Just rented a unit here - great experience. Cost is affordable, rules are clear, all my questions…read morewere answered. Found the facility clean and organized and the people helpful and efficient. Climate control was important to me. Will recommend these folks; everything I saw says they take their business seriously and my belongings are safe.

Super helpful team. Layla is so friendly and ready to accommodate any way she can. Thank you so…read moremuch team!

Thanks to Brittany for being so cooperative and nice! Purchase process was smooth and she is so…read morefriendly and helpful. Will definitely recommend to others.

Friendly staff - easy access. We have both an RV spot as well as a storage locker. Not sure what…read moremore you can ask for from a mini storage place.

No problems with this storage facility. Staff was very helpful as we moved out. They will work with…read moreyou. I will use again.

Very easy to navigate the website and secure the rental. The rental was spotless as well as the…read moreentire building. Handy moving cart was available in the building. Convenient location. Highly recommended.

While they have been flexible with payment options and dates- it comes at a cost. A high one…read more Eating a hole in my pocket to be frank. I've been a loyal customer for almost two years now and they rose the price on me about 6months in. Not to mention, I've recently paid a month in advance but since the digital pay system was updated (to a better system) it seemed to have gotten lost in the transactions. I paid till the 28th of January 2023 and they're now notifying me that I did not pay through January. (Screen shots should be taken every payment) Might be the last month I may use their services. However, they have been flexible with me in the past and the storage unit is clean and accessible and temperature controlled. If you want to pay a pretty penny for quality- this is the place to do it! Thank you Self Storage Plus for the memories I hope you all have a merry holiday.

Just received an email today that they're raising the rent on my storage unit by $100. Over the…read morepast five months, that comes to 100% increase total. Find a place that doesn't raise your rent every few months.

Vivian Simpson very doing awesomely! The price very afford than other The Storage costly rly crazy…read more Vivian very welcome n warm up ! She tour me to this storage it rly awesomely! She gave me a feedback about this! I take it this rent ! It really good offer! Thanks! I suggest you rent this storage! Save your $$$

Ashley Sutton, the store manager, is extremely rude, aggressive and unprofessional. Today, I called…read moreto inform about the fact that the storage facility is extremely hot. I also recalled that this is a reoccurring issue and that back in May , she was made aware of it. Ashley responded by asking " do you own a home?" then suggested that I should stop renting out of this location, where I have been for several months. Another tenant, named Susan, was present during my call with Ashley and could be heard complaining about the extreme heat, just like I did. During our phone interaction, Ashley was on speaker phone and other Tenants witnessed her extremely unprofessional and rude behavior ( she kept on talking over me). Susan, the other Tenant, was so offended by the manner in which Ashley Sutton spoke to me, that she went to the office and informed Matthew Lunstrum. Ashley referred to me, the paying Client as: " Hon" and in a condescending manner suggested that I should take my patronage to a different company. Clearly, Ashley forgot that the agreement that I signed states that these storage units are supposed to be climatized and free of pests. She's selling these units as " climate controlled" but that's False. Back in May when I noticed the lack of climate adjustment, Ashley lied and stated that it would get fixed. Today, she rudely responded that someone would get called but the issue will not be fixed on this date. If Ashley was a "homeowner" she would know that once the HVAC SYSTEM is fixed / a Tech is in fact called ; the lack of climate adjustment issue doesn't keep on occuring.

My husband and I went to trade our 10X10 to a 5X4 unit and Tracy at the front desk helped us with…read moreease! Smooth transition and took less than 15 minutes of transactions. Definitely saved us money! Very friendly and helpful. Would recommend!

