The best customer service! The entire team at this specific Staples location is phenomenal. It's so refreshing to walk in somewhere and to be welcomed by a warm and knowledgeable staff. Kat especially! Kat goes above and beyond and she truly helped make my daughter's birthday dreams come true. With all the online shopping these days, Kat and her team have made me shop more in person at staples! Thank you for being so kind and caring for your customers! read more

Person at Amazon return is slow and no one is helping him. 15 people in line. Everyone one is complaining.

The Print Center team is extremely helpful - they made it easy for me to create some amazing signage for a few parties I was hosting with friends (including a baby shower, an Oscars watch party). You can email your file to printme@staples.com and they'll assist with everything from there. Also, now accept Amazon returns! read more

Looking to have absolutely no help this is your place woman at the printer Center told me that if I wanted 50 copies I'd have to wait till tomorrow, but I could use the self checkout printer and get it immediately. Try to print on the self check out the machine, print it wrong one for the size I showed it to her. She says because that's your file size. I explained that at home it prints on an 8 1/2 x 11 completely. She proceed to tell me that's because you have to resize it. None of them made any sense I ended up just leaving and going to FedEx where they will actually help you. read more

The staff here is great, and the quality plus cost of their products keeps me coming back. I've used their printing services for marketing projects, and on a separate occasion, I learned a lot about the type of ink my printer needs thanks to their knowledgeable team. It turns out there are several cartridges that fit into one printer, which was surprising. My husband and I also come here for our office materials, including computer chairs and smaller desk essentials. This Staples is also situated in a plaza with plenty of eateries. If you're hungry or need a coffee break, there's a Starbucks, Teriyaki Brothers, a Vietnamese restaurant, and an Indian restaurant right in the same lot. read more

when I had a question about the lamination machine which paper will go in they had no idea which one it was and when I got a paper for the machine it was open and ripped and never gave me a discount read more

if you need several days to do a spiral-binding job that takes a functional human under two minutes, you know you suck.

This is my backup store when the Staples closest to me is sold out. It seems like a much larger store than the Vista store. Or maybe they just stock more items without as much clutter. Prices are as to be expected. Instore and online prices can vary, so often I'll check and if the online prices are cheaper, order online and then do a 1 hour pickup. Save money and earn miles and points. Win, win! Employees are helpful and mostly happy and there usually isn't much wait. Parking can be tricky because it's surrounded by restaurants and there's just one entrance into and out of the strip mall. Sometimes it's easier to park on the side of the store than in front. read more

Opening a new business, I've had to rely heavily on Staples print services. Xander has been an excellent resource. Always kind and helpful no matter how busy they are. He's been a pleasure to work with., thank you Xander! read more

I go in at 8:30 in the morning to have just a couple of items laminated. Besides me, there is one other customer in the store. The laminating person said I would have to wait until this evening to pick up my small order of what is being laminated, or pay a 30% rush fee! Because I needed it this morning, I said I would pay the 30% rush fee. Then the girl tells me that my items won't be ready for 20 minutes. Why in the world would I pay a 30% rush fee and then have to wait 20 minutes? Again, there was only one other person in the store as a customer besides me. read more

Once again, I needed to get something printed and quick! The printing job was done on white card stock for my son's wedding. Rhett was friendly and was able to save me a ton of time. Great customer service AGAIN at this location! Thank you Rhett! read more

Staples offers people discounts for joining their rewards program. After joining, I noticed that all of the discounts have restrictions on almost everything that people want. They exclude about 70 % of things that they carry. Doesn't apply to most office supplies which is the reason for people going to their stores. I blocked them and will never return. read more

The employee who assisted me was very informative. He looked up on his device how long my warrantee was on the safe that was in question. I did not purchase anything. read more

Needed some computer speakers for my office and was glad they had a great selection available at reasonable prices. Petra was the cashier that helped me. She was welcoming and friendly. Parking was easy. I'll be back for sure. read more

WTF! When did high pressure sales become their thing? I bought a laptop today, and the sales person kept pushing for me to purchase a warranty. The warranty costs almost as much as the laptop. I repeatedly told her no, but she wouldn't stop pushing it. She even tag teamed with another Staples employee pretending she did not understand one of the warranties. I didn't buy the warranty, but I sure felt the pressure. Staples... you lost my business with your used car sales tactics. I would have given 1 star if it wasn't for the help from someone else in the store. read more

1 of the 2 closest locations by me. Parking is not too bad considering all the restaurants, banks, and other businesses in this little strip mall. Staples offers a plethora of office supplies, computer equipment, office furniture, backpacks, snacks, etc. There is a wide variety of brand names to choose from and their products come in all kinds of colors, flavors, options, etc. They definitely have a larger selection than some of their competitors and they have other services like ups, copying, etc. There is usually someone walking around checking in on your making sure that you are getting help and answers to all of your questions. Sometimes their pricing is competitive or they have a sale or coupon. Don't forget to join their loyalty club so you get the coupons and discounts, sometimes they are truly good deals like $10 off $10, $5 off $5, $10 off $20, etc. read more

