Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

In the fall, we finally decided to pull the trigger on remodeling our kitchen. The major elements…read moreincluded removing a load-bearing wall, relocating the water and gas lines, and expanding the pantry. We solicited bids from a handful of general contractors, but only a few responded. Interestingly, the one we ultimately selected wasn't even on our initial list. While browsing for LVP flooring samples at Fantastic Floors, I struck up a conversation about our project. Mazz, the owner, eagerly offered to bid on it. Though skeptical at first, I agreed. The very next day, he arrived with his construction team and cabinet partner to discuss our vision in detail. Just a few days later, we received a competitive quote, signed the contract within a week, and work commenced shortly after. Despite some unexpected challenges from the wall removal, they completed the remodel in about a month--far quicker than the 2-3 months quoted by others. If you're considering a remodel, I wholeheartedly recommend Fantastic Floors--be sure to speak with Mazz for outstanding results.

It started out good as I was shopping around. Kai the salesperson was lovely and helpful, he came…read moreright away to measure and things were going well until Mazz the owner came into the picture. Super abrasive and condescending to his crew and employee K. Argued with my design choices, did not listen to me at all and seemed annoyed with my questions about product. Also, took a call in front of my husband and me and kept on speaker. Talk about awkward. It was business related but lots of cussing and yelling between the two. The kicker was they quoted me 5000.00 more than the amazing flooring company we ended up going with and they were going to go right over the existing floor. So less work, more money, when I called to inquire about the process because I researched and got other bids, K was explaining and answering my questions well, 1/2 way through the conversation owner took phone and was aggressively talking to me. I said, "wait did you guys just switch?" He replied, "I can explain better" wow. So disrespectful. If you are ok with going over existing floors and dealing with this behavior, have at it, but I definitely can recommend a much better choice. The company I chose was pleasant to work with, cost effective, and flawless from beginning to end. Doing it the right way, by pulling up the floors is the way to go. Peace of mind for sure and warranties work when it is done correctly, should something happen. I will never have to wonder.

The estimate and final price were spot on. Any issues were quickly resolved and tye finished…read moreproduct is on point. John and his entire Team are skilled, honest and care about the customer.

Mike at Anchor Floors was a godsend. We had a tile failure in our home, and he took the time to…read moretalk with us to help determine a possible cause - even though it was not originally installed by his company. He explained about the LVP that we were considering, and took his time with providing options. Then he came out at a moment's notice to measure and give us a quote that was MORE than reasonable. Ultimately, the original flooring company agreed to replace the floor (so we only had to pay for the upgrade to LVP) but I cannot say enough nice things about Mike and Anchor. When the time comes to replace the carpeting, we will definitely go with Anchor!

Soleil Floors exceeded every expectation I had for a flooring company. Having remodeled two homes…read morebefore, I can honestly say I've never worked with a company that handled a flooring project this well. We had them replace existing hardwood through out the entire home with luxury engineered hardwood. Their communication was exceptional, especially since I was living out of town during the remodel. They kept me informed every step of the way, and their professionalism, craftsmanship, attention to detail, and execution were second to none. Our hardwood floors turned out absolutely beautiful, and because of this experience, I've already hired them for additional projects. They're truly a dream to work with. To top it all off, their pricing was better than other companies we considered, yet the quality of their work was unmatched. I wouldn't hesitate to recommend Soleil Floors to anyone looking for a company that genuinely takes pride in what they do.

We had a horrible experience with Soleil Floors. From the jump, the number of days the job would…read moretake was incorrect; they told us one... it took more than one. Our rep didn't think through the job and asked the day of install about our baseboards then claimed it was a "client change" to the job. I didn't think of the baseboard situation as I don't do this for a living. There sales rep did not do enough due diligence guiding us through our vision. The wood floor itself is great and high quality but the rest was a nightmare. Don't have them do anything other than flooring - their light construction and painting is honestly incompetent and terrible. Lastly, new carpet for our family room. They upsold us a super plush pad then failed to write it up correctly. When I asked why the pad was not correct (after install) they acted like I'm a carpet pad expert and I ordered the blah blah blah 8 pound something or other. They were wrong, got it wrong, I opted not to PAY to fix it so I'll live with it, I guess. Overall, terrible experience but it could be the rep I got. Totally uncoordinated and a lack of communication for what we needed for this project. Very disappointed since we used Soleil as a referral from a friend.

