I am utterly appalled by the experience I had at Poke Bar, also known as Tiki Poke. I ordered a salad, expecting a fresh, healthy meal, but instead, I found a DEAD MOUSE in my bowl! This is absolutely unacceptable and beyond disgusting.
To make matters worse, the owner's response was equally horrendous. Instead of taking responsibility, they tried to pass the blame onto the lettuce supplier. This kind of deflection is not only unprofessional but shows a complete lack of accountability and respect for customers.
The staff seemed more annoyed than apologetic, and no one offered a sincere apology or took immediate responsibility. This kind of negligence is not only a health hazard but also shows a complete lack of respect for customers.
Avoid this place at all costs if you value your health and well-being. This is the most unsanitary and unprofessional establishment I have ever encountered. I will never set foot in Poke bar aka Tiki Poke again, and I strongly advise others to steer clear as well.
Update:
I hadn't planned to comment further, but the owner's response--full of baseless accusations and attempts to paint me as a liar--demands a rebuttal.
First, while I initially accepted the offer of a replacement bowl, I quickly realized how absurd that was and declined. I was in shock, and frankly, anyone would be caught off guard in such a situation. The fact that the owner is using this to discredit me is nothing short of manipulative.
Second, the claim that I demanded 10 times more than what was offered is a blatant misrepresentation. The owner offered a $500 donation to charity--how does that address the fact that I was served a bowl with a dead mouse in it? Let me ask you, the readers: If you were in my position, would a $500 charity donation make you feel like the situation was resolved? This was nothing more than a hollow attempt to sweep this under the rug and save face.
Third, the suggestion that my claim is fabricated and that I'm out for a payday is both insulting and ludicrous. If that were true, why would I target a small business like this? The incident was witnessed by my co-workers and can be easily corroborated.
Lastly, the owner's insinuation that I wanted to remain anonymous is another distortion. I met with him in person, provided my name, and spent over an hour listening to his endless excuses about how they, too, are "victims." This attempt to twist the narrative only further demonstrates the owner's lack of accountability and willingness to deceive.
I stand by my original statement. This isn't about money--this is about holding a business accountable for a serious health violation and their attempts to cover it up. read more