Oh my gosh, this Mrs. Fields Sun Valley Mall cookie store is absolutely ridiculous. It is so expensive!!! We got a chocolate chip cookie with mini M&Ms and I guess what happened is the guy gave us a mega and it was $6.49 before tax. I about lost my Marbles. Who can afford that? Not me. It did taste good and the guy that was working behind the counter was a nice gentleman, but that is just absolutely outrageous. I will never go there again. If they want to stay in business, they need to realize that people do not have a lot of free money anymore for snacks that cost so much. read more

Had some Mrs. Fields a few hrs ago and got food poisoning. Not sure if the cookies were fully cooked or just cross contamination but I'm messed up read more

There prejudice Asian people with bad attitudes!! And there cookies are NASTY ! ( No flavor and hard as rocks ) I've been here 3 times in the last 6 months , and it was only one nice Gentleman ! The rest were Flakes ! Anywhoo came yesterday with my husband, we like the cake cups , and mini oatmeal raisin cookies , I got the small heart shape cookie , him a half dozen oatmeal raisin, and a brownie , why was that $37.00 ?? I'm over it ! I"ll try the one at Valley fair. This location SUCKS !! And nobody was buying there cookies everytime we've came here ! NOT EVEN ON VALENTINES DAY !! read more

Mrs. Fields Sun Valley Mall - Heart shape cookie *Nasty as helllll * - Bakeries Near Me - Concord, California

Been coming to this Mrs Fields since I was a kid & I applaud anyone who has the strength to pass up getting these cookies when walking by! But also...I'm not jealous because these cookies are so yummy. Love them and friendly staff. They were taking proper precautions for COVID. read more

Mrs. Fields Sun Valley Mall - Cookies - Bakeries Near Me - Concord, California

I used to love Mrs Fields cookies when my kids were growing up. We stopped by today and bought a half dozen cookies. We ordered the chocolate chip with walnuts and the oatmeal raisin cookies. I don't know what they're using for butter or oil but neither tasted good. Three people tried them and agreed they weren't good enough to eat so we tossed them in the garbage. read more

they were a lifesaver ! I was on time crunch and had to get a cookie cake customized in 4 hours I called let them know my situation and they helped right away and had my cookie cake ready within two hours! customer service on point and the cookie cake was delicious my people were so surprised. read more

Thank you for the urgent order of cookies that was needed at the time. Had a hard time understanding on the phone so we had to go to the actual store. The cashier was ok, but I wanted to speak to the store manager. Everything turned out ok. I will recommend this store. Again I thank you for your service read more

There is no doubt in my mind that Mrs. Fields cookies are good. I've enjoyed cookies at other locations. The pleasant baking aroma drifts into the mall. Intent on increasing my daily steps, I hustle by and try to ignore the trays calling out to me. I've been successful for a long-long time. It was about 8pm and I gave in and had a cookie. I was only going to have a bite size one. The friendly young woman behind the counter sold be on the next size up. The regular size cookie with walnut and semi sweet chocolate chips had been on the cooling tray when they bagged it up. I could not wait to eat the it. So, I hurried to a bench and took a bite of the warm cookie. The dough was soft and warm; the chocolate chips had not hardened. I had really planned to only eat 1/2 of the cookie and save the rest. Of course that did not happen, it was gone in a couple of bites. Now, I have a major problem. Can I still walk in the mall and not give in and have a cookie? If they are not fresh out of the oven it will not be a problem. However, if I see them in the tray, I don't know if I can resist. I might need to reconsider my indoor walking routes. read more

This is a little shop inside the mall. I don't know if they sell other things besides cookies. My boys love these cookies and I mean love. I personally think they are a little pricey but doesn't stop us from buying. We usually get 30 mini cookies for $11 I think. My son also likes the icees here. They sell giant cookies. You can buy them instead of a birthday cake. My son wants one for his birthday. I've tasted the cookies they are ok to me but they must have something in them that my boys love. read more

Mrs. Fields Sun Valley Mall - Actually mini size - Bakeries Near Me - Concord, California

Came here yesterday and got tons of mini cookies. So glad I did because I definitely wanted something sweet . Great service and very quick. Mrs fields tends to never disappoint read more

It's cookies. Mrs. Fields cookies at that! Whoever can pass this place up must don't know the fulfillment these cookies give. I always get the nibblers so I can have a variety of flavors. My fav are chocolate chip and snicker doodle. If only they had raisin w/o any nuts, I'd get that too. Staff is friendly. They'll even heat up your cookies if you ask. read more

I made a late night order on-line (for the Sun Valley Mall Mrs. Fields in Concord, CA) for a Birthday delivery the next day, 6/05/2021, for my son. The big 13" decorated cookie and 40 assorted nibblers. They not only got the order out and delivered on time, my son said he was notified of its arrival by text from Door Dash, and the big cookie was still warm from the oven! He was totally surprised. He loved the birthday cookie and all the yummy assorted nibblers I had picked and shared them with friends that night. Everything was packaged well, fresh, and decorated just like the pictures show. 5 Stars to the crew of Sun Valley Mrs. Fields (and Door Dash Delivery). You made my son's day and exceeded my expectations for service. I greatly Appreciate you and Thank you! read more

If I could give this store 0 stars I would. They have a way to order online and then have DoorDash deliver the item, I thought how great this was and was super excited. But it truly was TOO GOOD TO BE TRUE. The cookie cake was never delivered for the birthday party today. And the lady I spoke to at this store HUNG UP on me. I'm not sure whatever happened to customer service and the customer being right, but not only did my cookie cake not arrive, I was refused a refund, after DoorDash reimbursed this store, who I had paid. They asked for the cookie to be returned if I wanted a refund...the cookie I never received! I asked to speak to a manager or supervisor and the lady told me that they don't work during the day. This was a very frustrating experience, to say the least. I will be sure to never buy anything from them and will discourage everyone I know to ever do business here. read more

