I could give zero stars, I would. This place is an absolute nightmare! Over the past two years, they have increased my rent by over 200%--yes, you read that right. They lure you in with an affordable rate, then jack up the prices repeatedly, with no justification other than pure greed. And what are you paying for? A filthy, neglected dump. The facility is dirty, poorly maintained, and infested with rodents. I have found mouse droppings near my belongings, which is completely unacceptable. The hallways smell musty, and the overall condition of the place screams neglect. Customer service? Nonexistent. The staff couldn't care less about your concerns and will just shrug when you ask about the outrageous rent hikes. Do yourself a favor and stay far away from this place. There are plenty of other storage facilities in the area that don't treat their customers like cash cows while offering third-world conditions. read more

The storage facility is conveniently located on Middlebrook Rd. The code entry for the facility helps in moving in and out. Access to the storage is easy and I could just pull up and unload my stuff. Of course you need to bring you own dolly for quick storage. read more

Unit was done via E-Rental non contact system. Unit was not ready to be rented. Many issues with unit advised manager, but she was minimally concerned but extremely short and rude. Unit locking system cut a hand because of the jagged edges (advised both the manager and a floating employee that was there taking care of the site.) Ceiling in unit falling down literally sheet rock falling into the unit. Locked lost because system doesn't allow for proper connection of unit Units are not taken care of very well at all. Tried to give the manager the benefit of the doubt but interactions with her are less than pleasant to say the least. Paid for special, but intend to find a unit with another company that doesn't employee such rude type of management. Manager threatened to actually put out other family members who hold other units that do not live with me because of her nasty attitude. Will also be seeking an attorney to explain to her the extent of her power to do such a thing. read more

Public Storage - Self Storage Near Me - Germantown, Maryland

After public storage took over, the rates skyrocketed. We started out at $93 a month for a 5x10 and in only a few years we are now paying $178 a month. And the carts have largely disappeared. We used to never have a problem getting a cart; there were always plenty available. Now it's almost impossible to get one. With the huge rate increase you'd think they could have enough carts. read more

AVOID: MICE & MOLD! This place is absolutely DISGUSTING and DESTROYED my stuff. I had an interior unit that does not face the outdoors. Somehow, everything in a rear corner of my unit was entirely SOAKED. So many things were sopping wet (including a pool of water inside a closed plastic bin full of expensive electronic equipment) and covered in MOLD. EVERYTHING was covered in MOUSE POOP. It was absolutely everywhere. I even found a few DEAD MICE among my things. I had to throw out almost everything I had, and what I was able to salvage smells absolutely horrible. I had to get my car's interior cleaned to get rid of the stench, which still has not completely subsided. I was afraid to bring what was salvageable back home, because I was worried there may be more mice hidden away. Not to mention I don't love the idea of having things that stink of mold, dead mice, and mouse poop in my house. When I vacated, I notified the clerk who basically just said sorry and that I don't have to clean up the mouse poop. Wow, thank you. I emailed the company multiple times, but they just told me to make an insurance claim. I emailed them several times after that, but they have never responded again. If you expect a clean or dry place to keep your items, I am proof that this place does not provide that, and they are okay with that. I could go on about everything else that was terrible about this place (and there are plenty of things--read some other honest reviews here) but all of those things are minor compared to this place failing to simply provide a clean and dry environment for my items in exchange for my money. This is the most run-down, poor excuse for a storage facility that I have ever used, and their customer service is right there to match it. I sincerely hope this review saves someone else from making the mistake of using this place. There is another storage place a block up the road. There are lots of other storage places in the area. Use any of them. Don't use this place. You have been warned! read more

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My experience at public storage has been truly wonderful, Mr. Francis is always very helpful and very willing to answer any of my questions, he is a very patient and sincere man. I would recommend this location to anyone living in the area, it is convenient and the staff is great. read more

Francis was very helpful. Moving is stressful & I can say this was the easiest part of the process! The exit gate on the property does not work but that is something that he does not control so hopefully Public Storage will fix this issue to create a safer environment for their customers. read more

The unit and the building are good. However, Public Storage raised the rates by a significant percentage after taking over the space from EZ Storage. So, time to move on. read more

Horrible, Horrible, Horrible My husband went on a 6 month deployment, we put all our furniture in this storage unit! As the movers were loading our things in the truck mold was on everything! All I could do was cry! It was all brand new so now we are laying on a air mattress we have to go buy new stuff again! I am very upset! Long story short. Pay the extra few dollars for E-Z storage up the street! Don't your time going to this dump! Trust me I didn't pick this unit at all my husband did! I had to give 1 star read more

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In Dec, the Public Storage had over 100 units broken in to, all were inside units, luckily mine is an outside unit. And as mentioned in my previous review, they raised my rent again after 6 month, it went up 30%. I am working hard to get my stuff out of there before it is stolen or I have to provide my 1st born to pay the rent. When I called their offices about the increase in rent, they not only didn't care about my situation, they simply said, let us know when you move out. And BTW, they no longer pro-rate the month if you leave before the 15th, like they used to. read more

