Jane and the team were the best of the best, especially for helping to downsize after a lifetime in…read morea home. Compassionate, thorough, proactive, detail-oriented, and incredibly helpful. My family and I could go on and on. Worth every cent. Services: move management, packing, unpacking and organizing

Moyer has helped us now with three different moves, in three different and difficult circumstances…read more(one relative into senior living; two into memory care). This company is simply extraordinary. They are so kind, so thoughtful, and take such care with the entire process, including developing a layout of the new apartment, figuring out which furniture will fit and where, and then -- almost magically -- quickly and carefully and efficiently packing, moving, and unpacking everything so that when you walk into the "new" apartment, everything looks just like home. This truly is one of the most wonderful companies I've ever worked with. Special thanks to Daniel and Sally for their help with the most recent move today. My family and I are so very grateful.

These guys refused to wear masks even tho they were dealing with elderly parents moving , they…read morerefused to take their shoes off in the house , had no tarp to lay on the floors , no booties to put on. their feet and then couldn't even give us a finished invoice , but expected us to pay them for what they hand calculated - meanwhile kept telling us we need to call carlos about deducting our deposit and of course carlos could not be reached Of the 4 moving companies I have used in the past , they were not the cheapest yet were the worst one - i sadly cannot recommend using them

As everyone knows, moving is very stressful. I have always been one for supporting small local…read morebusinesses, so that's one of the main reasons why I chose Carlos's moving company. Due to a situation with my property management, I had to move immediately, and did not have time to contact moving company prior to relocating to another apartment. I contacted two moving companies, and one of them was Carlos's moving company. They contacted me immediately! They were very friendly and courteous over the phone, and very reassuring. During the move, they did an amazing job! They were fast, courteous, professional, and respectful of me and my belongings. I am so glad I called this company, and I give Carlo's Moving Company a 5 Star rating! Highly recommend!

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

If you'd like to hire a company that triples your price at the most critical moment of selling your…read morehome, hire Zip. From the moment they arrived, this move was a disaster. They backed their truck into my retaining wall, immediately pissing off my neighbors before a single box was moved. They then showed up with half the crew promised, which should have been my first clue about what was coming next. What should have been a straightforward move from a 3-bedroom home took 13 hours, and they still couldn't finish--forcing them to come back the next morning, while I was under extreme pressure due to a pending home sale. With 18 hours to be out of my house, Zip used the situation to triple the price, leaving me completely cornered. At one point, the police showed up at my door to question one of the movers for 30 minutes. Later, they left a single worker alone for SIX HOURS to finish the job. Completely unprofessional and unsafe. Once my belongings were picked up, I received zero updates for six weeks. No proactive communication. No tracking. No accountability. I had to escalate through three different people just to get basic help or information. And when all was said and done, Zip did absolutely nothing to make it right--no refund, no meaningful apology, no remediation--other than claiming they fired the person who originally quoted me, which does nothing for the damage, stress, or financial harm they caused. This was easily one of the most stressful and mishandled service experiences I've ever had, at a time when reliability mattered most. If you value transparency, professionalism, or basic human decency during a move--look elsewhere.

Excellent service from Roy and Dara coordinating the move to the movers. Very professional, kind…read moreand helpful. I would highly recommend this company for all moves.

They are honest, reliable, and do a great job! Multiple moves and all excellent! Shipped a concert…read moreharp from DC to Seattle and arrived in tube and no strings broken!!!

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

All My Sons Moving - Virginia North…read more This moving company needs to be investigated for fraud or deceptive business practices. I booked my move a week in advance and paid a $100 deposit after being told it would guarantee my moving date and secure my spot. Then, only 3 days before my scheduled move, the manager -- I believe his name was David -- called to tell me they were fully booked for the entire week and that my move would either need to be rescheduled or canceled altogether. I made it very clear from the beginning that my apartment lease ends on the 31st and that I needed to move before then. Had this company been honest about the fact that paying a deposit did not actually guarantee service, I would have hired another moving company much earlier. Now I'm left scrambling at the last minute, despite having everything planned out. I also have to report to work in another state on the 1st, so this has created a major inconvenience and unnecessary stress. To make matters worse, speaking with them on the phone was a complete disaster. The communication was unprofessional, disorganized, and unacceptable. They agreed to refund the $100 deposit, but that does not make up for the inconvenience, stress, and potential consequences this situation may cause me. If I receive penalties from my landlord for a late move-out or face any employment-related consequences because of this company's failure to honor their commitment, I will absolutely be exploring all possible legal and consumer protection options.

