This review is written with an overwhelming amount of gratitude…read more I recently relocated my remaining personal belongings from California to my home in the New England area, and several of the pieces I entrusted to this UPS Store were absolutely irreplaceable, not necessarily because of their monetary value, but because of the memories and chapters of my life they represent. Among them were a religious framed portrait that has been with me for over 20 years, my framed master's degree from the University of Southern California, and my US Navy SEAL retirement plaque and display. I also entrusted them with other meaningful pieces that have traveled with me through different stages of my life. Every single item arrived beautifully packed, completely intact, and without damage. What touched me most was the care that went into the packing. As I opened each shipment at my new home, I found myself crying tears of joy. These weren't simply pictures, plaques, frames, and memorabilia coming out of boxes. They were strong, loving, painful, beautiful, and intense memories coming home. My USC degree represents far more to me than an education. I earned it while caregiving for my mother, traveling between San Diego and Los Angeles, taking her to medical appointments, managing her care, navigating tremendous challenges in my personal life, and continuing my education through all of it. That framed degree arrived without so much as a scratch. My religious portrait arrived equally perfect. And today, I opened the final shipment containing my USC/Navy retirement display. Once again: perfect. There is a tremendous difference between simply shipping someone's property and understanding that you have been entrusted with pieces of someone's life. I felt that difference in every box I opened. To everyone who helped pack and ship these belongings: thank you. Thank you for your professionalism, but even more importantly, thank you for the care you showed my belongings when I could no longer personally protect them on their journey across the country. Everything has arrived safely. Everything has arrived intact. And finally, I feel like I'm home. With heartfelt gratitude

I had an extremely unpleasant experience with Jeff, the store manager. I was the first customer in…read morethe store at around 7:30 am this morning and from the moment I arrived, he was rude and dismissive. I calmly explained my situation to him, but instead of listening or trying to help, he essentially told me to be quiet, saying, "I've worked here for 20 years. Let me do my job." I was honestly taken aback by the way he spoke to me. I was just explaining my situation. To make matters worse, I was never given a receipt or any confirmation that my transaction/request had actually been completed. I left the store frustrated and unhappy, unsure of whether my issue had even been properly handled. Unfortunately, this does not seem to be an isolated incident. I have witnessed Jeff being rude to other customers as well. I'm a regular at that UPS store. A store manager should be someone who knows how to communicate respectfully and professionally with customers. Based on my experience, Jeff does not demonstrate those qualities. I strongly believe management should address his behavior and seriously consider whether he is the right person to be representing the store. Customers deserve to be treated with courtesy and respect, regardless of how busy or frustrated an employee may be.

Love this UPS location! I'm used to rude, unfriendly employees every time I walk into a UPS but…read morehere everyone is so friendly and helpful where I actually want to tip them. Thank you all for the hard work because I know those Amazon packages are not fun!

Went to this cute store after realizing I got too many souvenirs on my visit to Carlsbad. It was…read moreSunday and not expecting the store to be open, I was met by a very nice gentleman who was very helpful. I was in and out quick and even had time for one last beach visit before I had to catch my flight back to Texas. Thank you store 1184 for your great customer service. I received my box today!

Had an amazing experience here the process is very easy and fast . Sarah was super friendly and…read morehelpful and made my move so easy and stress free. She took the time to explain everything in detail I highly recommend this place !

I had everything I own stolen from two separate units…read more I stored my belongings here for over 20 years, paying roughly $40-50k over that time. In the end, about $50,000 worth of my property was stolen from my two units, including irreplaceable items from my late father and grandparents, original artwork, and a career's worth of work samples (50+ snowboards). Their cameras only cover the outside of the buildings. Other storage facilities advertise interior cameras as a safety feature; this one doesn't have any. The front gate regularly allows multiple cars to pass through with one code entry, and the building doors themselves don't require an entry code or are usually propped open - essentially, anyone can enter the property and the buildings with zero verification that they should be there. Their website and payment system make you re-enter your payment information after you've already entered it and clicked confirm. I spoke to them about this numerous times, explaining that it's confusing; no retailer ever makes you reconfirm a purchase. Their response was that they didn't want people double-charged. I'd much rather be double-charged than robbed blind. Read into this however you like, but only my wife, myself, and their staff knew I had these units. I generally came midweek/mid-day and was careful not to leave anything of visible value in the hallways. My units were across the building from each other, and there was no obvious way for someone to know which units to target. My theory - and the detective on my case agreed it was plausible - is that I forgot to confirm my payment on their website one time, sending my unit(s) to pre-lien status. I paid the moment I got the notice, but the damage seems to have already been done. The thieves went through every single box in one unit, but stopped a third of the way through the other, leaving thousands of dollars of stuff untouched. Why? It's almost like they were told to stop for some reason. Maybe after a payment was made? When I reported my theft to the front desk, one employee was genuinely shaken, but the manager had an unmistakable "oh, sh**" look and showed zero surprise that I'd been robbed. To make it worse: insurance requires receipts and proof of ownership for decades-old belongings, much of it from people no longer alive to help me prove what I owned - capped at $5,000 on a $50,000 loss. Two decades of trust, gone. The place looks nice, but not everyone has a nice experience. I left one star, I wish I could leave less.