It is difficult to mess up cookies; difficult but not impossible. Safe to say that MRS. FIELDS seldom, if ever, messes up cookies. The deals are always solid (i.e. buy 4 and get 1 "free") and the taste and quality...top notch. MRS. FIELDS is a chain and you can likely find one at a mall/shopping center near you. We are talking about cookies now so OF COURSE they are not healthy...but they ARE delicious :-) This location in the Sun Valley Mall is a testament to the good things that MRS. FIELDS COOKIES is about. Solid, friendly staff...and good cookies. When it comes to delicious cookies MRS. FIELDS is the Wolverine of the business...the best there is at what they do ;-) read more

So dissatisfied we ordered my 90 year old fathers Christmas gift in November online to be delivered December 15th from Mrs fields. $51 for the item and $31 for purolator ground. I spoke to my father today and he hasn't received his gift. I called customer service and was told she would call me back by 7pm tonight. It is now after 8 pm and no phone call. I called the customer service line again and they are gone for the day. My father will now receive no Christmas gift. Enough said...... Mrs Fields you are despicable read more

The other day I had a craving for oatmeal raisin cookies and what better place for them then Mrs Fields. I used to get nibblers for a deal all the time in downtown SF...sometimes with a cute plastic bucket or other container they had on special. With this store had no such specials and I spent $2.99 for 6 cookies! A rip off since I didn't get anything but the cookies. But I was in Sun Valley Mall the other day and espied a Mrs. Fields Cookie store and decided to see what they had to offer. Imagine my surprise when I saw.... Nibblers!!! Twenty for $5!! They even had a promotion where if you bought 40 you get 20 free (Doesn't count to buy 2 sets of 20). They even had some cute plastic buckets for nibblers but I declined on those. ($7.99/18 Nibblers and a Character Container..though they were cute....I don't need more clutter!) The cookies were warm, fresh, and full of yumminess. read more

These are the best cookies, ever. I love the semi-sweet and also the macadamia white chocolate. I also love their buy 4 get 1 free! Always great friendly service. read more

What a terrible experience all the way around...don't waste your time or $. Not only is a cookie cake a rip-off ($39.99 for a half sheet), the service is horrific. No discount applied, even though offered online, super rude upon pick-up and even charged for 1 "nibbler" which is normally about .75 cents. Better off ordering a customized cake from Katrina Roselle for that price and experience. read more

I love Mrs.Fields cookies & i buy them every chance I get, ( usually in Fairfield mall), but this is the second time ive come here and the "fresh made " cookies were hard. Maybe theyre being over cooked ? Maybe theyve been out too long ? I dont know but im not a fan. read more

As always they came out with the best batch of Debbi's Cookies... These tiny circles became my fuel to shop!

I really like the sugar cookies here. I usually buy prepackaged cookies at supermarkets, but they are often stale. Fresh baked cookies are so much better. You can't get the selection of cookies that Mrs. Field's offers at a supermarket. read more

The cookies are good, and make great gifts, but the customer service is non-existent! I waited 49 minutes and was 3rd in line(20 min), then 2nd( 22 min), then was told I was first and to hold for an operator, who never came on the line in the 7 minutes I had left before my appointment! Had to hang up because of a Dr appointment. Are they too cheap to hire more operators! I called later and the recording said the wait was an hour and 40 minutes! Are they all eating cookies and drinking coffee while everyone is on hold?? read more

The 3 stars are for the delicious cookies, the lady behind the counter is rude, and seems not to have any customer service skills at all!!! But I do love those cookies!!! read more

Just tried their online delivery for the first time as a gift. Delivery was prompt, presentation was nice, and taste was great as usual.

Now, maybe it is just me. I spent too much time around incredible bakers all of my life. But it seems to me that I can even buy cookies in a box from Safeways that taste better than anything I have had from here. I have only tried about six varieties. The place is clean, the service is fast. But frankly your first choices should be bakesales and girl scouts before you get here. They cost more than bake sales and about as much as girl scouts without the benefit to the community. And for flavor, I would go with a Milano any time before anything I've tried behind the counter here. This is not the See's Candy of the cookie world, that's for sure. But I'll bet there is one out there. read more

Friendly staff! Very clean and cookies are good. The only downside is they're a bit pricey but overall great!

I love this place best cookies you can buy today least out of store i give them a lot of business Oatmeal raisin walnut the best

There's nothing like a giant warm cookie to make your coworkers fat.... I mean happy. And Mrs Fields provides that happiness.

They're cookies are the best! They did kind of screw up a Valentine's Day order one year, but their cookies make up for it. Their customer service isn't too bad either. read more

The milk chocolate dipped peanut butter cookies are heaven. The sea salt carmel and chocolate cookie is the best though. I come here a few times a month for my Mrs.Fields fix! So bomb and yummy read more

The cookies here are good; not the best, but there's not really another option nearby...the cookie pizza is too crunchy for my liking, but the other cookies are fine. read more

The workers here are pretty friendly. Their cookie cakes, cookies, and other sweets are delicious. The place is right by Cinnabon and McDonald's in the Sun Valley Mall. The desserts and pastries taste fresh and sweet, and they even sell fountain drinks if you are thirsty. The place is small, but it is clean and organized. Sometimes there are lines, but it is worth the wait. read more