I stopped by on a Monday morning (Labor Day holiday) before doing an escape room nearby with family, and service was fast and friendly. Got the bacon sausage cheddar crispy sandwich, and an iced mocha with extra mocha and no whip. The sandwich took just a few minutes to be ready. My iced beverage, about twice as long, which was still pretty quick. Everything was made well. A strong chocolatey flavor in my drink, as requested. And the sandwich was nice and cheesy, with savory sausage, bacon, and egg inside. The bacon was soggy, but I still enjoyed this more than I thought I would. The outdoor patio had a simple but inviting space for visitors, with table umbrellas for shade, which I took advantage of on this beautiful sunny day. read more

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Hanging out at Peet's today while I wait for my car at the shop! It's pretty full considering it's 12pm on a Tuesday. There is plenty of seating though! Towards the back there's a large conference style table and some couch chairs. By the entrance, there's a long table for personal seating as well as easily accessible outlets for charging your devices. The staff is very sweet and helpful. I brought my own cup and they were so kind to tell me that there's a $0.25 discount for using your own cup! I got the Iced Sparkling Passion Fruit Black tea. My Stanley is pretty large, but they offered to top off my cup with black tea at no charge since the drink is usually only sold in the size medium. I ordered it half sweet, but be sure to mix it around before you drink it. It's a perfect balance of sweet, tart, and refreshing! read more

Peet's Coffee - Street View - Coffee & Tea Near Me - Concord, California

Peet's is my new favorite coffee shop! The horchata cold brew was sweet and energizing. I appreciated how much whipped cream I received on my hot cocoa. The croissant grilled cheese was heavenly and oozed two types of cheese between soft bread. read more

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Terrible customer service! While our hot drinks were prepared fairly quickly, I had to ask about my pastry order after waiting for it. When I asked the employee--who appeared to be responsible for reheating the baked goods--about my order, he seemed visibly annoyed that I even asked. He eventually prepared my pastry, but instead of calling my name, he deliberately set it aside in the corner, then prepared another customer's order and called their name while mine was still sitting there. I had to ask for my order a third time before it was finally handed it to me. What a complete waste of time and such an unpleasant experience. If you don't like your job, fucking quit--but don't take your frustration out on customers who are simply waiting for the order they paid for. I will never go back to this location. read more

Cozy and reliable stop for a great cup of coffee. Its convenient location and short walking distance make it easy to pop in while running errands or meeting up nearby. The shop opens early, which is perfect for early mornings when you need caffeine before the day really starts. Inside, the atmosphere is comfortable with noise levels that strike a nice balance. Lively enough to feel welcoming but quiet enough to relax or catch up on work. There is outdoor seating available, though it can feel a bit nippy depending on the weather. Overall, it's a dependable, comfortable coffee spot that fits seamlessly into a busy morning or a casual break. read more

Peet's Coffee - Coffee & Tea Near Me - Concord, California

I was craving a spiced pumpkin latte a few days ago. It wasn't on their menu anymore but luckily they still had some left. It was delicious just as I expected and it hit the spot - I was happy sipping this while running around doing errands. This place was clean, not busy or crowded for a weekend so that was perfect. read more

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Great services and the test was unique and good location enough parking spot Clean placr read more

Peet's Coffee - Coffee & Tea Near Me - Concord, California

The young lady with red hair made one of our drinks, and put it to the side where it was not visible. She completely forgot the other drink. After ten minutes, and not calling our name, while serving others their drinks, I finally had to ask another worker who was training a new hires. She took care of order, while the girl who ignored us was smirking. read more

Great service, awesome location. Delicious coffee & fresh pastries. Indoor & outdoor seating. read more

Peet's Coffee - Outside seating area. Great tasting coffee. - Coffee & Tea Near Me - Concord, California

We walked in and there was no line but we waited a few minutes before anyone acknowledged us. We ordered and stepped aside to wait. It was quite busy but one restroom was closed "due to cleaning" and the other was occupied for the entire fifteen minutes we were there. When I finally received my coffee cake and ham and cheese croissant both were ice cold in the middle. Practically inedible. Paid $23 ($3 tip) for the croissant, coffee cake, a cup of milk and a cup of coffee. Ended up throwing most of it away. I hadn't been to Peet's in a few months and now I remember why. read more

