I refer to this Store as my FIELD OFFICE. if the need is shipping, faxing, copies or help with notary they are available and most importantly---efficient!!! Above and beyond the professional execution is a can do approach coupled with tremendous attitudes by all. I highly recommend this UPS STORE to everybody. PS The candy is delicious. read more

Horrible location with incompetent staff that don't know how to do their job. I had 3 Amazon returns and 3 different QR codes. Presented all of them to this girl working here. She said 2 were the same and were "scanned twice". I thought this might be correct because 2 of the items were ordered together so that sort of made sense to me at the time but it turned out to be a big mistake. Looking at the 3 screenshot they are all different returns. While the other 2 items are processed as returns the 3rd one isn't showing up and I have to dispute the original purchase with my bank because someone here didn't do their job. Additionally this location has terrible holiday hours and bad hours in general. If you return a package a little before closing it won't be processed until the next day. Avoid this horrible location! read more

Yelp reviews speak volumes and this place ROCKS! I came to this UPS Store location for the first time today to drop off an Amazon return. Oh my God they are super friendly here! I was gobsmacked! Definitely one of the best, most efficient, and the cleanest UPS stores in the area. It's a tribute to customer service. I walked in, was warmly greeted, and they processed my return in under 20 seconds. Batta Bing! What's more, they were super helpful and grateful. This will be now be my go to UPS store location! I'm serious...People will drive a little bit further and go out of their was to get excellent service and to patronize businesses that recognize that. This UPS store therefore exemplifies everything that an excellent business should be! read more

Kellen, great customer service on a Monday morning. Will be using this location for my Amazon drop offs instead of a closer San Marcos location near my home. read more

The UPS Store - Location store front. - Printing Services Near Me - Vista, California

These guys are always very quick to get me in and out while I'm trying to hustle through a busy day. The staff is always friendly, courteous and very helpful. Thanks guys. read more

Came here on Sunday morning to drop off Amazon returns. Gentleman that helped me was very friendly and helpful. His customer service skills were amazing and hope he gets the recognition he deserves read more

I've been coming here for years. I'm surprised to see anyone has had a bad experience here. They have always been friendly, quick and very helpful. read more

Every time I go in to ship, return something to Amazon, etc. the entire process is simple, fast and positive. The staff is always so pleasant and welcoming. Today I went to take some shredding in for the first time and it couldn't have been easier. It was also less expensive than I thought it would be. It was so much easier than trying to shreds papers at home with a home shredder. Will definitely be doing it again. read more

We have processed dozens of Amazon returns at this store with no problem. Today, we brought package in its original box, as usual, only to be told that we had to purchase an additional box for $18. We took the item to another UPS Store with no problem whatsoever. read more

Shipped out a package over a week ago and it didn't get delivered because the UPS store put the wrong address in. I suggest you triple check everything is correct before you ship anything from here because the employees aren't properly trained and won't even double check to make sure they wrote everything down proper and then blame you for the mistake so be careful. read more

Sending a package or a letter (either by UPS or USPS) or a fax the employees always knowledgeable and helpful! I tried them for all three scenarios (UPS package, USPS certified letter and numerous faxes), never an issue or a problem. I'm not sure that if you would go to USPS office it would be cheaper, but we are paying for a convenience and to support a small business in Vista. read more

Great service all done with smiles and greet you by name. Always go beyond the normal when it comes to customer service.

Edgar is a star employee, I had to give him a shoutout because I had to mail out 25 boxes and he was so patient and kind throughout the entire process. Naturally, I'm sure any employee could become flustered and annoyed but he was so helpful! His customer service is above and beyond! Thank you again Edgar!! read more

They used to help you. Even the post office gives you tape $2.00 for tape . Will not come back. Stay with the post office

Absolutely fantastic, five star customer service every time I go into this UPS location. Especially the two gentlemen that work upfront, they are fantastic and super kind and helpful people! read more

They are close, they are in a shopping center with plenty of parking, they are UPS and have good quality, I trust my package to be delivered. When I have to ship something UPS this is my go to location due to proximity. They are not cheap compared to other kinds of shipping options. Their phone courtesy and customer service is lacking. They have crappy policies about shipping during the holidays. I called a few times and spoke with a manager and she was just flat out rude and uncompromising. I will never pay to use them again. I only use them when someone is paying me to ship something UPS prepaid. read more

