On a Friday afternoon, I visited Baskin Robbins to get an ice cream cake as a treat for Easter. Even though there were Spring-themed cakes with cute designs, I noticed there was the Dubai Chocolate Inspired Cake in a box that is available for a limited-time. Since this item is not permanent, I decided to order online to reserve in case they run out. When I arrived, a friendly female employee explained how they ran out of the cake flavor that I ordered but an employee from another location was on their way to deliver and would take 10 minutes. I did not mind waiting. After I returned, my cake was ready and a nice male employee gave me my order. Before I tried the ice cream cake, I was unsure if I would like the almonds with the cake because that type of nut is not a part of Dubai chocolate. But the almonds paired well with the pistachio sauce, roasted kadayif, Pistachio Chocolate Bar ice cream, and chocolate cake. The ice cream cake was sweet and slightly salty. I was also surprised how fluffy the chocolate cake was. Because there is no other place near my home that sells a Dubai chocolate cake, I am definitely going to miss this Cake in a Box flavor. read more

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I usually enjoy trying new desserts, but this Dubai Chocolate Sundae was honestly disappointing. Something inside--maybe the chocolate cookie or whatever that crispy chocolate piece was--tasted really bad. It had a weird, unpleasant flavor that threw the whole thing off. Everything else seemed fine, but that ingredient completely ruined it for me. I'd really appreciate a refund or even just a replacement ice cream because this one was not worth it. Did not finish it, can even show the manager in person - Got it on 11/09/2025 read more

Baskin Robbins - Was a Beautiful Presentation, Bad Flavor Mix - Dubai Chocolate Sundae - Ice Cream & Frozen Yogurt Near Me - Concord, California

My favorite ice cream shop. Baskin robbins has been my go to place for ice cream for quite a long time. Of all the locations I've been to, the concord location is my favorite. Always have good service and no issues on my end. Though the spacing is a bit narrow to walk in, I still enjoy coming here. Wild n reckless is my favorite flavor for rainbow sherbert. Very tart and sweet, and always hit the right spots for me. Overall, can't say much more else then looking forward to coming back here again. read more

Baskin Robbins - Wild 'n Reckless Sherbet - Ice Cream & Frozen Yogurt Near Me - Concord, California

It's Baskin Robbin's. You know what you'll get. However my review is about their Door Dash orders. They are always a smaller serving size than what you get if you buy in person. Consistently. It's disappointing because you're already paying more for Door Dash but now they also give you less. They should give you the same amount as if you were in person placing the same order. Maybe that's a directive owners have given staff for those orders. Sure seems like something is up since it happens every time ‍ read more

Placed a birthday cake order here and it turned out perfect! They offered a wide variety of options and the staff was accommodating to my needs. They offered suggestions and were very patient. I would definitely order another cake from them! read more

Baskin Robbins - ice cream cake - Ice Cream & Frozen Yogurt Near Me - Concord, California

Baskin Robbins as a whole has wonderful ice cream and I have yet to find any ice cream chain that comes close to their level of quality. However this location cannot seem to get an online order correct to save their lives. Multiple times we have ordered through GrubHub or DoorDash and each time, without fail, they have messed something up or didn't include an item altogether. I cannot recommend this location, ever. read more

I love coming to this baskin robin. The service here is impeccable . These youngsters running the shop sure know how to provide excellent service, especially the kid with curly hair. I think his name was Rhonnel. I was asking very indecisive questions about ice cream flavors but he was very helpful in answering my questions about the best flavors. He suggest the mangonada, which tasted really good. A little sweeter than the traditional one , taste like a mango ice cream with chamoya. Overall, pretty solid shop with great staff with a great positive attitude read more

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Yup, if you're at Todos Santos doing something whether it's eating dinner or having a beer, you're going to end up here. Standard Baskins with the usual flavors, this is a perfect spot. I personally love Baskins and love the super chocolatey ice-creams. Stop by here all the time when we're in the area. Some places come and go but this place will be here forever, lol. read more

Very quaint Baskin Robbins location! I did not expect too much when I visited this Concord location, but seeing promotions like the Family Night scoop deal makes this place cool. Thank you, Kwan/Quan, for making my day super! He assisted me with some pre-packed quarts and a scoop of ice cream (non-dairy too!) when I had a few questions. He helped me about certain flavors as well, and just as I was going to take my leave, he gave me some stickers from a previous promotion. Well played, good sir. Smooth like a milkshake (which I should get next time). I will make an effort to visit next time I visit Concord. read more

