Pretty busy and moderately noisy location in the midst of Todos Santos Plaza. Street parking can be a challenge if you come here during the day, but there are 2 parking structures nearby if you can't find street parking in front. The woman taking orders seemed friendly and we easily found a seat. I know there was a review that mentioned that finding a seat was difficult, but maybe it was the time we arrived or we simply got lucky. I ordered a hot matcha latte, sugar free and a frittata. I didnt wait too long for my drink at all. As a matter of fact, the barista was super fast! FYI: The restrooms are for customers only and it's All Gender Restrooms. You also need a code to get in so you'll have to ask an employee for the code. read more

Peet's Coffee - Coffee & Tea Near Me - Concord, California

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This Peets is always well stocked and has enough employees that things seem to flow very smoothly. Both yesterday and today, I was able to get the sugar cookie that I love so much and the hot water for my tea at this location. I told them some jokes to make them smile or laugh while at work. Nice amount of space and it never seems overly crowded, especially when I go in there. A little bit further and in a different direction than I usually go, but nothing big or serious, so I will definitely return again. read more

My wife and I were at this Peet's location yesterday. Courtney was the rudest and most incompetent person we have ever encountered at a Peet's coffee shop. First of all she made are drinks wrong three times. I suppose a hot medium mocha and a medium iced matcha was too much for her to comprehend. When we used the customers restroom, we were shocked by the filth and smell of urine. When we told Courtney that it was disgusting and needed to be cleaned, she got quite an attitude. As we were leaving, she muttered, don't come back. I let her know that we would never patronize this Peet's again. read more

the baristas always have a bad attitude. messed up drink almost every time. will drive further to get to another Peets

Two employees against California law refused to serve me water, then called the police, 3 units responded. Then the store manager refused to give me water his name was Elijah El Hayek saying that it was not california State law, refused to give me the names of the employees and asked me to leave for asking for water. Which is following California state LAW. Corporate and city food services informed, and a lawyer is being sought. What a waste of valuable police time. "According to California Civil Code Section 114376, restaurants in California are required to offer free, fresh drinking water to their patrons" read more

Horribly rude barista. This used to be my favorite coffee shop, I've spent hundreds of dollars on Gaia organic at this location. But Isabella wanted to charge me for water when I have my own cup. I've caught and stopped shoplifters at this location. But because of the snarky and rude barista this morning I will never purchase another drink at this location. I went to Starbucks across the street and service there was exceptional, speedy and didn't have a rude barista. read more

Perfect Location!!!! 5Stars Location is across the Todos Santos Plaza, today there was a festival in the plaza with over 100 vendors and music. Plenty of seating great views and 5 Stars on customer service!!!! read more

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I stopped by today to try out the latest plant-based breakfast sandwich. Overall, the sandwich was really good. I was also happy to know both the cheese and egg were also plant-based friendly unlike Starbucks' option. The macros were a bit surprising, mostly the 21g of Fat. It is likely from the patty and egg substitute so hopefully in the future they can refine that. 21g is about one-third of my daily fat intake. The location was clean and lightly busy. There was an Anniversary blend being advertised and when I inquired if it was available in their already brewed coffees for the morning, the cashier responded no. Perhaps it was too early in the morning but I thought it was weird to not have your promotional coffee available. The barista/cashier could benefit from some soft skills training as she seemed un-engaged. Working service is a tough gig (I know from experience) but we do the best to maximize the customer experience. read more

Peet's Coffee - Plant-Based Breakfast Sandwich - Coffee & Tea Near Me - Concord, California

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Crikey...why does it take 20-30 minutes to get a single coffee from here? I've noticed this is a trending comment in recent reviews and can confirm I'm now standing here waiting for a mobile order that was placed over 25 minutes ago and said it would be ready in 5 minutes. Another time I was 15 minutes early for work so stopped in here for a quick coffee. Went to the counter that time since the app wasn't working - there was only one person in line so should've been quick. Nope. Ended up taking 30+ minutes for a mocha. The coffee here is slightly better than the Starbucks around the corner - I'm not sure if the wait is worth the marginally better product. Note to management: train more people on barista duties. Having two people hover over an empty register is not helping the user experience. read more

Thank you for keeping me going during long work nights and days. Lifesaver! Great staff and experience. Peace and blessings!