This is a review for Edgar. I've been coming to this UPS for the past few months for various returns and am always pleasantly surprised at the level of customer service provided by associate Edgar. He is always professional, knowledgeable, and friendly. I've been in on occasion at busier peak times and he's always working hard, making sure every customer is welcomed and tended too. I appreciate his upbeat customer service, and efficient assistance. Thank you Edgar! read more

Excellent service. Grateful for the helpful, knowledgeable, and kind service from the employees.

Outstanding service! Good natured and knowledge staff! Wi-Fi is sketchy so have your QR code image captured in your photos app and save everyone the hassle! Just a great group of employees here! read more

This store wanted to charge me $3 for a clear plastic bag and $1 for a piece of tape to return my Amazon item. They also seem to always have an attitude with their customers and show unwillingness to help without compensation. I overheard them quoting another customer $150 to pack an item, which did not include the price of shipping. The owner told me that she needs to charge to keep the lights on. Price gouging the customer is not an ethical way to do business. There never seems to be a shortage of customers at this location, so I doubt they are hurting for business read more

there is the best UPS clerk in the vista ca office. she is so pleasant and accommodating. it is such a pleasant to bring packages to her as I know she will be helpful with a genuine and most pleasant demeanor. I wish I had written down her name so I could be sure she receives my praise and gratitude. she truly is a joy!! Ruth k. grateful customer. she is in the UPS store on east vista way. in vista read more

I stop by this UPS Store location all the time, mostly for Amazon returns, if we need to drop off next day air packages for work or to grab a book of stamps. Always a great, quick experience. The staff is very friendly, attentive and helpful. read more

Great experience here mailing a letter and returning to Amazon without packaging! Super easy and Arcelia provided great customer service!!! Going above to help me with a second return. Highly recommend!!! read more

I always come here for USPS packages and Amazon returns. This review is long overdue. They have superb customer service! When there's a line, they always try to work as quickly as possible so you don't wait too long. For example, if both registers are occupied, they often take people on the side who are just dropping off packages. They also acknowledge your presence when you are in line. There's a gentleman there who stands out. He's always very cheerful, greets you, patient and very polite. I forgot his name but you'll know who it is when you go there. But overall, everyone has a positive attitude and great team work! read more

Called to get their hours and services. The lady on the phone was super helpful and told us where they were located in the Albertsons shopping center. My husband went there and it was a great experience. read more

Needed to send a package off for an exchange. When I walked into this store, Edgar immediately greeted me and offered his help. The experience was above and beyond. Edgar is a great representative for this UPS store. read more

I just love that anytime I walk into this store and there aren't any customers at the counter, someone always drops what they're doing in the back part of the store to come right up and ask to help me. Great customer first culture! read more

I moved to Oceanside in 2016 and the first place I went on a regular basis was Albertsons plaza on Melrose in Vista. I ordered a lot of products from Amazon and when I need to return, I go to UPS Store in the plaza. Today I went in to use their computer to finish my resume because I don't have Microsoft word on my Mac. Jennifer helped me today because I was struggling with the unfamiliar format. Lynn is also very smart and helpful. Meanwhile many customers came in to use their rented mailboxes and drop off boxes to ship. They also have a nice selection of greeting cards and office supplies handy and free candies on the counter when your starving. I really appreciate having such a great business resource to help me look good to future employers read more

If you want any service offered by UPS stress free - this is your store! The staff is very friendly and highly professional! The store itself is very clean and has a nice atmosphere in this shopping plaza! I uploaded a larger printing job the day before and everything was perfectly placed in a box for me to pick up one after the store opened. Thank you for all the help and friendliness! read more

A young woman there really hooked me up. She was so calm and confident in her explanation of how to email an Amazon return code to her store and she processed it so fast! Returning the book today saved me 20$ and she ensured I paid the least amount possible. And then she offered me candy. I appreciate this store, the store should appreciate her, thank you! read more

