Takes forever and the people who work here are quite rude. The peets near here that is way better go there instead lolol

Fast and efficient. I did the Matcha this time and it wss just what the doctor ordered

Great location and nice outside seating. The inside is very well set up with lots of seating. Staff was friendly and my matcha tea blended drink was great. I am giving this location a 3 star tho! 4 People got there hot drinks before i got mine and i had ordered mine first. Not sure why this happens and orders are taken out of line! read more

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I love Peet's! I am not huge into coffee except the festive peppermint white mocha I ordered today. The line looks long but goes by very fast. They have adequate help this morning which is perfect. They open at 5 am for the early birds and close at 9 I believe. The parking lot was easy today since Whole Foods is yet to be open but I bet once it is , will be crazy here. I will for sure be a regular since I live 5 mins away and don't like the other coffee companies in the area. read more

I love everything about this Peet's location and facility. The service impeccable! Katharine was super jovial and had our order ready before reaching the register. The restroom was very clean. The tables and chairs were very clean as well! read more

I order coffee from Peet's almost daily over my Peet's coffee app and today was the day I messed up and ordered it as pickup instead of delivery. I called this location letting them know the problem and the girl who first answered was very nice (I forgot to ask her name to write in this review) and explained what happened. She let me know on the Peet's app I could ask for assistance and I told her thanks and looked there. I should have figured since it's a Sunday that the customer service is closed. So again I called back at this location and let them know and what I could do. She connected me to J.P. her supervisor or team lead and he was also very helpful. I told him my situation and he told me to reorder the drinks but not the cookies I ordered since he would comp those which I really appreciated and put them in my new delivery order. Overall I've been very happy with my app and I'll be more careful to make sure I hit delivery and not pick up. And thank you especially to this Peet's team on helping me with my problem. Thank you! read more

Friendly and super chill! I come to this Peet's every week or so to do my hw, and thank god the internet got fixed. The environment here is really nice and the decorations are the cherries on top. Overall, my coffee always tastes great, the employees are nice and I always get a lot done there. read more

Didn't try their WiFi, but their staff was really nice and talked me through a drink modification, and used their very clean restroom. Drink was great. read more

I placed my order online and it was ready within 3 minutes. Love my coconut black tie so much

Something isn't quite right at this peets. Drinks not fresh or maybe milk not kept refrigerated right. Gotten nauseous a few times afterwards already. My coworkers felt the same when I did a drink run. Also, Lina gets orders wrong. read more

Big Peet's compared to most due to it being in the luxurious Veranda. Not as much pastries though. Coffee was good but could have placed the stoppers where you grab the coffees instead of a corner by the entrance. read more

Super friendly people here, even greeted as you walked Into the door. Very clean store and nice outdoor patio. Highly recommend.

This Peet's appeared to be fully staffed and yet only one employee appeared to be working and she was at the register. There was a customer at the counter that appeared to be struggling with making a purchase using his app. Meanwhile the line of customers waiting to order grew to the door. There were at least four employees behind the counter that were not making drinks and were merely standing around talking with each other. It was frustrating that the second register wasn't put to use. If perhaps none of the other employees that were standing around were trained to work the register, they could have at least asked those of us in line for our orders so that our drinks could be started while we waited to pay. When the customer that had been struggling with his mobile app finally got it to work and we eventually got to the register, the employee didn't even take the second to apologize for the wait. read more

If you want to find a Great cup of coffee peet's was amazing they had wonderful service and Jess (one of their Baristas) was super helpful and knowledgeable about coffee, she made the best cappuccino I have ever had in a long time with perfect foam. I was a wonderful first time stopping here. read more

Love love love this store!!!! Tom is full of life and energy, and mostly everyone is all smiles :) def trying to make this Peet's location apart of my morning routine :) read more

Unfriendly staff, Ang idk about others but my experience is not as good as ave customers rated here I guess Starbucks has a better customer service Will never visit again read more

Always love me a Peets Coffee. Unfortunately, there are none located in Maine so I have to get them in every city when traveling. This place is the same as all the others so if you are in the area, give it a go. read more

I've been to this location a few times and the lattes taste great and look picture perfect every time. Not to mention, the employees are all very nice. read more

These employees deserve high-fives! They are so welcoming and fast. I love it.