Every peets I've gone to has the best customer service. I'm not quite sure why everyone here at the concord location is so miserable. They barely want to greet you and when your coffee is done, they don't even call out your name. Which is sad because Location and store is so nice. Not one employee seems happy to work here. read more

Nice big Peet's location in The Veranda Shopping Center! Parking is tough here - not gonna lie! We ordered on the app and our drinks were ready asap - and made perfectly. There is a lot of both indoor and outdoor seating and it's very warm and inviting inside. read more

Peet's Coffee - Coffee & Tea Near Me - Concord, California

As much as I love Peet's, I am definitely disappointed on how much things have changed since Mallory and Tom S., left. I don't hear good mornings or thank yous and my order has been off. I took a break and have been having Bustelo instant coffee at home with Choboni creamer, and wouldn't ya know it, the day I chose to grab a cup, thumbs down! Good thing my order was ready when I got there, but they should really put the black stick toppers on the cups to prevent particles from entering. read more

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Love the Coffee hate the wait...especially from 8:30am through 10am. They are So Understaffed that even my Mobile Orders (and my friend's) are 10-15 minutes Later than Requested. They do have 2 Espresso Machines that they Need operating for All of the "Specialty Drinks" that take about 5 minutes each to make. The Staff are stressed and Customers not happy. The Owner/Managers need to "Staff Up" for their Rush Hours. Plus all of the Hot Food items SLOW Everything down too; an extra Oven could help. read more

I'm always going to like Pete's because it is the first coffee company that I ever drink from like I never had a Starbucks I'll have pizza before that time. And when I started drinking coffee at home it was always Pete's. I fell in love with her hibiscus tea many years ago as well so peace is like a treat for me I wish they had more locations like their competitor but when I do stumble upon one I pop open that app and get my rewards on. This particular day I was in Concord with my girlfriend shopping and we stopped there after our last store to get something cool to drink. I will say this peach rose lemonade sparkling drink that I ordered was not good at all unfortunately I should have stuck with my hibiscus tea but I tried something different cuz it sounds really refreshing and it just didn't have any flavor so not my type of thing unless we just missed an ingredient that day I have no idea what was the situation. On the other hand I got my girlfriend a business tea and she enjoyed it I actually even stole a couple sips of hers. read more

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Drinks are pretty good, but it's always so busy that it's a nightmare to find seating and you'll be waiting a long time to get your order. Very hard to find street parking as well, but there is a free garage on the same block at least. read more

This is a standard stop while shopping and dining at The Veranda. Can't think of anything negative about it. My choice over Starbucks any day. They make great drinks and I've never felt displeased with their service. They have great seating in both indoors and out. Great place to get caffeinated and take a quick break. read more

Peet's Coffee - Iced Macchiato - Coffee & Tea Near Me - Concord, California

I'm a Peets over Starbucks gal so I go to my fair share of Peets around the Bay. This one is across the plaza from Whole Foods and has tons of parking. This one is pretty well kept with very friendly staff! I was there for a couple of hours and the whole time I was there the staff greeted each customer as they came in and when they left. They also did a great job keeping this cafe pretty clean! read more

Peet's Coffee - Inside of store - Coffee & Tea Near Me - Concord, California

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This is by far the WORST location. I work nearby and have always put in a mobile order with minimal issues. Today I put in an order and it took me about 30 or so mins to actually grab my order. When I went inside I popped over to the mobile order section and politely asked I think her name was Sophie/Sophia if they had an order under my name. She didn't even look up and said " so it's not there?" pointing to the two drinks in the mobile ordering section (I had gotten a drink and a sandwich) which I had already checked before asking, and I let her know that I had already double checked and it wasn't there. She looked at her coworker and asked did we get an order for this name and her coworker quickly said no. She looked back at me and said so yeah we don't have your order. She never asked to look at my order or even ask what I ordered or anything. I've encountered plenty of people saying this is one of the worst locations but I had actually experienced it. I didn't have my phone on me and was in a rush to get back to work so I didn't even say I anything to her I just walked out. read more