DO NOT COME HERE FOR YOUR AMAZON RETURNS. I got there and saw a line that was already 7 or 8 people long for returns at the front of the store, and then by the time i left (literally 28 minutes later) there were another 10 or more people behind me. They only had one employee doing the returns AND they had him be the cashier as well. So if someone got in a separate line to buy something, he had to stop the return line and take care of all of those people and then go back when he was finished ringing them up. What was really astonishing was all the other employees watching from afar over at the printing center, doing absolutely nothing to help. No one apologized for the wait time or inconvenience. It wasn't until the very end of my time there that another employee came over to help him. He was so nice and was moving as fast as he could so it's not his fault, but WOW I could not believe how poorly this place was run. Will not be doing any returns or shopping with this company again. read more

A huge loving THANKS to Alexander in the printing department. Your kindness and generosity in our time of need is heartwarming and inspiring. Thank you for caring and for all your assistance! The quality of the print was perfect, and we could not beat the cost anywhere else. read more

Passport photo is my topic of concern. I had my passport photo taken at Staples in Carlsbad, and when I got home I showed my daughter, who is a photographer, and showed her how awful I look in the photo. She said you don't look like that !! Unfortunately, the stores lighting is not good or professional. The background lighting is bright, which causes an issue. I paid $16.00 for a bad photo, and I need to have the photo retaken. I'm so disappointed in the quality of the photo since I thought Staples would follow some sort of standard guidelines. read more

I placed an order on Wednesday, April 22nd and was told I would have a proof by Friday and my order by Saturday. To date, I have not received the proof. When I called, I was told they made a mistake and haven't processed my order. HORRIBLE way to do business. read more

I've always been delighted with the service I've received at this Staples. Today was a perfect example. I ran in with some last minute certificates and Katie at the print center was so helpful and capable. The job turned out to be more tedious than if expected with lots of individual file but she handled it all with a smile. They turned out great and it was a 5 star experience. Thanks Katie!! read more

Sucks. Each time we go there to do copies water or bulk machines are broken. The lines reached around the counter. Nobody is willing to help the self help people. There's always confusion with the printer third time trying to go there now will not be back ever again. read more

Ok, so I was getting my booster shot at Rite Aid earlier. I figure the deal on free lamination for my Mom at the Staples one in Mission Valley, so I came to this one here without asking anything. Instead I went straight to the printing center and asked the employee to get my card laminated. It was a bit odd, that he printed out the entire big lamination of my card without cutting it, when I asked him, he said it would be a dollar extra; so I was like huh? Then he gave a piece of paper telling me to go to the front and someone would "take care" of me. Again I am confused. So I went out and was stopped by an employee asking if I was gonna pay for it. So I told him what I was told before about free lamination for your Covid-19's card, another employee came out and explained to me, that was a month ago and it was discontinued. That's not what I read, because it seems like they extended to no further notice, I even said I got my Mom's card done for free at the other location just a few hours ago. So she finally said we had stopped doing it at this location and your total is $3.11 Well, I am completely frozen, but it must be the patience and calmness that I had gave me another chance. They decided to let me go with my big giant laminated uncut Covid card, I even apologized to them for not asking them before anything. Lessons learned. read more

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Sort of an out of the way Staples, but handy nonetheless. Just needed some colored paper to print invitations, and some pens. They had them. I bought them. I left. read more

Staples - Shipping Centers Near Me - Carlsbad, California

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Do NOT go here for TSA Precheck. I waited for over an hour after my appointment time had passed, with no one sharing any kinds of expectations around if I would be seen. I arrived at 330 for a 350 appt. There were already ~5 people waiting. The appointment that was being seen didn't leave until 4pm. They took 2 more people and at 450 they came out and said they had to close due to IT issues. (Funny that their posted hours said 9a-5p). In the course of the intervening hour another 3-4 people had arrived. While the IT systems are not the fault of Staples, they failed to provide any communication until after it went from behind to unavailable to process appointments. If they get behind they need to cancel appointments or at the very least communicate what's going on. I know that the staples employees are using equipment provided by a government contractor, so it's not their fault, but don't set yourself up for disappointment. read more

I have been working on a project for the past several days and using the copy center at this Staples location. I came in tonight, desperately trying to meet a deadline. I was happily greeted by an employee, Matthew. He was very helpful with my copies/scanning. I was pleasantly surprised with such good customer service and so close to the stores closing time. I really appreciated the help, and Will definitely be back at this location again. Somebody give this guy a raise, he's definitely doing a great job at Staples. read more

Gary in the print department is amazing. SO helpful!! He needs a tip jar or in the slightest a raise. Seriously, I don't think I'll ever go anywhere else for print/photos ever again! Thank you Gary! read more

