You can improve the customer service. I was discriminated against and left a review and emailed the company and never received a apology or response read more

I hate leaving bad reviews but if you need to take a baby/kid passport photo, don't come here. The lady took it and said it's fine but the postal office said it was too off centered. Also, costs $20 here. Just do it at the postal office next time! read more

I absolutely love how easy and convenient this Postal Annex is. I frequently stop over on my lunch to mail packages for work, so I'm usually crunched for time. Sometimes there are quite a few people in the store, but I've never waited long. There are lots of cute trinket type things to look at while you're waiting too. I've always lucked out and gotten the same worker Krystal when I come in. She is super helpful, friendly and funny. She really interacts great with the customers! She moves fast and knows that she is doing. Great job Postal Annex! read more

They were very friendly and helpful. I needed to get an eBay sale mailed out and just happened to now have the right box or anything. Reasonable price for packaging, I would definitely use them again. read more

This is my experience of mailing a large envelope with a card. The woman behind the counter greeted me and was able to tell me how many stamps was needed to mail it. There was no up-sale and I was able to use the stamps I had. She explained where I could drop off mail and packages in the future as well. It saved me time to have this convenient location where it's at while I'm running errands in the area. read more

Katie the notary went out of her way to be helpful. I wouldn't have been able to notarize my document if she hadn't spent a lot of time seeking help for me. I will always go back to her for notary needs. read more

Mary at Postal Annex saved me after the UPS store on Marron screwed me. UPS store notary didn't know how to notarize, despite me bringing all the necessary documentation and explaining exactly what I needed. made it to Postal Annex just before closing and Mary knew exactly what to do and she was very efficient, getting me what I needed, thank goodness! read more

This PostalAnnex is your one-stop support center for shipping , notary, office supply and gifts. The service is great!! I have been using their service for more than 5 years. Chrystal is very knowledgable in the business . She is awesome and the best , multi-tasks. The new staff Kyle is very nice and helpful. He works with Chrystal High recommend their business!!! read more

Katie and Samantha are great!! They are helpful and very kind. It was great to know that they have a notary too.

Crystal was truly Outstanding in every capacity, particularly with the direct, professional and timely support she has provided me as a Notary. She was decidedly patient and very personable, as I personally witnessed th different needs. This Postal Annex is the place to go for real help, when it is most needed. I am truly grateful to Crystal, who Always has great music on too! read more

Letty is the girl that I always look forward to see and to get help from. She is nice, always ready to help and even show you how to do the amazon returns. She is just great. Thank you Letty. Ana M Castro read more

If I could give negative stars, I would. I requested USPS shipping and she quoted me Fedex. Swindling money hungry business. This is the email I sent to the owner ... I went into your store today to ship a package to Tennessee. I received a quote from USPS last night, so I had a figure in mind of how much everything would cost. First I was told the box I brought in was not going to work. LIE! Second I was told I needed to a bunch of stuffing. LIE! Lastly, I was told that boxing and shipping USPS was going to be close to $300. (WTF?) So I asked how much it would be for just shipping through USPS. I was told it was close to $200. I told her that the quote I received from USPS was $76.05. She told me I needed a special Retail account to get that price.  I left and went to a USPS location.  Guess what....I don't need a "special account" to pay that amount. FOR SHAME! I will not be going back to do business there. I am telling everyone of the undermining you are doing and the inflated pricing you are giving to people. The owner emailed back me and told me they gave me FedEx pricing and told me never to return. And that I should thank them for being open during the Pandemic. I'm, I've been working through it all, as well. I'm not trying to swindle people out of their money Don't worry lady, I can't do business with a company like yours! DISGUSTED! read more

A pre-arranged dropoff label from FedEx was attached to the properly packaged item I had pre-paid for and dropped off on the pre-arranged date. For specifics (1/6/2021 @ 10:45 AM). That package was not picked up and scanned in until (1/7/2021 @ 5:01 PM) Which delayed the package and proved to be a $20+ hit for selecting a ship date that was scheduled to be earlier and ended up being delivered 2 days after the scheduled delivery date... I could have saved that $20+ by selecting a delivery date on the 7th of January. I understand that there is a delay in shipping. I get that. But the pick-up timing is something that was expressed to me as "not delayed". I will return with updates on this experience to let it be known how FedEx and this location will explain the delay of the package being picked up. .... stay tuned. read more

This London accent girl who works here was so f ing rude and disrespectful fire her racist a.. . Calling people the n word. All I needed was some guidance because I'm not familiar with postal annex. 1/10 help. I didn't even come at her weird or anything. 3 other people walked in not black decent and she was nice right when she saw me immediately gave me an off aura. Disrespectful. All I needed was guidance I was confused between this and another store in the shopping center. I never ever been profiled like this over something so dumb and stupid. Not okay at all!! read more

