Thanks to Brittany for being so cooperative and nice! Purchase process was smooth and she is so…read morefriendly and helpful. Will definitely recommend to others.

Friendly staff - easy access. We have both an RV spot as well as a storage locker. Not sure what…read moremore you can ask for from a mini storage place.

Just rented a unit here - great experience. Cost is affordable, rules are clear, all my questions…read morewere answered. Found the facility clean and organized and the people helpful and efficient. Climate control was important to me. Will recommend these folks; everything I saw says they take their business seriously and my belongings are safe.

Super helpful team. Layla is so friendly and ready to accommodate any way she can. Thank you so…read moremuch team!

It's a great location. Right off either I70 or I270, which is why we chose this place to store are…read moremany precious treasures... ok the junk we have from downsizing from a five bedroom to a two bedroom. They have a special where you get the first month free. Now this can mean the first month where you move your junk errr treasures into the place. Or in our case the first full month after you've moved whatever it is into your unit. We chose the latter. You do need to buy their basic insurance to be eligible for this offer, but that's $14. So $14 or $140. It's a no brainer! They have carts to help you transport your... stuff to your locker. 6 carts in total. 4 flat beds and 2 of those carts you tend to see at Lowe's fir transporting lumber. The place is very clean too. Another huge bonus you don't want your... stuff to be stored in a dirty facility do you? Happy so far. Now who wants to buy some gym equipment.

My husband and I have been renting an extra large climate controlled until for about 1.5 years and…read morehave been in and out of EZ a great deal. I find the staff super helpful and professionally friendly. The place is always clean and I feel safe there. I just purchased a home and so we closed out our account. I can't say enough nice things about this location. I was dreading renting a storage unit, especially after reading a bunch of reviews. But this was a great experience during a hard transition. I highly recommend this group. I will happily come back if ever I need to.

We just moved into a new development with a limited street, small driveway, and new sod. Vincent…read moremanaged to land our 16 ft PODS storage container in our driveway with some tricky maneuvering. Kudos! Job well done! Now we can start unpacking!

I scheduled my POD container to be delivered on the 12th of November. It did not arrive. I called…read morethat evening to see what the hold up was. I was told they couldn't locate my container as it was not at the original warehouse and that someone would be in contact with me in the next hour. No contact. I reached out again on November 14. Spoke w a supervisor. He apologized and said they found my container and i would have it delivered on Nov. 18. No container showed on the 18th. Got a voice message that it would be delivered on the 19 due to unforeseen circumstances. Here we are on the 19 and still no container. I call again. Agent said they can't confirm where the container is and it is now scheduled for December 2nd for delivery then he hug up on me. I am sure you can sense my utter frustration and disbelief that a company goes no contact and changes their delivery without any notice or communication. I am now in my new home without my container of belongings for 3 weeks. Very unprofessional. Users beware.

David Was great to deal with and has a very clean and well managed facility. Will definitely be…read moreback for any storage needs. Thanks again

I'm writing again, because my pictures did not show up that I downloaded. Again I want to tell…read moreeveryone to stay clear of this storage units. The girls in the office act like their on your side, but, remember, they get to live there, so they will lie!! And stick up for the company so they don't lose their job. I paid almost $500.00 a month for my stuff to be stored, and all of my stuff got wet, mice ate it and destroyed it, bugs all over it, animal was in there and ate my wood furniture. Gobs of mud all over everything. The place needs to be shut down. The girls know this is going on, and they know the insurance they sell you is a scam!! But, they look you in the eyes and sell it to you. The insurance won't pay a dime for any damages to your stuff. Stay clear as far as you can get from this place!! I can recommend a beautiful facility called Quincy storage which was built right. And the prices are great. Please go there, even if you have to drive. You won't be dissatisfied. Very ethical people, that don't lie to your face and take advantage of you, like the people at East Frederick storage. I'm going to try to put my pics on here, I hope they let them show up.

