I have two different storage units, one regular and one climate controlled. I have also rented…read moreU-Haul vehicles from them. Valerie always asks what I will be storing or hauling and her size recommendations are spot on. She has saved me money several times by suggesting a smaller, less expensive vehicle. Each time she was correct, I didn't need the larger vehicle. I am very happy with their services and highly recommend them.

This review is for U-Haul equipment rental, not storage units…read more I needed a trailer to help a friend move some things. I had maybe a week's notice. Every place near my friend or I seemed to be out of trailers. I put in a reservation at one place and the U-Haul corporate customer service called and said the trailer wasn't available. However, there was one at YourSpace Storage (YSS) at Ballenger Creek. I said that was fine and my reservation was finalized. Come the day of, I'm scrambling to get out of work early to make the hour-long trip up there to pick up the trailer. Of course, it's rush-hour, and traffic is pretty bad. I'm rushing, taking every bypass and shortcut I can think of trying to make my 5:30pm reservation time, which is pretty much impossible. As I'm on my way, I give YSS a call and on the line is this warm, friendly person filled with positive energy. "Hello! This is Lindsay at YourSpace Storage at Ballenger Creek. How may I help you?" I explain that I have a reservation and that I am running late and was extremely apologetic. She understood my predicament and said she would be waiting for me. I finally I get there at 6pm, right at closing time, and she wasn't mad or anything. She had a smile on her face the whole time and worked with me to get the trailer rented quickly (I didn't want to hold her up any longer). Within 10 minutes, the paperwork was finalized and I was able to help my friend and everything was great. I really appreciate Lindsay's courtesy and compassion. The fact that she was willing to help me even though I was late, it really made my day. Thanks, Lindsay!

Thanks to Brittany for being so cooperative and nice! Purchase process was smooth and she is so…read morefriendly and helpful. Will definitely recommend to others.

Friendly staff - easy access. We have both an RV spot as well as a storage locker. Not sure what…read moremore you can ask for from a mini storage place.

My husband and I went to trade our 10X10 to a 5X4 unit and Tracy at the front desk helped us with…read moreease! Smooth transition and took less than 15 minutes of transactions. Definitely saved us money! Very friendly and helpful. Would recommend!

Not very good with customer service. Showed up on property, there was a sign saying no one was…read morethere and to go across town for help. Surprise no one there either, but a number to call still haven't received a call back in 3+days. Place is a bad joke to do business with. Good luck

I started renting in february 2024 and my rate has gone up now for the 3rd time. The notice I just…read morereceived gives a new rate that is a 41% increase. I had a leak in my unit twice. The first time the customer service person gave me a plastic sheet and made excuses about the roof construction. I am storing high value art in a climate-controlled unit and I have water dripping onto my work. I was told the problem would be addressed. For a period of time all was well until I came in to find the leak was worse and had drenched my art and the floor of my unit. I was then moved to a new unit and while completing the paperwork the clerk bragged about the number of locations they have, something like more than the number of Taco Bell locations in the US. And I'm thinking, if your company is making that much money, enough for you to brag, then I expect to have a unit with no issues. He then proceeded to ask me to leave a positive review, as if his bragging made my experience any better. I would NOT use this facility again. I'm terminating my contract with them this month.

My wife and I always use extra space when we need storage. Matt is excellent and very helpful. It's…read morealways a smooth process

Jenn was great! She kept me updated and informed on exactly the size unit I would need. Great…read morecustomer service! Keep up the Good work! Loyal customer T. Jones

It was very valuable to help people and me. They successfully have served customers and qualified…read morefor cleaning in the building. I always have been appreciated with sale customer. They kept in the restroom cleaning.

Very easy to navigate the website and secure the rental. The rental was spotless as well as the…read moreentire building. Handy moving cart was available in the building. Convenient location. Highly recommended.

No problems with this storage facility. Staff was very helpful as we moved out. They will work with…read moreyou. I will use again.

Vivian Simpson very doing awesomely! The price very afford than other The Storage costly rly crazy…read more Vivian very welcome n warm up ! She tour me to this storage it rly awesomely! She gave me a feedback about this! I take it this rent ! It really good offer! Thanks! I suggest you rent this storage! Save your $$$

Ashley Sutton, the store manager, is extremely rude, aggressive and unprofessional. Today, I called…read moreto inform about the fact that the storage facility is extremely hot. I also recalled that this is a reoccurring issue and that back in May , she was made aware of it. Ashley responded by asking " do you own a home?" then suggested that I should stop renting out of this location, where I have been for several months. Another tenant, named Susan, was present during my call with Ashley and could be heard complaining about the extreme heat, just like I did. During our phone interaction, Ashley was on speaker phone and other Tenants witnessed her extremely unprofessional and rude behavior ( she kept on talking over me). Susan, the other Tenant, was so offended by the manner in which Ashley Sutton spoke to me, that she went to the office and informed Matthew Lunstrum. Ashley referred to me, the paying Client as: " Hon" and in a condescending manner suggested that I should take my patronage to a different company. Clearly, Ashley forgot that the agreement that I signed states that these storage units are supposed to be climatized and free of pests. She's selling these units as " climate controlled" but that's False. Back in May when I noticed the lack of climate adjustment, Ashley lied and stated that it would get fixed. Today, she rudely responded that someone would get called but the issue will not be fixed on this date. If Ashley was a "homeowner" she would know that once the HVAC SYSTEM is fixed / a Tech is in fact called ; the lack of climate adjustment issue doesn't keep on occuring.

I am writing to personally thank you both Ashley and Stephanie for the exceptional customer service…read moreyou provide. Whether I am calling or visiting the office to make my monthly payments, you are always excellent communicators and incredibly helpful. I have been a customer for nearly four years, and I recently recommended CubeSmart to my oldest daughter when she moved back home. She is now a customer as well and is very happy to experience the same great service I have enjoyed. I will continue to recommend your storage facility to anyone I know looking for a recommendation. Thank you again for all that you do.

David Was great to deal with and has a very clean and well managed facility. Will definitely be…read moreback for any storage needs. Thanks again