I ordered a coffee and a new breakfast sandwich. My sandwich was not the correct order so I let the staff know they gave me the wrong sandwich and the lady was rude, she said that's what I ordered, but I know what I said. She wanted me to pay the difference of price when they rang me up wrong in the first place. I love Pete's coffee but there customer service skills at this location need some work. They also could use a friendly smile to make people feel welcome. read more

Sometimes I feel like the baristas at this location are completely under trained or just winging it. It's always hit or miss at this location and more times than not it's always a miss this location is unfortunately closest to my place of work so when I do feel like treating myself to a coffee, I feel like I have to settle for less at this location and I love Peets coffee, so it's disappointing. More specifically the barista today was terrible, unfortunately I didn't get the grab her name, in the moment I didn't care to, but for the sake of this review I wish I did. These employees minus like 2 of them always have major attitude, especially the baristas. The woman working the bar today was very impolite and unpleasant. I wish I had asked for someone else to make my drink or just not go at all. She first made my drink as a medium and I asked her if she can make it as a large instead because that's what I had ordered and what showed on the sticker placed on the cup. Anyways she took the medium and just poured it into a large and added ice right in front of me. That was rude and if I was feeling better I definitely would have asked her to remake it from scratch but I was hoping this would be a quick stop. After this I waited for my second drink, my sandwhich came out, I'm still waiting. Customers drinks from behind me came out, still waiting. After a few other drinks went out I asked if my second drink was coming and she acted like she had no idea wha I was talking about. Then her response was "oh yeah, it's right there, one sec" and continued to call out the drink that came after mine. I've had many encounters with staff at this location that were upsetting, but the barista there today 2/28 @ 10:30 am, was terrible, she definitely needs more training as a barista but also some customer service tips. The employees at this location also have a hard time ending their conversations to help to customer at hand. All you hear through out the lobby is the employees having the loudest conversation ever from across the room, and then have to wait for them to finish their convo before taking your order or making your drink. Or a few times I would wait in line to ask for something else like a half and half carat on the condiment station or something and I would have to stand there for Eve because they were too busy talking to see me I guess. Wish there was a different peets location with DIFFERENT staff that I can quickly stop by to when working in the area. read more

Always stop by here after my laser appointment next door , I love the interior and outdoor seating area as they look luxurious and gives me inspo for my own backyard . I place a mobile order and usually does not take a long time , I also like their food and drink selections as they seem to have more variety and healthier than Starbucks . Usually packed on weekends since it is in the Veranda. read more

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Best customer service I've received in a long time and the lavender vanilla latte is amazing. (There was a woman in there complaining because she said she ordered a small but was given a medium. Honestly, I feel bad for her because she seems to need attention, however, she took up so much of the employee's time and everyone was so amazing and patient with her. I would have lost it. You all are great and I appreciate you!.I would give you ten stars if I could! The annoying customer gets 0/10) read more

The matcha here is so good! There was no option to make my drink blended via mobile order so I came in to ask the barista Gabby if she could blend it. It was super busy but she gave off friendly customer service and I was very satisfied with my drink! Definitely my favorite Peet's in the area read more

Peet's Coffee - Spring menu 2024 - Coffee & Tea Near Me - Concord, California

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I'm a Peet's coffee Stan and this was my first experience not feeling welcomed. It's about 6:30 am and I just came from the gym so my shorts are short but who cares. I make my usual order of large americano with 5 Splenda and half and half cream. I had to repeat the order because maybe the cashier was just waking up. After paying for my order I come back to get my large americano. I peer into the hole of the lid and see that it doesn't look full. I open to reveal a space of 1" from the top of the rim of the cup to the coffee! No cream. When I asked for more and cream i felt like I had farted because she looked disgusted that I asked. It is $5.40 for my drink. You wanna get mad because you didn't fill it up and didn't put cream in it? I have never had a problem with Peet's as I feel coffee people are generally cool and inclusive. I couldn't help but feel othered because of who I am. I know that's in my head but that's how I felt. I will continue to visit my favorite location in pleasant hill. I'm not coming in to get judged just give me my coffee babe. read more