Two outstanding employees, Leslie and James, professional, knowledable and kind. I have rented a…read morestorage unit from these guys for five years. -Robin Comert, Knoxville MD

Review of Extra Space Storage - Wormans Mill Court, Frederick, Maryland…read more I rarely leave negative reviews, but after two major incidents within the first few weeks of renting this facility, I feel obligated to warn other customers. The most recent incident occurred today. The freight lift, which has been unreliable since I rented the unit, failed completely. Previously, the only way to make it move was for someone to physically hold the door while it ascended. Today it would not operate at all. The only luggage cart for the facility was trapped inside the elevator. From the second floor, you can actually see the elevator sitting on the first floor, but the doors will not open. That means customers cannot retrieve the cart or use the lift. Aside from being extremely inconvenient, this appears to be a safety issue. Unfortunately, I had already unloaded numerous heavy boxes of medical books before discovering the elevator was unusable. I carried them across the facility by hand, repeatedly climbed the stairs--three trips of approximately 35 steps each--to ensure the second-floor door was fully closed, and still could not get the lift to work. I ultimately wasted well over an hour. I first called the office before business hours and received no answer. I then walked to the office, where no one answered the door despite a vehicle being present, a dog barking inside, and someone apparently living in the apartment above the office. When I rented the unit, I was told management would be available on-site, but that has not been my experience. Eventually I called Extra Space Storage's customer service line. The representative was courteous and said someone would arrive within approximately 15 minutes. I was still waiting afterward. This was not my first serious problem. Shortly after renting the unit, I entered the facility well before the posted 10:00 p.m. closing time. When I finished unloading around 11:00 p.m., the exit gate would not open to let me leave. I exited through a side pedestrian gate to see if I could trigger the main gate from the outside. The pedestrian gate locked behind me, leaving my storage unit, purse, wallet, passport, driver's license, money, credit cards, and car trapped inside the secured area while I was locked out. After waiting for assistance that never came, I ultimately had to call the police. Initially, the only suggestion was to continue calling the same number that had not responded. It was only after I pointed out that emergency responders would certainly have a way to access the property if someone were trapped inside that an effort was finally made to resolve the situation. Two significant operational failures in just a few weeks have cost me hours of my time, unnecessary physical labor, and considerable frustration. The customer service representative on the national phone line was professional and helpful. Unfortunately, the condition of the facility and the lack of reliable on-site assistance have been unacceptable. If you depend on reliable elevator access or expect prompt assistance when equipment fails, I would recommend looking carefully at other storage options before renting here.

Jenn was great! She kept me updated and informed on exactly the size unit I would need. Great…read morecustomer service! Keep up the Good work! Loyal customer T. Jones

It was very valuable to help people and me. They successfully have served customers and qualified…read morefor cleaning in the building. I always have been appreciated with sale customer. They kept in the restroom cleaning.

My husband and I went to trade our 10X10 to a 5X4 unit and Tracy at the front desk helped us with…read moreease! Smooth transition and took less than 15 minutes of transactions. Definitely saved us money! Very friendly and helpful. Would recommend!

Not very good with customer service. Showed up on property, there was a sign saying no one was…read morethere and to go across town for help. Surprise no one there either, but a number to call still haven't received a call back in 3+days. Place is a bad joke to do business with. Good luck

This is supposedly CubeSmart's mission statement: "At CubeSmart, our mission is to simplify the…read morechallenges our customers face through our innovative solutions, our commitment to customer service, and our treatment of them with genuine care." To deliver on our mission, day in and day out, we are committed to the sustainable growth of our business. What a joke - they do nothing but make things difficult at the Frederick CubeSmart - they have no interest in helping their customers and seem to prefer trying to make their lives difficult. Avoid at all costs.

From the owner: CubeSmart Self Storage of Frederick, MD offers affordable self storage with premium amenities. Our…read more811 East South Street location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage