The guys that work there are great. They are very helpful and knowledgeable. They do a great job with the customers that come in. They treat everyone with respect. read more

I had an issue with a package that I shipped from this location. Shane was great and helped find it and get it moving on its way. The store is always clean and the staff is friendly and very helpful. read more

I like this UPS store. The parking lot is easy to get in and out of and it's in a convenient location. The staff is friendly and they don't nickel and dime you. Another UPS store in the area charges you for tape whereas this store will tape up your box for free. There are usually at least two people working and the line goes quickly. read more

Zane is amazing!! Always friendly, cheerful and willing to go above and beyond!! With or without a line, he always does an amazing job!! read more

Very friendly and helpful. We had some packages sent there because people were stealing packages or they were delivering to a neighbors door and the neighbors didn't give us the package. So we pick up here to avoid the hassle. UPS staff knows us by face and says hello using our names and let us know if we have a package or not without giving them the tracking number! Awesome service! read more

Great staff. Very friendly and patient. I am always greeted when I enter and I never have to wait very long to be helped. And no judgement on how many Amazon returns I have! Being right off El Camino, I love that it doesn't take me out of my way when I run errands. It is convenient to drop off my returns and then shop at Sprouts. My only issue ever is the parking right out front is hit or miss due to the restaurants located on either side. And it's difficult to back out of with the constant flow of traffic in the lot. read more

Public Review for UPS Store #0005 - Carlsbad, CA (2604-B El Camino Real) I dropped off a Samsung return package valued at $900 at this UPS Store on May 27th (Tracking #: 1ZRV25738795166742). UPS tracking confirms the package was accepted at this location -- but it never moved again. No pickup scan. No transit. It simply vanished. I called the store and was told I'd receive a follow-up. That never happened. I then came in person, and the assistant manager confirmed the package was dropped off, but offered no real help -- just shrugged and said, "It must've been picked up," despite no UPS pickup scan and no delivery ever taking place. I also emailed the store owner, Ms. Kiran Misra, directly -- still no resolution, no support, and no accountability. This wasn't just any package -- it contained critical equipment related to my work, and this loss has directly affected my employment and caused unnecessary downtime. What's most disappointing is not just that the package was lost, but the dismissive, nonchalant attitude from the store. No effort to check surveillance footage, confirm driver records, or take ownership of the issue. I've had to escalate this to UPS Store corporate and open a formal investigation with UPS. I strongly urge anyone to avoid this location -- especially if you're shipping anything of value. Use another UPS Store where staff treat customers' packages with care, provide proper handoff documentation, and follow through when issues arise. What happened here wasn't just inconvenient -- it was costly, professionally damaging, and completely avoidable. read more

I went in for a notary and it was a quick, simple, and easy process. It was $15, and took about 5 minutes. I was in and out of there. Thanks ups! read more

DISABLED AND KID FRIENDLY!! Shane and team, we are so grateful for you all in general, but your special assistance the other day was above and beyond. You seriously stepped up for us in a time of need. We can't thank you enough!! Because of you, we might actually have a fighting chance in finding our missing baby (cat). We can't THANK YOU enough! read more

Go to a different UPS store for an Amazon return. Even though I had my original box and label printed up they would not tape it for me. The UPS store in Encinitas Target Center will do this without a problem. They happily took the return to get reimbursed by Amazon, but wouldn't provide tape to seal the top. read more

Manager and workers are rude and dismissive. They barely replied to my question . I do not recommend this UPS store.

Since UPS stores are franchisees, I've found that most fall into two categories: overtly generous or unapologetically greedy. From my rating, it's obvious which category this location belongs to based upon my experience. I'm currently traveling and needed a package delivered here that was slightly too large to fit in an Amazon locker. I confirm pricing with an employee, and was confidently told $5, $10 or $15 depending on size of package. I read online that most locations rarely charge more than $5 for this service. My package arrives and I pickup within a few hours of delivery. I'm charged $25 to pick up... I'm told that the employee who previously confirmed pricing was new and didn't know (conveniently he wasn't working when I picked up). I'm also told that $25 is justified because the store is small and has limited storage capacity. I glance behind the employee telling me this, who doesn't even look up from scrolling on his phone when talking, and see the backroom full of empty shelves. So the lesson from this location is: the customer is responsible for determining if information provided by employees is accurate, and employees will be blatantly dishonest to justify arbitrary pricing. Good luck to anyone using this location in the future. read more

The staff here is always helpful with returns even when it's seems busy. Bobick has helped me the last few times and is always kind and happy. I really like this location read more

The UPS Store - Location - Shipping Centers Near Me - Carlsbad, California

I made an appointment for notary services on 1/3 and when I arrived, the clerk told me that he was done with notary services for the day at the exact time of my appointment. He claimed that the online system allows customers to make appointments that the store cannot support. He was very rude about conveying this information and I will not be wasting my time here again. read more

Just left this store after returning an item to be mailed back. Worst experience at a UPS store. I asked for a piece of tape and to borrow scissors and the guy said I have to buy them. Will never go to this location again. What ever happened to customer service??!! read more

I recently needed to send important family papers via DHL to Ireland. The service was efficient, professional, and pleasant and I can recommend them without reservations. Dermot read more

Trenton helped me out. He was quick and friendly! And helped me return my million things! Easy peasy!

