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    The UPS Store

    3.2 (305 reviews)
    Closed • 8:00 am - 6:00 pm
    Updated 1 month ago

    Services - The UPS Store

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    Photo of Chi M.
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    2 years ago

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    3 months ago

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    26 days ago

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    3 months ago

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    11 months ago

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    9 months ago

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    1 year ago

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    2 years ago

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    1 year ago

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    9 months ago

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    2 years ago

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    2 years ago

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    11 months ago

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    1 year ago

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    1 year ago

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    11 months ago

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    2 years ago

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    Photo of Cherie C.
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    2 years ago

    I absolutely love these guys. They are always so friendly and helpful, no matter how busy they are. Highly recommend!

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    2 years ago

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    2 years ago

    The ups personal are incredible. They help with speed and smiles! I enjoy going there, as I know their experiencesd

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    Photo of alexia y.
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    2 years ago

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    2 years ago

    The best UPS store employees I have ever worked with. Fast, helpful, done! In and out in less than 5 minutes.

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

    Helpful 3
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    Photo of Kate G.
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    2 years ago

    Always a good experience at this store. The staff are quick, thorough and very helpful. It is the only UPS store I prefer to use.

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    1 year ago

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    Photo of Sue G.
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    1 year ago

    Always making shipping easy here. Never been kept waiting and now they have a self serve counter.

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    Photo of kim w.
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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    Photo of Tom M.
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    2 years ago

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    2 years ago

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    2 years ago

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    Photo of Len M.
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    2 years ago

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    2 years ago

    Always helpful, speedy service. Trust them. They get all the Amazon stuff right and they were very helpful when I needed notary services.

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    Page 1 of 8

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    “Though I use for many of my needs, on the rare occasion I need to return a purchase to Amazon, this is my 'go to place'.”

    Mentioned in 32 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (173 reviews)

    This review is written with an overwhelming amount of gratitude…read more I recently relocated my remaining personal belongings from California to my home in the New England area, and several of the pieces I entrusted to this UPS Store were absolutely irreplaceable, not necessarily because of their monetary value, but because of the memories and chapters of my life they represent. Among them were a religious framed portrait that has been with me for over 20 years, my framed master's degree from the University of Southern California, and my US Navy SEAL retirement plaque and display. I also entrusted them with other meaningful pieces that have traveled with me through different stages of my life. Every single item arrived beautifully packed, completely intact, and without damage. What touched me most was the care that went into the packing. As I opened each shipment at my new home, I found myself crying tears of joy. These weren't simply pictures, plaques, frames, and memorabilia coming out of boxes. They were strong, loving, painful, beautiful, and intense memories coming home. My USC degree represents far more to me than an education. I earned it while caregiving for my mother, traveling between San Diego and Los Angeles, taking her to medical appointments, managing her care, navigating tremendous challenges in my personal life, and continuing my education through all of it. That framed degree arrived without so much as a scratch. My religious portrait arrived equally perfect. And today, I opened the final shipment containing my USC/Navy retirement display. Once again: perfect. There is a tremendous difference between simply shipping someone's property and understanding that you have been entrusted with pieces of someone's life. I felt that difference in every box I opened. To everyone who helped pack and ship these belongings: thank you. Thank you for your professionalism, but even more importantly, thank you for the care you showed my belongings when I could no longer personally protect them on their journey across the country. Everything has arrived safely. Everything has arrived intact. And finally, I feel like I'm home. With heartfelt gratitude

    I had an extremely unpleasant experience with Jeff, the store manager. I was the first customer in…read morethe store at around 7:30 am this morning and from the moment I arrived, he was rude and dismissive. I calmly explained my situation to him, but instead of listening or trying to help, he essentially told me to be quiet, saying, "I've worked here for 20 years. Let me do my job." I was honestly taken aback by the way he spoke to me. I was just explaining my situation. To make matters worse, I was never given a receipt or any confirmation that my transaction/request had actually been completed. I left the store frustrated and unhappy, unsure of whether my issue had even been properly handled. Unfortunately, this does not seem to be an isolated incident. I have witnessed Jeff being rude to other customers as well. I'm a regular at that UPS store. A store manager should be someone who knows how to communicate respectfully and professionally with customers. Based on my experience, Jeff does not demonstrate those qualities. I strongly believe management should address his behavior and seriously consider whether he is the right person to be representing the store. Customers deserve to be treated with courtesy and respect, regardless of how busy or frustrated an employee may be.