Nice location and new everything, but the WiFi NEVER has never worked the 3 times i've come here. I always end up having to tether my internet. read more

No WiFi, no more business. I have been patient, trying time and again, but they truly have no interest in offering WiFi to their customers. It's just a part of the normal coffeehouse experience, but this particular Peet's believes they can operate without it. The Travis Credit Union has been filling the void since Peet's won't fix theirs. But now Travis is getting bogged down. I suspect they will password protect to lock out the Peet's customers. I still give them 2 stars because the drinks are incredible and the people are nice. But no WiFi is a dealbreaker. read more

Service had gotten so much better! I went there randomly in need of a quick caffeine fix and the associates were super nice. Thank you!

I had a horrible experience getting a traditional cappuccino. The milk was scalded and the barista let half of the espresso pour out into the drain during the pull, ensuring that the coffee part would be weak and overly bitter. And the WiFi didn't work. read more

Although this is a smaller Peets than other locations I have been to, this location has a nice patio area. The store is always clean, staff are welcoming & prompt and drinks are always exactly what I ordered. read more

I love this Peet's. Cute outdoor area and lots of parking. The employees have been so friendly and sweet. It can be packed sometimes and I wish there was more study space but I've never been completely unable to find some place to plug in a laptop and get to work. It's not perfect...I've had my quinoa quiche forgotten more than once but it's not a huge deal to me and they always take care of me in the end. There's also a gluten free brownie that's to die for - get it warmed up though. Gluten free tends to behave better warmed. I feel like it's a sort of "Cheers" theme song moment to go here. It feels happy and familiar. I've had some trouble with the Peet's app having issues where it won't reload funds for some reason but otherwise I like being able to order ahead. And I'm so thankful they have oat milk!! (Get a clue on that Starbucks!) I think their iced drinks are my favorite of all. The oat milk horchata is absolutely worth checking out. read more

Concord Peet's knows their coffee is excellent, unfortunately they do very little work to ensure customer satisfaction. The customer service is either OK or rotten tomatoes. Not only are some of the employees stand-off-ish, and borderline rude but it seems they could care less about us who keep buying their product. Once, while waiting in line, they said their system went down and asked us to wait, unless we had cash... we were told 15 min. Well 20 min later, they said still down it may be 15 more minutes... all the while we could have been offered a small drip coffee or even tap water, but nothing... they did tell us to use the ATM next door to buy our order, not even apologetic. AND it was my birthday! Today, I paid for a coffee and waited. AND Waited, AND WAITED. lol. Maybe 20 min, other people started to get upset at workers, we were told the latte machine went out and we would have to contact corporate to get our refund. Gave them a 'donation'. Looking for a mom and pop coffee shop to use... good bye Peet's, no stars for you! read more

This Peet's is beautiful!! The set up is perfect for studying, catching up with friends, relaxing etc.! As an avid Peet's goer I am happy to see it open. HOWEVER... half the staff so far is very unapproachable. Multiple times I've gone they have seemed like they don't want to be there and hardly even make eye contact. Today when I came in I waited for 5 mins with only one person infront of me without either of the other two employees (who didn't seem to be doing anything) acknowledging my existence. I'm not saying they have to be super talkative, but making me feel bad for ordering a drink isn't a good experience for anyone. In fact I stopped going to the other Peet's in the area due to poor customer service. Hopefully the employees can get a little more friendly!! read more

WIFI down again for the 3rd+ time?..... (2 iphones and 2 macbooks cannot connect to this wifi) not worth coming here if you have to use your own WIFI data card. Every time I ask if the WIFI is working they tell me they can't do anything about it and that it's because too many people are using it right now (even when there are only a few laptops out). Hoping it would be fixed be now. read more