I rarely need flyers printed but another homeowner had distributed flyers and launched a race for a write-in candidate for the homeowners association (HOA). With only a week left for ballots to arrive at the HOA election office, I need flyers on the Sunday of Labor Day weekend. Darli, Copy & Print Associate, Certified Print Pro did the most amazing job; she confirmed that she happened to be slow and would be able to turn the order around the same day. Within 45 minutes, my color print job was ready to pick up. Getting the order the same day made all the difference. I was able to distribute the flyers early Labor Day morning and ended up winning the HOA position as a write-in candidate a week later. read more

I went here for the TSA pre check appointment and it was super easy and quick! I made an appointment but there were several walk ins that arrived while I was there. read more

Wow ! This is my favorite place for all of my business needs. Kim is very understand , patient, kind and tech savvy. The prices are always great and the staff is very welcoming. Thank you ! read more

This is in regards to TSA Precheck. I had an appointment at 3:40 PM and arrived at 3:30 PM as the email directed me to arrive 10 minutes early. Upon my arrival, there were several people waiting for the TSA Precheck services. There was no way for me to check in. The same employee who was conducting appointments was also in charge of taking the information of people who arrived. He had a clip board and would handwrite the person's name and whether or not they had an appointment. At a Staples, you would think there would be a more sophisticated and efficient way to check in. Ideally you should be able to digitally check in upon arrival (either at a kiosk or on your phone). This would relieve the employee from having to do both jobs as well as expedite the process and hopefully prioritize those who have appointments over walk-ins. I was finally seen at 4:00 (20 minutes after my appointment) and the gentleman who conducted the appointment was professional and friendly, though didn't seem to feel any sense of urgency or apologize for the wait (to me or any of the people waiting after me). This process needs to be revisited to improve its efficiency. read more

An interesting location along Palomar Airport Rd. in Carlsbad. It's in a small shopping center with a few restaurants, a bank and a couple of other retailers. Other than that, more industrial than anything else, but not far from neighborhoods and other commercial establishments. They carry all the basics and then some for office supplies. Good customer service. read more

Generally well stocked, but employees seem to lack product knowledge, inventory knowledge, etc. Each time I come here, I'm greeted by happy, courteous employees. But this is pretty much a self-service store-- Find what you need and check out with those happy-go lucky employees. I generally don't find Staples to have the most competitive pricing schedule. I buy things here when I need them fast. So, as far as convenience stores go, this is here when I need it. read more

Just wanted to say thank you to the very kind employee in the copy center on Easter sunday evening. I came in like 10 minutes before closing with a project and he was so nice to help me print my design - even though I'm sure he was ready to go home on a holiday Sunday! I'm so grateful for his kindness! What a great employee! I wish I had gotten his name! read more

I was impressed! There were two checkouts open and one not being used when I realized I had to go back for another item. When I returned, many customers had come to check out and there was a long line. Within 60 seconds, two associates came to the front and opened their checkouts. Very professional. Quite unexpected. Thanks, Carlsbad Staples team! read more

Sometimes I go here for lunch to kill time. For an office supply store, they're pretty "meh" - nothing wrong, but nothing all that awesome either. The center has pretty bad parking at lunch - park near the entrance so it's easier to get out. Tip: for lunch, go out to the west of the Staples, there's a picnic table there where you can watch the airplanes land at Palomar (Carlsbad) airport. read more

10 minutes and waiting for a document sent to staples@printme.com to come back with a print job code. This used to be much fast, but the last two times the service is lacking! Get this, staples service people tells me usually when this happens we tell people to walk to the coffee shop and come back and the code will appear in their email box. Update: the reply with the print code finally arrived at 1:28 PM, 3 hours later. For those road warriors that work outside the office, don't waist your time at Staples. Their print service worked great 4 months ago. This has happened to me twice in the last 30 days. With the suggestion of their print service people stated above, they know that it is a problem and still offer the print from email service loudly in their store. read more

Went here to get copying done for my son's school project. It was 8:30 pm - perfect time to go. I went straight up to the counter of the copy center and Leslie helped me with all my needs. It was exactly what I needed the time - reliability, thanks Staples and THANKS Leslie! read more

Staples - Highlighters!! Woo hoo! - Shipping Centers Near Me - Carlsbad, California

I don't typically review brick and mortar shops because most employees are simply your average individual trying to make a living sometimes friendly but mostly impolite. However, that is not the case with particular Staples. Their employees were all really helpful and excited to help any customer out. While I was there, there were several employees that came up and asked if I needed anything but did so with a smile which I feel is rare. Unfortunately, I could not find the product I wanted to buy but I asked the manager on shift and she really took a great deal of time to help me. First she checked the entire store but once she could not find the item she searched other stores inventory. What surprised me was what happened next, she offered to call each individual store that may have had the item in stock and took a good 15-20 minutes to help me. I never got her name but she was a Hispanic looking lady with long hair, very helpful and made the whole shopping experience much better. TL;DR The employees are quite friendly and are willing to take time to assist each and every customer read more

I had to send a fax today! Yes - in 2023 the government needs a fax for the service I needed. Hilarious - the staff member Julie helped me through the process. Awesome service and we made it fun. read more