Ice cream , normally this Baskin-Robbins is a favorite place to grab a cone or cup of ice cream. Today, 7/16/26, the ice cream was extremely soft, melting when the gal passed me the cone. I noticed that the freezers were all open, causing the sides to frost over, allowing the cold to escape & thus probably why my ice cream was so soft & melting when I got it. Please fix and/or remind the servers that the freezers tops need to be closed & not left open. Ambiance - easy going, a few seats insider & a bench outside to sit on. read more

Baskin-Robbins - Ice cream freezer, tops open, frosted sides. - Ice Cream & Frozen Yogurt Near Me - Martinez, California

This is a small Baskin-Robbins ice cream shop in the Village Oaks Shopping Center in Martinez. It has a nice location in mall, and has a side parking lot. I was there around 5:30pm on a weekday. It was about 72*F, and the place filled up pretty quick with only 5 customers. The staff were fairly quick with the customer service, so the line moved pretty well. I asked for 1 scoop of Jamoca, and I was surprised at how small the serving was. But this location only charges $4.99 for 1 scoop in a cup, so I'm okay with the serving. Located at Morello Ave & Arnold Drive, inside the shopping center read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Martinez, California

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The service here was great from their newest worker mustafa. He is a great guy and the food here is amazing. Mustafa really made the ambiance amazing and I would come again just for him. read more

Baskin-Robbins - An amazing worker - Ice Cream & Frozen Yogurt Near Me - Martinez, California

We are thrilled the Baskin-Robbins near our home has reopened. Problem is, the concrete by the front door looks awful. PLEASE! Please have the property management come do a power wash. That concrete all around the ice cream shop and near Bank of America is disgusting. It's actually really off-putting. The ice cream inside is wonderful. If you can get that patio power washed it will be much more inviting for your customers to keep returning. read more

Baskin-Robbins - Gross and dirty concrete is out in front of Baskin-Robbins and the Bank of America. If it's clean, it indicates a sanitary environment. - Ice Cream & Frozen Yogurt Near Me - Martinez, California

So me and my fiancé went to get mint chip milkshakes large I couldn't even taste the ice cream. It taste like milk very disappointing for $22 +5 dollar tip to go. read more

Ice cream was perfect , service was good... they were sooooo busy but then again it was a very hot evening. Nevertheless, the crew was able to support everyone as fast as they could. Ambiance was decent, looks like a normal ice parlor. **it can get cramped in there, the space isn't that big read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Martinez, California

More than 3 occasions where the staff messes up smoothies/shakes. This girl right now added more milk to my already finished shake in the cup and stirred it with a spoon, it made it super milky and completely took away the strawberry flavor. Clearly the training standard for making blended drinks is not efficient, and it's super upsetting to have to ask a higher up to remake drinks multiple times. read more

Mixed feelings since the reopening. Our first time here we had great service, obviously great ice cream. Next time we tried to come.. it was about 10-15 minutes until close.. and we were refused service. They decided to close up early.. super disappointing. I understand wanting to be off early but turning away customers isn't the way. read more

Good ice cream, great service! Gavin helped us and he was particularly friendly and helpful. I've never had someone make sure that my taste test had a little bit of all the components of the ice cream so I got the full experience of the flavor. Love the attention to detail! read more

So happy this place opened back up. Love the ice cream here and prices are still really good. Only reason this is not 5 stars is the scoops are too small sometimes. read more

This location does not do the $2.50 scoop Tuesday's! Other locations offer it 5pm to close idk why this one doesn't. If you're looking for that go to Toto's Santos location. read more

How great is is when you can stop in for a pre-made cake or pie and the freezer has a wonderful selection? It's pretty great. The staff at this location was very kind and helpful in explaining the cake options and were even able to write on the cake if we wanted them to personalize. As a previous Baskin-Robbins team member, I know sometimes it's easy to want to get people in and out so you can work on cake and pie orders. This location made me feel like they were there and at my service. I was able to try any flavor requested and I appreciate the great customer service as it is very hard to find these days. Good Job! And I love Ice Cream!!! read more

Baskin-Robbins - Unicorn cake - Ice Cream & Frozen Yogurt Near Me - Martinez, California

Whenever we want an ice cream snack, we go here. There's always a good selection of flavors & take out. Always friendly service. Also, it's just a short drive from our house. read more

It's a nice ice cream shop. The service is good. Although the store is small. There's lots of windows and some seating.

