Update (December 13, 2025): There is still no resolution from Public Storage corporate or the new regional manager. My access remains denied, fees continue to accumulate (my January bill is now $421 on a disputed balance), and my belongings are effectively being held hostage. Despite repeated phone calls, submitted adjustment requests, and clear notice of escalation, nothing has been done. This goes beyond incompetence -- it reflects a deliberately predatory business model. Public Storage leadership, including CEO Joseph D. Russell Jr.: your so-called "market adjustments" are causing real harm during a period of economic hardship. I am filing complaints with the Better Business Bureau, the Maryland Attorney General (for deceptive advertising and unfair trade practices), and contacting state representatives. Do NOT rent from Public Storage at 12211 Middlebrook Road, Germantown, MD 20874 -- or any Public Storage location. They lure customers with misleading teaser rates advertised online (e.g., "$1 first month" and $61-$86 for 10×10 units at this exact facility), then impose massive, unannounced rent hikes on existing customers -- a classic bait-and-switch. I rented a 10×10 unit in November 2024 for $180/month. By December 2025 -- just 13 months later -- my rent had increased three times to $305/month, a 69.4% increase. There was no meaningful written notice and no option to opt out. Meanwhile, comparable 10×10 units in Germantown average $160-$182/month, with competitors like Extra Space Storage offering promotional rates between $81-$137. Public Storage is charging nearly double the local market rate for inferior service. Safety failures and negligence caused property damage. On February 17, 2025 (Presidents' Day, during posted access hours), the elevator repeatedly malfunctioned, trapping customers and refusing to travel to the third floor. No staff were on site because employees are stretched across multiple locations. The emergency call button routed to an unattended cell phone that disconnected twice. I was forced to temporarily leave my nearly new IKEA bed ($550+ value) on a dolly -- and staff later disposed of it as "abandoned" without reviewing security footage. After multiple calls, the regional manager, Nate Pham, eventually acknowledged the situation and promised partial compensation (credits for March/April rent and a temporary rate hold). Conditions at the facility continued to deteriorate: summer A/C failures with temperatures exceeding 84°F, mouse droppings inside my unit, and ongoing pest issues. Despite paying the prior $250 rate and clearly communicating job loss, financial hardship, and being out of the area until January 2026, Public Storage cut off my access and added excessive late fees to a disputed balance. Public Storage executives: annual industry-standard increases are typically 4-8%. This extreme pricing, combined with indifference to property damage and customer hardship, explains why your company is overwhelmed with complaints nationwide. Prospective renters: read the reviews. Thousands report the same pattern -- bait pricing, steep rent hikes, broken promises, damaged property, and no accountability. Stay away. Your belongings -- and your finances -- are not safe here. I am moving out as soon as possible and warning others throughout Germantown via social media, community forums, and consumer advocacy sites. Corporate leadership should address this immediately -- or face the consequences. read more

Public Storage - This is what your bill will look like after 13 months of renting 10x10 unit it this facility - Self Storage Near Me - Germantown, Maryland

"Climate controlled unit" with thermostat stuck on error codes indicating high humidity warnings and 78 degree temperatures on days when it's colder outside the storage facility than inside... No response from manager. I've never ONCE felt cool air running since I've had my unit there - front desk promised when I accepted the space that the ac was working fine - I had no choice to trust them since I already booked the place and began moving my belongings in. read more

Public Storage - 78 degrees - Self Storage Near Me - Germantown, Maryland

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Public Storage is Ridiculous. Administrative procedures aren't useful to the renter. Public Storage requires an acceptance of their orange door insurance telling the customer it can be removed later; however, the customer needs to remember to go in a take insurance off. Got a locker in November & In January I realized that they were charging me for insurance even though I asked that it be removed. There's no refund. Another problem encountered is logging in to my account. Was on hold forever & a representative sent a link so I could set up the account. I moved from one locker because after 4 months because they raised the rent. So be aware that the discount they offer is a bate & switch. Rented a unit at $208.00 in September& it was raised to almost $300.00 In January. If you have time to monitor your account & deal with calling a robot this is for you. Can't recommend & looking for another solution before the next rent increase. read more

No matter your circumstances, they will BUG THE HELL OUT OF YOU. My father died, and I had no idea of what all I have had to do and go through after his death. I had to put my items in storage, as I was his caretaker, and we lived together. I put my items in storage, and since that day (even though I get "IT'S OKAY. WE UNDERSTAND," they have blown my phone up constantly, daily (3-4 times/day). Once I catch up on bills and get my SH*T out of Public Storage on Middlebrook Road, I will NEVER rent from them again, NOR WILL I REFER ANYONE TO THEM. If my sh*t is overcrowding them, trust me, I will do my best to never see you folks again. All I asked for was a little time, during my father's death, and they don't seem to care, so NOW I MUST GET MY THINGS AWAY FROM YOU PEOPLE. read more

They raised the price of my u it from 154 to 220 for absolutely NO reason! The building smells so bad and the lobby. The receptionists are never at the desk, never do their jobs correctly at all. Service is HORRIBLE. Low quality, no value. read more

A very nice facility and friendly staff. Unless you have any unexpected issues and are late on payments. They will not work with you and are quick to tell you when your unit wll be auctioned off. They will not let you get your stuff out, so that you can get caught up. Regardless of your reason, then they sell off your stuff, (over $3000 worth) and still expect you to pay. If you sold my stuff then you can take what you got. If they were going to charge me anyway, then they could have let me get my stuff, and pay when I had it. Will never reccomned this place I would rather sell my own stuff and get real value for it. read more

Very friendly, helpful and clean business. Will recommend to family and friends in future needs .

I completed my reservation online. When I arrived at my unit, I had some questions. The customer service representatives were friendly and answered my questions promptly. The location is safe and clean. I highly recommend this location for your storage needs. read more

easy access, clean facility, no one was there to ask questions, but the lock was inside my unit. only deceiving thing I was upset about was the first month is not really $1 unless you start in the first since they bill you in the first. so if you start mid month, you pay a prorated amount the next month, but it's still a lot when you think you have 30 days free. read more

Great facility with friendly staff. Storage units are decently priced and had a unit that fit my needs. Facility is clean, well lit at night, easy to access and conveniently located. Would definitely rent a unit again if needed in the future. read more