Baskin Robbins - Nice family promotion for ice cream! - Ice Cream & Frozen Yogurt Near Me - Concord, California

i gave 50 dollar bill in and it cost 20.... what? They cant even give u 30 back! what if u only had the 50... what can u buy these days 4 a 50? read more

Everyone here is sweet, hard working, and extremely nice. I love coming here. Been coming here for years. In a world where no one wants to work and times have changed I praise everyone having the willingness to still hustle and keep up with today's demand. Good job guys. Not to mention the ice cream is excellent read more

Chocolate fudge never fails me. Try the flavors of the month though, breakfast in bed was delicious

I stopped by to buy a cake because a different Baskin-Robbin sold out of the flavor I was looking for. The two girls working at the cashier were just chatting to each other and weren't very attentive/didn't feel welcoming. The cake I wanted was difficult to take out since it was at the back of the refrigerator, but I felt awkward interrupting their conversation to ask them for help. read more

Stopped in here with my son and his friend today after laser tag down the street and pizza next door. I had a small scoop of the chocolate del fuego. I was pleasantly surprised at how good it was! Tastes like a Mexican or Euro hot chocolate with the cinnamon and chilli flavors in it. I had never seen that flavor back home in Napa. Two young girls working. They weren't very friendly or attentive.. that's ok though.. I've cream was good! I'll have to look for this flavor at my local Baskin Robbins. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Concord, California

I like the ice cream quality as well as their large selection, but the customer service is so terrible that I wouldn't come back. The Asian male (possibly middle-aged), who helped me, was so rude, presumptuous, and full of attitude. I was just trying to ask some questions about my order, but he kept brushing me aside. He kept talking over me. When I finally showed him the app, he finally accepts what I was saying, but begrudgingly carries out my order. Instead of treating me like a crook, why don't you stop talking and listen? I've never been treated like this in Cold Stone, Ben n Jerry's, and Dairy Queen. You just lost a family of ice cream lovers. read more

Big sigh . . . Next week is Halloween, which means that not only is summer long over, but the hot weather is gone and the weatherman is talking about rain in a few days. So ice cream season is almost over . . . Not that this will stop my ice-cream-loving family from coming here. Especially on Tuesday nights, is it now $1 or $1.50? My school-age daughter likes the flavor named after one of her favorite girls, Strawberry Shortcake. I'm giving it one star because they don't have garlic flavor . . . wait, that's not fair . . . Baskin Robbins is a good diet buster. Its famous 31 flavors, inviting atmosphere with both indoor and outdoor seating, and location across from Todos Santos Plaza, make it a place to stop "just this once." Then the dieter stops in again tomorrow, "it won't hurt." Next day, "this will be dessert after the Hot Dog Palace." Next day, "what diet?" It's what you expect an ice cream parlor to be, at pretty good prices. read more

Gayle and I stopped here yesterday with my son and her granddaughter in tow. We had previously been to Pixieland in Concord and on this very hot day, a nice ice cream cone (or cup) was in order. The $1 scoop is now only available in selected flavours, with the rest being priced at $1.50. That is still a heck of deal. Service was also fairly quick and parking was relatively easy. And with Todo Santos Plaza across the street, it was nice to hang out in the shade. read more