I enjoy Peet's and jump at the chance to get coffee from there instead of the other place. This one's tucked into the corner of the Veranda shopping center, with some tables facing the street with some cover from the sun. On Father's Day, I went in to get a coffee, and an entire family came in to celebrate, and they really lit up the place! They took a picture with me because they thought I look like Steve Aoki hahaha! Hilarious! read more

I visited this location twice since I stopped giving my business to Starbucks due to their new policy of DEI, It does affect me at a personal level for being Mexican and Gay, however on that same note as i mentioned I've visited this particular location in two different times, in which I have not felt at all welcome, I had to greet the person behind the counter to get to her to even start my order, during the extremely awkward interaction or lack of with the barista I proceeded to ask how her day was going as clearly she seemed un engaged, yet I got a very dry "good" from the person at the counter, not even a fake attempt to engage in conversation, which believe it or not I do appreciate however I want to be blunt and ask. Are Latino s or Mexican's NOT welcome at your stores so I can again bring my business somewhere else where I don't have to pay to be racially profiled yet pay for it, where I can get that for free anywhere. If so just say it so we don't have to endure this type of experiences. And again this happened twice where this treatment was perceived upon approaching the counter. read more

Gerenally had fine experiences here except for maybe a lack of friendliness from the baristas but over the last few months every time I go in it smells like an old wet rag inside. They need to do something about their ventilation. I usually order on the app so I don't have to linger with that smell. Not the pleasant coffee aroma experience you expect from a coffee shop. read more

This is a great Peet's location in the morning time! I came in around 10am and the place was buzzing with business. There was a line, but it went by pretty quickly thanks to the awesome and friendly staff they have at this location. I ordered my vanilla latte with almond milk and a kouign amann pastry (I think it's pronounced queen a-mawn... that's what I've been told at least lol). It's my favorite. I waited for just a few minutes in a seat I was able to find when the barista called out my drink and told my my pastry was coming up. The barista was super friendly and smiley, which was a surprise to me, but totally a pleasant surprise. I appreciated how welcome I felt! I always try to be extra nice to workers at coffee shops because I know it can be stressful, but I hate when I'm extra nice to them just for them to be short and emotionless toward me because they're stressed out about how busy they are. Glad that didn't happen at this Peet's! Great m, friendly service! Hope it stays like that here. read more

Peet's Coffee - Vanilla latte with almond milk! Love the latte art on top :) - Coffee & Tea Near Me - Concord, California

Kind staff and delicious drinks! They never fail to be welcoming and helpful. Thanks everyone!

I always mobile order here and usually it's never ready on time and I mobile order 15-20 min ahead. The employees have no sense of urgency and move very slow. I mobile order for a reason because I'm headed to work right after picking up my coffee usually I have to give them my coffee back and they have to remake it because it taste like there is no syrup. Very unsatisfied with the service they offer at this location. If your in a rush make sure you go else where. read more

Service takes forever and too much attitude from the barista. My daughter ordered an Americano and because they don't put the alternative milks out so you can help yourself, she asked if she could get some almond milk to put in her coffee. She said the barista side-eyed her with an annoyed look. What's the purpose of that? It's your job to make coffee for people and make sure they have what they need! Won't be back to this location. read more

This is a great location, but poorly run. Expect to wait a long time for a drink, whether you order ahead on the app or at the register. I have had to wait over 15 mins for a drink several times. I have also had to wait on several occasions for a simple black coffee as they had run out of both the medium and dark roast. The staff are fine, but this store truly needs better management. Unfortunately, I have had so many bad experiences at this location that I no longer come here, even though it's the closest one to my place. read more

I can't believe how slow these people are. Im surprised this places is still open. It is terrible!!!! All three of the employees walk and act like zombies, slow and clueless. I went for a decaf coffee, they didn't have it. They said they could make me a decaf americano which should take 1 or 2 minutes to make. 20 minutes later, nothing was done. I left, lost my money and time. Please close and let other businesses come to concord. read more

