This is the third time I've been in here and the staff, literally struggles to send packages. I thought this is precisely what this business is supposed to be able to do. in the middle of my transaction the guy stopped what he was doing to help the person behind me and then struggled for 10 minutes to help that person. Unreal read more

So much of my mail gets stolen in Bressi Ranch, so I ended up getting a post office box at this business about two years ago. They have been amazing. The customer service is exceptional. They always remember who I am and bring me my mail quickly. They've gone above and beyond to help me solve the mail theft problem. Not a single stolen piece of mail since I had everything delivered here. Highly recommend. read more

Always a pleasure doing business with them. Staff is friendly and helpful. Convenient location for bressi ranch residents.

Staff is always helpful and friendly; I drop off items weekly for business and have not had any troubles. The location is extremely convenient, which is a huge plus! read more

Went here yesterday after work. Was quoted $90 to ship a PAPER. Like a peice of notebook paper... The younger guy was extremely rude. I was nice the whole time but he kept implying i was stupid and didnt know what i was doing and implying i dont know shipping prices. I ship multiple times a week, with usps priority. I just needed a small priority box that i normally pay $9 for with tracking and gets theres in normal 2-3 days. The look he was giving me.. like i was crazy and kept saying it didnt exist... Yah i took my service to the usps. Got my box and paid my $9 with tracking Yall are going downhill without John there. Miss you John! read more

Provided great services every time, keep up the same pace. I visited a lot that place and they all are fabulous and not interested in taking just your money. They tell you exact ETA (when your shipment reach its destination). That's my one stop shop ever. Highly recommended for shipping, fax, notary, scan, print, making keys and buy boxes. read more

I needed passport photos and to send it out expedited. The woman who greeted me was very sweet and kind, with a nice smile when I first walked in. I told her what I needed help with and she had another associate help me. He was prompt, professional, and helped me staple my passport photo to my application. Another girl offered to mail it out for me and I told her that I saw that it needed to be mailed by USPS, so she showed me that they had USPS mailing envelopes and parcel, so I decided to go through them. Everyone help me expedite my passport in a timely manner, was very polite the entire time, and very helpful. Fast forward to 4 weeks later, I got my passport on time and I will now consider this Postal Annex as my go-to and not any other one. read more

If I could give them a zero rating, I would. I was a customer with this location for years with the previous owner and absolutely loved it here. They treated their customers with such kindness and respect. When it was sold to the new owner, they were the worst customer service I have ever experienced. Their first interaction with us was to send a letter not welcoming us, but instead demanded numerous actions. From the first time I went in to see them, they were completely disorganized. They sent me home with forms to complete because they didn't know how to complete them. They were rude and disrespectful every single time so much so that even though I had 6 more months prepaid with the previous owner, I refused to step foot inside. I waited until my mailbox was due to renew and then went in to close it. Again, shocking, they had no idea what form to give me and had to call the owner. Then I was told that there was nothing for me to sign and it was closed. Given their demands for us to sign documents once they purchased the store, to think that no form would be given to sign confirming the closure of my box and giving me legal written confirmation of such was consistent with the previous experience and treatment. I refused to leave without something to evidence my box was closed, and the male clerk rudely told me to just wait as he looked on the computer for something to give me. Don't give yourself undue stress in life and open a mailbox here. Go to the UPS store on Palomar Airport Road. Many of their customers have left and moved there, too. read more

I highly recommended to all of you I visited to shipped box to my friend they packed & shipped very nice and they give me best prices and I did notarized too the lady was super qualified and nice Best service thank you all postalAnnex team work read more

This establishment is most professional in most fields of the shipping business. They are reliable, dependable, and speedy when it comes to your shipping needs. I shipped a package through this establishment and it was a quick and speedy transaction! My package was picked up and delivered by USPS with priority mail service, no hassle! All I had to do is walk in, ask if I can ship something, and they are ready to jot my details down and get my package ready for shipment, so easy! I'm so happy I found this place! read more

OMGoodness, today is 12/18/24-I took a Christmas card to the Bressi Ranch Postal Annex. I asked for FedEx 2-day. The gentleman quoted $92. Then $96 then $110, then started to give me the overnight rate - I stopped him and advised him that I knew those weren't the prices. He then suggested USPS for $12 which of course I did even though it was 5-7 business days. I now am on FedEx website and the two day rate is $13.75 with delivery Friday 12/20. I called and he stammered and turned my all to a woman who just was trying to run me around then said USPS had already picked up and they weren't actually a FedEx store - NO Where on FedEx site was there a charge for $90+ to send a card. I told her she lost my business and I surely wouldn't be recommending them. I did get pretty upset with the woman as she kept talking over me which was really annoying and just hung up - that was rude of me, but it was obvious there was no customer service to be had here. In the past, I have found this store to be so helpful and kind - different personnel. These must be pretty new owners. I see other reviews now on here with the same issue - not sure they'll last in business - I wouldn't waste my time here. Wish there were a 0 star rating, I'd give it that for sure. read more