Let me tell you how my visit to Baskin Robbins went from "WE'RE ALWAYS GOING TO THIS BASKIN ROBBINS FROM NOW ON" to "I'M TOTALLY GOING TO SUE THIS COMPANY" My cousin drove my loverman and I to get froyo at this place we went to last year. I mean my loverman and I walked and she drove and met us there from Happy Roll. Haha. The froyo place was no where to be found though! Then we just sat in her car and people watched until we figured out what to do. She told us there was a Baskin Robbins near by so my loverman called them to see if they were still open. Then she drove there and we arrive to the jankiest Baskin Robbins I've ever seen. It looked like a counterfeit Baskin Robbins. Haha. I'm really surprised at how cheap the ice cream is though! Only $1.50! Also they gave us the biggest scoops of ice cream I've ever seen! I got some almond flavored ice cream and my loverman got the strawberry cheesecake flavor. We're sitting down, having a ball, and all of a sudden I see a hair in my ice cream. I, TIFFANY! VAN, HAS FOUND ANOTHER HAIR IN HER FOOD, MAKING IT OCCURRENCE #679. I told one of the employees and he was like "what? you don't want it anymore?" He wasn't even going to offer me a new one or a refund or anything! WHAT THE FUCK. I asked for a refund and he said he couldn't give me one and my loverman asked if he could give us a new ice cream instead and they obliged. I was so pissed. It took all I had to not scream out THERES HAIR IN THEIR ICE CREAM! DO NOT EAT HERE to all the customers. I am very surprised at myself for not doing so. I ended up getting a new scoop of Mango ice cream. Homph. Homph. Homph. As I was eating it, I was totally paranoid there would be another hair in it. It reminds me of the time I drank hot chocolate with a million ants in it and I called Nestle to complain and they gave me coupons for free hot chocolate. WHY WOULD I EVER WANT MORE HOT CHOCOLATE AFTER THAT. Then I had to throw half of it away as I reached BART anyhow. Whatever. I'll be back since I'm a fatass and they have the best ice cream deal I've ever seen. You win this round Baskin Robbins. read more

Baskin Robbins - I found a hair in my ice cream! - Ice Cream & Frozen Yogurt Near Me - Concord, California

I took my lil bros and sis here a month ago when in town and something has changed about B.b. not for the good either. Hey, I guess once you go Persian (ice cream) you don't do back. read more

I love baskin Robbins. The workers are so nice. I love the sundaes. Everything is good here

I miss this place so much. I grew up coming to this BR. Covid has drastically impacted their selection, and employee reccommendations dont end up being a good choice. No tasting allowed at the moment, so if you dont know what you want you're out of luck. So much sugar in the ice cream i was told you try that I'm coughing, but the place is super clean, AC runs, and employees are friendly. read more

Judith was awesome & got bars! I was very happy with her fast service & how friendly & funny she was ! Got the last Oreo ice cream cake too.

The scoops are very small.. And the older lady that works the counter is not very pleasant! Not my favorite rBR read more

This place seems to always be crawling with teenagers and ppl who push and stand really close to you in line but the staff is quick and gets the line moving! Got a quart of jamocha almond fudge and they packed it in nice and cozy ($5.79). Appreciate! :) read more

Such slow service. Line backed up with 2 people working only 1 of them actually helping customers. read more

Haley, Emily and Mehgan were great. As a former employee at the closed blackhawk location, this store was clean, the line was run well and the girls were congenial. Flipped shit that yall had winter white. read more

Me & Jack will bring the kids here for a treat - $1 cups of ice cream! Seriously, It's just enough to satisfy a wee one, and more than enough for an adult who shouldn't have any in the first place. The place is always packed - lots of young families with little ones scoring on dollar cups (or cone - you choose.) OMG - they have Cake Batter. Done. Then we sit in Todos Santos Square and people watch - what a show! read more

Great milkshake as usual. But the three youngsters running the show had a little radio blasting so loud that it was hard to hear. Not a pleasant experience. read more

Ever since last year's launch of Bananas Foster, I have been looking all over for it. I emailed HQ and they directed me to call our local Baskin Robbins locations. I learned that it was a seasonal spring flavor. I called three different locations in the Concord / Clayton area and requested the flavor as soon as they see it on the order form. The only one who went above and beyond in addressing my request was Juan, the manager. He took my number and mentioned he will call me if it is able to be ordered and when it comes in. He made my day on Friday when he said it has arrived at the Todos Santos and Pittsburg locations. I am super impressed with his level of follow through. I hope that it becomes a year round flavor. I am not much of an ice cream person. Bananas foster made me a huge fan of Baskin Robbins and Juan made me a lifetime customer because of his service. Thank you. read more

Baskin Robbins - Bananas Foster is the best! - Ice Cream & Frozen Yogurt Near Me - Concord, California

Worst experience..! Asked for a double scoop, girl put one scoop in a small cup, when I asked for my other scoop; she glared at me and rolled her eyes.. (Mind you, I was not rude about it; I even tried to laugh to lighten up the mood.) She then proceeded to dump the first scoop into a bigger cup.. The other people in my group also ordered double scoops and she gave them twice as much as she gave me.. then when we asked the person that "looked" like a manager she said, "she would have to take all the ice creams and make them the same flavors as mine." Now if that makes any sense to any one else, please elaborate.. We asked for the manager and was told he was not in the store. I don't plan to come back, especially if they training their people to respond this way. read more