This is my favorite Postal Annex. I mainly love coming here because of the best manager in the universe Miss Krystal. She is just wonderful, insanely helpful, always leave this app drive smiling. Great inventory and cute postcard, etc read more

PostalAnnex+ - Shipping Centers Near Me - Carlsbad, California

What happened to Krystal? She obviously had the best customer service until the lady with dark hair started covering for her. She is rude not only to the customers, but to the delivery guys as well. Look, I understand the whole world is short staffed, but you don't have to be nasty to everyone who passes by. I think it's best to go to the UPS store across the street; it might be pricey, but much more worth it. read more

Crystal has been consistently brilliant in helping me through some very challenging legal difficulties. Her great patience and skill as a Notary have been superb on every occasion. Thank you again for your kindness and help when it was needed most. read more

Very busy small store with wonderful attitude and reliable service. Krystal is amazing. She does our notaries and helps with just about everything else. read more

Not sure when this happened or if it is even legal - but I was just told that to drop off an amazon return with a prepaid label would cost me $4. The label is clearly marked no postage necessary if mailed in the states and is completely sealed in a box. Apparently the owner or manager does not want to be bothered with regular mail unless they are getting paid. Won't go there again! Consider yourself warned. read more

PostalAnnex+ - They tried to charge me $4 for dropping of a prepaid label return to amazon. What!?!?? - Shipping Centers Near Me - Carlsbad, California

Thank you Crystal! Went above and beyond to make sure my overseas packages was in good hands. Very attentive and friendly. Love it

I have a post office box at this location in Carlsbad and the La Costa location. I would like to recognize what an awesome incredible employee Crystal is. I visit this store multiple times a week for various things. I check my mail and always get a warm welcome from Crystal. She's there sun up to sun down and always has a smile on her face. When I need to Fed Ex something or have something packaged she is Johnny on the spot! She knows everything. Postal Annex is a one stop shop for me and my busy schedule. I have seen other employees come and go and Crystal remains... I'm thankful to have such a professional, productive and pleasant person to interact with every time I visit this location of Postal Annex. read more

After being a repeat customer for several years, I will never use this Postal Annex location again. A worker there was completely incompetent in packaging a valuable item I needed to send. My mistake was trusting that she knew what she was doing. She did not--and then when the &%# hit the fan, she was untruthful about what transpired and conveniently made it impossible to speak with the owner. I'd insured the package but after telling me the carrier had reviewed the case, she told me nothing could be done! I truly felt like I had been robbed. So if you're buying stamps, I guess this place is OK, but if you're asking to pack anything of value to be sent, carpe diem BIG TIME. read more

The knowledgeable service I receive here definitely deserves 5 stars. They have saved me time, prevented issues, and gone the extra mile to be helpful. read more

I was just here and the 20 something year old black girl took my 5 small items and instead of boxing them she laid them out on the scale and started measuring the pile. I said usually it's boxed then they measure the box. In an angry huff she sarcastically yelled at me that how would she know which box to use without measuing first? I said maybe fit the items in a box, then you know which box they fit in! That angered her so I shut up. She then told me my 5 small items shipped would cost $200. (ship-to address was in the mainland USA.) So I grabbed my stuff and exited. read more

Excellent customer service. Very helpful and caring. I was very pleased with the level of service I received. They took the time to review several shipping options. read more

On Monday June 19th I went to the post office to send in our passports for renewal. It turned out to be Juneteenth, which is a Federal Holiday, and the the post office was closed. So I opted to go to this postal annex instead. Krystal, the manager, was the one who was manning the counter when I went there. Krystal was extremely condescending throughout the process. First off she made it very clear I was making a mistake send the old passports via certified mail instead of express mail. She kept telling me certified mail would take longer, even though I told her there was no rush. Why would I pay for a more expensive service when it's not needed? Then she had to comment on my mailing both passports in one envelope. (I did my research on renewing passports and I heard the renewal fee for each passport had to be a separate check, but there was absolutely no mention about not mailing them together.) Krystal proceeded to send my envelope via certified mail and told me I could track the package. After a couple of days I checked the tracking and nothing was coming up. I went back to postal annex and Krystal was there again. I told her how I wasn't getting any tracking information. Her response, again with a condescending tone, was that someone at the post office failed to do their job. So I went to the post office to see what happened. The postman told me that certified mail isn't tracked and that I would be notified of the delivery, if I paid for that service. Uh, I don't recall Krystal asking me about that. Today I received our new passports without a problem. So pretty much everything that Krystal told me was a misrepresentation. As long as Krystal works at this location, I will go elsewhere for any services that I may need from a postal annex. One of the worst customer experiences I've ever had...and yes, I just came back from giving Krystal an earfull. read more

