I started coming here after a good friend strongly recommended this place and I'm so glad she did! Located in a small strip mall by Panera Bread, parking was easy on a Sunday. Upon walking in, I was greeted right away by the owner, Ana. She was so warm & friendly, she treats you like she's known you for years. It's unlike any other UPS locations I've ever been. The store is clean and customer service is excellent & efficient. I was in and out very quickly. If I'm going to frequent a place for my mailing needs, I choose this one even though it's further from where I live. It's SO worth it and I highly recommend it! read more

I had such a great experience at the UPS Store in Carlsbad today that I felt compelled to share. When I walked in, the owner, Ana, was organizing a wall of dog photos from customers -- which already gave the place such a warm, personal feel. Within minutes the store started filling up, and I watched her greet every single person who came through the door with the same upbeat energy. She made a point to say hello, ask how everyone was doing, and help each person quickly and kindly. It's rare to see someone run a small business with that level of genuine warmth and care for customers. You can tell she takes pride in the store and in creating a welcoming environment for the community. Great service, great attitude, and just an all-around positive experience. I love supporting passionate small business owners like Ana. Highly recommend this location! read more

Oh my goodness they are so sweet!!! Nicest UPS store I have ever been to and so helpful!! I would literally drive out of my way to come to this store. It's worth the drive! read more

I absolutely love this UPS Store. The location is super convenient near Panera, and the service is consistently excellent. Ana, the owner, is incredibly kind and welcoming, and you can truly feel that it's a family-run business--her sons help out and everyone treats you like family. They are always so sweet to my kids and even know them by name every time we come in, which means a lot. They recently did our passport photos, and the service was fast and seamless. Shipping is always quick and easy as well. One of my favorite touches is their adorable dog wall--they even have our dog up there! This place goes above and beyond with customer care. Highly recommend supporting this wonderful local business. read more

The team at this location went ABOVE and BEYOND. I only had time during my lunch to make my amazon return so of course the parking lot was PACKED! I was unloading my items, and the team came out immediately to help me. Anarizza the owner is so helpful and kind! 12/10 experience! read more

Very kind and friendly store! They packaged up my item with care and went above and beyond to make sure my item was packaged properly. I'm going to make this store my regular UPS going forward. read more

This is my absolute favorite UPS store. The staff are always welcoming, pleasant, helpful and professional. I've sent items and done returns at this store. read more

How lucky is this neighborhood to have the wonderful staff and service at this UPS location. We stopped into this store with complicated shipping issues... a couple of weird returns with Verizon and a few shirts that needed to be boxed up and shipped. It turned out that my shipping label that I pre-purchased was for FedEx, but they kindly printed it out and boxed up my parcel for the small printing and box fee. Aside from the ladies being so friendly, they truly solved our shipping needs! read more

This is a fantastic store. Ana the owner is honest and amazing in her packing skills. I would trust all my packing needs and would drive miles to come to this store. read more

Everyone was so helpful. Went in to have docs faxed. It did take a while for the fax to complete whim I was told is not unusual. Price was reasonable. Owner and team worked well together managing the competing priorities of os age drop offs, delivers and counter assistance. Store was clean and organized. read more

This store is open on Sundays not like the one by Ralph's off of poinsettias. I returned an Amazon package. Remember to bring the Amazon packaging. I didn't but the guy helped me out. The store is friendly to motorcycle riders. read more

Omgs, are you serious. Faith and Ana are the best, they literally took care of everything for me in like 2 minutes. BEST UPS STORE EVER... read more

The best UPS experience ever! This location is top notch! Ana and her staff are courteous and professional to say the least! They are very welcoming and knowledgeable about the products and always provide excellent service with a smile! It's always a pleasure doing business with them! read more

Ana and the entire team here are fantastic! The level of service is like no other UPS store I've ever been to. She knows everyone's name, is quick and can even help with complete printing needs. read more

I went in today and the store owner Ana is amazing! Super friendly helped me get stuff done fast and efficiently. Definitely would recommend this store. read more

Anna is super sweet and patient! Totally helped me out with a valuable package being picked up and dropped off at a very reasonable rate!