Mike looked after me, he was very helpful, I am very pleased with the service…read more Beverly

This review is for Otoo... I walked in with a box of clothes I needed to return to Stitch Fix…read more Unfortunately for me, when I was opening up the box when I received it, I used scissors. And I ended up slicing a 3" portion at the side of the bag. In the most vital area. So I walked in with the box it came with and the sliced bag. And without hesitation, Otoo offered to tape it up for me and he packed it for me. And I walked away with the receipt, in no less than 4 minutes. I was also greeted almost immediately when I walked to the counter. An all around excellent experience! Thanks Otoo!

Pack it up, tape it up, ship it away... and let Riley save the day!…read more I stopped by The UPS Store expecting a quick errand, but thanks to Riley, I received truly exceptional service. Friendly, knowledgeable, and incredibly helpful, he went above and beyond to make sure everything was handled perfectly. In a world where great customer service can be hard to find, Riley is a shining star. He made the entire experience easy, stress-free, and even enjoyable. His kindness, professionalism, and genuine care for customers are exactly what keep people coming back. Five stars for Riley and five stars for this UPS Store. If you need shipping, competitively priced printing, or mailbox services, this is the place to go! Highly recommended!

I started coming here after a good friend strongly recommended this place and I'm so glad she did!…read more Located in a small strip mall by Panera Bread, parking was easy on a Sunday. Upon walking in, I was greeted right away by the owner, Ana. She was so warm & friendly, she treats you like she's known you for years. It's unlike any other UPS locations I've ever been. The store is clean and customer service is excellent & efficient. I was in and out very quickly. If I'm going to frequent a place for my mailing needs, I choose this one even though it's further from where I live. It's SO worth it and I highly recommend it!

Hate what FedEx has become. They are impossible and don't do their due diligence to deliver…read morepackages. Problem after problem after problem and apparently customer service runs the company and with that being the case, they can't easily claim they don't have the authority to make any decisions that troubleshoot the smallest of fixable problems that have the hugest of consequences for the customer. USPS, AMAZON and even UPS have them beat. There's literally no comparison.

I've been having really bad experiences with FedEx deliveries lately; broken deliveries, deliveries…read morethat were said they were attempted when I was home and know they weren't, delays, etc. HOWEVER- my experience at this location has a bright spot in my week. After multiple bad deliveries, I asked for my latest package to be shipped to this location. I arrived in the evening and Gilbert helped me as if I was an old friend. He helped me open the massive box (a bookcase) and helped me inspect the parts to make sure it wasn't damaged. He then went out of his way to reseal the box even better than it was before, explaining where the tape would support best. After all that, Gilbert then carried the box out to my truck and helped me load it into the bed. He was friendly, helpful, and went far beyond any of the service I expected to get. I also know he wasn't even supposed to be working that late, and was holding over till closing. Gilbert had every reason to just do the minimum and move on to the next customer, but he made me feel like my delivered mattered instead. I really appreciate Gilbert and I hope FedEx appreciates how much his friendliness did to turn change what had been multiple bad experiences before him. Thank you!

The guys that work there are great. They are very helpful and knowledgeable. They do a great job…read morewith the customers that come in. They treat everyone with respect.

I had an issue with a package that I shipped from this location. Shane was great and helped find it…read moreand get it moving on its way. The store is always clean and the staff is friendly and very helpful.