Mmmmm so the crew here is by far the most amazing young kids I've encountered at a "fast food" restaurant. They are always hella nice and efficient. The other day they were out of the unicorn cup so one of the lovely you girls quickly drew a picture of a unicorn for the ice cream cup. This is far and beyond awesome customer service. I think the whole staff needs a raise! read more

Baskin-Robbins - Amazing staff going far and beyond awesomeness! - Ice Cream & Frozen Yogurt Near Me - Martinez, California

I love baskin Robbins and their Jamoca ice cream! This one is across the street from my job so I've come here often. Whenever I piss my sister off, I get he a mocha blast extra thick from this store and the kids are always nice. Especially now during Covid with all the new regulations. Recently I even found out that my friend Debbie who I play Pokémon go with owns this location which is pretty cool. They've been busy not only with the hot weather but also with the new Pokémon go sponsorship. People that play know lol. It can get pretty busy so sometimes I'll just drive around and wait til they slow down. It's too damn hot outside but I'm glad they're there. It really helps with the heat. Great place to get your extra gifts and a cold treat! read more

Chocolate fudge never fails me. Try the flavors of the month though, breakfast in bed was delicious

Great service tonite super patient friendly staff! Had lots of orders they were speedy and had awesome attitude! read more

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I came in here for some ice cream. All the ice cream was frozen and creamy they also had sherbet. They had all the major flavors like strawberry chocolate and vanilla in stock. They also have frozen ice cream cakes that looked really really good. They had the cute little pink spoons for tasting. They also provided cups or cones. You could get an ice cream sundae or a banana split when they had bananas. They came with whip cream and nuts and a cherry. Mmmmmm.... read more

Baskin Robbins has been one of my fave ice cream place when I was growing up. There are a lot of other places that I found that are better than 31 flavors, but you can't get a better ice cream cake than them. There are not a lot of Baskin Robbins around, this one is the closest to me. Friendly staff and are pretty helpful. I feel nostalgic coming in to order. I like it because this was a place I grew up with. It's not my # 1 ice cream place, but if you have that craving for ice cream and it's near you BK is where to go. read more

I like the aspect that when this place gets busy and the workers don't know who is next, its either fight to the death or don't get your ice cream. Its so small in there you cant even stand in any sort of line to make things easier. Most Baskin-Robbins are small so this isn't to much of a surprise. This one also seems a bit more dirty than other stores I have been to. My husband couldn't find any napkins. I think they were right where you pay but because its so cramped in there, unless your paying, good luck squeezing in there to get them. How can you not have napkins everywhere in an ice cream store? Plus its hot as hell out right now. Put some napkins out!!! The workers all seem to be 16 to 18 years old and the music choice is always some annoying dance/rap mix. Maybe this comes from being a boss in a retail store but someone needs to take charge at this place and get it into tip top shape. On a plus, the flavor of the month is SNICKERS!!!! When I get ice cream from the ice cream man I always get the giant ice cream Snickers bar. They have it in scoopable ice cream form this month. I would say that its almost as good and Praline's and Cream. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Martinez, California

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Yes, there are fancier ice cream places out there. But sometimes, A-OK is good enough. And with many of the same flavours (like Cherries Jubilee) that have "always" been available. My boss also used to take her staff here for a Friday afternoon ice cream and a welcome decompression from a busy week. This Baskin-Robbins is also frequented by the "who's who" of Martinez Yelp. This is truly the place where the Bulldog Elite meet to eat their ice cream treats. read more

It's ice cream 31 flavors so there's gotta be something for everyone and Conveniently locates across the street from the park. So you can take your ice cream , Sundae or milkshake to the park and enjoy. I recommend the ice cream royal. Perfect 2 scoop Sunday with bananas read more

The only place in that shopping area I will eat at. It is hard to find a Baskin Robbins in the Bay Area. I have to Yelp it to find a location. read more

Yummy icecream but no cold stone here. Okay variety... Ample seating and parking in a shopping center. Stopping by for a scoop on a hot day was a good choice but the customer service could have been friendlier for an ice cream joint. Give us a reason to come back ladies! :) read more

Just got back from this local BR on a Friday night. The customer service here was excellent! The two young ladies working tonight were very nice and polite with all smiles! I came in spontaneously with my parents just cause, and we all had not been to the BR in a long time. I ended up trying a couple flavors and then ordered. Right now its TWO SCOOPS and you can get a waffle cone free with your order per cone/order (so we got 3 cones all with double scoops). The girl serving me gaves me a GIANT double scoop ice cream!! Felt like a kid in a candy shop holding this giant thing! Other customers came in and saw mine and were drooling over it, they ended up getting a double scoop as well! Overall, it was a fun experience here, I forgot how good BR ice cream flavors are. If you are not watching what you are eating then coming to BR to indulge is a great idea! read more

Baskin-Robbins - Holy crap double scoop on a waffle cone!!! Oreo and moms bakin cookies ! - Ice Cream & Frozen Yogurt Near Me - Martinez, California

This Baskin-Robbins used to be great, but they decided to stop carrying their non-dairy ice cream. In doing this they've lost a customer and they show they don't care to bring in business from people who can't have dairy even though the corporate side of the company still advertises it. The other Baskin-Robbins in the Bay Area continue to carry it, just not this one. read more

Came after a long day of work and was helped by friendly staff. The cakes in the freezer looked great and the music kept me young. The only issue is that it was pretty hot in the store, but the ice cream was delicious. read more