Ana and her crew are the best and I Love going to this UPS store! They make sure you're taken care of right away and always have a smile to brighten up your day. Whether you need to rent a mailbox, ship an item, return an Amazon package, or take a passport photo, they've got you covered. read more

Best UPS, super clean, very friendly staff, great service! I only go to this UPS because they are so great :) highly recommend! I was able to get a document notarized and they were very quick and helpful ! read more

Ana was very knowledgeable and able to assist with an issue I was having printing a label on line. The UPS website would not allow me to switch the sender so that I could provide it to a hotel where I left an item. Ana assured me that she had assisted many customers with the same issue. I called two other stores and they neither had the patience or the knowledge to assist. Additionally, Ana was able to save me around 60% of what it would have cost using the UPS website. I'm glad I thought of this store and called them. Everything was handled via telephone and email. I live about 25-30 minutes away from this store but I was ready to drive there after talking to a closer store's clerk. Great service! read more

Great, quick, easy service at a nice location with good parking. Thank you Ana for creating such a welcoming environment and helping me get a great passport photo! You are so kind! read more

The UPS Store - Street view - Mailbox Centers Near Me - Carlsbad, California

I am so impressed with this UPS Store! All the employees who work here are always friendly & helpful. Ana, who I believe is the owner, went above & beyond to help me with my passport renewal preparation. She took the photos, made sure I liked them & assisted me with the entire process of sending the renewal application out. She made sure everything was in order & nothing was missing. I know it was not her job to "hold my hand" in this process, so I am incredibly thankful for her patience, positive attitude & helpfulness. read more

This is by far the best UPS Store that I have ever been to. I drive out of my way to use this location on a consistent basis. Ana is one of the friendliest business owners that I have ever met. She has opened her store early for me so that I didn't have to wait in the rain, is ALWAYS open on time, greets me with a smile, provides OUTSTANDING customer service, and goes out of her way to make me feel valued. She has my business for life! read more

I will drive out of the way to go to this location for the excellent customer service. Ana and the other ladies are so kind and helpful.

Great UPS store!! The staff were super friendly and very helpful. Had a very heavy and very expensive item that needed to be packaged and shipped that they took care of from my car to their scale! Only UPS store that I'll go to from now on. read more

This location is very quick and conveniently located. I can take care of all my needs in one spot and know that any outgoing packages are handled with care. I have been to UPS locations nearby and have never received the same high level service that I do at the Palomar location. All team members here have been super helpful, but Ana is truly a star. You can tell she cares about her customers, greeting each one with kindness and I know customers return to this UPS location as a result of her, to include myself. Thank you for your exceptional service and passion for helping customers! read more

Everyone at this UPS store are do patient with all my questions. I always choose the store for online purchase returns as well as carefull packaging for gifts to be sent around the world. Always top-notch service. read more

Is with the upmost pleasure that I am writing this five star review for the UPS store on Palomar Airport Road in Carlsbad. First, the times I've walked in there I've always been met with very friendly employees, which to me shows there's a good culture at this business because the staff are so kind. What really prompted this review is that I was shipping an item internationally and had some issues with customers were the item was shipped back. I tried to sort out the issue with USPS and did not get very far. So when I came back to the UPS store in Carlsbad, I spoke with Anna who would help me originally who is also, the owner not only was she kind of helpful she also had remembered the shipment, and had very good records of it. Without hesitation, she offered to take care of the issue and research with USPS and speak to their rep in hopes to ensure my package would be resent . Regardless of the outcome, I couldn't be more satisfied with the effort and genuine concern for making sure my package was shipped. read more

This is the BEST UPS store on Palomar Airport Road in the Lowe's shopping center. Ana and Faith! They are the nicest customer service ladies at this store! I only go to this UPS store. Always friendly and extremely helpful! Go here for your shipping needs. Extremely knowledgeable, friendly and efficient! You can thank me later read more

They were very helpful, friendly and professional. I will definitely come back to ship items.