I had a great experience at the UPS store today. I had a very complicated package to send to Japan. Japanese customs is notoriously picky so every detail must be perfect. Shane helped me complete the tedious task and was so helpful and friendly and competent. He made a tough task so much easier. Thank you to UPS and to Shane. If all my customer service interactions were this good, my life would be a breeze. read more

Have been coming here for a while for Amazon returns but had to ship a package out that wasn't a return. The two gentlemen that were working were very kind and helpful, answered all my dumb questions with a smile on their faces! Lol Every employee that I have seen there has been helpful and I have nothing bad to say about this store/location. Thank you guys for being awesome and having great customer service :) will definitely keep coming back. read more

Went there to get 1 printout & scan - cost is $6.50. Scan never goes thru so I they credit me $2.50 back. The cost for 1 copy is $4. No WiFi in the store and they have known dead zones so unfortunately I spent 20 minutes walking around the parking lot outside to ensure I had a scan. No scan. Cost for a photo copy $4. read more

My small Amazon return package wasn't properly sealed. They couldn't let me have a foot of packing tape? Seriously? If it were my business I'd have several rolls of tape lying around for use by customers. It would be a small cost for goodwill. How stupid..... read more

Don't use this store. On a Sunday afternoon, I had an urgent package to deliver before heading out of town for work Monday-Wednesday. I went to the store in Carlsbad village first and it was closed. So, on my way to the Carlsbad store on El Camino, I called to ask them (Shane) to please stay open for an extra less-than-one-minute past 4p to accept the package. He rudely said "my door closes at 4p." Thinking I could make it, I rushed and arrived at 4:00 on the nose. Door was locked and he was behind the counter shaking his head no and pointing to the clock. This is terrible customer service. I didn't need to buy anything, just drop off a package. It would have cost this person nothing at all to extend a kindness. Incredibly rude. Use downtown Carlsbad store. They are nice people. read more

I've used this UPS store for my business mail for about 4 years. Up until the past few months, I had absolutely no complaints and the service was top notch, with friendly, helpful employees. Now the service has gone completely off the cliff, mail addressed to me gets returned, and extricating my business from that mailbox will be a time-consuming and costly process. About 6 months ago, I'd asked the store to forward my mail to my home address on a weekly basis. I gave them a credit card number... and have had my mail forwarded to me 5 times at most. I've called the store a few times to remind them to forward the mail, and to do it automatically, every week. When I've been in the store, I've reminded the employees twice to please, please take my money and forward my mail every week. It STILL doesn't happen. But wait, it gets worse: this UPS store has been SENDING BACK mail that's properly addressed to my business. Checks from my clients have been returned; it's embarrassing to imply that clients are dodging payment, and have them reply that they paid us, but the checks got sent back. They're sending credit card statements back to the bank too: see photo for an example. When I've tried to call the store to figure out what's going on there, my calls go directly to a message that states all employees are busy, don't leave a message, and call back some other time. At this point, I'd love to simply say Enough, Goodbye, No More to this UPS Store. But it's not that easy, and not just that I have a few expensive months remaining on my mailbox contract there. USPS won't forward mail addressed to private mail boxes. To get mail forwarded, I'd have to -- you guessed it -- pay the store to forward mail to me. And we've already seen how well that works. In order to leave this store, I'll have to instead contact every one of my clients, all the tax agencies, credit card companies, etc., before I leave. I'll have to update envelopes, websites, checks, etc. that display their address. I really don't have the time for that kind of nonsense -- or this store's. I miss the days when this store did its job (Maverick, in particular, was always helpful, but has left). Those days are gone. Seriously, avoid getting trapped into a mailbox here. read more

The UPS Store - Store is sending back correctly-addressed mail. WTF?? - Shipping Centers Near Me - Carlsbad, California

Trenton was outstanding!!! I was in a pickle to return very large, heavy, bulky items back to an Amazon seller. It became an ordeal. The cost of shipping was over $1400. Getting past the sticker price, I found huge relief in Trenton taking charge, helping with the packing, taping, etc. I am hugely appreciative of his professionalism and patience. Thank you. read more

I needed some help figuring out how to send a pair of shoes back. And the red haired lady at the front was so extremely rude and not wanting to help at all. I don't return things often so a little help would have been very appreciated. They do this everyday. Will not be returning and do not recommend this UPS location. Why are people so mean read more

WOW,obviously it's not just me.Two things shipped,two things lost,including expedited super important passport information.I guess this location does not value it's customer reviews or providing,kindness,respect or even average customer service.TERRIBLE! read more

Every time I go into this UPS store. I get rude behavior. I understand if you're busy but it doesn't give you permission to be rude to me because I don't know anything about shipping. That's your department. So anyone go to a different UPS store read more