I love coffee shops. As much as I love Starbucks, Peets always delivers a stronger cup of coffee, espresso and a mean matcha. I normally come in after 6 to study or work. The evening crew isn't as welcoming, in fact, most of the time they don't greet you at the counter. I came in and an employee was wiping down the bar, he made eye contact and looked away. We made eye contact twice before he said "someone will be with you". When no one came, he finished cleaning and left to go to the back. Once he emerged from the back, he came up and said "what can I get for you"? I ordered, and I watched him make the drink. He loudly shut doors, clanked metal cups and steamed the milk with distraction. He quickly poured the drink spilling, and placed it in front of me with a heavy hand. I took a sip and immediately BURNED my mouth. This was not a Peet's 140 temp, and when I told him, he shrugged and said, it's how hot we make them. No, not it's really not. The next time I came in, I told another employee about my experience and to please be cautious, she shrugged and moved on to make a drink. Peets I love you, but your customer service is lacking in the evening. Stars for ambiance, lots of different places to sit and work, and still great coffee when it doesn't burn you. read more

I love Peet's, and I really want to give them five stars, but this location has some issues that need to be ironed out. I grew-up on Peet's and I have frequented many, and I have never had an issue. If you are ordering drip coffee their is no need to worry, but anything else there might be an issue. We waited over 10 minutes to get a latte, and the place was not even packed, but the drink was delicious. We purchased one pound of beans. The barista gave me the wrong beans I asked for, and never offered me my free small drip coffee with my purchase of beans. The location is convenient, the decor inside and outside is beautiful, but the service needs to step it up. I will try this location, again. I hope the situation has changed, I really want to like it. If not, I will just go to another Peet's. read more

One of the girls taking my order today was extremely rude and kept shutting my orders down. Okay I completely understand if you are out of the Javiva blends (which was what I ordered first). Then I said I wanted just an iced coffee, just regular coffee poured over ice (WHICH PLENTY OF LOCATIONS DO AND HAVE NO PROBLEM WITH) she COMPLETELY refused to serve it only because she was too lazy to turn around and pour it herself. She did the same with the following customer. The girls name was MO. Thankfully, the girl right next to her stepped in and said it was totally fine and would get it to me in just a second, that it was NO problem. I got my coffee and it was perfect, however Peet's should really pay attention to the training they give their staff because I would hate to hear someone else go through the same thing. read more

Big shout out to Pete's for refusing to allow my 3 yr old grandson to not use the restroom when he very obviously needed one quickly. Told us to try Whole Foods. I understand COVID and the rules but come on. Three yr olds can't control themselves like an adult. Would it have hurt them to let him use it and then sanitize when he left? People use your brains. Rules are rules but sometimes there is a good reason to make an exception and this was one. read more

Coffee is great but I think they need more staff ding coffee, takes too long usually only 1 person is making the coffee, at least every time I come in. Perfect location abs nice sitting. read more

This peets needs some serious work. Every peets i have ever been to is amazing and so is the staff. This one was horrible and made me feel awful for asking them to remake my drink because they made it incorrectly. As someone who used to work at a coffee shop, that is never ok. Literally don't ever want to go there again read more

I love this place. Great Friendly service, Love the people there, Clean in and out side, it's big place too. Great place to come and study or just hang out with friends. read more

Poorly run and understaffed. Don't charge for a drink if you don't have any left and aren't willing to brew more. Also, the half ripped up half and half carton handed to the customer because the barista has no time to fill the half and half thermos doesnt give the greatest impression. read more

I'm a long-time (years) customer, but have grown very impatient with the complacency about getting their bathrooms back in service. They had two, but have shut down one to be used exclusively as an employee restroom. The other has been out-of-service probably 60% of the time over the last 1-1/2-to-2 months. They serve people food and beverages, but do not provide their customers with a bathroom. No apparent concern, no desire to provide that needed service. read more

They are quick. Always have my order right. Friendly baristas. This is my go to spot. Rarely is there a long line.

I love coffee and are so happy to have a Peet's closer to work. It is on my way to the supermarket. The customer service is excellent even when they are packed! read more

Would just give rhis place 4-4 1/2 as i go here on a normal basis working so close. Dont like to be the petty one time mess up so ur dead to me type of person but am just real disapointed I got screwed out of my cold brew fog latte! My drink was filled like an inch from the top... Jipped step ur shit up! I work in sales and hospitality and see this as a small but detrimental aspect in a growing business's customer service. Imma Fasho keep going here but just hope i dont keep getting shafted read more