Unfortunately, the second time was not a charm. We had a pretty rocky moving experience, despite…read morehaving minimal furniture that was fully declared for the estimate. A significant majority were boxes. The number of movers should have been decided by the company, and clearly not us. The moving crew arrived one hour late, deducting one hour from the freight elevator reserve time in the apartment complex. This meant that the movers had to wait for the regular elevator in a 20-floor building. While we were eventually refunded the amount for this delay, it was incredibly stressful to have movers protest, call their boss to ask for more movers, and practically not do any moving for at least 25 minutes. It is less so how much we were charged in the end, but more how slow the managers were to resolve our issues, to the point of our repeated calls being ignored until we called from a different number.

I quote: "Our procedures for your move were at or above industry standard in every way"…read more Pictures would show how our possessions were treated & damaged as a result - art stacked in a box w/a carpet thrown on top, nothing between pieces or just thin cardboard; tall pieces leaned against truck wall w/o protection, now damaged. Furniture partially wrapped, now damaged. We were clear w/the salesperson that our art was very sentimental & important to us. She assured us that pack/wrap of art is included, saying "we do all the big Potomac houses". She didn't recommend additional insurance. "Do you want your estimate to include packing of your items? (It is standard/included that we will wrap any furniture, tvs, artwork that need to be wrapped)". The owner says we didn't tell them about art beforehand. It was also on the inventory sheet. They asked for the value ($7600) & receipts for the claim. Now he says we are "bullying" for sending that information & are negligent for not adding additional insurance. Buy all the insurance, not for accidents, but to protect from "industry standard" packing. --- We always strive to provide a great moving experience; however, occasionally we fall short. We are sincerely sorry that we didn't meet your expectations and for the damage to your items. That said, to state that we were negligent and careless is absurd. Our procedures for your move were at or above industry standard in every way. Unfortunately, there is always a risk for items to get damaged during a move, whether you move them yourself or hire a moving company. Just because you may have decided to do something differently if you were moving the items yourself or if you were managing our crew, does not mean that our procedures are negligent. Frankly, I would consider your decision to have us move what you are now calling "priceless" items without ever telling us about them beforehand, and choosing to proceed with the bare minimum liability coverage for the move, as negligence on your part. As stated, our legal liability for the damage in your claim is $150. We care about our customers and always try to make things right, which is why we rarely, if ever, offer the bare minimum liability amount even when the customer chose not to obtain higher coverage. However, your expectation that we pay you $7,600 for this damage is beyond ridiculous. Even if you purchased full valuation coverage (which you did not), you would not be entitled to that amount. Even full valuation legally covers the repair of the item, and then the depreciated replacement value if repair is not possible. So, in the case of the scratch on the table leg, scratch on the bed footer, and the broken drawer hinge, we would be responsible for professionally fixing the two scratches and replacing the hinge, which comes nowhere close to the $2,900 you are requesting for those three items. All of that can be done for $100 - $200 combined. In the case of the frame and painting, the solution under full valuation would also be to have both the frame and canvases professionally repaired (which is likely possible), or to cover the depreciated replacement value if repair is not possible. Again, for these items, even under full valuation, the amount would be lower than what you are requesting. With all that said, you chose to proceed with the minimum liability coverage. Yet, we are generously offering $600 (four times our legal liability), as that is likely enough to cover the majority of the cost to repair the scratches, replace or repair of the hinge, and to repair the frame and canvases. While we understand that you are upset and want us to pay you $7,600 for these items, we are in no way responsible for paying you the full cost of your furniture and artwork due to scratches/damage that can be repaired, and we will not be bullied into a situation which is well beyond reasonable. Please let us know if you would like us to credit the $600 back to your card or to mail you a check. Marc

Gorilla Haulers helped us move from New York to Maryland with ease and comfort. We didn't have to…read moredo any heavy lifting. They were very professional and friendly. Within hours, all our affairs were in order. I would definitely recommend them to anyone looking to move locally or long distance. Kudos!

This was the most unprofessional and irresponsible bunch of " movers " I have ever worked with…read more I have moved at least a dozen times in my life and this by far was the worst one. These people ruined many of my belongings , Left furniture in pieces not put together and an entire garage full of unlabeled boxes. The move took 2cdays when the quote was for 1. Cost 800vdollars more than the quote. The list of complaints I have is endless.. Buyer beware. Do yourself a big favor and look elsewhere...

WOW ! I just can't say enough great things about having chosen AJ Moving Services in Frederick MD…read more On time, just a bit early but that was ok. Much better than being at the other end of the show up window. Super polite and professional. Very careful of all your items. Moving blankets and taped or plastic wrap on everything. Hard working and men with a plan. I've done all the homework and went through speaking with many movers and knew I might have the best with AJ. Take my word for it, I could not have found a better operation to trust this 200+ mile move. Many thanks. John L. Germantown MD

This company gave my family the best moving experience we have ever experienced. They are fast,…read moreefficient and such a fantastic moving company. WORTH EVERY PENNY!!!