Very impressed with the service received. The right size climate controlled unit for the right…read moreprice. Thank you so very much!! Sincerely, Robert Wilson

Super helpful team. Layla is so friendly and ready to accommodate any way she can. Thank you so…read moremuch team!

It's a great location. Right off either I70 or I270, which is why we chose this place to store are…read moremany precious treasures... ok the junk we have from downsizing from a five bedroom to a two bedroom. They have a special where you get the first month free. Now this can mean the first month where you move your junk errr treasures into the place. Or in our case the first full month after you've moved whatever it is into your unit. We chose the latter. You do need to buy their basic insurance to be eligible for this offer, but that's $14. So $14 or $140. It's a no brainer! They have carts to help you transport your... stuff to your locker. 6 carts in total. 4 flat beds and 2 of those carts you tend to see at Lowe's fir transporting lumber. The place is very clean too. Another huge bonus you don't want your... stuff to be stored in a dirty facility do you? Happy so far. Now who wants to buy some gym equipment.

My husband and I have been renting an extra large climate controlled until for about 1.5 years and…read morehave been in and out of EZ a great deal. I find the staff super helpful and professionally friendly. The place is always clean and I feel safe there. I just purchased a home and so we closed out our account. I can't say enough nice things about this location. I was dreading renting a storage unit, especially after reading a bunch of reviews. But this was a great experience during a hard transition. I highly recommend this group. I will happily come back if ever I need to.

We just moved into a new development with a limited street, small driveway, and new sod. Vincent…read moremanaged to land our 16 ft PODS storage container in our driveway with some tricky maneuvering. Kudos! Job well done! Now we can start unpacking!

I scheduled my POD container to be delivered on the 12th of November. It did not arrive. I called…read morethat evening to see what the hold up was. I was told they couldn't locate my container as it was not at the original warehouse and that someone would be in contact with me in the next hour. No contact. I reached out again on November 14. Spoke w a supervisor. He apologized and said they found my container and i would have it delivered on Nov. 18. No container showed on the 18th. Got a voice message that it would be delivered on the 19 due to unforeseen circumstances. Here we are on the 19 and still no container. I call again. Agent said they can't confirm where the container is and it is now scheduled for December 2nd for delivery then he hug up on me. I am sure you can sense my utter frustration and disbelief that a company goes no contact and changes their delivery without any notice or communication. I am now in my new home without my container of belongings for 3 weeks. Very unprofessional. Users beware.

I am writing to personally thank you both Ashley and Stephanie for the exceptional customer service…read moreyou provide. Whether I am calling or visiting the office to make my monthly payments, you are always excellent communicators and incredibly helpful. I have been a customer for nearly four years, and I recently recommended CubeSmart to my oldest daughter when she moved back home. She is now a customer as well and is very happy to experience the same great service I have enjoyed. I will continue to recommend your storage facility to anyone I know looking for a recommendation. Thank you again for all that you do.

East Frederick storage is a very bad place to store your belongings. They are liers and sell you an…read moreinsurance policy that you pay for and they won't give you anything. All my stuff was destroyed by water, mice, bugs and the people who work in the office know this is going on, and they sell this insurance with the knowledge of knowing you will not get anything for damages. The company they have is a third party cubesmart, handling complaints and they won't even return a call from you. This whole business needs to be shut down!!. This is horrific, my furniture and my stuff all was destroyed and to the point of unrecognizable after all the water and mold and bugs and mice that destroyed everything. The office is rude and just blatant liers. I have pictures of all the damages and would like to post them if yelp wants them I would not go near this business, stay away, they need to be shut down!!! They deserve 0 stars but, I have to show 1 star to post this

Two outstanding employees, Leslie and James, professional, knowledable and kind. I have rented a…read morestorage unit from these guys for five years. -Robin Comert, Knoxville MD

Review of Extra Space Storage - Wormans Mill Court, Frederick, Maryland…read more I rarely leave negative reviews, but after two major incidents within the first few weeks of renting this facility, I feel obligated to warn other customers. The most recent incident occurred today. The freight lift, which has been unreliable since I rented the unit, failed completely. Previously, the only way to make it move was for someone to physically hold the door while it ascended. Today it would not operate at all. The only luggage cart for the facility was trapped inside the elevator. From the second floor, you can actually see the elevator sitting on the first floor, but the doors will not open. That means customers cannot retrieve the cart or use the lift. Aside from being extremely inconvenient, this appears to be a safety issue. Unfortunately, I had already unloaded numerous heavy boxes of medical books before discovering the elevator was unusable. I carried them across the facility by hand, repeatedly climbed the stairs--three trips of approximately 35 steps each--to ensure the second-floor door was fully closed, and still could not get the lift to work. I ultimately wasted well over an hour. I first called the office before business hours and received no answer. I then walked to the office, where no one answered the door despite a vehicle being present, a dog barking inside, and someone apparently living in the apartment above the office. When I rented the unit, I was told management would be available on-site, but that has not been my experience. Eventually I called Extra Space Storage's customer service line. The representative was courteous and said someone would arrive within approximately 15 minutes. I was still waiting afterward. This was not my first serious problem. Shortly after renting the unit, I entered the facility well before the posted 10:00 p.m. closing time. When I finished unloading around 11:00 p.m., the exit gate would not open to let me leave. I exited through a side pedestrian gate to see if I could trigger the main gate from the outside. The pedestrian gate locked behind me, leaving my storage unit, purse, wallet, passport, driver's license, money, credit cards, and car trapped inside the secured area while I was locked out. After waiting for assistance that never came, I ultimately had to call the police. Initially, the only suggestion was to continue calling the same number that had not responded. It was only after I pointed out that emergency responders would certainly have a way to access the property if someone were trapped inside that an effort was finally made to resolve the situation. Two significant operational failures in just a few weeks have cost me hours of my time, unnecessary physical labor, and considerable frustration. The customer service representative on the national phone line was professional and helpful. Unfortunately, the condition of the facility and the lack of reliable on-site assistance have been unacceptable. If you depend on reliable elevator access or expect prompt assistance when equipment fails, I would recommend looking carefully at other storage options before renting here.

Jenn was great! She kept me updated and informed on exactly the size unit I would need. Great…read morecustomer service! Keep up the Good work! Loyal customer T. Jones

It was very valuable to help people and me. They successfully have served customers and qualified…read morefor cleaning in the building. I always have been appreciated with sale customer. They kept in the restroom cleaning.

Not very good with customer service. Showed up on property, there was a sign saying no one was…read morethere and to go across town for help. Surprise no one there either, but a number to call still haven't received a call back in 3+days. Place is a bad joke to do business with. Good luck

When I first purchased storage I noticed there was roaches and possibly bed bugs inside the storage…read moreunits so as I was making sure my unit was clean. The property manager on site was complaining about me staying too long in my storage unit when I only spent 1 hr organizing my items and clothes and told me I'm only allowed to be at the storage unit for 20-30 min a day. Then today as I was walking off the property the property manager harassed me telling me I'm banging on his office door with no proof it was me and was definitely racially motivated because he told me it was hard for him to pronounce my name when I first checked in. at this point I refuse to use the bathroom on site due to being harassed everytime I access the storage unit and it being an issue for just renting a storage space wouldn't recommend to anyone I suggest purchasing a U-Haul next door.