Baskin has been one of my favorite Ice cream places for ten years. It disheartens me to see how much of a drastic change of quality that the ice cream has stopped down too. This specific location has disappointed my expectations of cleanliness. The trash can was near the register and there was not very much space to be social distanced. On top of that the place is under obvious renovation and should be closed until its complete. There is loose bolts and debris on the floor which makes it very unsanitary and unappetizing. The noise is also very loud while they are working which makes it very frustrating for the customers and I assume the employees as well as it's very hard to hear the customers order. The workers that were remodeling kept removing their mask which is very unsanitary. One thing I am very impressed by is the great customer service. Aside all the chaos the workers handled the situation very well and are very polite. read more

This is the best deal in all the Baskin-Robbins I have been to. $1 per scoop, including the cone! Such a deal! This B&R is on the corner of Grant street, in downtown Concord, across from the the main square called Todos Santos Plaza. Therefore, in the summertime, this place is packed! It is long and narrow, and usually has 4 or 5 scoopers working the line. The store has a breezeway next to it, so you can get your dollar cone and you don't have to fight your way back out through the crowd; you simply step out into the walkway adjoining the store straight back out to the square, licking your cone all the way! The only problem is sometimes finding parking near this place can be challenging, it gets that crowded! Especially when the farmer's market is being held on the plaza. Something relatively new at B&R: Chocolate or colored sprinkles covered cones. Our favorite flavors out of the 31: Jamocha or Mint Chocolate Chip. read more

Sorry but I didn't get anything once I was in there. Reason being is that I got told that I was not allowed to sample the ice cream because of the Covid-19 but he helped the girl behind me without washing his hands and putting on gloves so if I could give a negative star rating I would!!! Don't come here they don't wash their hands and put gloves one when they serve your ice cream read more

It's old school baby, been around for a while and still serving up great ice cream and of course lots of flavor choices. I went for the salted caramel because I'm pretty much a caramel freak. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Concord, California

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If you don't like paying $1.50 for a scoop of ice cream that you can eat in Todos Santos Plaza, then you might not have a soul. Also, if you don't have a soul, then this place isn't for you. The End. read more

A good friend of mine always says it isn't good ice cream if you can't chew it - which I thought was insanity, until I thought about it and realized how right she was. Get ready to chew!! While they no longer offer the famous Dollar Scoop, their prices are still great! Always busy at night, especially during the summer months when people hang out in Todos Santos to enjoy the park and free shows, but they have a great system for getting people through the line and out quickly. And besides who doesn't love B&R/31 Flavors! This place always rocks. Most recently I tried their Oreo n' Chocolate, cookies n' cream with chocolate ice cream. UNREAL. I also love their Gold Medal Ribbon and World Class Chocolate, those 2 make a killer 2 scoop sundae. And you can never go wrong with their epic ice cream cakes, or a clown for when your inner child needs a little love. :) read more

$1 still can buy a lot of things these days: * One song at the tip rail at a strip joint * A pissed off look from a valet * A fried chicken sandwich from McDonalds that really isn't chicken * Your very own seat on Sunday at Golden Gate Fields * A smile from a drunk homeless guy who just pissed his pants * A day old Specialty's cookie * Attention from the bartender who still thinks you're a cheap ass * The up and coming musician hawking his crappy hip hop CD on the street * The "hot" DVD's some guy is trying to unload on me in a Safeway parking lot * 1 scoop of pure bliss at Baskin Robbins (this location only!) Somehow I don't get the same reaction when I give my wife $1. She wonders where the zeroes are. [I know ... think about it] read more

Always super nice, even when I am taking FOR-EV-ER to decide on my scoop flavor. Great deal for great ice cream.

I just had to give this place 5 stars. You really can't beat the $1 scoop. Due to the awesome value, esp on hot days, the lines can be a bit long, but I've never been in line for more than 5 minutes. Well worth the money. read more

I agree with the prior reviews... I just had to add my two cents! :P I got so use to the $1 scoops here, that when I go to other Baskin Robbins I forget... and how I feel so bummed. "doh!" Great way to end lunch or happy hour with the gals... read more