Not very good with customer service. Showed up on property, there was a sign saying no one was…read morethere and to go across town for help. Surprise no one there either, but a number to call still haven't received a call back in 3+days. Place is a bad joke to do business with. Good luck

David Was great to deal with and has a very clean and well managed facility. Will definitely be…read moreback for any storage needs. Thanks again

I'm writing again, because my pictures did not show up that I downloaded. Again I want to tell…read moreeveryone to stay clear of this storage units. The girls in the office act like their on your side, but, remember, they get to live there, so they will lie!! And stick up for the company so they don't lose their job. I paid almost $500.00 a month for my stuff to be stored, and all of my stuff got wet, mice ate it and destroyed it, bugs all over it, animal was in there and ate my wood furniture. Gobs of mud all over everything. The place needs to be shut down. The girls know this is going on, and they know the insurance they sell you is a scam!! But, they look you in the eyes and sell it to you. The insurance won't pay a dime for any damages to your stuff. Stay clear as far as you can get from this place!! I can recommend a beautiful facility called Quincy storage which was built right. And the prices are great. Please go there, even if you have to drive. You won't be dissatisfied. Very ethical people, that don't lie to your face and take advantage of you, like the people at East Frederick storage. I'm going to try to put my pics on here, I hope they let them show up.

This review is for U-Haul equipment rental, not storage units…read more I needed a trailer to help a friend move some things. I had maybe a week's notice. Every place near my friend or I seemed to be out of trailers. I put in a reservation at one place and the U-Haul corporate customer service called and said the trailer wasn't available. However, there was one at YourSpace Storage (YSS) at Ballenger Creek. I said that was fine and my reservation was finalized. Come the day of, I'm scrambling to get out of work early to make the hour-long trip up there to pick up the trailer. Of course, it's rush-hour, and traffic is pretty bad. I'm rushing, taking every bypass and shortcut I can think of trying to make my 5:30pm reservation time, which is pretty much impossible. As I'm on my way, I give YSS a call and on the line is this warm, friendly person filled with positive energy. "Hello! This is Lindsay at YourSpace Storage at Ballenger Creek. How may I help you?" I explain that I have a reservation and that I am running late and was extremely apologetic. She understood my predicament and said she would be waiting for me. I finally I get there at 6pm, right at closing time, and she wasn't mad or anything. She had a smile on her face the whole time and worked with me to get the trailer rented quickly (I didn't want to hold her up any longer). Within 10 minutes, the paperwork was finalized and I was able to help my friend and everything was great. I really appreciate Lindsay's courtesy and compassion. The fact that she was willing to help me even though I was late, it really made my day. Thanks, Lindsay!

I have two different storage units, one regular and one climate controlled. I have also rented…read moreU-Haul vehicles from them. Valerie always asks what I will be storing or hauling and her size recommendations are spot on. She has saved me money several times by suggesting a smaller, less expensive vehicle. Each time she was correct, I didn't need the larger vehicle. I am very happy with their services and highly recommend them.

I really had a hard day when I arrived at uhaul. But my day got better the lady who helped me was…read moresuper pleasant and gave me amazing customer service. They pulled the van up and had everything ready for me. The process was smooth and efficient. I wish I could remember her name because she was so awesome her husband was military so she understood my struggle moving from Germany and just gave me some comfort when it was needed and greatly appreciated.

I'm posting this to warn other customers about ongoing issues at this U‑Haul location. Two…read moreemployees, Ingrid and Sarah, are repeatedly allowing customers to hook up their own trailers - something U‑Haul policy clearly states must be done by trained staff for safety reasons. On top of that, they are charging customers for an extra rental day even when the return is only 15 minutes late, despite U‑Haul's official 30‑minute grace period. This isn't a misunderstanding; it's a pattern. This behavior is unprofessional, unsafe, and unfair. U‑Haul corporate needs to take a serious look at what's happening here

Great experience moving into our unit today with Sam! She was courteous, knowledgable, and we were…read morein and out in 20 minutes with keys to the property that will hold our belongings for a short period of time. Thanks again Public Storage!

If I could give zero stars I would…read more We are storing the contents of our home in four storage units at this location as we go through an unexpected home renovation of a home we just purchased. We went yesterday to grab a few things and immediately discovered that there is a vermin infestation in the units. They are in several different locations on the property, so I can deduce that the issue is not isolated to our units alone. We are not storing food or scented items. Most of our items are porous and will need professional remediation to salvage or just need to be thrown out. I am absolutely devastated. To add insult to injury, we've tried to contact the office multiple times and even went to the office and no one is there. In total we pay over $1200 for storage (and going up because they arbitrarily raise your rate every month). DO NOT RISK IT. it's cheaper to rent an apartment to store your stuff safely and in a climate controlled manner.