The Postal Annex crew here in Bressi Ranch makes my shipping and receiving stress free. I love coming into a store where everyone working learns your name and you feel like you are dealing with long time friends and family when you get to know them. Hermie runs the show and she is very knowledgeable in the business. It is nice to have some time before appointments to stop and chat. This is a family owned business and for those of us that are local to Carlsbad, I highly recommend utilizing their services! Thanks for letting me know I received a package Postal Annex crew! read more

The place is clean and during the current pandemic care is taken to protect both customers and staff. I have had occasion to mail several complicated things and to ship a rather large oil painting from California to Texas. Every detail has always been handled with concern and care, regardless of which employee was working that day. They are so caring of customers that they learn and remember names. Whether there are many or few customers, I always felt when it was my turn, I had their undivided attention. I have enjoyed using several Postal Annex locations, but this one outshines others. read more

Thank you for coming to Bressi ranch! I just bought a mail box and sent some mail and they were super nice and professional. read more

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The only down side to this store is the parking. If you have boxes or anything to carry in this could be a problem. But it is easy, the girls are knowledgeable and make it so easy to get your packages off read more

The most expensive place I mailed my letter to. Won't be coming here again. Not reliable.

Easy in, easy out! Went there for a quick passport mailing, and they were so efficient, and really really nice! Would rate 4.5 only because parking is challenging over there. read more

Amazing service. The owner is very friendly and provides efficient and fast service. I observed her multitasking with a smile. I also happened to stop by on the day of her son's 10 th anniversary since passing. Hearing how she is carrying on her son's legacy was heartwarming at the same time heart wrenching. I hope to continue supporting her cause. read more

Came by late in the day on a Friday and the owner stayed late to help me out, was so sweet and made sure my package got there on time. Really went above and beyond during this crazy time. Appreciate that so much and wish her the best with this store. read more

The team here is amazing!!! I've come in a couple of times with complicated printing orders and each time they have been extremely professional and courteous and have gone out of their way to help me. I have to give a special shout out to Selma, Emily and John who were incredibly kind and helpful this last time I went. read more

Amazing customer service every time! The team here is great, everyone is so nice. I always feel like going to the post office is a daunting task but Postal Annex always make it so easy and fast. This location is the best, definitely my go to! read more

The most expensive place for photos. Don't go there if you wanna save your money. Two passport pictures per 17 dollars! That's crazy!

I've had bad experiences with businesses before -- poor customer service or bad products, but few times have I considered it outright dishonest. I sent my wife to mail some boxes for me. We had packed up several boxes of DVDs and Blu-rays to sell to Amazon.com. We had pre-paid labels, taped the boxes, and all that had to be done was for the boxes to be sent. However, after my wife dropped them with Postal Annex and was assured that is all she had to do, I was disappointed to not see any evidence the boxes had been mailed when I checked the tracking information periodically throughout the week. I began to worry after a week and a half. The package should have at least left the facility? It hadn't arrived at Amazon yet. So we drove over to Postal Annex and the girl working said the boxes weren't there and said there was no record of the boxes ever being sent. What?? She said we could come back and talk to the manager. We came back the next day and spoke to another woman who kept repeating, "if we received it from you, there would be a record of it, we scan every box." No matter what we would say -- explaining that, obviously, this package didn't get scanned, otherwise it would be in there (unless, she's implying someone on the staff stole it?) -- the line of "We scan everything. There is no record of it. I can not do anything for you." We made two more visits, getting increasingly frustrated with the loss of packages worth over $600, but worse, irritation with the staff's ridiculous mantra of "we scan every package, there is no record of it." Thank you for the help. About a month later, Amazon.com received the package (...apparently, they don't scan everything), and we were grateful to receive our credit for the package. However, never got an explanation for what held the package up. But, Postal Annex handled the situation terribly, refusing to admit they may have overlooked something and trying to place blame on the customer, and being completely rude and condescending. Hate this place. read more

If you want to avoid the post office, you go to Postal Annex. I usually just make a trip to the post office since I can go during off hours when it's not busy but lately, I've had to use every minute of my time wisely in order to fit everything into my day. Because this is conveniently located in Bressi Ranch were the Trader Joe's and my hair dresser is, it made it super convenient to take care of it all. The service when I went in was great. I was lucky enough to get Hermie to help me and she was very sweet and got my packaged mailed without issue. Prices are a bit higher here if you're mailing packages but you're paying for convenience. Very happy that we now have a great alternative to USPS when we need it. Welcome to the neighborhood, Postal Annex. read more