Always very efficient very convenient, and very nice people. I got the minimum insurance which is $100 on a older iPhone I was shipping out of state the iPhone was lost and I got my hundred dollars back with a little ease. read more

This is based on a single experience which I hope is reflected of this location all the time. I went in on a busy weekday afternoon to get a few printouts. I had a couple files on a usb thumbdrive and I had one on my phone google drive which I needed to email to the store. I loved that the employees were not put off by my request to handle multiple data sources and that it was a busy period with lots of people coming in to do afternoon shipments. They were extremely helpful, fast and efficient. This is radically different from what I experience most of the time at different locations. Attitude and proficiency are everything in this kind of business-- so I would actually go out of my way to come here for services! read more

Service was quick and efficient. Printed out a receipt of mailing for me. Parking lot could be better, though because the spaces are really small. read more

Wow! I just had a most amazing costumer service my whole life! I didn't get the guy's name but he was so great! I have severe anxiety but he made me feel safe and welcomed! Thank you sir! read more

Our go to shipping store. Always fast and friendly, well worth driving a little further for. They are opening a new one close to our house, don't care, we will still come here for all of our business. read more

I am beginning this review as I wait outside of the UPS Store on Melrose. I have one document that requires notarization. The notary is assisting a customer with a mound of documents. I was inside earlier, but I was directed by one of the employees to wait outside. It is about 60 degrees outside and raining. I am watching the notary fumble around with the customer's documents. She appears to be nervous and confused. I have been waiting outside for nearly 15 minutes. I made eye contact with two of the four employees who are standing behind the counter - shaking my head in disbelief. Now, 35 minutes have passed and I am still waiting. I am thinking I should have taken my document to the competitor a few miles up the road, but I am hoping this will be over with sometime in the near future. Finally, the notary is finished with her customer. She summons me to the counter. "Wait over there", she commands. Afterwards: While waiting at the counter for the notary to assist me, another employee (Jennifer) approached from the back of the store and asked if I need a notary. When I asked if she had been in the store the entire time she replied that she was "doing paperwork". I expressed my dissatisfaction with having to wait for more than a half hour when all the while there was another notary available. She explained that the store policy is "one notary at a time". Yes, apparently that is their actual, idiotic rule. I have never been on the receiving end of such a ridiculous and anti-customer service policy. It took Jennifer less than 5 minutes to notarize my document. On the bright side, she did not have the audacity to charge the $15 fee, and the ludicrous policy provided me with plenty of time to begin composing this review. If you want to feel undervalued and unappreciated as a customer, be sure to stop by the UPS Store on Melrose. read more

5 stars for Customer Service! I rolled in needing to print an item from my computer for a very important meeting. They don't have wifi, so I was like, what to do! The woman at the front offered me a removable drive that I could put my document on and then printed it, lickedy split! I was in and out in 5 minutes Everyone else in the place seemed smiley and happy. A bit hard to find in the shopping center and again, no wifi, which is super weird - but! All in all, great helpful spot. read more

LYNN @ The UPS store on South Melrose was was so helpful today with my need to return an item I bought online. She helped find the cheapest way to return it! Thank you! read more

This review is more about UPS in general than this particular store. I went in to send a package to Chile, which they said they could do. It contained a shirt, a sweat shirt, and a 8 x 10 photo in a cheap frame. It weighed about 4 pounds. The staff was helpful and weighed and measured the package. It wasn't boxed up so they offered to box it with extra bubble wrap, peanuts, and glass protector for $18, which seemed reasonable. When I asked how much the shipping was going to be, they quoted me $600 !!!!. I asked them to double check if that was correct, and they said that it was. I was in complete disbelief, took my stuff, and left. Later that afternoon I boxed the stuff myself and sent it through the post office with priority mail for around $50. As I said, the store itself is fine. UPS is very, very expensive. I sent another item from there around a month ago. I sold it on Ebay and the quote from Ebay was about $14. When I sent if from UPS, it was double at $28. Personally, I will never send anything UPS again. I recommend that you compare prices before you send anything with them. read more

I've been to this UPS location numerous times, their customer service and overall professionalism have exceeded my expectation each visit. It's really a plus when you can support a business that sincerely appreciates your patronage. read more