GREEDY - In August 2021Public Storage acquired EZ Storage in Maryland. They raised the storage unit rent on my unit by $20 and required storage rental insurance of $15, effectively raising the rent $35. This month (October 2021) I received a notice that 5x5 would increase by another $23 on 1 Nov 2021. I notified them that I would be moving out on 10/15/2021. I would expect that I would get a pro-rated rent for half a month back. Nope! Nada! Negative! I see what they are doing they bit off more than they can chew with the acquisition and are trying to recoup everything from the people that rent. DO NOT RENT FROM THIS COMPANY! read more

I reserved a unit online and did not complete my reservation details. I got a call from one of the Lady Representatives to complete my reservations which I did. My request to move in earlier than scheduled was acceptable to Public Storage according to the representative. I really felt at ease. I moved in after my scheduled date. I found my padlock and keys in the rental unit as was instructed. My entry code was sent to my email on the day I was scheduled to move in. Customer Service is excellent I will always recommend Public Storage. read more

Greetings, I hope all is well. I have attempted to contact the Germantown, MD office, Glendale, CA office and the District Manager Ehdaa Musaitif to no avail. I'm not sure how this company is considered the best place to work when they ignore correspondence and threaten to sell your items by sending multiple no reply emails. I am a disabled individual who both asked and inquired about payment arrangements for the last 30-45 days and continue to be ignored. I have went on the website to fill out the web forms, left voicemails, and mailed correspondence certified return receipt as well. This storage facility is not managed by anyone and they don't help or provide assistance when requested. This may be a great facility but the two located in Germantown, MD. are below par. Please have someone respond to my 20 plus items of correspondence by or before 07/13/22. Ronald.moss86@gmail.com. I will also leave a yelp, BBB, and google review as well. Kind Regards, Ron M. read more

Do not rent from this place! I reserved a unit 2 weeks prior to my move-in, I went into the location to do my contract and the guy there said that though they had my reservation they did not have a unit available for me!! This was the day before my move! I asked for another size and all he could offer me was another location, less than helpful! read more

Their 10x10 drive-up is $50 higher than any other storage in the area , the exit gate has been broken for a year so everybody has to come in and out of the same gate and now the entrance gate has been broken for a month and sitting wide open. The parking lot lights in my row are generally out when I come there in the dark but yet they had the nerve to just raise the rent $30. When you call the 800 number nobody ever answers you just get pushed back to your property manager who hardly speaks English and has a pretty crappy disposition and clearly could care less. Moving out tomorrow.. 6/20/17. Just moved out a good portion of my stuff to find rat poop throughout my space. Nice. read more

Diana was wonderful in helping us to rent our storage unit. She was patient and explained everything we needed to know and answered all of our questions. read more

Went back to my unit after making a claim of rodents. There were rat feces everywhere and piss everywhere. They asked me if I stored food. Really ? For two months ? No there's no food. But apparently since the lady that I signed up to get the unit didn't tell me rodent coverage wasn't part of it. Then I made the claim since I have insurance up to $3000. They said $250 is the most we can pay out. Ok so since y'all tripping here's your Mickey Mouse read more

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The worse customer service company ever!!!! Always Finding ways to charge extra $$$! Do Not Consider This Place, it will be your worst nightmare! read more

This place is a joke. Iv had this unit for a little over a year now and have since seen two price increases, a mass break in involving around 100 units including my own, and now after making a payment past the due date they have added their lock to my unit. I get the policy, however today is Saturday, the rent was paid last Monday. I expected the lock to no longer be on the unit but when I arrived it was still there. The woman at the front desk was very nice, but did not have the key. I now have to wait until Monday or Tuesday when someone from their corporate office can come and remove their lock. This is unacceptable. I will defiantly be moving out of this unit this month and finding a better facility. read more

Tanya is the reason I like this location! She is the onsite manager and is so very helpful and professional. She helped me pick out the perfect storage unit and then helped me organize it. Very selfless. The location is great next to 270 and Great Seneca. Kept clean and I always have access to carts for my needs. There are cameras for safety too! read more

Thanks to public storage I have extra space in my home and the employees are so friendly and helpful thanks to the young lady that help me Capri Higgins she was super helpful and a young man name monte I will be referring my family to use public storage thanks read more

Tanya, the staff member is very courteous and professional, she explained all the details to me since it was my first time renting a storage and I was quite confused, The entire process was easy and their web site makes everything easier since you can pay online in 5 seconds. I am also very happy because I got a great price and it will be valid for 1 full year. read more

Worst place. They dont showed the property. locked the place when I went to put my stuff. when I asked for refund since they locked the storage place and I was not able to put my stuff and I had to find some other storage location, they refused. Never use this storage facility. read more

If I could give them -5* I would. They increase my unit's rent $30 more only after 3 months from the start day!! I made a few phone calls I got a very rude answer from their customer service "because overall companies operation's cost more compare to 3 months ago" !!! unbelievable , Right ?!!! .... read more

Everything was easy, and fast, from reserving the storage unit, to making payments online, to finishing up and moving out. Very friendly, helpful staff at this location. Would recommend to anyone needing storage space in the Germantown area. read more

Really good location right off of I-270. Different sizes available at this location. Staff is really professional and helpful. The property consultant, Tim, was very knowledgeable and helped me narrow down a storage unit. Thanks a lot to the entire team of Public Storage to make this a wonderful first experience. read more

The Onsite Manager Francis was very helpful and pleasant. Explained everything well and made it easy. Great experience!