Where is the health department when you need one? The counter girl was texting on her cell when we walked in, then without washing her had got a spoon to sample the ice cream before ringing us up. Then after handling my cash, went on to scoop another's ice cream. read more

I had a great experience! I came in to order an Ice cream cake for my mom's birthday. The staff and the manager were very friendly and I asked if I wanted anything written on the cake. I asked him if I could have "Happy Birthday Mom!" written on the cake. he then took the cake from the freezer and brought it to the back where my request was being fulfilled. Meanwhile the 2 younger employees were asking me if I needed anything else. It was very hot that day so I decided to pick up 2 quarts of ice-cream in which they scooped up and packed it themselves. I was so impressed that I even ordered a cappuccino blast. Afterwards, the manager handed me the cake and I was ready to go! All in all, I would say that I was in and out of there in less than 10 minutes! As a customer, I felt appreciated because the staff seemed eager to cater to my needs. Later that day, my family and I had the Ice Cream cake, and it was delicious! (Oreo ice cream with chocolate cake is a GREAT combination in my opinion) After this awesome experience, I will definitely keep coming back! read more

This Baskin-Robbins has gone under new management! I came here last weekend and the store looks better than it has ever been! Updated posters, newly plastered wallpaper, fresh paint (?), brighter lighting, polished everything. The couple that took over look very happy with the store and to my knowledge, at least one of them will be present from open to close- so I suspect customer service has been at its best delivery since. Well, that was the case for me! I walked in and was immediately greeted (major +). I walked up and down (it's been awhile since I've been overwhelmed with so many flavors other than the staple ones) looking for my favorite flavor: Very Berry Strawberry. It wasn't there (T___T)". However, three samples later, I asked if Very Berry Strawberry was discontinued, because my loyalty game be strong. And to my surprise, this B&R stores more flavors behind the counter! I ended up super satisfied with a sugar cone of my childhood flavor favorite #blessed. Personally, I didn't see any cases where the employees or managers were not engaging with the customers, which included me, my friends and another family, during my visit (another +). So hopefully the new management and this review will clarify the earlier reviews! Satisfying my sweet tooth w/ sweet service? I will definitely stop by again. TIP: If you don't see your flavor on the front displays, don't hesitate to still ask about it. I'm sure they would be happy to accommodate! read more

I'm a big fan of Baskin-Robbins and an even bigger fan of this location! They are so friendly and super fast. You can never get your ice cream in your mouth fast enough! :) While in line, I also noticed how many times they washed their hands - THANK YOU! If you're in the area, this is your stop for delicious ice cream with awesome service. read more

I've always been a fan of Baskin Robbins so that is why this is a 3 star rating. I have only been to this location once and the first time I went there I look it it on Yelp to find the closest one, which was this once. I decided to call to see what time they closed because the hours weren't provided when i looked it up. The phone rang for about 2 minutes or more. I figured, they were really busy or they were closed - or they simple didn't want to answer the phone. My boyfriend and I decided to go anyway and it was on the corner across the street from McDonalds. There was plenty of parking so it is obvious that they weren't busy. Anyway, needless to say, they were open, even though they looked closed. The area was semi dark and sort of small. A couple of tables to sit down at inside only. The floor was sticky and dirty , I don't know if it is normally like this but it was nasty. There was two staff members, which didn't even greet us when we walked in, one of them was on their phone and changing the music station on the radio. The other was pretending to do something. We walked up to see what flavor ice cream they had, and they still didn't say anything. We stood around for about a minute or two and finally asked us if we were ready to order in a kind of annoyed way. We got our ice cream , paid and head out. I can't recall if they said thank you but at that point it didn't matter because the whole experience was ruined anyway. Only good thing about all of this is that, was that the ice cream was really good. read more

I've been here once as a customer and it was good. Tonight I went in as a doordasher and was having problems with the order(on the doordash side). Rosie was such a great help the whole time! I was getting frustrated with doordash and Rosie understood and even tried to help me figure out the problem. Even though I ended up not completing the order due to technical issues, I wanted to say that Rosie was a good and fast worker not only with my customers order but with all the other customers. read more

Love this spot for a late night sweet tooth. Having the baseball nut milkshake....amazing! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Martinez, California

I come here often when I am craving a sweet treat. The staff are a very friendly group of young adults that always recognize me and always engage in conversation. Love this place ! read more

the workers here are always new and slow, and my order is typically wrong. but when they know what they are doing it is good!

Won't put out the peppermint ice cream in late December because they are insisting to sell the Halloween ice cream first. (at least 2 months old!) part ways with the old ice cream guys. It's not Halloween anymore! And you have to ask for napkins, they keep them behind the counter. Kids, ice cream, lots of napkins. I mean really. read more

It was good overall my only complaint is that I got a whole half teaspoon of hot fudge on my Sundae. That one bite was really good.

The ice-cream cakes here are really good for a reasonable price. I don't expect five star customer service because the workers are young, full time student who probably get paid a few dollars more than minimum wage. Their ice cream scoops are always generous & too big for me to finish. read more