Great pe and service josh or John is the best…read more very helpful and respectful

The staff here are amazing. Very friendly and helpful when you need them. I have been using the…read morestorage for years and always had a pleasant experience when any issue arises.

I could give zero stars, I would. This place is an absolute nightmare! Over the past two years,…read morethey have increased my rent by over 200%--yes, you read that right. They lure you in with an affordable rate, then jack up the prices repeatedly, with no justification other than pure greed. And what are you paying for? A filthy, neglected dump. The facility is dirty, poorly maintained, and infested with rodents. I have found mouse droppings near my belongings, which is completely unacceptable. The hallways smell musty, and the overall condition of the place screams neglect. Customer service? Nonexistent. The staff couldn't care less about your concerns and will just shrug when you ask about the outrageous rent hikes. Do yourself a favor and stay far away from this place. There are plenty of other storage facilities in the area that don't treat their customers like cash cows while offering third-world conditions.

The storage facility is conveniently located on Middlebrook Rd. The code entry for the facility…read morehelps in moving in and out. Access to the storage is easy and I could just pull up and unload my stuff. Of course you need to bring you own dolly for quick storage.

Wendy was amazingly helpful through the whole contracting process and determined just the right…read moreunit for our needs. It's perfect ! The follow up email from the manager was super helpful as we headed out to take items out to the location. I really appreciated the follow up call the following business day to ensure our move in went well. Awesome customer service all the way around. 100% recommend!

Recently rented a storage unit Extra Space.. Sandy, the Station Manger, made the entire experience…read moreas easy as possible. She answered all my questions and gave me a tour of a couple of units that fit within my needs and budget constraints. I highly recommend this facility for your temporary storage needs

I recently had a very positive experience with Security Public Storage. The manager, Kent, was…read moreprofessional and friendly and helped me determine the best way to store a large amount of furniture with different storage needs. Their customer service is excellent.

Well light and secure. Friendly staff and good location. The manager was exceptionally helpful when…read moreI moved my things in.

Personal. Muy amable buena atención. Buen precio. Fácil acceso y rápido. Lo recomiendoread more

I left all my stuff in there for a few months. So many bugs and mice. The bugs and mice got onto my…read morestuff. The mice chew, pee, and leave so many mice feces everywhere. I had to wash everything, after I got it out of storage. I had to throw out my rugs and bed because of the mice. The bugs lay eggs on my rug and bed. Sometimes I went there I would discover a dead mouse in my unit. I had to always throw them out. If I would have known mice would do something like that and there would be bugs. I wouldn't have put my stuff in there. It is unfair that they close at 10pm. I get off work at 9:30pm and it takes 30 minutes to get up there. By The time I get there. They are close. The only good thing, I can say about that place. It was easy to cancel. Never going back there again.

Very friendly, helpful and clean business. Will recommend to family and friends in future needs .read more

Update (December 13, 2025): There is still no resolution…read morefrom Public Storage corporate or the new regional manager. My access remains denied, fees continue to accumulate (my January bill is now $421 on a disputed balance), and my belongings are effectively being held hostage. Despite repeated phone calls, submitted adjustment requests, and clear notice of escalation, nothing has been done. This goes beyond incompetence -- it reflects a deliberately predatory business model. Public Storage leadership, including CEO Joseph D. Russell Jr.: your so-called "market adjustments" are causing real harm during a period of economic hardship. I am filing complaints with the Better Business Bureau, the Maryland Attorney General (for deceptive advertising and unfair trade practices), and contacting state representatives. Do NOT rent from Public Storage at 12211 Middlebrook Road, Germantown, MD 20874 -- or any Public Storage location. They lure customers with misleading teaser rates advertised online (e.g., "$1 first month" and $61-$86 for 10×10 units at this exact facility), then impose massive, unannounced rent hikes on existing customers -- a classic bait-and-switch. I rented a 10×10 unit in November 2024 for $180/month. By December 2025 -- just 13 months later -- my rent had increased three times to $305/month, a 69.4% increase. There was no meaningful written notice and no option to opt out. Meanwhile, comparable 10×10 units in Germantown average $160-$182/month, with competitors like Extra Space Storage offering promotional rates between $81-$137. Public Storage is charging nearly double the local market rate for inferior service. Safety failures and negligence caused property damage. On February 17, 2025 (Presidents' Day, during posted access hours), the elevator repeatedly malfunctioned, trapping customers and refusing to travel to the third floor. No staff were on site because employees are stretched across multiple locations. The emergency call button routed to an unattended cell phone that disconnected twice. I was forced to temporarily leave my nearly new IKEA bed ($550+ value) on a dolly -- and staff later disposed of it as "abandoned" without reviewing security footage. After multiple calls, the regional manager, Nate Pham, eventually acknowledged the situation and promised partial compensation (credits for March/April rent and a temporary rate hold). Conditions at the facility continued to deteriorate: summer A/C failures with temperatures exceeding 84°F, mouse droppings inside my unit, and ongoing pest issues. Despite paying the prior $250 rate and clearly communicating job loss, financial hardship, and being out of the area until January 2026, Public Storage cut off my access and added excessive late fees to a disputed balance. Public Storage executives: annual industry-standard increases are typically 4-8%. This extreme pricing, combined with indifference to property damage and customer hardship, explains why your company is overwhelmed with complaints nationwide. Prospective renters: read the reviews. Thousands report the same pattern -- bait pricing, steep rent hikes, broken promises, damaged property, and no accountability. Stay away. Your belongings -- and your finances -- are not safe here. I am moving out as soon as possible and warning others throughout Germantown via social media, community forums, and consumer advocacy sites. Corporate leadership should address this immediately -- or face the consequences.

You bought out a local storage facility around January, and not only do you force us to pay…read moreoverpriced insurance, and upped to rent, you are now increasing the rent AGAIN on May 1st! I will make sure to be out of your storage facility by then, along with many others. Way to ruin a local business in less than 5 months. It's so bad, that the gal who has been there since it opened, has quit, and she was fantastic. And you're new corporate girl you sent is a lazy and rude, with an entitled attitude. Good riddance.

Awesome customer. Anna was amazing. Her willingness to help goes above and beyond. She's truly an…read moreasset to the team. Great job Anna

My husband and I were searching for a storage unit and looked at a few places in the area of…read moreGermantown. When we arrived here, Melissa, at the main desk was very pleasant and answered all of our questions and provided us with all the options available. She took us to see the unit and we were able to secure it the same day. We noticed that the door was not opening correctly and she immediately had it taken care of within a day or so. The storage facility is temp controlled and indoors, which is what we wanted. They have surveillance and secure entry systems in place. They are open 7 days a week, with access hours from 6am-9pm. The facility is kept clean and is overall a good choice for storage needs in Germantown.

DO NOT RENT STORAGE SPACE HERE! Rates appear to be cheap initially. They deserve zero stars for…read moreraising rates in the middle of a pandemic when the world is facing health and financial hardships. This company only cares about themselves. They raised the rent with 30 days notice. They do not send email notifications of bills or rent increases. I was notified of the rent increase via postal mail. What if my address was incorrect? I would of received fees or figured it out hopefully when I went to pay the bill. There are hidden fees. Pro The only pros are the employees appear to be nice and the units are clean. But then they will nicely send you bills for fees and increase the rent at anytime. I have rented from Public Storage in the past. They actually care about their customers. I would recommend renting from them instead.