I ordered via the mobile app. I was sitting across the street in my car. By the time I got there, my order was done!! Quick and efficient. And delicious! I love that they have priority parking for pick up orders. There seems to be quite a few people sitting outside so the parking lot was fairly full. As I drove in the lot, I was able to drive right in the #1 spot which is kinda cool since I'm the Number One Peetnik. It's like they made the reserved spot just for me! I ordered a Citrus Yuki Black Tea Shaker. It was light and refreshing and hit the spot on that particular super hot day! It's kind of like an Arnold Palmer but the flavor is elevated because it's yuzu, not lemon, and Peet's tea not Lipton. The sweetness level is right on. Next I order, I'll opt for lighter sweetness. My daughter ordered the Strawberry Creme Blended Ice. She's a boba girl so this could easily pass as boba except there's no boba. She ordered it as is and she said it was too sweet. Even after mixing the strawberry purée on the bottom, she said overall it was very sweet. I like this Peet's. read more

Peet's Coffee - Picking up my mobile order: citrus yuzu black tea shaker and strawberry creme blended ice. - Coffee & Tea Near Me - Concord, California

Previously, I hadn't been a fan of Peet's because of how crazy strong their lattes are (I typically like mine on the sweeter side). Mind you, it has been over 10 years ago since I last had Peet's and this was barely when I was starting to drink coffee and growing a palate for the taste. Flash forward to present time, I thought I'd give Peet's another chance (not by choice, but by location and no Starbucks around when charging my car) and now I can say I am a fan! Holiday Spice Latte -This was the first drink I had when trying out Peets again and was definitely a fan! -it was like Christmas in a cup, great blend of cinnamon, ginger, cloves, and nutmeg to give it a little bite Citrus and Spice Latte -After having the Holiday Spice, I wanted to give this one a try. -Similar taste and bite, but with a nice floral/citrus addition Horchata latte (highly recommended) -I love how they use oat milk and taste very close to Horchata! -In case you are wondering, they use Oat milk from Pacific foods -This is my go to drink and I'm glad that they added this seasonal drink to their regular menu! Honey Lavender latte -The way they make this drink here is very floral, but still has a strong espresso taste -I usually like my lattes bitter and sweet, but this recipe was more on the strong bitter espresso side. Had to add some sugar to it. -Definitely not the best lavender latte I've had, but not the worst, however, not something I would try again Notes about this location: -Very clean and I like the decor -Plenty of tablets to do work or study -I love that it is at The Veranda with lots of parking and a nice fountain near by where you can relax and enjoy your coffee -I saw previous reviews commenting on how rude the workers are, but I had not had an issue (usually come at 6:30 am on a Sat morning) -I have asked many questions about their drinks and the workers that I have encountered were very friendly while explaining and giving me the details on the drinks that I asked about -I usually now order via mobile app and it's always been on time with no issues yet read more

Peet's Coffee - Horchata latte - Coffee & Tea Near Me - Concord, California

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I decided I needed an afternoon caffeine pick me up and wanted to try Peet's new brown sugar jelly. Oh noooooo, I wish I hadn't tbh. The jelly doesn't have the taste or texture that's quite right, bleh. If you happen to like the jelly you're gonna pay a lot for a small scoop of the little jelly pellets. The black tea was so watered down it barely tasted like anything. If you want brown sugar jelly go over to Bober. If you're craving a proper milk tea then Happy Lemon is nearby. It wasn't the cheapest drink and feels like a total waste of money. They shouldn't even be charging that much for such a lackluster iced tea. I haven't been to Peet's in a long time and this was not the intro back I was hoping for. The stars go to the employees for being pleasant and because the location was clean. read more

Peet's Coffee - Iced black tea with brown sugar jelly. It's a nope from me. - Coffee & Tea Near Me - Concord, California

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First time at this location. They are open for business whole COVID 19 is still around. They practice social distancing and mask is required. They provide hand sanitizer. Seating area is closed inside however there is seating available outside. There isn't anything special that I order from Pete's. But I did order the Bacon Cheddar Brioche which was really good. The Brioche is soo soft, love that bread! It's a bit greasy but it tastes good, love me some bacon!!! The staff didn't conversate too much. But, I guess they're alright. The pricing is standard coffee pricing as other coffee shops. read more

