Update (December 13, 2025): There is still no resolution…read morefrom Public Storage corporate or the new regional manager. My access remains denied, fees continue to accumulate (my January bill is now $421 on a disputed balance), and my belongings are effectively being held hostage. Despite repeated phone calls, submitted adjustment requests, and clear notice of escalation, nothing has been done. This goes beyond incompetence -- it reflects a deliberately predatory business model. Public Storage leadership, including CEO Joseph D. Russell Jr.: your so-called "market adjustments" are causing real harm during a period of economic hardship. I am filing complaints with the Better Business Bureau, the Maryland Attorney General (for deceptive advertising and unfair trade practices), and contacting state representatives. Do NOT rent from Public Storage at 12211 Middlebrook Road, Germantown, MD 20874 -- or any Public Storage location. They lure customers with misleading teaser rates advertised online (e.g., "$1 first month" and $61-$86 for 10×10 units at this exact facility), then impose massive, unannounced rent hikes on existing customers -- a classic bait-and-switch. I rented a 10×10 unit in November 2024 for $180/month. By December 2025 -- just 13 months later -- my rent had increased three times to $305/month, a 69.4% increase. There was no meaningful written notice and no option to opt out. Meanwhile, comparable 10×10 units in Germantown average $160-$182/month, with competitors like Extra Space Storage offering promotional rates between $81-$137. Public Storage is charging nearly double the local market rate for inferior service. Safety failures and negligence caused property damage. On February 17, 2025 (Presidents' Day, during posted access hours), the elevator repeatedly malfunctioned, trapping customers and refusing to travel to the third floor. No staff were on site because employees are stretched across multiple locations. The emergency call button routed to an unattended cell phone that disconnected twice. I was forced to temporarily leave my nearly new IKEA bed ($550+ value) on a dolly -- and staff later disposed of it as "abandoned" without reviewing security footage. After multiple calls, the regional manager, Nate Pham, eventually acknowledged the situation and promised partial compensation (credits for March/April rent and a temporary rate hold). Conditions at the facility continued to deteriorate: summer A/C failures with temperatures exceeding 84°F, mouse droppings inside my unit, and ongoing pest issues. Despite paying the prior $250 rate and clearly communicating job loss, financial hardship, and being out of the area until January 2026, Public Storage cut off my access and added excessive late fees to a disputed balance. Public Storage executives: annual industry-standard increases are typically 4-8%. This extreme pricing, combined with indifference to property damage and customer hardship, explains why your company is overwhelmed with complaints nationwide. Prospective renters: read the reviews. Thousands report the same pattern -- bait pricing, steep rent hikes, broken promises, damaged property, and no accountability. Stay away. Your belongings -- and your finances -- are not safe here. I am moving out as soon as possible and warning others throughout Germantown via social media, community forums, and consumer advocacy sites. Corporate leadership should address this immediately -- or face the consequences.

"Climate controlled unit" with thermostat stuck on error codes indicating high humidity warnings…read more and 78 degree temperatures on days when it's colder outside the storage facility than inside... No response from manager. I've never ONCE felt cool air running since I've had my unit there - front desk promised when I accepted the space that the ac was working fine - I had no choice to trust them since I already booked the place and began moving my belongings in.

Wendy was amazingly helpful through the whole contracting process and determined just the right…read moreunit for our needs. It's perfect ! The follow up email from the manager was super helpful as we headed out to take items out to the location. I really appreciated the follow up call the following business day to ensure our move in went well. Awesome customer service all the way around. 100% recommend!

Recently rented a storage unit Extra Space.. Sandy, the Station Manger, made the entire experience…read moreas easy as possible. She answered all my questions and gave me a tour of a couple of units that fit within my needs and budget constraints. I highly recommend this facility for your temporary storage needs

I could give zero stars, I would. This place is an absolute nightmare! Over the past two years,…read morethey have increased my rent by over 200%--yes, you read that right. They lure you in with an affordable rate, then jack up the prices repeatedly, with no justification other than pure greed. And what are you paying for? A filthy, neglected dump. The facility is dirty, poorly maintained, and infested with rodents. I have found mouse droppings near my belongings, which is completely unacceptable. The hallways smell musty, and the overall condition of the place screams neglect. Customer service? Nonexistent. The staff couldn't care less about your concerns and will just shrug when you ask about the outrageous rent hikes. Do yourself a favor and stay far away from this place. There are plenty of other storage facilities in the area that don't treat their customers like cash cows while offering third-world conditions.

The storage facility is conveniently located on Middlebrook Rd. The code entry for the facility…read morehelps in moving in and out. Access to the storage is easy and I could just pull up and unload my stuff. Of course you need to bring you own dolly for quick storage.

The staff here are amazing. Very friendly and helpful when you need them. I have been using the…read morestorage for years and always had a pleasant experience when any issue arises.

The area in Germantown has seemed to have gotten really unsafe even at the storage facility. I'm…read morepraying for protection and safety to those that work there and who rent from that location. It has been the most hardest and most difficult 9 months. I'm a valued customer since over 10 years now renting multiple times. I hope your security gets more updated.

We picked up a 10' Uhaul and car carrier trailer today. Sa-id (say-eed) and Thomas were friendly,…read moreprofessional and super knowledgeable about the product. This was our first time at this location. Greatly appreciate all the extra step including ensure prices were correct and showing us how to load the car on the trailer! Hope these guys know how valuable they are, great job!!

I had a Uhaul booked at Food World, the location around the corner. When I got there, it wasn't…read moreready for pickup and the store didn't open until 10am. Having hired movers, I was in a pinch- and this Uhaul store saved me!!! Not only were they so helpful and transparent about getting me a truck right then and there, but they made sure my previous contract with Food World was voided so I wouldn't get charged twice. Also, they let you leave your car there, which was nice to avoid juggling. Definitely recommend working with this place

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

You bought out a local storage facility around January, and not only do you force us to pay…read moreoverpriced insurance, and upped to rent, you are now increasing the rent AGAIN on May 1st! I will make sure to be out of your storage facility by then, along with many others. Way to ruin a local business in less than 5 months. It's so bad, that the gal who has been there since it opened, has quit, and she was fantastic. And you're new corporate girl you sent is a lazy and rude, with an entitled attitude. Good riddance.

Awesome customer. Anna was amazing. Her willingness to help goes above and beyond. She's truly an…read moreasset to the team. Great job Anna

I've used PAS storage for an auto trailer on 2 different occasions in the last 5 years. The lot is…read morespartan, and working the gate/padlock requires a little more effort than some of the storage chain options, but the price is competitive. Mark (owner) has always been responsive to phone calls, and on time when I needed to meet him on site.

This facility is good and the guy was honest to deal with. The only problem was not liking to get…read moreout to lock/unlock the gate.

I had Potomac pack and move me and they were phenomenal. I've never had a moving company pack and…read moremove me with such care. Fernando was my crew chief on both days and you should definitely request him because he was so thorough and thoughtful. He even made sure my furniture was placed in the exact spot I wanted it. The entire crew on both days was great. I highly recommend!

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.