Very helpful employees who make returns extremely easy. They even take USPS packages! Much easier than standing in line at the local Post Office. Very glad they are near by! read more

Wanted to like this place because it's convenient but they like to pick and choose which drop off boxes they will take. Mine was light and not big. I drop off boxes all the time and the last time I was there the guy mumbles that they only take envelopes? I told him that i come here all the time and drop off boxes but for some reason the guy wanted to tell me no. read more

I typically drop off Amazon returns and the process is smooth. You have your return item already packaged and then make sure to bring in your QR code as well. They scan it, you can get a receipt, and you're off. I have gotten a passport photo here in the past. It's a bit more expensive but it worked. read more

I rarely ever give a bad review but this is the worst UPS store - maybe I just got a rude guy helping me but wow- horrible customer service. Skip this location at all costs. read more

Whoever the guy was working 11/22/24 at 9:30 obviously doesn't like his job. Literally was gonna make me pay for a whole roll of tape for an Amazon return. Was very condescending about it too. Y'all really can't spare some tape? Jerk. I was able to take it to another UPS store and they taped it. Lazy jerk. read more

After a terrible experience at a UPS store in Oceanside, I left and came here. Glad I did, the employees were nice and helpful (not rude and trying to rip me off like Oceanside), they all dressed in blue UPS uniforms like professionals (not hoodies and street clothes like Oceanside). Really appreciate how they made my trip easy and helped me ship my items. Wish all locations were like this. Definitely go here if you need to use a UPS store, because they're not all the same. Some are scary bad, but this one is very nice and will be my default location from now on! read more

I'm surprised at the negative reviews at this branch... I have had a business mailbox at this location for a few years now and have had no issues. The owner Abe has been very professional and friendly since I first opened the box. Initially it was going to be a temporary location but I decided to stay for now. * Customer Service: Abe definitely knows how to make sure each of his customers are satisfied. As with any small companies and having employees not all of them have the same work ethics as he does. * Speed: I have shipped and made copies at this location. I have not had any issues with lost packages. Some times when they're short staffed it can get to where there's a long wait. I usually just return another time. No big deal. Keep up the great work Abe! read more

This UPS store is a JOKE!!! Line was out the door bc their credit card systems were down. I had a prepaid label and they told me it was $4 to print the label now! I'm sorry, what? $4?!! She said "rents expensive". Will never provide Amazon returns or business to this laughing stock of a "business" read more

Came in to drop off my package that needed like 3-4 inch's of tape and the woman in store told me I had to BUY A ROLL of tape or take it home and tape it myself LOL seriously the most ridiculous shit I've heard. read more

First let me start off saying from the moment I walked in to the time I walked out I was greeted with a smile - friendly staff - helpful - and all around provided with great customer service, not by one employee but ALL THREE! Seriously jaw dropping from these young ladies. EMMA - SUMMER and JACKIE! Seldom do you walk in anywhere and get treated so politely these days - especially by the younger generation. Hats off to these three young ladies - you should be proud of yourselves and are an excellent representation of what kindness is. Keep up the great work!! And I observed them treating EVERYONE walking through the door the same way. Ps - They served all 5 of my needs! One stop shop! I'm hooked!! read more

Not a good location horrible customer service. I had a package that needed one strip of tape they said they would only sale me tape and cheapest they had was $6.99. The whole box was sealed except the top flap it was a return and in original packing. I went down the street to the palmar airport location and they didn't even hesitate printed the label and took the package. read more

The is my UPS store that I drop things off at all the time! Great customer service! The owner Abe is very accommodating! Made sure I was taken care of! The assistant Maverick is so sweet! She greets everyone who walks in and clearly every local knows her! read more

I despise surprises. Even more so when they are delivered with poor customer service, both in person and over the phone. In California, compounding pharmacies are now required to obtain a signature for medications delivered. These medications are incredibly important to my patients and clients. As I am a mobile veterinarian, I am rarely at the home office to receive packages and sign for them so they eventually find there way down to the UPS store ( why this one I have no idea) and then I have to race to get there during their bankers hours. The compounding pharmacy thought it would be a good idea to just ship directly to the UPS Store to avoid the delivery delays. It sounded good at the time, BUT, turns out they charge a $7.00 fee per package to receive and hand the packages over. WHAT?! At what point would this Information be provided to me? It was delivered to me rudely over the phone when I called looking for the packages. No preamble, no explanation I take exception to being charged for something so frivolous. Especially when the service was nonexistent. Exactly what did they do to earn this fee? They had opened one package and damaged the other and they did not call to alert me that the packages were there and had been for 3 days. The phone number was clearly marked on the outside of the box. No doubt about it, I was furious. Did I pay their fee? Yes, I did. Are they silly gits? Yes they are. Of course they have no idea of the importance of these medications and obviously the most important thing was for them to receive their fee. The young girl and the manager offered no remediation of their errors. The compounding pharmacy and I will figure out another avenue by which we can meet California's requirements and still get the needs of our patients met. read more

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