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Usually they are good but some days they take FOREVER. Today, they were low on ice and told customers every iced drink will be light ice (no other choice) umm how is that the customers fault? They are so incompetent in customer service. Seriously, hire a better staff and people that can work with staff to satisfy their needs read more

So I'm leaving this review for Grace the manager. I didn't understand the app and made a mistake with my order and 2 baristas refused to help me , Grace had a step in and she helped me and acknowledged that it was confusing . She also made my drink. Thank you Grace for your service, I admit I was a little irritated and she was still nice to me. read more

Peet's Coffee - Coffee & Tea Near Me - Concord, California

The coffee is always great, and the warm breakfasts are delicious. The staff is always pleasant too. I do want to show the massive mark up between picking up in person opposed to having it delivered. The price increases significantly, and all of the fees add up quick. I would suggest to pick up every time, unless you want to pay almost double for the exact same order. read more

Peet's Coffee - Picking up the order - Coffee & Tea Near Me - Concord, California

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This Peet's is located on the edge of The Veranda plaza. This is a busy area/plaza, so parking may be hit or miss. There is not too much seating here and it is not the best spot to study - it is a bit busy and loud. My go to drinks at coffee shops is usually matcha, since I do not particularly like coffee. I did not really like their Iced Matcha Green Tea Latte or Matcha Frappe here, they had a weird aftertaste and do not taste like matcha to me. Their Iced Caramel Macchiato here is pretty good, but I have to be in a mood for it, since I am not a big fan of coffee. read more

Really was a strange experience and something I've never experienced at any other location. I stood in line as one does to place my order for coffee beans. I placed the order and paid and waited and waited for my order. In the meantime the line to order continued to grow and people placed their orders while I continued to wait. I ended up asking the person who took my order when I would get my beans. No expectation given....as I continued to wait. The barista took pity on me after nearly 30 minutes and came over to the bean counter to ask me what I'd ordered and gave me my beans. In the meantime the order taker disappeared in the back leaving the barista on her own. I won't return to this location for beans in the future. read more

As far as service, Peets is gone. Only the name and coffee remains. If you want it in any decent amount of time, order ahead. It used to be you could walk into Peets when nobody else was inside and be served right away. Now that they're taking mobile orders, I routinely have to wait 15-20 minutes for a cup of coffee if I walk inside. Mobile orders routinely get pushed in front of mine. If you can't serve the person in front of your face promptly, what's the point of having a place where people can go and drink coffee? read more

Loves peets. Homeless sleep here though and asking for something after you have ordered is problematic. Have had to ask for things like stir sticks that were not stocked on the floor or sugar packs. The staff ACTIVELY turns a shoulder from guests and do WHATEVER they can to not make eye contact. The staff really does not seem like they care, and that's sad. read more

Peet's Coffee - Coffee & Tea Near Me - Concord, California

Nothing like a nice, warm holiday drink on a cold morning. Thankful for this Peet's Coffee location for their superb customer service. Your friendly staff are doing a wonderful job! read more

Peet's Coffee - a cup of coffee on a table - Coffee & Tea Near Me - Concord, California

I don't which Peet's I visit I always receive great coffee and great service. I use the app to make sure that my order is ready to avoid the line. read more

Five stars rating for Peet's Coffee inside Veranda Why did I give this location five stars? It is in a shopping center that is popular to come to (Whole Foods 365, Gap, Old Navy, Veranda LUXE Cinema). This location was an easy access for me coming from 680 every morning. I did not have to go to Todas Santos Plaza to go to Peet's Coffee and find parking. Veranda has better parking spaces to find. The service that I been getting here is amazing. Tom, the guy that's been there since the beginning has given me amazing service. There are other people that been giving me service. If you come to Peet's Coffee you have a great view of Golden Corral across the street (you can tell if the lines are long outside Golden Corral). read more

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First visit, 5 star experience. Staff was friendly with smiles upon their faces. Place was kept clean inside and out. Outdoor seating on a warm Sunday morning made this visit even more enjoyable. The pastries they have all look very fresh, and I can attest that the warmed up ham and Swiss croissant was amazingly tasty and fresh. I'd almost do another one if my wife would let me! I also ordered a Carmel macchiato which had excellent flavor, with just the right touch of sweetness. read more

Peet's Coffee - Coffee & Tea Near Me - Concord, California