To be honest, I love Pete's coffee. It's one of my favorite places to get coffee but today after I stopped by, I left feeling sad, disheartened and disgusted. At about 12:45 I stopped by this Pete's coffee location to grab a quick drink. As I was waiting at the register, I observed the shift lead giving the cashier feedback about his job duties in an extremely hostile and demeaning manner. At first, I saw him speaking to the cashier before I even approached the counter. When it looked like he was done verbally abusing his fellow employee, the cashier called me over to order, and the shift lead approached him again, this time in an even more hostile tone of voice. As someone who's worked in retail and the food industry for 7+ years in the past, I know what it's like to be on the receiving end of overly aggressive feedback in front of patrons. It's completely inappropriate and counterintuitive to supporting people and business. So even if management doesn't care, they should. Please teach your leaders that there's a time, a place, and a manner in which feedback should be communicated, and if it's negative, it should be in private, not in front of customers or fellow employees. I witnessed a perfectly capable, kind human being get put down in front of their coworkers and customers today. I hope the shift lead gets the help and training that he needs and the cashier is treated better in the future. I would hate to assume employees there get treated like that every day. read more

People behaving badly, as in customers. Places of business need to manage what happens in the store, not just behind the counter. Obnoxious couple in here, playing their music loudly, conducting private health care business on speaker phone, making their dogs sit for way over an hour inside the store, whining at times and then barking when they see other dogs. People, be better. Update: After I asked, the young women behind the counter spoke with them, thank you ladies! I am updating my review to a 4-star. read more

I've given this place so many opportunities. Busy. Not busy. Holiday. Regardless of how active or inactive the store is they are always disorganized and uncoordinated. Walked in holding my baby for a quick coffee at 6:30am on a holiday. Literally one other person in the store. They still couldn't handle getting the drinks ready. I just don't get it... lost both drinks... wouldn't honor my request to make them despite ordering and paying for it. Had to go back in line, baby in arms, to ask them about the mix up. No answers. Come on now. This isn't rocket science, people. read more

Awful rock music blasting loudly. Young woman behind the counter with ATTITUDE. Customers clearly low priority. She actually said that they're not allowed to lower the volume when she was asked. read more

I went here yesterday and ordered a large black tie. It was good. It was what I expected. The customer service was good too. I did not leave disappointed. The area with the sugar, creamer, etc. wasn't the cleanest. I was also shocked that they didn't have the plastic lids with the hole so that I could drink by drink without a straw. They should get those. Especially since I had to go back and ask for a straw. That seemed to be an unnecessary step that I don't need to take at other locations. read more

Peet's Coffee - Black tie large. - Coffee & Tea Near Me - Concord, California

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Not sure who the blonde hair girl is with the bull nose piercing is with a kinda flat face. Super terrible customer service. I was shocked by her walking up to the register saying " yes" instead of hi how can I help you or are you ready to order. read more

Work week I drink coffee provided by work (Canteen Machine), and on a weekend I treat myself to a supposed superior coffee store. + I prefer Peet's Coffee over Starbucks + Location is near my residence + Automatic 2 shots for Small Size - (One Time) No Whip Cream for my Iced Mocha purchased from APP, I let that one slide - (Second Time) No Whip Cream for my Iced Mocha purchased from APP, I asked this time to place and was told they were out of Whip Cream FYI - BYOWhip read more

Peet's Coffee was just an afterthought until i compared my experience with Starbucks. truly a contrast of beans. offerings: expresso, coffee, pastries brew: coffee (sm. 2.30) dark roast. black -either major dickinson or an organic ethiopian brew available always a memorable premium roast, not a generic house bean. -bold, rich tasting ethiopian dark roast. drips: -starbucks is usually out of dark roast early afternoon offer to drip brew is cool but i don't like to wait..... -stars' medium roast is ok, not comparable to Peet's premium roasts... -with Peet's line, i know where the order station is. -customer service may be equal Peet's vs. Starbucks. need to pay more attention. read more

The four of us dropped by this Peet's after dinner for a cup and some conversation. There were no four-tops available when we walked in so we put two two-tops together and gathered enough chairs to accommodate us. We had place our order through the Phone App and kept an eye on the pick-up station while chatting. The dining room was fairly full and customers trickled in and out while we were there. Because it was close to closing time, the staff kept busy with their closing activities (wiping things down and filling syrup and whipped cream dispensers). Unfortunately, this seemed to be a larger priority than filling orders. I didn't keep track of the time on my phone for pick-up but I know it was at least ten minutes between order time and pick-up time for 1 large mocha, 1 medium latte and 2 medium cocoas. The drinks were terrific as always, but the service time was longer than necessary. Additionally, I found the frequent announcements of how much time remained before closing to be somewhat annoying because it interrupted our conversations. read more