Although I love this place and I love people who work here, I ran into the situation with the…read morepeople that actually walk in there. There was a long line to talk to the people that work there and I just wanted to scan so I went to the left. And there was a lady at the scanner, not paying attention to anybody that was behind her because she was facing the other direction. Facing the wall.and we all thought that she was working with the scanner to scan some things next to her. After a few minutes, the rugs that were going to be deposited and returned for Amazon started to fall towards her, and I told her to LOOK OUT. And then she saw there were people behind her. Were all polite enough to keep our mouth shut while she didn't pay any attention and stood in front of the scanner while looking for something on her phone. So that was bad. Pay attention! Don't block the scanner! So the lady in front of me walked up with the two packages and set them down and then she started the rummage through her phone. SHE WALKED UP With two packages and set them down and then she started rummage through her phone. So I must tell you, I got two packages. I need to scan, that's all I have to do scan them and set them down. It would take about 30 seconds. So after waiting for her to scroll through her phone For several minutes, I said, do you mind if I just scanmy two things? And she said I'm looking for something, with a privileged tone... what a B! And so I wait, and I wait. after all that time, She's scanning, but she can't figure it out. And it's not working and so she's looking towards the three people that are behind the counter, but they are extraordinarily busy because of the very long line. But she doesn't think to say I'm having a problem. Why don't you just go ahead. No that would be too polite. I guess. So when she leans away because she's waiting to talk to somebody, I lean in with my package package. I get one done in 10 seconds and then some lady comes over to help her and she turns and notices me scanning my things andsays, I was using that scanner. I said I'll be done in 30 seconds. And lady seeing drama I am causing, I admit it, grab the lady away and took her to the Cash register. so the lady Managed to cut in front of everybody because she's an idiot. And she's an idiot, not just because she was impolite, but because she waited until she was at the scanner to start to look for things that she order to scan. I have returned many things to Kohls and I always make sure by the time I hit that counter. I am ready to go. There is nothing worse, OK I take it back, cancer, cancer is worse, but aside from cancer. There is nothing worse than someone who doesn't prepare ahead of time while they are standing in line and people waiting. Just the stupidest thing ever. So I leave when I get to the car and I start to bitch to my wife about all of this when I get to the car and she's already coming out because it's so fast to have the people behind the counter do it but I was out before her Because all I had to do was scan two tiny things I was finished in 45 seconds And I was complaining to my wife and once I saw her coming out, I very loudly, so she could definitely hear it, how rude people are that are in the world. That all they had to do was step aside for 30 seconds while they figured things out, because they no idea what they were doing nor are they prepared. So don't be that guy, or girl Thank you for letting me vent. I appreciate it.

GO SOMEWHERE ELSE for FBI BACKGROUND CHECK!!! Absolutely…read moreworst experience i have ever had. Owner is extremely rude and unprofessional. Her system charged me for a background check and my bank showed the transaction. She said that it did not work. But it was showing pending on my end. She was extremely rude as well as every employee there. They were all yelling at me that I didn't pay. I called my bank and he witnessed how unprofessional the store was and was stunned to hear how they treating me. He offered to be a witness and told me to call police. That's how rude they were. Her system was the problem but she kept yelling that it was my bank who was the problem. No it was her register that was faulting out. I didn't want to pay twice, that is why i called my bank in the fist place, to cancel the transaction because she could not provide a receipt. I eventually cancelled transaction and payed again, but they way I was treated for their service was unacceptable. Everyone working at this UPS store is rude and incompetent. I WILL NEVER GO BACK! YOU COULD NOT PAY ME TO USE THIS AWFUL UPS STORE I would give them 0 stars if I could. Rudest people EVER

I have come here several times and have also brought my mom. Tuuaga is amazing--she is patient,…read morefriendly, and always so helpful in figuring out the best options for shipping. On one visit, she helped me with passport photos, and on another, I needed notary services. Again, she was incredibly helpful and made the entire process easy. Tip: make an appointment for notary services! I've also been here a few other times, and even when there is a line out the door, Tuuaga handles everything calmly and efficiently. She provides excellent customer service every time, and I really appreciate her patience and willingness to help. Highly recommend!

The UPS Store I…read moreusually go there to drop off packages, and I've been a customer for many years because it's close to my home. A few years ago, I felt that the employees were a bit rude. I was even nervous about going there if I didn't follow the exact steps for dropping off a package, even though I was a regular customer. Now it's different. The staff are much nicer. The current employees are very friendly, kind, and extremely helpful to customers. All of the employees are kind,not just one person in particular. I truly appreciate this positive change

This BS POS place think they're cute and funny! Not only are they working with Uhual too scam…read morecustomers, they can't even get their charges right! WARNING DO NOT GIVE THEM YOUR CREDIT CARD INFO! Pay in cash! I used the Uhual less than 12hrs, was told to drop off at Postal Annex! This broke establishment proceeds to call me and ask where the truck is, you guys must do this often! I moved one damn couch and had no reason to keep it for days. They're claiming I had it for days bc their flawed system. After payment with my Apple Card! I cancelled that card with the quicks bc I could just tell something was weird. They changed my drop off for the truck at the last minute and told me to drop it off at Postal Annex. It was 10, are they open! So, I left it there with the keys with the other trucks that were their. If you go at night you will see many trucks and most probably have the keys inside. It's been over a month and they're still charging and it's all random amounts too

Open till 5:30!! Completely reasonable with it being Covid…read more I showed up at 5:25 just to drop off two packages, and the closer turned me away saying she was closed. She pointed at her annex hours and I showed her my iPhone that read ( 5:22 pm)and told her it wasn't even 5:30 PM and she exclaimed that she was going by the watch in her store. She was reasonably enough to take my packages but she immediately said "BYE have a nice evening". Didn't even give me a receipt. What watch do you think Customers are gonna go by? The store watch that no one can visibly see, or the actual time on the cell phone/watch? Very rude