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    Baskin Robbins

    3.6 (117 reviews)
    Open 11:00 am - 10:00 pm
    Updated 1 month ago

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    ice cream cake
    Lauren M.

    Placed a birthday cake order here and it turned out perfect! They offered a wide variety of options and the staff was accommodating to my needs. They offered suggestions and were very patient. I would definitely order another cake from them!

    a person holding two ice cream cones
    Sabrina V.

    I love coming to this baskin robin. The service here is impeccable . These youngsters running the shop sure know how to provide excellent service, especially the kid with curly hair. I think his name was Rhonnel. I was asking very indecisive questions about ice cream flavors but he was very helpful in answering my questions about the best flavors. He suggest the mangonada, which tasted really good. A little sweeter than the traditional one , taste like a mango ice cream with chamoya. Overall, pretty solid shop with great staff with a great positive attitude

    Nice family promotion for ice cream!
    Sean H.

    Very quaint Baskin Robbins location! I did not expect too much when I visited this Concord location, but seeing promotions like the Family Night scoop deal makes this place cool. Thank you, Kwan/Quan, for making my day super! He assisted me with some pre-packed quarts and a scoop of ice cream (non-dairy too!) when I had a few questions. He helped me about certain flavors as well, and just as I was going to take my leave, he gave me some stickers from a previous promotion. Well played, good sir. Smooth like a milkshake (which I should get next time). I will make an effort to visit next time I visit Concord.

    Cecilia C.

    Stopped in here with my son and his friend today after laser tag down the street and pizza next door. I had a small scoop of the chocolate del fuego. I was pleasantly surprised at how good it was! Tastes like a Mexican or Euro hot chocolate with the cinnamon and chilli flavors in it. I had never seen that flavor back home in Napa. Two young girls working. They weren't very friendly or attentive.. that's ok though.. I've cream was good! I'll have to look for this flavor at my local Baskin Robbins.

    I found a hair in my ice cream!

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    4 years ago

    Chocolate fudge never fails me. Try the flavors of the month though, breakfast in bed was delicious

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    7 years ago

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    4 years ago

    I love baskin Robbins. The workers are so nice. I love the sundaes. Everything is good here

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    6 years ago

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    4 years ago

    Judith was awesome & got bars! I was very happy with her fast service & how friendly & funny she was ! Got the last Oreo ice cream cake too.

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    17 years ago

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    12 years ago

    Always super nice, even when I am taking FOR-EV-ER to decide on my scoop flavor. Great deal for great ice cream.

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    You might also consider

    Ice Monster - A warm and cozy café with a lively vibe, packed with people enjoying desserts, coffee, and late-night chats.

    Ice Monster

    (555 reviews)

    $$

    I grew up in Taiwan where, on hot, muggy summer nights when it was just too miserable to stay…read moreindoors, my siblings and I would walk down the street to a street vendor and get a cold shaved ice topped with brown sugar syrup and condensed milk. Absolutely the best way to cool down! I was thrilled to discover Ice Monster in Walnut Creek! Not only can I get an authentic Taiwanese shaved ice, but they have an incredible variety of ice flavors (strawberry, mango, green tea, etc) and toppings. They also have boba tea (which also originated in Taiwan), milk tea, regular ice cream, freshly cooked Chinese finger foods, and more. The place has tables inside and out and is always immaculate. I also really appreciate that they don't add the problem of landfills overflowing with plastics! They use real dishes and real silverware. I don't know of any other place that conscientious. I have been going here for 8 years. It was started by a couple from Taiwan and the owners the last several years are from China. They keep the place open seven days a week, but even with that grueling work schedule, the customer service is always fantastic. They go out of their way to keep their customers happy. Apparently, I'm not the only one who loves the place, because when school gets out, the place is filled with teenagers and families with children. It's a great place to hang out. I've tried other places in the East Bay, but this is my absolute favorite place for Chinese shaved ice, boba tea, and other yummy foods. I can't recommend them highly enough!

    Recommended by a friend so we gave it a try, the place is empty when we went so no need for us to…read morequeue. Service is quick & we enjoyed our cold treats

    Uji Time Dessert - Dorian ice cream

    Uji Time Dessert

    (267 reviews)

    $$

    Thank you so much to Tony (owner) for reaching out to me about my experience. He was super…read morerespectful and wanted to make things right. I came back and ordered the same thing and it was great! Second chances are so important and I appreciated the great customer service. The worker who helped me out was super kind. This was my first time in the actual store (my previous orders were delivery). There's a couple of tables inside to enjoy your drinks and it's decorated pretty cute. Lots of parking available in the shopping center. I would come back!

    Their current seasonal flavor is lavender, so I had to try it. In general, I do like floral flavors…read morein ice cream, but a lot of people at my table tried what I ordered and thought the lavender soft serve was a little too soapy. I actually did not mind that at all. Needless to say, the lavender flavor really came through, lol. The consistency was great, just like their other soft serve, very smooth and creamy. I just was not sure if the floral flavor paired well with the red bean filling I chose for the inside of my fish-shaped cone. We also ordered their matcha soft serve, which used to be my favorite, but the matcha flavor yesterday did not seem as strong as I remembered. Other than that, my experience was really great. The store was nice and clean, and even though we had a party of six, we were able to get the largest table, which was perfect. It was also very well air conditioned, which felt amazing given the unusually hot weather we have been having in Concord in the middle of March. I would definitely love to come back again soon and order their ube flavor, which is my favorite.

    Cold Stone Creamery

    Cold Stone Creamery

    (284 reviews)

    $$

    The Pleasant Hill location is probably our favorite location in the surrounding area. Although…read moremajority of their employees are younger, they still provide great customer service and the ice-cream is delicious. Even if you see a line, they move fairly quickly and there are seats outside to enjoy your dessert of choice. Our family picks are - Chocolate with gummy bears for the kiddo, Cake batter ice-cream with cookie dough, oreo cookie, and pecans (I think she might put caramel, not 100% sure), and for me - Germanchökolätekäke! This is chocolate ice cream with coconut, brownie, caramel, and instead of pecans, I get it with almonds. Sooooooo good! What's your favorite treat from here?

    Gee, I didn't have a great experience at Cold Stone last night which is really sad because how can…read moreyou not have a good experience at an ice cream shop? Well, let me tell you how. The gal that worked there just didn't seem like she liked her job that much. She didn't smile then when she took my order for my ice cream, which was going to be coffee ice cream with three toppings in it, she barely mixed it together! She flipped it over once and then stuffed it in the cup leaving so much topping (that I was paying extra for!!) on the counter! So I said politely, "you're gonna give me that topping right" and she was like " oh ok" and then she like smushed it on the top like I was at a yogurt shop or something!!! But she STILL left stuff on the cold stone counter. I'm paying for those toppings!!! I want every last one of them. Im paying extra for each topping plus there's hardly any extra topping given so you're getting a lot of extra money from me!! I don't know. Then she had the nerve to say when I was about to pay " the screens gonna ask you some questions " . Why would I give her a tip? I'm getting so sick of these tips anyway. I'm like-- enough already! I'm coming into the store to get ice cream that's your job. Why am I paying you to do your job? Especially when you're ripping me off and not giving me my proper number of turns to fold the topping into the ice cream and then leaving my toppings on the counter! I was just really disappointed and I think I'll just go to Coco swirl across the street from now on because if I'm gonna have my ice cream with the topping on top, I might as well put my own topping on my yogurt. I was just looking at the pictures and was reminded that it didn't even seem like I was given a full medium serving of ice cream because as you can see it was low and then the toppings are on top such a bad experience.

    Baskin Robbins - icecream - Updated May 2026

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