I waited 25 minutes for my drinks and was late to work because of it. They gave me a card for a free beverage in the future, which was nice, but I'll definitely avoid this location. And probably go on a day when I have literally no where else to be read more

I saw this place and wanted to try it cause I was told they have good coffee and bakery goods. I tried it and the inside kinda looks like Starbucks? The place was packed and the coffee smell was amazing! I ended up getting the black tea, lemonade sweet and a pastry called monkey bread. The bread was delicious!! I would recommend read more

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Over the past year this location has become one of my least favorite! Extremely long wait times, even when ordered 6 minutes ahead I will still get there and wait 5-10+ minutes. Beverages are a huge hit or miss! Today my Iced Vanilla Latte was extremely overly sweet and very light on color compared to my usual. When brought up to the barista he said it was the average drink with the average amount of syrup. Seriously I drink these almost daily, definitely not average! I don't like to complain so when I do it's a big deal for me, and he didn't offer to remake it. Such a waste of money. I'm just really disappointed. read more

Didn't have a great experience here. I was trying to order an iced coffee sweetened with cream, something very basic. I'm not much of a coffee person and was ordering it for someone else. The guy at the register said I had to add the cream and sugar myself. I told him I'm not much of a coffee person and didn't want to mess it up. He said there's nothing he could make for me. I'm confused as to why I can't just get an iced coffee. I then asked for a recommendation of something and said I just don't want it to be black coffee, something with a little milk and sweetener. He recommended a cold brew. So basically I walked out with a black coffee. Won't be returning to this location. Have had better experiences at other Peets. read more

Coffee and the baked goods are always in point, but this review is for one do the staff members, Melissa. Horrible customer service, answered the phone with so much attitude, kept on rambling on without listening to my question about their delivery service, and then gave me incorrect information to just get me to go away. Not a good team member to represent the Peet's coffee brand and definitely turns me off to coming to this specific location. To the Peet's manager: retrain her on how to talk to customers with respect and kindness. I'm a business owner as well, and would never dream of having someone talk to my customers the way she spoke to me. Unacceptable. read more

I ordered a caramel macchiato and a hazelnut latte today and when the girl handed them to me, and walked away as I asked which was which. She came back and didn't know which was which and just stared at me like it was my problem. I was frustrated and didn't have time so I left. Neither of them had any flavor so we really couldn't tell the difference. Should have asked for them to be remade. Do better Peet's for the price we pay for a cup of coffee, do better. read more

I've never had a worker to tell me "no you may not" when I ask his name so I basically said well. You need to have better customer service you asshole and they all started saying "you can leave you can leave you can leave" and so I called the corporate number and I told them I'm deleting the app and they don't ever have to worry about seeing me inside of Peet's ever again!!!. They were rude from the jump as soon as I walked in and, the promo that was on the website wasn't even being honored anymore, so they were completely rude to me and they never ever ever have to worry about me walking into Peet's ever again! That was it!!! I am done!! So disrespectful!!! So rude and for him to tell me when I asked him his name "no you may not" excuse me.?? You work here, if I asked you your name, then I expect to get your name. The only reason why you don't want to give me your name is because you knew that you treated me poorly when I walked in. That's the only reason why you don't want to give your name, so no sir I will not be coming to Peet's ever again!! They have officially lost a customer! read more

This peets made my drink wrong. Tuxedo mocha, and charged the wrong price. It was not the cashiers fault. It was the barista who assisted and keyed it wrong. And there is a starbucks nearby who doesnr get the drink wrong. May never come to this Peets again. (fortunately, i was using a gift card, someone gave me. read more

Rude staff. Oh, and the restroom code is 1346 just FYI they'll make you buy something for it, and honestly won't give it to you until you swipe your card. Ridiculous. Oh and she just works here. read more

Worst service ever, what can I say? Management, your staff needs to wake up. Maybe some some coffee would help. Lol

Waiting now 24 minutes for a Matcha Latte and Holiday Spice Latte and a Bagel Sandwich. Did not order anything special and this place isn't busy. Won't come back here again. This place is giving Peets a bad rap. read more

I like the location of this Peet's, and the staff are friendly. But the management needs a shift. It's constantly a slow location to get in and out of. There are always several people working, but you might spend 20 minutes waiting for an espresso drink, while it's not very busy. I'll keep coming but it would be great if they could turn this ship around and get some more efficiency at this location. read more