    FedEx Ship Center

    FedEx Ship Center

    (90 reviews)

    Hate what FedEx has become. They are impossible and don't do their due diligence to deliver…read morepackages. Problem after problem after problem and apparently customer service runs the company and with that being the case, they can't easily claim they don't have the authority to make any decisions that troubleshoot the smallest of fixable problems that have the hugest of consequences for the customer. USPS, AMAZON and even UPS have them beat. There's literally no comparison.

    I've been having really bad experiences with FedEx deliveries lately; broken deliveries, deliveries…read morethat were said they were attempted when I was home and know they weren't, delays, etc. HOWEVER- my experience at this location has a bright spot in my week. After multiple bad deliveries, I asked for my latest package to be shipped to this location. I arrived in the evening and Gilbert helped me as if I was an old friend. He helped me open the massive box (a bookcase) and helped me inspect the parts to make sure it wasn't damaged. He then went out of his way to reseal the box even better than it was before, explaining where the tape would support best. After all that, Gilbert then carried the box out to my truck and helped me load it into the bed. He was friendly, helpful, and went far beyond any of the service I expected to get. I also know he wasn't even supposed to be working that late, and was holding over till closing. Gilbert had every reason to just do the minimum and move on to the next customer, but he made me feel like my delivered mattered instead. I really appreciate Gilbert and I hope FedEx appreciates how much his friendliness did to turn change what had been multiple bad experiences before him. Thank you!

    Carlsbad Self Storage

    Carlsbad Self Storage

    (203 reviews)

    $$

    Had an amazing experience here the process is very easy and fast . Sarah was super friendly and…read morehelpful and made my move so easy and stress free. She took the time to explain everything in detail I highly recommend this place !

    I had everything I own stolen from two separate units…read more I stored my belongings here for over 20 years, paying roughly $40-50k over that time. In the end, about $50,000 worth of my property was stolen from my two units, including irreplaceable items from my late father and grandparents, original artwork, and a career's worth of work samples (50+ snowboards). Their cameras only cover the outside of the buildings. Other storage facilities advertise interior cameras as a safety feature; this one doesn't have any. The front gate regularly allows multiple cars to pass through with one code entry, and the building doors themselves don't require an entry code or are usually propped open - essentially, anyone can enter the property and the buildings with zero verification that they should be there. Their website and payment system make you re-enter your payment information after you've already entered it and clicked confirm. I spoke to them about this numerous times, explaining that it's confusing; no retailer ever makes you reconfirm a purchase. Their response was that they didn't want people double-charged. I'd much rather be double-charged than robbed blind. Read into this however you like, but only my wife, myself, and their staff knew I had these units. I generally came midweek/mid-day and was careful not to leave anything of visible value in the hallways. My units were across the building from each other, and there was no obvious way for someone to know which units to target. My theory - and the detective on my case agreed it was plausible - is that I forgot to confirm my payment on their website one time, sending my unit(s) to pre-lien status. I paid the moment I got the notice, but the damage seems to have already been done. The thieves went through every single box in one unit, but stopped a third of the way through the other, leaving thousands of dollars of stuff untouched. Why? It's almost like they were told to stop for some reason. Maybe after a payment was made? When I reported my theft to the front desk, one employee was genuinely shaken, but the manager had an unmistakable "oh, sh**" look and showed zero surprise that I'd been robbed. To make it worse: insurance requires receipts and proof of ownership for decades-old belongings, much of it from people no longer alive to help me prove what I owned - capped at $5,000 on a $50,000 loss. Two decades of trust, gone. The place looks nice, but not everyone has a nice experience. I left one star, I wish I could leave less.

    The UPS Store - shipping_centers - Updated September 2026

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