Very helpful lady! Quick easy and knowledgeable! They are lucky to have her! Thank you! read more

I was expecting a couple packages delivered by DHL yesterday, and I had them rerouted to Postal Annex C'bad. I was going to pick them up on my way home after work but I got a text message from DHL saying 'recipient refused delivery', so I called Postal Annex C'bad thinking that the business was no longer there or something, but I was told that they no longer receive packages by their employee. Whatever has happened to Postal Annex C'bad led to such decision I have no problem but then they need to remove their business as Service Point for DHL or a warning for DHL customers that they don't receive packages. I picked Postal Annex C'bad because their business was listed as closest Service Point when I was asked to reroute the packages. I gave 3 stars because I had pleasant experiences with this business before until yesterday. read more

Crystal is a pro, she reviewed my passport photos and said they were bright and may be subject to rejection. she took a new set and sent them off just as they were recommended. I am sure my passport and application are in good hands now! read more

The store is nice looking and the people here are nice and are "just doing their jobs," as they told me. But what kind of postal service charges you $2 for less than 1 foot of packaging tape used on your package? If you are coming here to send out a package, make sure it's completely packaged or don't come here at all. FedEx and UPS are literally found right across the street. USPS is less than a 5 minute drive away. Seriously, you could go to Vons across the street and buy tape over there for less than $2. If you look at other PostalAnnex+ ratings, they are all pretty low. read more

Thank you for all your help in successfully shipping a package to my daughter in Shanghai!

I just tried to have a 3lb 3oz box shipped from Carlsbad, CA to MN and told the clerk I do NOT need any kind of rush service. I was quoted $38 for the "cheapest" service, which according to her was FedEx ground. She did not offer a USPS option, so I asked her about USPS shipping and she said: "the post office wants almost $60 to have it delivered in 6-7 days." Fortunately, I declined and walked away with my box, drove straight to my local USPS office and shipped the box Priority Mail-2 days guaranteed, insured and with tracking for $18. Beware, these people will try to rob you blind if you try to ship anything from their store. read more

Krystal did an amazing job helping me with my passport renewal. She very quickly and efficiently walked me through the whole process (application, photos, payment etc.) while also helping the other customers. She got me in and out very quickly and made the whole process actually enjoyable with her positive attitude and quick wit. For people interested in this Service, it will cost you $59.00. Highly recommend this location! read more

As many reviewers have mentioned, terrible customer service. We had a massive package to return and we understood there would be a bit of a cost to return it. Firstly, the girls had no idea how to do the return and had to go on the phone to God knows how many people before she gave us a really high cost. Maybe the higher-than-expected quote is what led us to look into further quotes and we found Fedex to be loads cheaper. Upon telling her that, she said that she did think she had been misquoted for us, but I mean, look into it further if you think so. Apparently she looked at their suppliers and that was the cheapest quote. We just dragged our parcel out after a two hour time-waste here. Terrible customer service, unsmiling staff and a total rip off overall. We won't be coming back read more

Only reason why it's a one star is because I showed up here ten minutes before they close and they're closed ! Like I know y'all got ten minutes left . Dang . Tying to send a package is all . read more

I was here last week shipping a over night package and they charged me 110 to ship fed ex and thought that was a little high then I shipped a package with a pre paid shipping label and they didn't charge me anything. I came back the next day to drop off another pre paid package again, they wanted to charge me $4 to just drop off the package. I ship weekly over night packages and i will not be back. Don't waist your time going in here. The owners just want to charge extra for everything. read more

Crystal is very professional and a wealth of information regarding the best manner to have all my postal needs done expeditiously and efficiently- I really appreciate her knowledge and courtesy disposition! Thank you Crystal- you are amazing and always helpful!! Leslie-Carlsbad-Attorney. read more

This location is good! They usually have parking close by, but when the yoga studio has a class going on, forget about it. Friendly staff. Plus after hours you can still access you mail box, that's really important to me. The do often put the previous persons mail in mg box, kinda annoying. Great gifts and notary are available! read more

The worst attitude of a customer service position I have ever run across. No wonder there are so many negative comments don't know the name of the girl she had long hair dark and I wouldn't even leave my package for free Postal Service.I couldn't even place the review without having to add a star I have come here regularly and it has been a wonderful place I will never come back again read more

a unique experience visiting this location. Miss Krystal handles the entire store; there can be a wait in this case. She has quite a personality, the store is loaded with gifts to choose from. I will go back. read more