I've never thought I'd be writing a Yelp review for a UPS Store, but Anna absolutely deserves it. She is, without question, the kindest and most helpful person I've ever encountered at any store. From the moment you walk in, she remembers who you are, greets you like an old friend, and genuinely cares about helping you. That level of customer service is incredibly rare these days. I actually drive an extra 10-15 minutes just to come to this location because I know Anna will make sure every project I bring in is done perfectly. Whether it's printing, shipping, or a last-minute request, she always goes above and beyond to make everything look exactly how I envisioned it. It's amazing how one person can completely change the experience of running errands. Anna has built something special here, and it's the reason I'll never go to another UPS Store. Thank you for everything you do, Anna. Your kindness, attention to detail, and genuine care for your customers don't go unnoticed. You're the best! read more

So welcoming and friendly! Always help get the best for whatever I need. Thank you so much.

Pack it up, tape it up, ship it away... and let Riley save the day! I stopped by The UPS Store expecting a quick errand, but thanks to Riley, I received truly exceptional service. Friendly, knowledgeable, and incredibly helpful, he went above and beyond to make sure everything was handled perfectly. In a world where great customer service can be hard to find, Riley is a shining star. He made the entire experience easy, stress-free, and even enjoyable. His kindness, professionalism, and genuine care for customers are exactly what keep people coming back. Five stars for Riley and five stars for this UPS Store. If you need shipping, competitively priced printing, or mailbox services, this is the place to go! Highly recommended! read more

I started coming here after a good friend strongly recommended this place and I'm so glad she did! Located in a small strip mall by Panera Bread, parking was easy on a Sunday. Upon walking in, I was greeted right away by the owner, Ana. She was so warm & friendly, she treats you like she's known you for years. It's unlike any other UPS locations I've ever been. The store is clean and customer service is excellent & efficient. I was in and out very quickly. If I'm going to frequent a place for my mailing needs, I choose this one even though it's further from where I live. It's SO worth it and I highly recommend it! read more

I had such a great experience at the UPS Store in Carlsbad today that I felt compelled to share. When I walked in, the owner, Ana, was organizing a wall of dog photos from customers -- which already gave the place such a warm, personal feel. Within minutes the store started filling up, and I watched her greet every single person who came through the door with the same upbeat energy. She made a point to say hello, ask how everyone was doing, and help each person quickly and kindly. It's rare to see someone run a small business with that level of genuine warmth and care for customers. You can tell she takes pride in the store and in creating a welcoming environment for the community. Great service, great attitude, and just an all-around positive experience. I love supporting passionate small business owners like Ana. Highly recommend this location! read more

Oh my goodness they are so sweet!!! Nicest UPS store I have ever been to and so helpful!! I would literally drive out of my way to come to this store. It's worth the drive! read more

I absolutely love this UPS Store. The location is super convenient near Panera, and the service is consistently excellent. Ana, the owner, is incredibly kind and welcoming, and you can truly feel that it's a family-run business--her sons help out and everyone treats you like family. They are always so sweet to my kids and even know them by name every time we come in, which means a lot. They recently did our passport photos, and the service was fast and seamless. Shipping is always quick and easy as well. One of my favorite touches is their adorable dog wall--they even have our dog up there! This place goes above and beyond with customer care. Highly recommend supporting this wonderful local business. read more

This is my absolute favorite UPS store. The staff are always welcoming, pleasant, helpful and professional. I've sent items and done returns at this store. read more

Great UPS Store! Ana is so knowledgeable, helpful and most pleasant to do business with. I don't go anywhere else if I can help it. -- Scott read more

How lucky is this neighborhood to have the wonderful staff and service at this UPS location. We stopped into this store with complicated shipping issues... a couple of weird returns with Verizon and a few shirts that needed to be boxed up and shipped. It turned out that my shipping label that I pre-purchased was for FedEx, but they kindly printed it out and boxed up my parcel for the small printing and box fee. Aside from the ladies being so friendly, they truly solved our shipping needs! read more