I'm not a big yelp reviewer, but I feel like I need to support all of the folks that may my day and business easier and more enjoyable. Hermie and the team here are always friendly, and eager to help. I've had my PO Box here for almost 8 years. I buy a few packing supplies along the way, but surely not enough to support a retail business. Sometimes I get an apology when I pay more for a stamp than the face value. Yikes, please don't apologize for saving me an extra trip, long lines and the general headache of going to the post office or UPS. You guys are great, and I look forward to your smiling faces and greeting each time I stop in. read more

I am ALWAYS treated very well by everyone who works at this location. Their customer service is amazing. The young ladies who work there always have a smile on their faces. Their customer service on the phone is good too, and we know that's rare these days lol. I love being a client of Postal Annex. They are doing it right over there, yay! read more

Website states they open at 9am, pulled up at 9:30 to find the store closed and an employee just showing up after 9:30 and which time I was told they were closed and she was having issues opening the store and suggested I drive 10 minutes further to a different location. Gladly will and I won't return with my business again. First rule of employment, if you're on time you're late. Get to work on time! read more

Hermie and the gang were great. When I had my box there, they always notified me of packages arriving and were always very helpful. Several times they saved me money on international shipping with alternate methods that I didn't know about. Worked great. read more

HORRIBLE CUSTOMER SERVICE / GENDER/RACIAL BIAS BIG TIME!! Hermie (Owner-Franchisee) has the worst attitude. It appears that she is VERY discriminate when it comes to their clientele. On several occasions I would stop in to drop off a few packages. I immediately am harassed and ridiculed upon entering since I have more than one box in my hands. She stated that..."the post office is a few miles away, that would be a better place to drop them off since you have more than 1 package". She continued by telling me..."I'm too busy running a business, I don't have time to receive and help the USPS load all of these items onto their truck when they come here to pick them up"?? REALLY....Isn't this your JOB? She continued to harrass and belittle me in front of other customers and I finally walked out....I had enough. I am a Carlsbad resident and I work in Bressi Ranch. THIS PLACE IS A DISGRACE TO HAVE UP IN THE GATEWAY CENTER. I have never been treated so rudely or been so disrespected....On several occassions!! CUSTOMERS BEWARE read more

Great service, good prices on notary signature. Pleasant to work with. I will be back. Curtis read more

Stopped in here to ship off a lens I sold on ebay. I packaged it in two little boxes but my packaging was flimsy. Kudos to PostalAnnex for convincing me that my lens WILL get crushed by heavier boxes on the loading belt and for just a couple of bucks, she packaged it nicely in a much sturdier box. Thanks for possibly saving my $200 lens! read more

I am so grateful to the owner Herme and her staff, especially Arthia. They are friendly, professional and accommodating with regard to their box rentals. PLUS they have some unique little goodies in the store. Won't be moving my PO Box any time soon. read more

I needed a place to ship and return a box and of course Yelped a few local places near Vista. Each PostalAnnex I found had terrible reviews until I THANKFULLY came across this location in Bressi Ranch and I am VERY happy I did come here with my business. The cashier, Grant, was/is very pleasant and happy to answer my questions that I had on my returning box. The manager Hermie was happy to help with questions about(insuring) the box I needed to return. I actually went out of my way to come to this location and happy I did. They both show exactly what customer service is and how it should be. Hermie and Grant were great! I will bring my future business back to this location. read more

I seriously love these gals - they not only emailed me when a package arrived, but they emailed me when a specific (regular) piece of mail showed up that I told them I desperately needed. Love this place! read more

Staff here was really nice and helpful. Seems like a nice family run place that offers a wide variety of services. I got my passport photos taken here very quickly and they charged a reasonable $14. Happy with my experience and will come back. read more

Wow, I can't believe I forgot to update this review. I have to give this place a 5 star rating!! It has improved so much and Hermie is always courteous and helpful. The employees are mostly high school kids and they are also efficient and knowledgeable. read more

Super nice, helpful people in there and I rarely see a line. Saves time and a pleasant experience. What else could you ask for?

I've shipped packages from this location as well as dropped off. In the case of the dropped off - even though it meant no revenue to them, they still treated me very professionally and kindly. Great place! read more

This place is awesome I come by at least once a week to drop off packages for my small business. They are always helpful let me get in and out fast and go back to my full-time job. I love that their service doesn't depreciate at all even though half the time I'm there I'm not buying or paying anything. I also have used their notary service which was fast and easy. I would recommend this place to everybody and that's definitely where I will be going for a long time read more

I have been a customer for years. Top notch service.Hermie and the entire staff are very helpful---above and beyond what is expected.