Excellent selection, fantastic service and install. Highly recommend them. We did carpet, tile,…read moreand hardwood. Ibrahim was excellent on his recommendations, in a no hard sell manner. Installation was flawless, on time and exceeded our expectations. They move the heavy furniture with care and return it to original location when job is done.

The gentlemen who helped us was very nice and knowledgeable. We did find some carpet samples we…read moreliked, but they only offer one pad. We had the exact measurements but they couldn't quote us an exact price and they estimated about $1,300 - $1,500 dollars, -1 star. Now we are talking about one small bedroom 10x12 with a small closet. Since it's under 500 sq ft there is an up charge for installation but they couldn't tell us how much that was either, -1 star. We ended up at Lowes and for $600 we are getting stain master carpeting, with a high quality stain master pad (they offer three grades of padding), and that price includes installation.

Bill, Chris, and the rest of the EHF team did an expert job installing/refinishing our hardwood…read morefloors. We did a whole home renovation recently and either installed new hardwood floors or refinished existing hardwood floors throughout the whole home except for the bathrooms and sunroom. It was a large scope and Bill and his team executed it flawlessly. They're very knowledgeable about the product and the process and took great care to ensure the finished product was to my liking. We were well-informed throughout the process and Bill was patient as we tested stains to ensure we found the perfect shade. Bill also catered to our preference for natural, non-toxic products and guided us to the most effective products in that category. Bill is responsive to my questions even after the installation and provides expert advice. I'd recommend Evans Hardwood Floors and would welcome the opportunity to work with Bill and his team again.

ABSOLUTE WORST! Never use!!! Almost a week late starting the job. DAMAGED MY HOUSE IN VARIOUS AREAS…read moreAND REFUSES TO FIX IT. Blamed me for the damage he did and tried to tell me it was like that already (which it wasn't). Blew sawdust all in my yard (instead of sweeping it up and putting it in the trash---I had to clean up his mess) quoted me one price then when he was starting to do the job, told me it was going to be over 30% more. Would tell me he'd be there at 10:00 a.m. and then wouldn't come until 1:00 or 2:00 p.m. if she showed up. The floors were done horribly (all kinds of sanding marks not smooth) and he left me with an absolute mess when he tried to fix what he damaged on my trim and refuses to fix that.

2 years later or lesser than that, I just haven't revisited the showroom yet to see what can be…read moredone. Our vinyl planks are buckling. I was told their warranty is for 1 year but does that cover workmanship? I'm not very happy after all since the planks are throughout the entire house! Will provide update once I speak to them!

Ibrahim helped us prepare our house for sale. He had fantastic ideas that made the best use of our…read morebudget and had a variety of professionals he could call on to address the variety of items needed. He was incredibly responsive whether that was items on our punch list that were missed by the contractors or new work we wanted to add to the scope of work. The painters did the interior and exterior and did an incredible job! The flooring including tile and carpet were well done. He also suggested we sand and stain the upstairs floor rather than replace it saving us money and the floor looked like new! We were having a plumber install a new stovetop and discovered the granite was 1/4 inch too small. We had no work done relating to granite, but called Ibrahim and he was able to get a professional out there the next day so we could continue with the install quickly. Ibrahim acted as a general contractor and was able to keep our project moving especially in our tight timeline of 4 weeks to get the house ready to put on the market. It took a lot of the stress off of us and we appreciated having such a knowledgeable partner on this project. I can't recommend Arbor Floor N Design enough!

If you're looking to refinish our floors, we highly recommend H&H Hardwood Floors. Our General…read moreContractor took on the task and did such an awful job the work had to be re-done. H&H then took on the work and the results were amazing.

What an amazing experience my wife and I had with H&H. We have an old pier and beam home and wanted…read moreto replace our oak flooring in some problem areas and refinish the rest of the old floors. Our home was built in 1963 so we wanted to keep as much of the original flooring as possible. Derrick came out and we went over everything, he was knowledgeable, professional and super down to earth. I immediately felt like I was in good hands! Derrick sent me an estimate the next day. Pricing was right in line with what we were expecting to pay.. We scheduled the job and they began right on time! They moved quickly and precisely... Keke did an amazing job refinishing the floors. Once they were done I couldn't even believe it was our house. We are beyond satisfied and so grateful we found H&H. They are the real deal and provide amazing service and a quality product!