Very kind and friendly store! They packaged up my item with care and went above and beyond to make sure my item was packaged properly. I'm going to make this store my regular UPS going forward. read more

Everyone was so helpful. Went in to have docs faxed. It did take a while for the fax to complete whim I was told is not unusual. Price was reasonable. Owner and team worked well together managing the competing priorities of os age drop offs, delivers and counter assistance. Store was clean and organized. read more

Ana is the best!!! She is so helpful and very informative. The store is clean and in great condition. Easy to find too!

Best UPS in the area, hands-down! They are so friendly and helpful, regardless of the need! They've helped me safely ship a guitar cross country, they are efficient with package returns, and they offer shredding services. Make this your UPS store! read more

The team at this location went ABOVE and BEYOND. I only had time during my lunch to make my amazon return so of course the parking lot was PACKED! I was unloading my items, and the team came out immediately to help me. Anarizza the owner is so helpful and kind! 12/10 experience! read more

I hardly review these days but this is the BEST UPS location I've ever been to. I will drive out of my way just to go there. Ana and the team are so kind and treat you the same whether you're spending $100 or returning Amazon items (which I do often). Whenever I do have shipping needs they will get my business every time! read more

best service i have had! cane here with no knowledge or idea of what and how to do but they guided and helped me wonderfully read more

This is a fantastic store. Ana the owner is honest and amazing in her packing skills. I would trust all my packing needs and would drive miles to come to this store. read more

This store is open on Sundays not like the one by Ralph's off of poinsettias. I returned an Amazon package. Remember to bring the Amazon packaging. I didn't but the guy helped me out. The store is friendly to motorcycle riders. read more

Omgs, are you serious. Faith and Ana are the best, they literally took care of everything for me in like 2 minutes. BEST UPS STORE EVER... read more

The best UPS experience ever! This location is top notch! Ana and her staff are courteous and professional to say the least! They are very welcoming and knowledgeable about the products and always provide excellent service with a smile! It's always a pleasure doing business with them! read more

Had a great experience, Ana was so nice and it was such a fast transaction with my package!

Ana and the entire team here are fantastic! The level of service is like no other UPS store I've ever been to. She knows everyone's name, is quick and can even help with complete printing needs. read more

I went in today and the store owner Ana is amazing! Super friendly helped me get stuff done fast and efficiently. Definitely would recommend this store. read more

Ana and her crew are the best and I Love going to this UPS store! They make sure you're taken care of right away and always have a smile to brighten up your day. Whether you need to rent a mailbox, ship an item, return an Amazon package, or take a passport photo, they've got you covered. read more

Anna is super sweet and patient! Totally helped me out with a valuable package being picked up and dropped off at a very reasonable rate!

Great, quick, easy service at a nice location with good parking. Thank you Ana for creating such a welcoming environment and helping me get a great passport photo! You are so kind! read more

The UPS Store - Street view - Mailbox Centers Near Me - Carlsbad, California

Best UPS, super clean, very friendly staff, great service! I only go to this UPS because they are so great :) highly recommend! I was able to get a document notarized and they were very quick and helpful ! read more

Ana was very knowledgeable and able to assist with an issue I was having printing a label on line. The UPS website would not allow me to switch the sender so that I could provide it to a hotel where I left an item. Ana assured me that she had assisted many customers with the same issue. I called two other stores and they neither had the patience or the knowledge to assist. Additionally, Ana was able to save me around 60% of what it would have cost using the UPS website. I'm glad I thought of this store and called them. Everything was handled via telephone and email. I live about 25-30 minutes away from this store but I was ready to drive there after talking to a closer store's clerk. Great service! read more