I went to this store in hope of printing the booklets for my mom's funeral. I was sort of a mess and really wasn't even sure how to proceed. From the MOMENT I walked in I was greeted by 2 lovely ladies with great big smiles on their faces. I brought a printed copy of the pages which Ana copied in addition to uploading the original Canva work on her computer. She was meticulous with trying to get the best product and spent much time and care making sure it was just what was wanted. Her kindness was beyond any expectation and the work was lovely. I can't begin to describe the sorrow of losing a parent during the holidays but kindness and compassion like this surely makes a broken heart less sorrow-filled! Thank you so much for excellence at every level but, most importantly, for reminding me that there are incredibly lovely humans sharing this planet! read more

I have lived in Carlsbad for over 10 year and so glad this UPS store opened up in Palomar airport area. Really nice and caring team and owner there to help you. I have shipped many packages and also did many Amazon returns from this UPS location and it was always very quick in and out with great service with a smile. They also have notary onsite and mailbox rental with a physical Carlsbad address. The store is very clean too. Easy parking when its not lunchtime. Very convenient with Lowes Home improvement, Gas station/car wash, Panera Bread, Chitpotle, Jersey Mikes, and Five guys burger all right there within a 1 minute walk. read more

Outstanding service Fast, friendly and clean Will be the goto UPS location in the area read more

The staff at this UPS store are top notch. The two female employees that I have interacted with while doing Amazon returns are beyond helpful, kind, and go above and beyond to be friendly. I will go out of my way to go to this particular location because the staff is so kind and helpful! read more

Anna is the owner of this store and she is absolutely wonderful, the staff is extremely kind and helping. I was confused in the process of how to ship out a package and they helped me in every step of the way as I was frustrated. They really made my day and I will Come back again read more

Anna was so nice! Very helpful solving my (vague) problem, even helped me shuttle my purchases to my car in the rain. Exceptional service.

This was a great location. Great customer service all employees are very helpful and knowledgeable.

We were visiting from out of town and needing unexpected packaging and shipping. The three staff members there immediately helped me. They were so great at handling my needs quickly and with ease - taking all the items I needed and packaging them well for a reasonable rate. The service was so fantastic and friendly, including by the store owner. I would highly recommend using the services here and wish this could be my local store so I could come here often. read more

The customer service is amazing here at this UPS location (Palomar Airport Road). I've started going out of my way to use this UPS store instead of using the one closer to me (Plaza Paseo Real near Vons is Terrible Service). Everytime I walk into the Palomar location the employees are so nice and helpful, greeting me right away. The owner Anna is so kind and helpful. She has helped me package many expensive art pieces for me and I was so happy with the services provided. I can't express enough it is worth the extra minutes to drive out of your way to do business here! read more

I absolutely love coming to this location. The staff here is nice friendly, and they are so so clean. Yes, it is a brand new location Tucktaway on the corner of Palmer Airport Road and El Camino Real over by the Lowe's shopping center. They are near the food court area, facing the Shell gas station. I purposely will go out of my way an extra 4 miles to come to this location because the team here is so nice and they greet me with a smile. The other locations near my house feel so dark and right when you walk in there's a bad energy about them, but not here at the Carlsbad location. I've seen some employees here that I've noticed at different locations and when I see them here it is so nice to see them with a big smile on their face because before they seemed so trapped at the other UPS locations and they couldn't get free. It looks like a whole new day for these employees because you can tell their manager cares about them and their customers coming to their location. They even go just a little step and have candy right next to the registers. It's just that little touch that makes it so nice coming to this location rather than any other UPS location in the Carlsbad area. read more

This is the best UPS store I have ever been. Faith, K'lee, Abdul and Ana welcomed me with smiles. I came to ship something and my experience was pleasant. Best customer service ever. I highly recommend this place. You will be surprised with the service they offer. read more