We have held our mailbox here for over 2 years and overall have had a wonderful experience.
The staff were so friendly and to be honest; it became quite the family. Some of the staff even got to know my baby from newborn to now 16 months. They would occasionally help me to the car with packages and say hello to him.
We never had issues with any mail and we received quite a lot of packages!
There is an app used for the mailbox and when mail is received the team would check it into the app so that we know it has been received safely. This was typically done the same day mail was received, but definitely within 24 hours. It has never gone beyond that, until recently.
I am so sad to say this, but the place that I loved dearly took a pretty serious and steep nose dive recently.
They hired a new manager- Meredith Homan. Since Meredith joined the team, the usual warm and friendly atmosphere became a very cold and uninviting place to be. I sensed the "I'm here for business only" attitude. No smiles, no personal touch, No "oh I see you have a mailbox here. it's very nice to meet you." No. Nothing. None of it.
Let me break it down:
-I noticed that mail hadn't been checked in for multiple days which was unusual since I received delivery notifications from senders.
-I called to check on this. Meredith answered the phone. I asked her if she could see any mail there for me since it hasn't yet been checked in and it's been a few days. I was polite as can be. I am British (some language/cultural differences) so perhaps the way I asked, to her was in-polite? I'm not sure?
Once again, she didn't even say "Hello How are you doing today". She went on to inform me that she was unable to check the mail in yet. I asked her if at all it was possible for her to do it now since I was worried parcels were missing and one of them was urgent. She hung up the phone. I called back 3 times and no answer.
-The day after I went in to collect my packages. Meredith was serving a customer and another member of staff was assisting me. Meredith spoke very loudly across the room "I didn't get chance to check in your mail because I was busy with a line of customers" (Totally unprovoked may I add.)
My immediate thought was, how extremely unprofessional to yell across the room when already serving a customer and to make me, who is also a customer feel insignificant. My other thoughts were why didn't she apologize or inform me on the phone that she was with customers rather than hanging up the phone.
I replied to Meredith and just simply said "I wish you didn't hang up the call." Meredith then went on to say that I was arguing with her on the phone and that is why she hung up the call etc. All of this was in front of the other customers, one of which she was serving! To me - there was no arguing on the phone at all so I was in shock she even said that.
My response was "Well it appears you are arguing with me now"
-2 days go by and I was due another package from amazon. I received a delivery notification so I go in to retrieve it. Meredith happens to be there and once again didn't say hello, how you doing- nothing. She immediately said "You don't have any mail." I asked her would she mind double checking because I had an amazon delivery notification. She went to my mailbox and literally held up a blank card that was in my mailbox and said again "you don't have any mail." I was confused and was looking at my phone to pull up the amazon notification when she informed me that I no longer have a mailbox here and that she removed me based on our recent interactions. She knew she removed my mailbox but still went over to check for mail? I found that very strange.
No warning for box closure even though I have been a very loyal customer, had wonderful relationships with all staff and spent many dollars here.
I have too, managed/worked in the customer service field for many years and I am truly horrified with how I have been treated.
I still don't understand why this has happened.
I feel shocked, hurt and betrayed. read more