I am so impressed with this UPS Store! All the employees who work here are always friendly & helpful. Ana, who I believe is the owner, went above & beyond to help me with my passport renewal preparation. She took the photos, made sure I liked them & assisted me with the entire process of sending the renewal application out. She made sure everything was in order & nothing was missing. I know it was not her job to "hold my hand" in this process, so I am incredibly thankful for her patience, positive attitude & helpfulness. read more

This is by far the best UPS Store that I have ever been to. I drive out of my way to use this location on a consistent basis. Ana is one of the friendliest business owners that I have ever met. She has opened her store early for me so that I didn't have to wait in the rain, is ALWAYS open on time, greets me with a smile, provides OUTSTANDING customer service, and goes out of her way to make me feel valued. She has my business for life! read more

I will drive out of the way to go to this location for the excellent customer service. Ana and the other ladies are so kind and helpful.

Is with the upmost pleasure that I am writing this five star review for the UPS store on Palomar Airport Road in Carlsbad. First, the times I've walked in there I've always been met with very friendly employees, which to me shows there's a good culture at this business because the staff are so kind. What really prompted this review is that I was shipping an item internationally and had some issues with customers were the item was shipped back. I tried to sort out the issue with USPS and did not get very far. So when I came back to the UPS store in Carlsbad, I spoke with Anna who would help me originally who is also, the owner not only was she kind of helpful she also had remembered the shipment, and had very good records of it. Without hesitation, she offered to take care of the issue and research with USPS and speak to their rep in hopes to ensure my package would be resent . Regardless of the outcome, I couldn't be more satisfied with the effort and genuine concern for making sure my package was shipped. read more

Great UPS store!! The staff were super friendly and very helpful. Had a very heavy and very expensive item that needed to be packaged and shipped that they took care of from my car to their scale! Only UPS store that I'll go to from now on. read more

This location is very quick and conveniently located. I can take care of all my needs in one spot and know that any outgoing packages are handled with care. I have been to UPS locations nearby and have never received the same high level service that I do at the Palomar location. All team members here have been super helpful, but Ana is truly a star. You can tell she cares about her customers, greeting each one with kindness and I know customers return to this UPS location as a result of her, to include myself. Thank you for your exceptional service and passion for helping customers! read more

Everyone at this UPS store are do patient with all my questions. I always choose the store for online purchase returns as well as carefull packaging for gifts to be sent around the world. Always top-notch service. read more

They were very helpful, friendly and professional. I will definitely come back to ship items.

This is the BEST UPS store on Palomar Airport Road in the Lowe's shopping center. Ana and Faith! They are the nicest customer service ladies at this store! I only go to this UPS store. Always friendly and extremely helpful! Go here for your shipping needs. Extremely knowledgeable, friendly and efficient! You can thank me later read more

I have lived in Carlsbad for over 10 year and so glad this UPS store opened up in Palomar airport area. Really nice and caring team and owner there to help you. I have shipped many packages and also did many Amazon returns from this UPS location and it was always very quick in and out with great service with a smile. They also have notary onsite and mailbox rental with a physical Carlsbad address. The store is very clean too. Easy parking when its not lunchtime. Very convenient with Lowes Home improvement, Gas station/car wash, Panera Bread, Chitpotle, Jersey Mikes, and Five guys burger all right there within a 1 minute walk. read more

I went to this store in hope of printing the booklets for my mom's funeral. I was sort of a mess and really wasn't even sure how to proceed. From the MOMENT I walked in I was greeted by 2 lovely ladies with great big smiles on their faces. I brought a printed copy of the pages which Ana copied in addition to uploading the original Canva work on her computer. She was meticulous with trying to get the best product and spent much time and care making sure it was just what was wanted. Her kindness was beyond any expectation and the work was lovely. I can't begin to describe the sorrow of losing a parent during the holidays but kindness and compassion like this surely makes a broken heart less sorrow-filled! Thank you so much for excellence at every level but, most importantly, for reminding me that there are incredibly lovely humans sharing this planet! read more