoming home improvements we'd like to do in the future. Outstanding job!! Thanks again, guys!! read more

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This was the FOURTH house we had MG Floors do for us. Each and every time we received time and attention to detail from the beginning to the end. From visiting the showroom and seeing what was avaible, taking samples to our house to see how they looked, to hearing their advice, we were treated with respect and that they were part of our team. They were all about providing us with all the help we needed to ensure a beautiful outcome. From a small job of less than a few hundred feet, to our new home which was 2300 sq ft, there was always a sincere interest in making our home special and something we could be proud to show off. Thanks MG, you are the first recommendation I give! read more

I'm giving them 2 stars only because Miranda is super nice, which is the reason why we eventually decided to go with them. They are pretty competitively priced but their lead worker Alex tends to rush the job and the sloppy work showed. My husband decided to stay home from work to "supervise" and found so many sloppy mistakes from forgetting to stain certain parts of the molding to using damaged wood. I'm so glad my husband could be there to watch them, but most people don't have this luxury. It's also disappointing that Manor the owner didn't stop by one last time to take a look since it was such a huge job. You'd think he would do better when it comes to quality control. Unless you have a lot of time to spend supervising the workers, I would go with another flooring company. read more

I got a couple of quotes from different companies to install laminate flooring and decided to go with MG Floors. Manor and Miranda were wonderful to work with. They made us feel very comfortable right away and answered all of our questions. And the crew that did our install did an awesome job. They were fast but had a great attention to the details. I highly recommend them! read more

Worst customer service! I will never recommend them to anyone. They charged us before providing service and were super argumentative after getting the payment. We just gave them business because we support local businesses but really regret it later read more

We recently used MG Floors to convert our master bath/shower into a walk-in shower. There a number of reasons we were extremely satisfied with MG Floors. First, the selection of tile they have in stock is larger and a higher quality then the big box stores. Secondly, they were extremely helpful in the design planning and color selections. Lastly, and most importantly, the installation crew was fantastic. They were always prompt, were professional and friendly. They met everyone of our goals/requirements on schedule. I would recommend that anyone looking for tile, carpet, wood or laminate flooring visit MG Floors on Anderson Lane. Once you visit them, see the selection, meet the owners and see the quote you will not hesitate to use them. One last thing, if you are doing a tile job make sure you ask for Jose to do the installation. Terry W. read more

Working with Manor and Miranda to remodel our master bathroom was probably the most positive experience I've had with a contractor. For starters, Manor was on time for the appointment to measure, getting the quote back to me and finishing the entire job when he said he would. Miranda met with my wife at their store and was very delightful to work with as well. My wife felt like she was treated like "family". Miranda took a lot of time working with my wife to come up with great choices from their large variety at the store. The crew consisted of Jose and Felix and they were every bit as punctual, polite and professional as Manor and Miranda. We are planning on changing out our existing floors and will be sure to contact MG. Needless to say, I would highly recommend MG Floors! read more

I went into their showroom thinking about getting a carpeted room replaced with a wood or engineered wood. They told me about a tile that looks like wood and then showed it to me. It did look just like wood. I had them come by to measure the room and give me an estimate. They said it would be 2 days for the tile to arrive and it would take them a day to install the tile and come back the next day, once the tile was dried in place, to put in the grout. I gave them the OK and all their estimates were right on the money. The tile arrived on time as did the crew both on tile day as well as on grout day. There were no nasty surprises and it turned out so well that I am now thinking of having them do a 2nd room with the same tile. They cleaned up the work area very nicely too. read more

We researched, sampled, visited many flooring companies in Austin and MG Floors was the most helpful and had the best selection of hardwoods at the best price. MG Floors was able to accommodate our schedule and worked nonstop to get the job done. They demolished 1700 square feet of tile while keeping our home safe from dust and damage. They chiseled out a conduit in the foundation for an in floor electrical outlet, and removed all 1500 square feet of carpet upstairs followed by installing carpet, hard wood flooring, molding and the electrical plug. The crew was friendly, helpful and trustworthy and the work was done on time, to our satisfaction and right the first time. Thank you Jose, Felix, Diego, Cesar, Manor and Miranda. We love our floors! read more

Miranda and Manor were awesome - no hard sell and prices were comparable to other stores. The installers were fast and efficient. I love doing business with a local family-owned business who values customer service and work ethics. read more

A+ !! I could not have been happier! Manor came out to give me a quote on the same day I called. It was competitively priced, and I appreciated Manor's willingness to answer all my questions. Manor's son, Eric, did the wood flooring installation and he was tremendous! The next day, I saw a little bit of glue on the floor (which is hard to see in certain lighting), called them & Eric came back out within the hour to clean it up. Oh, and I must also comment on what genuinely nice people they are. I would highly recommend them!! read more

We happened upon MG Floors after I read numerous favorable reviews. We were remodeling and wanted to replace our carpet in the family room, dining room, and hall with a hardwood floor. We had replaced our bedroom floor the previous year, and wanted something similar. We looked at several different woods, but when Miranda told us she was able to get exact same flooring (same manufacturer, product number, stain, etc.) we had in our bedroom, we decided to go with that. We had to wait 3 months for the wood in our bedroom to come in, but MG was able to get it within the week. It was also much cheaper then we origianlly paid for our boodroom. I was very impressed with the company then, but the installation was incredible. The owner, Manor, had told me that he had someone that was an excelent installer, but that since he worked alone, it might take 5 days or so to finish. We decided to go with the one man. The man who showed up (Joshua) was unbelievable. He took the time to make sure the floor was completely level before he started - it took 19 bags of levelr over the 600 or so square feet. His work laying the wood strips was exceptional. He cut under our brick fireplace so the wood floor transition is seemless. He also did an excellent job of transitioning between the wood floor and our carpeted bedrooms. Overall, I was extremely pleased with Miranda and Manor as they helped decide what to use and how much wood to buy. Again, the installation was perfect. I would highly recommend MG Floors to anyone. read more